Received order today, crushed box,upon opening 3 x h upmann sir Winston, notice foot of one cigar crushed and split.smokable if I cut 25 mm off,I've ordered these cigars several times,to be refunded... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The cigars as ordered were as expected. Only concerns are with the transporter, were a lack of delivery data and information were not to my satisfaction. If that can be improved you deserve a five sta... See more
As always the quality of cigars purchased here was outstanding. The reason I went to a four this time was the shipping time took a lot longer than expected. I believe it was close to a month from orde... See more
I ordered my Cuban cigars there already for the third time and it was always easy going, quick delivery and good quality. Only the missing transparency about potential taxes and the comparably high p... See more
Company details
- #36 of 39 best companies in Tobacco shop
Written by the company
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Contact info
Calle Andres, Perdomo S/N, 35008, Las Palmas de Gran Canaria, Spain
- +1 (850) 364-4421
- info@swisscubancigars.com
- www.swisscubancigars.com
4.0
Great
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Great customer support
Great customer support
Thank you for your help with my shipment
29 December 2025
Don’t buy from this website
I’ve purchased cigars through Swiss cigars after I received them I’ve realised there Fake Cuban Cigars I’ve sent them photos and proof they still deny it and won’t give me a full refund
9 February 2026
Reply from SwissCubanCigars
Dear Mr. Kanj,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your concerns, and we understand how important authenticity and quality are when purchasing cigars.
We would like to assure you that all cigars we sell are 100% authentic. We have been in the cigar industry for over 20 years and work exclusively with official Habanos distributors. That said, we greatly value your opinion, as feedback like yours helps us continually improve our products and services.
Our customer service team has reviewed your case and provided clarification regarding the authenticity of the cigars. Additionally, your refund has already been processed.
If you would like to discuss this matter further, we would be more than happy to assist you directly through our customer service channels. As part of our 100% satisfaction guarantee, we are committed to ensuring you have a positive experience with us.
Best regards,
Orlando Castellanos
Customer Manager
Duty/VAT and courier handling costs…
Duty/VAT and courier handling costs were extremely high, making the total cost of cigar higher than retail in the UK.
28 January 2026
Reply from SwissCubanCigars
Dear Mrs. Goldstein,
Thank you for taking the time to leave a review.
Your feedback is important to us, and we value it as we strive to ensure your complete satisfaction.
We understand that paying taxes can be an inconvenient transaction, and we regret that you incurred this expense.
We would like to remind you that the payment of taxes is required by the local authorities of each country and is beyond our control. You can find this information referenced in the Terms and Conditions available on our website.
If you would like to learn more about our policies, products, and services, please do not hesitate to contact us at info@swisscubancigars.com.
Sincerely,
Customer Service Team
I finally received my cigars
29 January 2026
Not good enough.
Not good enough.
I ended up paying double for the cigars because as you don’t ship to my country, I ended up shipping to my son’s UK address for him to post to me here in Nigeria. The UK excise duty was more than I paid for the cigars.
IS THAT HONEST ENOUGH FOR YOU.
A.Abiose
4 February 2026
Reply from SwissCubanCigars
Dear Mr. Abiose,
Thank you for taking the time to leave a review.
Your feedback is important to us, and we value it as we strive to ensure your complete satisfaction.
We understand that paying taxes can be an inconvenient transaction, and we regret that you incurred this expense.
We would like to remind you that the payment of taxes is required by the local authorities of each country and is beyond our control. You can find this information referenced in the Terms and Conditions available on our website.
If you would like to learn more about our policies, products, and services, please do not hesitate to contact us at info@swisscubancigars.com.
Sincerely,
Customer Service Team
Perfect experience with ordering
Perfect experience with ordering, receiving of delivery and quality of cigars!
No reason to order else where!
4 February 2026
fake cigar
I ordered a selection of different cigars from this website, expecting a quality experience. Unfortunately, one of the cigars—specifically the Romeo y Julieta Churchill— is fake.
This raised serious concerns about the overall quality control and authenticity of the products offered. As a result, it negatively affected my trust in the entire order and made it difficult to enjoy any of the cigars I received.
Based on this experience, I would advise caution when purchasing from this site.
2 February 2026
Service was good but i think it was…
Service was good but i think it was fake cigars .. labels were different than authentic perfectly done and taste was weird not like the authentic ones i had
2 February 2026
Very good store
Very good store , professional support and overall great experience!! Coming back as before . )
23 January 2026
The staff was excellent at delivering…
The staff was excellent at delivering my order.
29 January 2026
after some frustrating time with…
after some frustrating time with customs SwissCuban came through big time awesome people to deal with keep it up Thanks
29 January 2026
Good cigars
29 January 2026
I've been waiting 2 months
I've been waiting since January. I was told it was dispatched but tracking number shows no advance. I get the same nonsense email reply every time I ask for more information.
29 January 2026
Reply from SwissCubanCigars
Dear Mr. Gorcey,
Thank you for taking the time to leave your review, and for being our customer.
We are very sorry to hear about your experience and understand how frustrating it can be when there are no updates on a shipment.
Please note that delivering your orders quickly and reliably is always our top priority. Upon review, we can confirm that there has been no status update for your package since January 28, 2026.
We truly value your feedback, as it helps us improve our services.
We kindly invite you to contact us directly through our customer service channel info@swisscubancigars.com so we can assist you further. We remain fully committed to your satisfaction and stand by our 100% satisfaction guarantee.
Kind regards,
Customer Service Team
I noticed that Swiss Cuban Cigars they…
I noticed that Swiss Cuban Cigars they are doing their best always to serve the customers under all circumstances
29 January 2026
Relentless pursuit of customer…
Relentless pursuit of customer satisfaction! Very helpful and informative!
29 January 2026
When the order was placed
When the order was placed, I was worried that the delivery time would coincide with the country's 10-day holiday. I'm so glad everything went smoothly and it arrived safely in my hands, allowing me to enjoy cigars during the long holiday.
Your customer service department was also very proactive in handling the matter. Thank you very much.
13 January 2026
Reply from SwissCubanCigars
Dear Mr. Serafin,
Thank you for your review.
We are very sorry you have had an unpleasant experience with one of our products. We really appreciate you letting us know your feedback.
Please contact us at info@swisscubancigars.com with pictures of the damaged products so we can calculate compensation for you.
Our policy is to grant you 100% satisfaction.
Sincerely,
Customer service team
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