Elaine at Switch Health has been excellent and supportive. No pressure sell, no hounding, just upfront advice and an eagerness to answer our questions honestly and in a personal way. We have yet to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I would like to highly recommend Switch Health, especially Elli, who was incredibly helpful. She listened attentively to all my needs and conducted thorough research to find the best value-for-money h... See more
Company replied
Had a great experience with Switch Health this year to renew my insurance. Josh was in touch with me and was very thorough in going through my needs, etc for the following year's insurance. He too... See more
Company replied
I have recently purchased PMI for myself and my partner. Had Alex guiding me all the way. I took my time and done lots of research, and compared lots of quotes, Alex was always patient and clearly... See more
Company replied
Company details
- #25 of 228 best companies in Insurance agency
- #8 of 38 best companies in Business insurance company
- #7 of 28 best companies in Health insurance agency
- #9 of 23 best companies in Income Protection Insurance Company
- #35 of 185 best companies in Insurance broker
- #7 of 14 best companies in Term Life Insurance Provider Company
Written by the company
Fully authorised and regulated by the Financial Conduct Authority, we are an independent insurance intermediary specialising in private medical insurance and life insurance. We work with BUPA AXA PPP AXA Health Vitality Aviva WPA The Exeter Freedom Health and many more, We compare the market and we can get health insurance deals that are not available elsewhere so we can beat any price. Get your free quote on medical insurance today and find out how much you can save
Special Trustpilot offer
Written by the company
- £100 Cashback
- We are so confident we cannot be beaten on price or quality, we'll give you £100 cashback if we cannot match or better any like for like new or existing quotations on health insurance! get a quote today by clicking on the our website link.
No1 Insurance Broker On Trustpilot
Compare and save upto 65% on your insurance
Switch Health is an award winning broker rated No1 in the country, We guarantee the best any deal on the market with exclusive deals not available elsewhere! we offer AXA PPP AXA Health Aviva BUPA Virality and many more! find out why we have the best review in the insurance market.
Contact info
Switch Health, 121 Promenade, GL50 1NW, Cheltenham, United Kingdom
- 01242 371300
- jackchandler@switchhealth.co.uk
- www.switchhealth.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well advised
My needs were discussed very thoroughly and I was presented with 2 options. I was given the pros and cons of both and the best option for my circumstances was suggested. I had been very well advised and accepted the proposal. I felt I had been very well looked after.
16 February 2026
Reply from Switch Health
hank you for your thoughtful feedback.
We’re delighted to hear that your advisor, Alexandra, took the time to thoroughly understand your needs and clearly explain the pros and cons of the options available. Ensuring you feel confident, well-advised, and properly looked after is exactly what we aim for.
We truly appreciate you placing your trust in us.
Kind regards,
Switch Health
Nice dealing with grown up
Having received a hike in premium of 35% from my existing provider I was keen to "compare the market". Unfortunately the comprisons websites just throw up a load of quotes but making comparisons is rather difficult as each provider has a different way of describing their offerings.
I then received a call from Elaine Morgan of Switch, friendly yet professional, she identified a new provider offering comparable provision at a price I could stomach. Her knowledge of the market and the products was evident.
She even managed to make the compliance stuff, that usually causes me to lose the will to live, tolerable.
16 February 2026
Reply from Switch Health
Thank you for taking the time to share your feedback.
We’re delighted that Elaine Morgan was able to step in and make the process clearer and more manageable. Comparing providers can certainly be overwhelming, and it’s great to know her knowledge, professionalism, and friendly approach helped you find a comparable option at a price that worked for you.
We’re especially pleased she was able to guide you through the compliance process in a way that felt straightforward and even tolerable!
We truly appreciate your comments and your trust in us.
Kind regards,
Switch Health
Elaine was very professional
Elaine was very professional. Explained issues clearly and gave me confidence to go ahead with the switch giving me a great saving.
13 February 2026
Reply from Switch Health
Thank you for your lovely feedback.
We’re so pleased to hear that Elaine was able to clearly explain everything and give you the confidence to proceed. It’s great to know she helped you secure a fantastic saving as well.
We really appreciate you taking the time to share your experience.
Kind regards,
Switch Health
Very impressed with the service…
Very impressed with the service provided, Elaine Morgan in particular was extremely helpful and the speed she attended to my request was very impressive indeed.
6 February 2026
Reply from Switch Health
Thank you so much for your kind words and for taking the time to share your experience.
We’re absolutely delighted to hear that you were impressed with the service you received, and we’ll be sure to pass your feedback on to Elaine Morgan. She takes great pride in supporting our customers, and it’s wonderful to know that her responsiveness and dedication made such a positive impact.
Providing efficient, attentive service is something we strive for every day, and your feedback truly means a lot to our team. If there’s ever anything else we can assist you with, please don’t hesitate to get in touch.
Kind regards,
Switch Health
Alexandra was absolutely great
Alexandra was absolutely great! So helpful and supportive through the renewal process, and provided clear information about the alternative options before finalising a better deal by switching to alternative provider this year. Thanks again for all you help!
27 January 2026
Reply from Switch Health
Dear Alan,
Thank you so much for taking the time to share your experience. We’re delighted to hear that your advisor, Alexandra was able to support you so effectively throughout the renewal process and help you find a better deal.
Providing clear guidance and genuinely helpful options is exactly what we strive for, so your feedback means a lot. We’ll be sure to pass on your kind words to Alexandra.
Thanks again for choosing Switch Health.
Really impressed with the whole…
Really impressed with the whole service. Everything was explained clearly, easy to follow and managed quickly. I would highly recommend.
2 February 2026
Reply from Switch Health
Dear Mrs Moore,
Thank you so much for your kind feedback. We’re really pleased to hear that your advisor, Josh, provided clear, straightforward, and quick service. Your recommendation means a lot to us, we look forward to catching up with you at your renewal.
Kind regards,
Switch Health
Reply from Switch Health
Dear Geoffrey,
Thank you for leaving us a 5 star review. We appreciate you taking the time to share your experience!
Kind regards,
Switch Health
Alexandra was most helpful and gave…
Alexandra was most helpful and gave clear information and explanation.
29 January 2026
Reply from Switch Health
Dear Mr Khakbaz-Mohseni,
We appreciate your kind feedback and are delighted to know that your advisor, Alexandra was able to assist you clearly and effectively. We look forward to speaking to you again at your renewal.
Kind regards,
Switch Health
Alexandra was very helpful and…
Alexandra was very helpful and efficient. Saved money and got a better product too.
28 January 2026
Reply from Switch Health
Dear Mrs Dalrymple,
We appreciate your feedback and are glad to hear your advisor, Alexandra was able to assist you efficiently while helping you save money and find a better product. We look forward to continuing to support your insurance needs at your renewal.
Kind regards,
Switch Health
Elaine was very polite and helpful
Elaine was very polite and helpful, she is such a sweet soul. Well detailed and very good quality of service with the fairest price ever. Highly recommendable. 😊👍
27 January 2026
Reply from Switch Health
Dear Mr Nelson,
Thank you for taking the time to share such a kind and detailed review. We’re delighted to hear about your positive experience and that Elaine’s professionalism, care, and dedication stood out to you.
Providing high-quality service at fair and transparent pricing is something we take great pride in, so your feedback is incredibly meaningful to our team. Your recommendation is sincerely appreciated, and we look forward to speaking to you again at your renewal.
Kind regards,
Switch Health
Communication was perfect
Communication was perfect. Jordan was easy to speak to, understanding and extremely helpful. I have recommended Jordan to other family members looking to switch.
27 January 2026
Reply from Switch Health
Dear Mr Johnson,
Thank you very much for sharing your experience. We’re so pleased to hear that communication met your expectations and that Jordan was easy to speak with, understanding, and extremely helpful throughout the process.
Providing clear, supportive, and reliable service is a top priority for us, so your feedback is truly appreciated. We’re especially grateful for your recommendation to family members—it means a great deal to our team. We look forward to assisting you and your family again in the future.
Kind regards,
Switch Health
Excellent Service and knowledge from Ella Matthews
It should be noted that Ella Matthews gave me excellent advice and help in selecting the best available Private Medical Insurance for the coming year, with an improved policy which was cheaper than my current medical insurance.
27 January 2026
Reply from Switch Health
Dear Mr Hoffman,
Thank you for taking the time to share your feedback. We’re delighted to hear that Ella Matthews provided excellent advice and guidance in helping you select the most suitable Private Medical Insurance for the coming year. Ensuring our clients receive clear, informed recommendations—while securing improved cover at a better price—is exactly what we strive for.
Your satisfaction means a great deal to us, and we truly appreciate your trust in our team. We look forward to continuing to support your insurance needs in the future.
Kind regards,
Switch Health
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish, been with them for at least 5 years, conner was amazing, no hassle, very easy and smooth operation, definitely recommended
27 January 2026
Reply from Switch Health
Dear Mr Maljee,
Thank you for your wonderful feedback and continued loyalty over the past five years. We’re absolutely delighted to hear that you experienced brilliant service from start to finish and that Conner made the process smooth, easy, and hassle-free. Long-term trust from our clients means everything to us, and your recommendation is sincerely appreciated. We look forward to continuing to support you in the future.
Kind regards,
Switch Health
Absolute delight to work with Connor
Absolute delight to work with Connor - thank you for guiding me through his journey. I appreciate all your help.
27 January 2026
Reply from Switch Health
Dear Ms Sawle,
Thank you very much for your kind feedback. We’re delighted to hear that working with Connor was such a positive experience and that you felt well supported throughout the entire journey.
Providing clear guidance and attentive service is something we take great pride in, so your appreciation truly means a lot to us. We’re grateful for the opportunity to assist you and look forward to supporting you again at your renewal.
Kind regards,
Switch Health
Elaine Morgan was recommended to me and…
Elaine Morgan was recommended to me and was extremely helpful in helping me organise my health insurance policy - she explained everything clearly and checked that everything I needed cover for was covered.
27 January 2026
Reply from Switch Health
Dear Miss Morris,
Thank you for taking the time to share your experience. We’re delighted to hear that Elaine Morgan was able to assist you so effectively with organising your health insurance policy. Ensuring everything is clearly explained and that all your coverage needs are fully met is a priority for us, so it’s wonderful to know Elaine delivered on that.
We truly appreciate the recommendation and your trust in our team, and we look forward to supporting you again at your renewal.
Kind regards,
Switch Health
Ella was great
Ella was great. She rang back when I couldn't speak when she first rang. Sge found a much better solution to my health insurance needs.
21 January 2026
Reply from Switch Health
Dear Mrs Tausz,
Thank you so much for your kind feedback. We’re really pleased to hear that Ella was able to accommodate your situation and find a better solution for your health insurance needs. We’ll be sure to pass on your comments to her — she’ll really appreciate it. Thanks again for taking the time to share your experience.
Kind regards,
Switch Health
excellent service helpful efficient…
excellent service helpful efficient very thorough
19 January 2026
Reply from Switch Health
Dear Neil,
Thank you so much for your kind words and recommendation. We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your feedback on to Josh. We truly appreciate your trust and look forward to supporting you again at your renewal.
kind regards,
Switch Health
Most efficient customer service.
Most efficient customer service.
Thank you Elli for helping me with our health insurance renewal. Highly recommend.
13 January 2026
Reply from Switch Health
Dear Karen,
Thank you so much for your kind words and recommendation. We’re delighted to hear you had such a positive experience, and we’ll be sure to pass your feedback on to Elli. We truly appreciate your trust and look forward to supporting you again at your renewal.
kind regards,
Switch Health
Superb for Health insurance switch
I dealt with Harp, who was very helpful and made the whole process very easy. He sifted out products that wouldn’t be suitable for a switch of healthcare providers, and saved me more than £700. Great to deal with, and highly recommended.
12 January 2026
Reply from Switch Health
Dear Jim,
Thank you very much for taking the time to leave such a kind review. We’re delighted to hear that Harp was able to make the process straightforward and help you find a suitable healthcare switch while saving you over £700.
Your recommendation means a great deal to us, and we’ll be sure to pass on your feedback to Harp. If we can help with anything further, please don’t hesitate to get in touch.
Kind regards,
Switch Health
My experience as smooth with switch…
My experience as smooth with switch health. I got a very clear explanation and it was helpful. They are the best
13 January 2026
Reply from Switch Health
Dear Mr Okonma,
Thank you for your kind words! We’re so glad to hear that your experience with your advisor, Harpreet, was smooth and that his explanation was clear and helpful. Providing a positive and supportive experience is our priority, and we truly appreciate you taking the time to share your feedback. If you need any further assistance, please don't hesitate to contact us.
Kind regards,
Switch Health
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.