Swimbooker Reviews 

2,087
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online booking platform is exceptionally easy to navigate, making it very simple to secure sessions and view comprehensive details about each destination. Additionally, people consistently praise the support team for providing rapid, polite assistance whenever booking changes or general questions arise. However, some reviewers were not happy with certain logistical aspects, mentioning unclear arrival instructions or rules that differed from online descriptions. A few other people also felt that communication could occasionally be improved regarding specific venue requirements and overall staff interactions.

What people talk about most

User experience

Customers had great satisfaction with user experience, finding the platform incredibly easy to navigate and... See more

Booking process

Customers consistently note positive experiences with booking process, highlighting the straightforward... See more

Staff

People report positive experiences with staff, frequently highlighting helpful and professional team members... See more

Response time

Users describe positive interactions with response time, noting that problems are resolved super fast and... See more

Customer service

Clients share positive opinions on customer service, highlighting rapid responses and very helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The whole experience from start to finish. Brilliant no problems at all, first time using them and it won't be the last, the app is easy to use and everything went swimmingly (pardon the pun). Highl... See more

Company replied

Rated 5 out of 5 stars

Amazing Customer Service / Support! I used Swim Booker to book a session for my husband - super easy and straight forward! I made a mistake with my booking (contact details) and so contacted the c... See more

Company replied

Rated 5 out of 5 stars

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there. Swimbooker platform allows you to see what’s what and some lakes have a fly through t... See more

Company replied

Rated 5 out of 5 stars

Great Lake , fished hill lake , had a screaming run but unfortunately lost the fish , only issue was when leaving I found myself stuck inside the complex with. I code given for the gate and no one abo... See more

Company replied


Company details

  1. #1 of 2 best companies in Fishing Pond
  2. #1 of 2 best companies in Fishing Charter
  3. #1 of 2 best companies in Fishing club
  4. #28 of 36 best companies in Fishing shop
  5. #62 of 190 best companies in Online marketplace
  6. #8 of 13 best companies in Outdoor Activity Organiser

Written by the company

Book fishing at over 400+ lakes around the UK & abroad with no additional booking fees! Download our mobile app (IOS/Android) to upload your catch reports, favourite lakes and much more!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(2,087)

114 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful booking platform

Wonderful booking platform, takes the stress out of booking up for a session or a get away. Best out there by a long shot

17 July 2025
Unprompted review
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Reply from Swimbooker

Thanks for the 5* review Adam! 😁

Rated 5 out of 5 stars

Always great to get to the lake but…

Always great to get to the lake but even better when you can dive into the nitty gritty before you get there.
Swimbooker platform allows you to see what’s what and some lakes have a fly through to see it all.
Interacting with the app couldn’t be easier. Very self intuitive.
If you do have issues, AJ is generally around to help you out. Andy is also very helpful

15 January 2026
Unprompted review
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Ian! 😁

Rated 3 out of 5 stars
Swimbooker logo

Reply from Swimbooker

Sorry to hear we couldn't solve your problem this time! If you still require assistance, please don't hesitate to get in touch with our support team! 😁

Rated 5 out of 5 stars

The lady was very understanding and…

The lady was very understanding and extremely helpful,I messed up the booking and she helped sort it quickly and with no fuss.she is a credit to swimbooker.thanks again.tamsin.

7 January 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Janet! 😁

Rated 5 out of 5 stars

Excellent service

Excellent service
The app and support are brilliant and loads of lakes to choose from with great descriptions

2 January 2026
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review George! 😁

Rated 5 out of 5 stars

Booking was straightforward

Booking was straightforward, but I made an error with my reservation. I called, and the team called me back within 10 minutes, solving the problem. Their service was excellent, and I highly recommend them.

27 December 2025
Unprompted review
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Reply from Swimbooker

Thanks for the 5* review Scott! 😁

Rated 5 out of 5 stars

Courteous, efficient and rapid.

I received an automated reply virtually instantly, but more impressive was the speed of the manual response and the subsequent efficient and timely attendance to my request.
Courteous, efficient and rapid.

22 December 2025
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Reply from Swimbooker

Thanks for the 5* review Bristan! 😁

Rated 5 out of 5 stars

Really helpful, will use again

Really helpful, good communication, was able to change my booking & added me to a new booking no issues at all.

16 December 2025
Swimbooker logo

Reply from Swimbooker

Thanks for the 5* review Db! 😁

Rated 5 out of 5 stars

Swimbooker have been most helpful every…

Swimbooker have been most helpful every step of the way i had a few questions about accommodation and
Rules answered all my queries nothing was to much trouble a pleasure to deal with highly recommend them

10 December 2025
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Reply from Swimbooker

Thanks for the 5* review Martin! Glad to hear we could help 😁

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