Swissport Reviews 

Bristol Airport
Met three check in "workers" and I use that word loosely. All three just say there preening themselves showing no interest whatsoever. Informed us that we had missed the time slot eventhough we were still within the time allowed. No customer service, no interest, no professionalism and no go. Whatever these 3 are getting paid, it's far too much. All 3 appeared to be non British and if the roles were reversed I would definitely state that they were racist against white people. Terrible experience, cowardly supervisors who not only refused to intervene but wouldn't even supply their name.

It is absolutely disgraceful that the ground staff at the gate scream at the customer to “fffff off” three times in front of other staff. It was on Friday 8:55pm flight to London. She should be ashamed of embarrassing the whole staff. It is absolutely unbelievable and I can not believe the manager wouldn’t take any action either. She shouldn’t be in service industry. Firstly the security staff was hopeless and didn’t know how to check the Evisa and wouldn’t let me to go through the gate then they finally get some senior staff to manage to check but when I finally get through they already close the gate. It was the last flight and they let me sleep in the airport and the staff wouldn’t apologise.

Great customer service at the Seattle gate S12 for Condor airlines! Very kind,helpful, competent, and professional lady, Fifita Savaliga. She helped me and my family with several things that the previous airlines had not finished fir our whole trip.
Thank you

Took emirates ek162 14-12-25. The lady customer service agent at check in. Was unpleasant and obnoxious. I paid a good amount of money to travel. Sub standard n third level customer service is unacceptable. And who likes to start a journey by looking at a person who is obnoxious n third class service based on nationality (. I assume).
Suggestion : greet passenger with good smile. Have an eye contact while talking. End by wishing " have njoyable journey". Smile.

Brisbane (level 1 baggage)
No empathy. Bag was left at scanner for 7 days in Brisbane. Seemed they look like they are making an effort by going behind the scenes then came and tell you what they think you might want to hear. No customer service skills at all. They appear lazy and rude. When asked to speak with the duty manager, the answer was , they just got on a plane. Asked what their name is, answer was 'I don't have to tell you' (tall, slim dark skin guy). I hope I never have to deal with this area again.
Ended up receiving help from level 3 airport facilitation manager , not swissport.
They need highly trained and skilled staff to work here at swissport given the volume of issues.

Arrived back into Glasgow Airport on our “on time” flight just after midnight through passport control with no issues however that’s where it ended waited well over an hour for our baggage - there were only two flights in at this time the other flight baggage arrived marginally quicker than ours - Swissports “excuse” the Baggage Staff went to the wrong Aircraft! However as ex crew staff know exactly what stands flights have landed into so this was a very poor excuse which was only communicated to us after around and hour and we still had a rather long wait after this suffice to say awful service - also I would add there were only around 50 or so bags to unload as our flight was not busy at all

I can't thank the airport staff, special assistance and raynair customer service at manchester airport enough. We had to miss are flight because we lost my husband's medication for his cancer,we had to deboard which left us with having to get another flight. I was ready to burst into tears but we were treated with care and understanding by the special assistance team. When we went to Ryanair customer service counter Paul arranged another flight for us at no extra cost . Paul went the extra mile to help us and we can't thank him enough his customer service skills are second to none.

Shocking treatment in southampton airport today,left from Dublin 4 days prior on return went through security fine with same bags,then before we boarded the Swiss port scam begins,threatened we would be left behind and forced to pay 70 pound for 2 small bags that we arrived with!!truly disgusted and will be goin further with this.

Rude person checking in to Knock flight from East Mids 25.01.
Asked if I could sit in gate 3, was told we are leaving. So I was rude back and said I still needed to sit due to Arthritis. We didn't leave for a further 20 mins.
Saying please does not negate the rudeness of this woman whilst dealing with all customers.

I strongly encourage no one to pay for services provided by Swissport or EasyJet, who have chosen Swissport to represent them at Berlin Brandenburg Airport.

I was targeted alone, separated from my partner, and forced to pay for another passenger’s baggage fine when I had no connection to them. When I refused, the staff member became aggressive and then turned on my partner, charging him for a bag that had already been cleared. We were humiliated and wrongly fined.

I suspect that the way my partner was treated was racially motivated, and after filing formal complaints with Swissport, we received no refund or apology. The customer service is terrible, and the staff at Berlin Brandenburg Airport are aggressive, intimidating, and treat people like criminals for no reason.

Please avoid this company at all costs.

I got denied boarding from Birmingham airport to France by Swissport supervisor. He was rude and underminded me as if I wasn’t knowledgeable enough to know the laws and regulations of each countries. From what I could listen from him, I don’t think he should be a supervisor as he’s very limited and probably knows Birmingham only. This is because I’ve been travelling each months from all airports in the UK without any issues until today that I got denied at Birmingham. It’s a shame as I boarded via Airfrance after I got denied by easyJet to France. If not of the high cost of flight I don’t know why I will ever look into easyJet again. Disgraceeee

we recently experienced exceptional service from a Swissport employee (Iuliana) @ Belfast International Airport, and we wanted to share our experience. From the moment we approached the counter, your staff member was friendly, professional and efficient. She went above and beyond to assist us with our booking and ensured that everything was handled smoothly.

Her attention to detail and willingness to help truly stood out, making our return travel experience stress-free and enjoyable. It's not often you come across someone dedicated to providing excellent customer service.

Thank you Iuliana for your hard work and kindness. You are a credit to the team at Belfast International Airport!

I have never dealt with a company who is so rude to a stressed customer, the unprofessional so called customer service agents are the most unhelpful and rude individuals I have ever come across in customer service. They don’t even do the job they’re paid for I got spoken to like my issue of a lost phone was nothing and was told to check elsewhere and they just dismissed me. They got lippy with me and said why I hadn’t sent them information in the first place, when I sent them the information as soon as I knew of it. They’re not understanding, the staff is unprofessional and refuses to do the job they are paid to do which is help customers. Honestly I pray no one ever has to deal with this awful awful so called company

A truly shambolic business. Paid to provide the service of delivering passengers and their luggage to get to and from a plane and yet can’t even manage to do that…

Belfast International team need to sharpen up

Geneva Airport - Baggage Delay. But the handling of the problem was abysmal. No information - wrong bags on baggage caracelle ( from flight that arrived 5 hours previously), took our flight information off the info screen, nobody available for updated information (told to file any queries online)! Need I go on? Swissport should be really embarressed at this level of service ( sorry, did I say service, I meant lack of service).

Hello everyone and happy new year this beginning 2025!
I am writing this review to say a big THANK YOU to KRAMENA(Cramena?) one of the brave blonde lady that had to handle a whole airplane in difficulty of landing in Roumania(Iasi) due to the foggy weather on 31/12/2024 new year’s eve.
She was the only person in the staff of SWISSPORT which organized the transport and hotel room for overnight stay in Varna Bulgaria.Ryanair did not move a finger in this situation, just answering a call and promising nothing instead.
Bravo to Kramena!God bless you and have a Happy New Year!👌👍🏼🥳

Awful - poor service no one willing to help at Birmingham airport all stood doing nothing and didn’t engage with passengers.

Not willing to help or show any urgency

Waited 50 mins for our luggage at Manchester airport. No information given. No one to ask. Getting my suitcase took nearly as long as my flight from Cork

Had the worst experience with a man working for Swiss port. A supervisor who I didn’t get the name off a bald man. He requested that I take my clothes off because it wasn’t in airport policy to wear layers…. He then insisted my mam throw out her clothes which left my mother throwing out her underwear, two t shirts and a jacket. Her bag was a carry on smaller than my own and i have photographic evidence of this. I would love to hear back from the business so I can make a formal complaint. I am beyond distraught by this experience and would appreciate if action was taken. It is the second bad experience in this airport that we have had. I will never ever travel to this airport again. We had no extra luggage to what we travelled from Dublin with.

Swissport, how bad can service be, lodged our lost baggage claim at lost and found Brisbane Airport, the luggage arrived same day at 4.55 pm, 6 hours after we arrived on the next flight, called the supplied mobile multiple times Friday and eventually spoke to someone who was of absolutely no help other than to say the bags have to go through customs. Fair enough although I can get my bag through customs in less than 15 minutes. Rang continually on Saturday and left multiple messages and emails eventually got an email reply which was more of the same, useless, at 1 pm someone called me to get the lock pin for one of the bags as biosecurity wanted to check inside (apparantly) I then asked if the bags were going through customs right now, the reply was yes I said when will my bags be delivered and I was told Sunday morning, you guessed Sunday afternoon no bags 4.20pm left several messages, no reply, made several and I mean several attempts to call no answer, I pity the airlines who contract this company to handle there lost and found because it reflects badly on the airlines.