Swisscom Reviews 

It's quite telling that they only respond to the positive reviews on here - they really do not care or want to resolve complaints!
After sending a letter of complaint about incorrect charges (I tried to resolve by phone, but Swisscom didn't action the resolution and then I have no written record... which they want!) to the complaints department by registered post *twice*, I am now going to turn to ombudsman.

Edit post Lou's kind words below: Hi Lou, I have been on hold now for 15 minutes, and your staff have no clue what happened to the two signed for complaint letters. When you say 'you're here for us' - I don't think you realise what it's actually like for a customer trying to get through and trying to get a resolution. It's impossible.

Assistance was lightning fast. Impressed by the level of professionalism and care for the customer. Would definitely recommend.

Agent was very friendly and helpful. Suggested great answers and solutions.

My Qs were answered in a timely manner. I got better support on chat as compared to the phone which nobody answered.

Swisscom you just cut off my internet! I asked to cancel my contract in two months not immediately! I have called your customer service hotline several times in the last 30 minutes to have this issue fixed and it seems nobody can help me!

I have been a client at Swisscom for 13 years and I am appalled by this terrible customer service! I’d like someone to please turn my internet back on as requested.

You can listen to all the calls as they are recorded , the first employee who took my call should be reprimanded for bad behavior and poor customer service, as he truly doesn’t display the well known Swisscom culture, values and service !
Please contact me to fix this issue immediately as I cannot work without internet!

I haven’t even lived in Switzerland for at least a year. I’ve paid off most of the contract but now the login won’t work as I try to pay off the bill. The password won’t recover to my email address, they don’t seem to do direct debit (this being crappy Switzerland) and customer service is non-existent (this being crappy Switzerland). There doesn’t seem to be a way to terminate the contract either - I’ve tried to cancel twice and had no confirmation. It’s absolute nonsense as I don’t even live in Switzerland and the contract is past its end date.

Bought a package I didn’t need , then could only talk to a machine to sort it out . I spend over 3k CHF a year and get no support. The machine shouldn’t have let me buy a package I didn’t need on the first place. Swisscom is in the category of ‘happy to take your money, but then you are on your own.’.

I've been in the process of switching my number to swisscom. I've been lied to by multiple agents, had to sign documents in the physical store even though I filled all the forms online, I don't have access to my phone (which I need ASAP!) Since the last 3 weeks. I was told today I'm gonna get my number, today instead I got an email that my phone number will be ready in a week. This has been the worst experience I've ever had with customer support.

I called Swisscom in March 2023 to cancel the International calls package. The person I talked to confirmed it was going to be cancelled in April. By chance I passed in front of a Swisscom shop and asked them to confirm the package was cancelled and of course it was not! They explained I needed to cancel a month in advance so I had to wait until the end of May. This week upon reception of my bill I realized I still had the package active so I called again, this time a special Swisscom number for bills, and had to argue and ask, for the third time, to cancel this package. In the meantime, of course, I keep on paying. But the worse is the fact that no one helps, no one listens.

I was having an issue and I did call swisscom for help and a lovely woman call ghazouani was really really nice and helpful. She stay around 30mins to be sure that my problem was solved. She was very patient with me.Thank you for your excellent service miss ghazouani.

The worst provider in Switzerland with terrible and rude customer service. Paying premium price for cheap quality. Even the budget internet providers are better.

Swisscom is the most disgusting company of Switzerland... they should have "Swiss" removed from their name and replaced by "Crooks"! I have a history of their atempt to stealing money from me through the mobile phone,the fixed line, the internet connection, local search, but they also managed to have my professional webpage (a ski school !!) marked as phishing scam for 2 weeks! They blamed it on the artificial "intelligence" but one of their "super intelligent" employee approved to doing so! I think the name of that complete corrupt idiot is Franziska Aufdenscheissen. Anyways, I advise anyone Salt or Sunrise rather than this bunch of CROOKS!
Faites attention avec Arnacom! La pire des entreprises de téléphonie de Suisse! Ils ont essayé succéssivement de m'arnaquer sur mon abonnement mobile, puis sur ma ligne fixe, puis sur l'internet, puis sur localsearch, puis désormais même sur ma pageweb!!! Bref, un monopole arnaqueur a éviter absolument! Plutôt Salt ou Sunrise!
Una schifezza swisscom! Dovrebbero fargli togliere "swiss" dal loro nome e mettere "truffa" invece. Hanno tentato di derubarmi sull'abonnamento del cellulare, su quello del telefono fisso, sul package internet, su localsearch ed alla fine hanno pure segnalato la mia pagina professionale internet (una scuola di sci) come pericolosa! Sono SCHIFOSI! Da evitare assolutamente!

Benefits: biggest provider in CH; good selection of products
Negative points: home Wi-Fi is always breaking down; customer service does not reply your requests; TV channels fail regularly;

Do not recommend at all! Total lack of respect for the customer!!!!!!

I had a mobile subscription for 2 years with Swisscom and the experience was horrific. When the subscription is in place, things were smooth. However, any time a customer service interaction is needed, it turns into a disaster.
As others said, there is no email trace of their offers or contract changes so they can keep scamming people.

They promised to extend my offer for another 12 months and to send a confirmation by email&sms. After the confirmation didn't arrive for a week, I called again and they said the offer cannot be put in place and that the first operator was wrong. Three days later I notice in the app that they increased my monthly cost by 60% WITHOUT ANY NOTIFICATION AT ALL. My initial contract wasn't even due to expire for another month, so this was all done illegally. I called again and they said it is what it is. The operator bluntly lied and said I cannot switch to a different provider until 2026, when the app shows me I can switch now in 2 months.
Swisscom deserves to be reported to a customer protection entity, this is pure theft. I will warn everyone to steer clear.

When I had a problem with my internet/TV connection Swisscom technical support gave me a lot of time to help online. They even called me back on a Saturday morning. Unbelievable customer service! If you value customer service then there is no better provider in CH----

If a complaint is made , you get a phone call from a call center employee (that has no clue), not to solve the issue but to let you talk and then close the matter. No written answer in order to avoid traces of their incompetence. Swisscom is the most expensive provider in Europe, with the worst quality price relation. Constant issues with their mail system. Let's take the login process, can't do worse. 8 click are necessary to finally get to the mail. Anyone that does imagine such a process, is simply incompetent, same as his bosses. Every time they do an update something goes wrong and more issues come up. Even in 3rd world countries , mail systems are better conceived.

So far I am quite satisfied with Swisscom though they are overpriced compared to the others. If they had fair prices it would be awesome.

It’s plastered everywhere that one can offset their CO2 emissions generated by purchasing sustainable aviation fuel “commensurable” to the type and duration of flight. The only drawback, they claim, is that the flyer pays for SAF now but SWISS can only order it and use it in the future, in the next six months for other flights. Fair enough. However, one can only ever purchase 0%-30% SAF and not 100% of that individual flyer’s CO2 emissions. Greenwashing and misleading advertising at its best. Shame on you, SWISS.