Swytch Reviews 712

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service, highlighting the staff's helpfulness, quick responses, and professional approach. Many people found the service itself to be excellent, noting its ease of use, seamless setup, and reliable functionality, especially for those managing UK numbers while abroad. The user experience is frequently described as smooth and straightforward, with efficient processes and clear communication. However, some customers were dissatisfied with the customer service, mentioning a lack of human support, slow response times, and difficulty in getting issues resolved. A few other people also felt that the service could be patchy at times.

What people talk about most

Customer service

Reviewers express high satisfaction with customer service, often highlighting its exceptional quality and... See more

Service

Reviewers highlight positive aspects of service, often praising its efficiency and ease of use, especially... See more

Staff

Consumers find staff to be positive, highlighting their efficiency, friendliness, and responsiveness. Many... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the sign-up, setup, and porting... See more

Response time

Users describe positive interactions with response times. Many customers highlight the quick and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Swytch was a life saver for me when I moved to Switzerland. I needed to keep my UK number working and no-one of the standard network provider could actually work in Switzerland, unless you pay an incr... See more

Company replied

Rated 5 out of 5 stars

Moved to Cyprus recently and really needed to keep my UK number for banking and 2FA. Simon from the support team was brilliant - he actually spotted a potential issue with my login before I even did... See more

Company replied

Rated 5 out of 5 stars

I used Swytch while abroad and needed to port my number back to EE. The process was simple from start to finish. Support replied quickly, did sensible security checks, sent me a one-time code,... See more

Company replied

Rated 5 out of 5 stars

How refreshing to find a provider that was able to solve my problem without fuss and without needing my grandmother's inside leg measurements to set up an account! My UK mobile number was no longer wo... See more

Company replied


Company details

  1. Mobile network operator

Written by the company

Swytch provides the ultimate business communications solution with virtual numbers for your team’s personal mobile devices. Say goodbye to the work phone.


Contact info

4.9

Excellent

TrustScore 5 out of 5

712 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I strongly recommend this service

I strongly recommend this service. It helps me stay connected with my colleagues in the UK. Being away from the UK, I have been saving a decent amount of money. I wouldn't be able to save this much if I used a local network.

23 April 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your recommendation.

Rated 5 out of 5 stars

Swytch - great for travel

I have used Swytch for over a year and have had great experiences. As someone who travels frequently, keeping my UK mobile number active while abroad is crucial. I've been able to receive calls and texts without any issues, no matter where I was. The service is seamless, and the customer support is fantastic - they're always quick to respond and incredibly helpful. I couldn't recommend Mooch highly enough for anyone needing to maintain their UK number while travelling.

16 April 2025
Unprompted review
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Reply from Swytch

So pleased we could help you keep your line whilst abroad ... guessing Mooch is auto correct for Swytch! Thank you.

Rated 5 out of 5 stars

A great service with excellent customer…

A great service with excellent customer service. Simon answered all my questions about porting my UK mobile number and kept me updated at every step of the process. Definitely recommended.

10 April 2025
Unprompted review
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Reply from Swytch

We really appreciate your review and recommendation - thank you.

Rated 5 out of 5 stars

Recommended service

I moved my UK phone number to Swytch because I now live in Norway but didn’t want to lose my UK number. The process from start to finish has been excellent. Simon was very helpful, answering my questions by email promptly and ensuring the transition was fast and effective. I would highly recommend Swytch.

25 March 2025
Unprompted review
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Reply from Swytch

We are hugely grateful for your review.

Rated 5 out of 5 stars

10/10 Service

Honestly, the easiest and most efficient price and time wise service to use.
No issues whatsoever, porting was done so quickly it was even smoother than the big network companies.

26 March 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your 10/10 score and review.

Rated 2 out of 5 stars

Unfortunately, Switch has not answered my log-in question

Unfortunately, Swytch has failed to respond to my question as to how to log in to my (personal) account. When I enter my Swytch telephone number to enter into the account, I receive the message that an SMS with a PIN is being sent to my phone. But when I input the PIN, I receive a message that my 'business account' cannot be located. My account is personal, not business

28 February 2025
Unprompted review
Swytch logo

Reply from Swytch

Hi Jonathan. Sorry to hear you're having issues trying to login. Please kindly contact us at support@swytch.com, so we may support you overcome the issue, we cannot locate your account from this review. Please note that we reply to all queries and take pride in our Support, if we have no replied it will mean we have not received your query I'm afraid. We look forward to your email so we may help. Thank you, Swytch

Rated 5 out of 5 stars

So far perfect

So far perfect! If this continues, could be the best service I’ve seen.

6 March 2025
Unprompted review
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Reply from Swytch

'perfect' ... many thanks.

Rated 5 out of 5 stars

Helpful Guidance

I wasn't sure how this process was going to work, but Simon at Swytch held my hand through this. He was so patient and communicated so well. The process took a lot quicker than I expected.

3 March 2025
Unprompted review
Swytch logo

Reply from Swytch

We pride ourselves on on our support - thank you, it's our pleasure to be supportive.

Rated 5 out of 5 stars

Excellent service

Excellent service. Great reception and has been perfect for us, when we lived in Spain. To be able to keep uk phone number at a very reasonable price has been invaluable. Great communication from the company. Only left because of returning to UK. Process has been helpful and friendly

1 March 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could be useful, many thanks.

Rated 4 out of 5 stars

Very nice and easy

It is user friendly and the employees and customer care are nice

8 February 2025
Unprompted review
Swytch logo

Reply from Swytch

Many thanks for your review.

Rated 5 out of 5 stars

Great service whilst living abroad

Swytch has been an invaluable service during my time living in Portugal and maintaining my sole-trader practice there with the clients in the UK. Any questions or queries have been dealt with promptly and professionally. Highly recommend.

25 February 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your recommendation.

Rated 5 out of 5 stars

Switching over was very easy

Switching over was very easy, I'm really glad this service exists to hold my uk number while I'm living abroad. The customer service is great, punctual and super clear. Thank you to Simon for his help

26 February 2025
Unprompted review
Swytch logo

Reply from Swytch

Thank you for your 5 star review.

Rated 5 out of 5 stars

Very impressed with Swytch UK Virtual…

Very impressed with Swytch UK Virtual Number. I live in Spain and needed a UK number. With Swytch I was able to install a UK number on my Spanish moibile. This meant I could both receive and make calls to the UK using my Swytch app, and all on my Spanish mobile.
The service was very easy to install and when I no loinger needed the service the support team helped me cancel my subscription, and even contacted me out of hours to confirm the cancellation.
Thank you Swytch.

17 February 2025
Unprompted review
Swytch logo

Reply from Swytch

So pleased we could help you keep your UK number operating whilst abroad, without incurring high roaming charges. Many thanks.

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