IM moving/ switch 2 sent me a general moving form to complete which made me anxious. The form did not fit my circumstanced. I contacted the customer care centre again and they were extremely understan... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Answered timely, although there was some spent holding, once answered. Appointment for 2nd engineers visit was successfully made.
Company replied
Lauren with customer service was polite, pleasant and civil. Lauren had nice manners and explained the situation in an easy to understand way. Lauren was sympathetic and professional and now we reache... See more
2nd visit from engineer within 24 hours. Fault was soon located, but not so easy to resolve without ordering yet another part. Georgios persevered until he got the hot water working again. I reall... See more
Company replied
Company details
Written by the company
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services for residential heat networks include metering and billing, operation and maintenance, design and build and customer services to 650 heat networks and 120,000 customers across the UK.
Contact info
The Waterfront, BD17 7EZ, Shipley, United Kingdom
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4.3
Excellent
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As closely down my account as moved the…
As closely down my account as moved the nice lady i spoke to was very lovely and kind and closed my account no problems
15 June 2026
Unprompted review
The agent spoke in a lethargic manner
The agent spoke in a lethargic manner. Hot water will be unavilable untill tomorrow afternoon, as an engineer is not available immediately.
15 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're sorry to hear you were disappointed with your experience. We understand how frustrating it is to be without hot water and appreciate the inconvenience this has caused. Our teams work to restore service as quickly as possible, but on occasion engineer availability can affect response times. If you need any further assistance, please don't hesitate to get in touch.
Quick to response when ever I put a…
Quick to response when ever I put a call across and customer service
15 June 2026
Unprompted review
Good customer service
Prompt pickup by a human. Understood the problem and is sending an engineer to deal with it.
12 June 2026
Unprompted review
I emailed Switch2 several times to the…
I emailed Switch2 several times to the advised address and I received no response.
11 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're sorry to hear that you didn't receive a response to your emails and understand how frustrating that can be when you're seeking assistance. If you still require support, please don't hesitate to get in touch with us through our alternative contact channels and we'll be happy to help.
Maintenance appointment
Ben listened and organised my appointment with switch with speed, politeness and professionalism
11 June 2026
Unprompted review
Excellent customer service
Excellent customer service, willing to listen and give a great solution
11 June 2026
Unprompted review
Very polite experienced and…
Very polite experienced and knowledgeable. Excellent telephone manner. Absolute pleasure conversing this morning
11 June 2026
Unprompted review
The young man who helped me was very…
The young man who helped me was very informative patient & clear in his instructions. This helped me solve my problem quickly & efficiently as I sometimes struggle with technical things due to mental health. Having positive experiences like today really make a difference. Thank you
11 June 2026
Unprompted review
The customer service assistant was very…
The customer service assistant was very helpful and efficient.
10 June 2026
Unprompted review
Reply from Switch2 Energy
Thank you for your feedback. We're pleased to hear that you found our customer service agent patient and courteous. We'll be sure to pass your kind comments on to the team.
Spoke to jack today and he was…
Spoke to jack today and he was extremely helpful and empathetic to my issue
10 June 2026
Unprompted review
Very clear and everything explain step…
Very clear and everything explain step by step, helpful customer care
10 June 2026
Unprompted review
I called for a problem with my property…
I called for a problem with my property and the operator was able to find an appointment for an engineer to come to our flat the next day. very happy with the service so far.
10 June 2026
Unprompted review
Responsive
Responsive. Polite. Helpful. Easy to navigate the calling system. No long wait.
9 June 2026
Unprompted review
The person I spoke to was polite and…
The person I spoke to was polite and considerate
9 June 2026
Unprompted review
Friendly and helpful operator.
Friendly and helpful operator.
Answered all of my questions and accommodating.
9 June 2026
Unprompted review
Was able to speak to an agent very…
Was able to speak to an agent very quickly. He was polite & professional throughout the call. It was a pleasure to speak to someone so pleasant
9 June 2026
Unprompted review
Quick phone back
Quick phone back, very polite and helpful lady fixed our appointment easily - thank you very much.
9 June 2026
Unprompted review
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