SwiftSwitch Reviews 

1,170
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff for making energy and water utility switches remarkably smooth, quick, and completely straightforward. Many people note that advisors are exceptionally professional and efficient, doing a fantastic job at securing competitive rates and relieving stress. Though some reviewers were not happy with the customer communication, noting persistent difficulties in getting responses and dealing with unexpected extra fees. A few consumers also felt deeply frustrated when initial promises of financial savings resulted in significantly higher bills and prolonged unresolved service issues. These individuals mentioned experiencing troublesome delays and a lack of support when trying to resolve their utility problems.

What people talk about most

Service

Consumers find service to be a mixed experience, with some reviewers praising the fast setup and helpful... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as professional,... See more

Customer service

Users describe ambiguous interactions with customer service, as experiences varied drastically among... See more

Price

People report ambiguous experiences with price regarding broker deals and utility costs. While some reviewers... See more

Customer communications

Customers had ambiguous experiences with customer communications, as opinions varied significantly regarding... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Harry was helpful & made it simple to get a new energy contract set up. I would have given a 5 star review but I had to call Harry back after I was told he would phone. Not a complaint but an observa... See more

Rated 4 out of 5 stars

Thank you for your time and help with looking to switch energy providers. Although the switch wasn't successful we greatly appreciate your time and advice.

Rated 5 out of 5 stars

FILLED IN MY DETAILS ONLINE FOR A SWITCH OF WATER SUPPLY. MADDIE SHORE CONTACTED ME FROM SWIFTSWITCH AND GAVE ME OPTIONS WHICH I WAS SCEPTICAL AT FIRST ON TAKING, BASED ON A BAD EXPERIENCE FROM A... See more

Rated 5 out of 5 stars

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours l... See more


Company details

  1. #15 of 18 best companies in Water utility company
  2. #26 of 31 best companies in Electric utility company
  3. #37 of 57 best companies in Payment service
  4. #33 of 41 best companies in Price comparison site
  5. #75 of 98 best companies in Telecommunications service provider
  6. #35 of 46 best companies in Waste-Management Service

Written by the company

We help businesses save time and money across a range of different utility costs!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.3

All reviews

(1,170)

59 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

what i fink is best

i feel like more people around the world can see from us#team water because of the kindnees of people, we need to put a example for people so they can follow i love how people can now be exprest to clean water shout out to the people on youtube for makeing a diffrence and shearing the word like mr beast jorden/salish matter mark robert and every one who is doing it

26 April 2026
Unprompted review
Rated 1 out of 5 stars

Don't Trust this company, avoid at all costs

I signed up to a water supplier using Swift Switch, on the recorded phone call the agent said my water would be £45 pm he also mentioned because i was a micro business the water company they recommended didn't charge for water & i could leave any time even though its a 3 year contract as my business is classified as a micro business according to agent.
Every bill is double what i was quoted, they slipped in a £1.50 a day standing charge which was never mentioned or clearly highlighted in contract.
I have provided my mobile & business number, but this company aren't interested in contacting me

1 December 2025
Unprompted review
Rated 1 out of 5 stars

AVOID SWIFTSWITCH

I decided to use SwiftSwitch to find a better deal and improved services for my voice and broadband business. I was assured I would get a better service and a better price....

However, since making the switch on 27th January, I am still without a working phone line as of 17th March. I’ve been given multiple explanations, none of which justify my business being left without such essential services for nearly two months.

This has had a serious impact, and the experience has been extremely frustrating. Overall, a very poor service — I would strongly advise others to avoid.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Mason helped us Switch! Thanks!

We searched online to switch our suppliers for gas, water, electricity and phone for our business. Mason was the chap who helped us and it was such an easy and friendly service he made what can be stressful very simple for us. Searched out the best prices, looked at them with us, set up the various paperwork and kept in touch when he said he would, without any chasing. Everything is now done and if you are doing the same with SwiftSwitch (which I recommend for friendly and professional comparisons and advice and assistance) you can listen to their office ring a little bell in the background which either releases Mason's lunch from a glass cage by his desk or more likely celebrates another satisfied customer. Ask to hear the bell!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Good deals and good advice

SwiftSwitch have been very helpful in helping us (a small Friendly Society) find better deals for supply of water and electricity to the property we own. Not only have they found these deals for us, but they have been very helpful in guiding us through the process of transfer and renewal of contracts.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful people

Very helpful people, refreshing to be able to talk to a human being without having to navigate a dozen options or glacial wait. Swift Switch - hassle free and efficient.

1 October 2025
Rated 5 out of 5 stars

Simple process

Simple process, was contacted by Mo who quickly identified a suitable water account for our village hall. Change to new supplier was very smooth

14 August 2025
Rated 5 out of 5 stars

We moved in new offices

We moved in new offices, had no water retailer. SwiftSwitch made the process easy and fast. Same day after I've put the request via their web page, got a call and contract and new supplier few hours later. Justin Hall-Dillon was my advisor and made the whole process easy. 2 phone calls and 2 emails, sorted.

17 October 2025

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