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Sykes Holiday Cottages Reviews 

190,735
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 9,625 reviews, reviewers overwhelmingly had a great experience with this company. Travelers frequently highlight how simple and seamless the booking process is, alongside praising the exceptional quality, immaculate cleanliness, and overall comfort of their accommodations. Guests also deeply appreciate the peaceful and convenient locations, making it wonderfully easy to explore local attractions, beautiful scenery, and enjoy nearby amenities. However, some customers also noted difficulties regarding communication issues, website booking errors, and delayed responses when trying to reach support teams. A few people additionally mentioned unexpected location drawbacks, such as noisy surroundings or discrepancies between property descriptions and actual conditions.

What people talk about most

Location

Reviewers highlight positive aspects of location, noting that properties are conveniently situated near... See more

Booking process

Consumers find booking process to be positive, highlighting an easy online experience and excellent property... See more

Holidays

People report ambiguous experiences with holidays, as many reviewers highlight wonderful breaks, excellent... See more

Quality

Clients share positive opinions on quality, frequently describing properties as spacious, well equipped, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The website is better than some. For instance, I can choose a 'no pets' cottage because some pets leave hairs everywhere. Other websites have only a 'pets' option. I wish the website gave more accura... See more

Rated 4 out of 5 stars

Finding dates and prices was straightforward. Finding out after we booked that the owners have been allowed to impose a 9am checkout has really taken the shine off. With a long home journey ahea... See more

Rated 5 out of 5 stars

Lovely apartment with great views convenient for travel to St Ives by train or 5 minutes from bus stop to Penzance.Downside parking bay slightly on the tight side but well worth the money would tell f... See more

Rated 5 out of 5 stars

We were warmly welcomed by Carol and the milk, butter, eggs and lovely toiletries were really appreciated. The Hayloft is conveniently situated just off the beaten track in a quiet and peaceful l... See more


Company details

  1. Cottage
  2. also in
  3. Cottage Rental
  4. Self-Catering Accommodation

About Sykes Holiday Cottages

Written by the company

We're a holiday cottage rental agency with over 30 years of experience. We represent 22,500 holiday homes available across the UK and Ireland.

Our range includes cottages with hot tubs, sea view apartments, log cabins, luxury retreats, over 12,000 pet-friendly properties and much more.

You can always be safe in the knowledge that every one of our holiday homes is up to our exacting quality standards. At Sykes Holiday cottages, we help travellers make memories and experiences, and make staycationing simple for guests with quality accommodation and 'on holiday' customer service.

Our award-winning team, being recognised for our expertise with over 30 years of experience in UK holiday letting, ensures you’ll have round-the-clock support, whenever you need it, helping you find your dream getaway.

See all holiday homes

Search over 12,000 pet-friendly holidays

Search over 3,000 hot tub breaks

Search over 1,900 log cabin stays

Search over 1,300 luxury holiday homes

Looking for a last-minute break? With discounts on 1000s of holidays, with some even offering same day check-in, you could be relaxing on your getaway sooner than you think!

See all late deals


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

191k reviews

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4.3

All reviews

(190,735)

9,312 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Property was not as advertised - issues not addressed

The customer service I have received form Sykes Holiday Cottages has been awful. I broke my toe joint due to damaged decking at a home, I have sent several emails and was advised Anisha was dealing with my complaint, but every time I email I get the same auto reply. This is not acceptable. I’m still in pain 5 years later.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Evelyn's retreat , Denbighshire

We just had an amazing week at this wonderfull holiday home. The master bedroom with large balcony was amazing and the whole house has been done to a very high standard . The hottub was a great addition . Overall it all ads upto an extremely comfortable and very cosy stay in an amazing location , we will definitely be booking again. The family that own it are lovely and on hand if any issues . We'll done for providing an amazing retreat.

4 October 2026
Unprompted review
Rated 4 out of 5 stars

Straightforward booking, but…..

Making the booking was fairly straightforward but an advertised reduction of £25:00 was not applied and it took some time for my email concerning this to be answered.

28 September 2026
Rated 5 out of 5 stars

honest

it accurately reflected the quality and standard of the cottage so I will have no doubt about future bookings

7 October 2026
Rated 1 out of 5 stars

Dirty mouldy house.

Dirty mouldy house.Mould in conservatory and wardrobes.Kitchen full of grease ,dirty oven and freezer ,cupboards filled with burnded black pans.Owner not willing to give refund .The whole place needs a deep clean .

18 September 2026

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