Symantec Reviews 84

We had a Symantec Messaging Gateway (version 10.6.4-3).
Broadcom without any notification, then stop to provide the anti-spam update, we just renew the license for 5 months, still have 7 months to go.
When the beginning, I did not know what was happening, then I asked for help, their support told me that our version had already been ended of life as of 12/2019.
They ignored me my questions, just told me to install the latest version 10.7.3 (not upgrade, our version had already been told a year ago that our current version cannot be upgraded because of the old CPU).
Will stop to renew the service when the license expired, just leave the SMG to be a simple SMTP server or buy a new server with another Secure Email Gateway.

Honestly, if there is rating below 0 I would give it to Broadcom and Symantec support. Very poor support and products. Soon moving away from them and I highly recommend staying away from Symantec.

Norton will only renew your cover if you agree to an automatic payment next time it's due, this will be at a hugely inflated price.Kaspersky is a far cheaper and superior product that can be renewed manually at an agreed price.

DO NOT GO FOR THESE ANTI-VIRUS IT DELETED MY DATA WHILE UNINSTALLING THE SOFTWARE. BLOODY HELL YOU MORONS.

Absolutely disgusting service, Broadcom have now taken over Symantec and the service is the worst I have ever seen. God help you if you get a virus as THIER IS NO SUPPORT NOW. The telephone number will make you wait for 1 hour and then when I spoke to a rude customer service agent and asked for his manager, he just put the phone downon me. COMPANY HAS LOST THE PLOT! Will have to look for another antivirus company for my 1000 licenses required. A 10-year-old customer LOST!

Without notification, Norton billed my credit card for renewal a month before the current subscription expired. I have carefully avoided being stuck with an automatic renewal contract and had already purchased a new package, planning to implement it when renewal is actually due. When I called to complain, the Norton representative tried to talk me into various schemes of giving partial credit and forcing me to keep track of the new one until next year. When I refused he said he would turn off Norton, and I would have to uninstall Norton and then install the new one. I protested that I still had a month left of the current subscription, and previously had just entered the install codes to do a renewal. Finally he agreed to do a proper credit of the whole amount charged. While I like the protection I get from Norton and have used it for about 30 years now, I am really annoyed with their tactics. Renewal would have cost me three times as much as I paid for the package. Automatic renewal schemes are hidden in all kinds of "free" offers. Is this corporation really so hard up that they want to abuse current loyal customers to squeeze more dollars out of them?

very bad services no response on call or email .

Symantec - not long ago they fraudulenty minded over 30 thousands HTTPS certificates for websites without validating to whom they really belong. They don't have security of their customers in mind, they don't care. Avoid using services of this company.

A Symantec software caused severe problems and interfered with my internet connection which did not work anymore. When I asked the hotline for help, they first gave me a number that did not work.
When I called the hotline again the next day, I had a different person on the line. He told me that I should figure it out on my own and hung up mid sentence as I responded. Never experienced anything like this.
I want to point out that I am a very calm person and did not ask or say anything unreasonable. There was no reason for him to hang up.

very bad customer service, no one give a $hit anymore, they got sold to broadcom.

hold music wants you to just end the call. if you can survive listening to it for a hour then feel free to love this company......................

Their enterprise support is virtually impossible to get through in live chat and I gave up after waiting for more than 90 minutes.....

We use Symantec Endpoint Protection in an enterprise environment with more than 10,000 clients. It is being utilized over our entire association.

Months have passed and still no logo..They wont return emails and they wont refund money as promised during sales of product to me if not 100% satisfied. Most of their logos are copies from other sites aswell.

Symantec premier products had degraded over the years. Not only some of the functionality hardly works and they are difficult to configure. For those reasons, I decided to replace them and currently reviewing competing products. However before I can do anything, sysmantec charged my credit card without my authorization to renew my product for 2019. So I called their billing department to argue their actions and they provided many excuses not to refund my $109.99 charge they made to my credit card. Be very aware about this despicable practices by symantec where when they can hardly sell their products, they start to do such disgusting practices to make their money by forcing their products to us.

If you need a SSL urgently, it is not the company you should apply for. The approval process is very long, more than 3 business days. You can find cheaper and more fast services from other providers.

Trying to get an invoice for a subscription is so difficult. Really need to sort it out. They didn't ever email it to me and couldn't get it online. Had to wait 15 minutes to speak to someone who put me on hold for ages all for a simply invoice. He then said it is going to take up to two hours to email it to me.

UPDATE on Aug 17, 2018:
A few days after letting Norton know about the following review, Ms. Sarah O'Flaherty reached out to me and resolved this matter to my satisfaction so I am upgrading this review to five-star and also changing the review title. Sarah is an asset to Norton and Symantec and as long as people like her are there, customer service isn't yet dead - way to go Sarah and Norton.

Original review on August 13, 2018:
Unacceptable and bad customer service and experience. I saw an upgrade offer and tried to get it online but couldn't so emailed Norton Customer Service and after they first denying it saying its not available for my billing address, finally agreed to give me that rate. I confirmed correct billing address and credit card details for them and that was a few weeks ago. Since then, no news, only radio silence.

After waiting couple weeks, I then sent an email regarding this to their CEO Greg Clark and now it's a week and no news from him, not even a courtesy reply saying they have received my email. Compared to them, all other companies I have dealt with at least have the sense, the courtesy, to acknowledge that they have received my email.

I give them ZERO stars.

Tried to buy this product following excellent recommendations. Was ready to pay when the website rejected my landline phone number - I am a cave person and do not use/need a mobile phone except for websites!
Used online chat and after the same questions repeatedly I was transferred to someone else who promptly closed the call - Jordan F: Hello, ... The agent has ended the call. What impressive customer service.
I tried phoning - hard to find a number and when you think you have fought your way through to a call back it is online chat! Yet another call handler who cannot read and treats you like a insignificant idiot.
I am a potential new customer who was treated appallingly. I can't imagine the brush offs if you are a customer in need of support.
I couldn't buy this product for which I suppose I am very grateful - thank you for your poor customer service you have sent me to other providers.

Shocking. I may be partly culpable for this for not noticing sooner but not half as guilty as Symantec. I suddenly realised that I was paying for my renewal twice a year - blame it on being time-poor and over-worked like many of us. I have one Mac at home and had bought Norton in store at the same time - 4 years ago and it was on automatic renewal. Apparently, or so Symantec claim, half way through the renewal year I totally forgot I have Norton already and went online and bought it again hence I had two subscriptions that I was paying for. What complete and absolute b*****s. Of course that DID NOT happen but how can I prove this! I did a web chat with someone at Symantec who eventually said they'd extend the current membership for an additional 6 months to compensate me. How woefully bad is that.
To make matters worse, when I was telling the sorry tale to a neighbour they told me that they'd had the renewal on their previous PC taken from their bank for 4 years after they had replaced their PC with a MAC and Symantec must have seen that this product was NEVER being used but continued to take the payments for it.
This is not good enough.