Swift Resolution Reviews 170

TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

A third person was nominated in April to pay everyone & now awaiting for the banks approval as there was a backlog with the third party authorisation. Not sure what to think anymore! Definitel... See more

Rated 1 out of 5 stars

If you have had any correspondence off swift resolution in regards to payment after December 2024 you can go after the director personally for fraudulent misconduct as the director was conducting busi... See more

Rated 1 out of 5 stars

I am saddened to read how a person can have such an impact on others. As all of the past reviews over the last 18months, I am in a similar position. For those that havent already done so may i sug... See more

Rated 5 out of 5 stars

Chelsea at Swift Collections managed our debt recovery with the utmost of efficiency. Her communication was concise keeping us updated every step of the way. Chelsea definitely acted on our behal... See more

Company replied

Company details

  1. Debt collection agency
  2. Legal Services

Written by the company

Commercial Debt Recovery Specialists with over 20yrs in house experience. Free Pre-action appraisal, same day instruction. 0808 145 1886


Contact info

1.9

Poor

TrustScore 2 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I was struggling with debt recovery…

I was struggling with debt recovery from a previous tenant and contacted Swift Resolutions who took care of the whole process. They recovered all of the outstanding sum with little or no effort from myself. Would certainly use their services again.

1 October 2022
Unprompted review
Rated 5 out of 5 stars

Recovery of Debt

Chelsea at Swift Collections managed our debt recovery with the utmost of efficiency.
Her communication was concise keeping us updated every step of the way.
Chelsea definitely acted on our behalf to come to a satisfactory solution of the debt owed. We were also delighted that Chelsea promised to keep an active eye on the repayments coming
back to ensure that all are made and on time.
Thank you very much we couldn't have done it without you.

7 October 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Tim

Although we would always prefer payment in full, a payment plan is also a good outcome which we will of course review with the debtor to see if their circumstances improve.

We'll feedback your comments to Chelsea

Regards

Swift Resolution.

Rated 4 out of 5 stars

When a Swift middleman is vital

When you lend money to a friend then it goes all wrong and the 'friend' refuses to pay back any of the loan and basically makes your life a complete misery, It is very stressful and overwhelming. Have found Swift Resolution via the Internet, having a professional, swift by name and nature debt collector is a godsend. Not only did they recover the debt in the space of a few months after two years of anguish, but they saved my emotional state.

4 October 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks Gina. Great result all round without the need for litigation which would have prolonged matters further.

Best Wishes

Swift Resolution

Rated 5 out of 5 stars

Thankyou Chelsea

Chelsea has been amazing throughout the process and kept me upto speed with everything and has advised of the best way to proceed all through the process.

26 September 2022
Unprompted review
Rated 4 out of 5 stars

Going well and happy with the progress

My debt recovery is at an early stage and in the process of remittance, however the whole thing is going smoothly and moving in the right direction.

They have been very professional with handling the case and making sure the debtor pays on time.

I will highly recommend them to anyone since it can be rather stressful when someone owes you money and it is impossible to get it back on your own.

6 August 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks for the feedback and we look forward to a successful outcome.

regards

Swift Resolution

Rated 5 out of 5 stars

Chelsea

Chelsea has been fab, great communication, polite and helpful. Would recommend swift and Chelsea to anyone needing help. 5 stars

6 August 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks, we'll be sure to pass your comments on to Chelsea.

regards

Swift Resolution.

Rated 4 out of 5 stars

swift recomendation

my experience with swift was i think a fair one. they did as they said they would do, and were helpful in other matters. the communication was not swift, but a tad slow, as i expected to keep my finger on the pulse.. i did in all honesty find payment a bit slower than i expected, its what companies do,, would i use them again......i guess i would.

3 August 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Dear Client

Many thanks for your feedback and we note that we collected your debt in full which was a good result all round.

We do encourage clients to use our online portal for real-time updates which allows the collectors to focus on chasing your money however outside of that, hopefully you won't need us again !

regards

Swift Resolution.

Rated 3 out of 5 stars

Some success but poor communication

We came to Swift Resolution after failing to retrieve any money back from a county court judgement. They were successfully retrieving some of the debt back in random instalments via a payment plan, which was good progress. However since last year I've had no communication and it has totally dried up despite me emailing me several times. At this stage I'm unsure if they are still trying to collect more of the debt, or if they have done all they can. It maybe that they have done all they can (which is fine) but It would be good to have some kind of debrief.

20 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service
Got the job done with minimal fuss

11 July 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Thanks James, pretty much how we roll :-)

Best regards


Swift Resolution.

Rated 5 out of 5 stars

Superb Service.

Superb Service.

Kept me updated throughout and money collected in full in under a month !

Definitely recommend these guys :-)

20 June 2022
Unprompted review
Rated 5 out of 5 stars

Swift Resolution has been a Game Changer

Swift Resolution has been a game-changer for our business. We have previously suffered clients who despite being given the service and deliverables did not pay on time, and some did not at all. We have incurred significant costs by extended credit to companies that are uncredit-worthy and suffered the indignity of having to write off bad debts.
A chance call with Swift Resolution changed all that.....Terms and Conditions have been tightened. Credit checks are carried out rapidly before we take on clients, and debts are chased relentlessly. The results have all had a positive impact on our cash flow and their fee is more than agreeable given their success in the recovery of debts. I cannot recommend Swift Resolution more highly.

16 June 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Many thanks Matthew, looking forward to our continued good relationship.

Regards

Swift Resolution.

Rated 5 out of 5 stars

After chasing a debt I was owed for the…

After chasing a debt I was owed for the best part of three years I got in contact with Swift Resolution. The team were extremely helpful and talked me through the best route to pursue. After six months they had managed to get the full sum recovered.

I cannot recommend them enough, the team are polite and hard working and keep you upto date on what is happening behind the scenes. I spoke to Chelsea who is part of their Collections Team, and she was absolutely fantastic.

If you are struggling to get back money that is owed to you, these guys are great!

9 May 2022
Unprompted review
Rated 5 out of 5 stars

Extremely pleased !

Being able to use swift resolution was a huge blessing from the minute of first contact to the end of getting my money back from a personal debtor.
Very professional staff that put effort into their roles , good and prompt communication via phone / email , and there is also portal access to view how the payments are going.
As someone with a mental health issue also , I just love how understanding and warm they have been and times they went an extra mile for my requests because it really does allow you to feel that sense of hope !

I know my money would be absolutely unrecoverable without them
Im so so pleased

28 April 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Dear Client


Many thanks for your review and we are pleased we could get a good result for you.

Best wishes

Swift Resolution

Rated 5 out of 5 stars

Eviction and partial debt collection of…

Eviction and partial debt collection of tenant who was non-rent paying and made a complete mess of our small property successfully achieved by Swift……. Just in time for the property to be refurbished ready for Ukrainian refugee family who arrive next week.

10 April 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

What a lovely outcome and thanks for the feedback, hope the new family get settled and are happy.

Rated 5 out of 5 stars

I’m really pleased to finally have my…

I’m really pleased to finally have my case settled and my money refunded after years of trying! Swift are really helpful, friendly and made every step very clear, I’ve had great communication from them and have finally been paid the money I was owed!
Thank you.

17 March 2022
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

Very happy with the service I received from Swift Resolution. Got me the money I was owed and saved me a lot of stress.
Would be very happy to use them again (but hope I am never again in the situation where I need to).

17 March 2022
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I was owed money on professional fees from three or four years ago and I was clearly not going to receive anything from the debtor. Chelsea was superb in getting the matter resolved much more quickly than I had expected.

17 February 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY!!

Marie was dealing with my evection case and told me they have sent the writ of possession to the court and the court is taking longer due to covid backlogs.
After two months still no progress.
Contacted them again and they told me the writ will be back in 14 days.
A month after the 14 days I contacted them again and this time it was a new story and they wanted a further £500.
So waited 6 months and got nothing done!!!
And not refunded my original payment of £246.
No writ was ever sent to the court.
TOTAL SCAMMERS AVOID YOU WILL LOSE TIME AND MONEY!!!

10 February 2022
Unprompted review
Swift Resolution logo

Reply from Swift Resolution

Dear Client

Thank you for your post however in the interests of clarity we reply as follows,

Your possession order didn't have permission from the Judge to enforce using High Court Enforcement. We gave you the option of either using our lawyer to apply for permission or do it yourself. The extra fees you mention is what our lawyer would have charged.

These options were provided to you in October 2021 and we have not heard from you since.

Swift have done nothing wrong here, had you sought permission from the judge in the first instance, we could have enforced normally.

If you wish for us to continue, please get permission added to the possession order and we can move forward.

regards

Swift Enforcement.

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