Symonds & Sampson Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional throughout the entire property selling process. Consumers note that communication is truly first-class, with team members keeping them constantly updated and responding promptly to all queries. Many people emphasize the expert advice and guidance provided, making stressful transitions feel smooth and manageable. Some reviewers were not happy with the customer service, mentioning specific instances of unhelpful staff and poor communication. A few other people also felt that the letting department lacked proper support, experiencing delays and difficult attitudes when issues arose.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professional, friendly, and helpful... See more

Service

Clients share positive opinions on service, noting that the team is professional, friendly, and efficient... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and friendly support... See more

Response time

Users describe positive interactions with response_time, highlighting consistently prompt and efficient... See more

User experience

Customers had reassuringly positive experiences with user experience, finding the process straightforward,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Symonds & Sampson, of Poundbury, were superb when it came to selling our property. Thoroughly professional and highly efficient. SSTC in less than 24 hours from Jon coming out to value the bungalow. W... See more

Company replied

Rated 5 out of 5 stars

Although Symonds and Sampson were the agents for the vendor we found them to be super helpful to us too. Our own sale was long and arduous but they kept faith with us, bringing the process to a satis... See more

Company replied

Rated 5 out of 5 stars

I can’t praise the team at Symonds and Sampson, Bridport highly enough for their professional service, excellent advice and helpful approach. Steve Allen led the sale of my parent’s house swiftly and... See more

Company replied

Rated 5 out of 5 stars

We sold our house through S&S Dorchester branch. Stuart Philipps couldn't have been more helpful and attentive throughout the whole process, in fact if it had not been for his professionalism and tena... See more

Company replied


Company details

  1. Money & Insurance

Information provided by various external sources

Symonds & Sampson are well established estate agents, auctioneers and property professionals in Hampshire, Wiltshire, South Somerset, Dorset and East Devon.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(410)

114 reviews in the last 12 months

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Rated 5 out of 5 stars

The quality of the communications…

The quality of the communications between the Poundbury office and us. They kept us updated and answered any questions quickly. We were also able to revisit the property we were buying for measuring etc more than once. All round a friendly and professional experience.

24 April 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Judith, thank you for sharing your experience with us, we deeply appreciate you taking the time to give us positive feedback. Wishing you all the best in your new home, Peter and all the Poundbury team

Rated 5 out of 5 stars

Symonds & Sampson Expertise

Symonds & Sampson were extremely helpful the whole way through my property purchase process. The staff members were extremely efficient and so helpful at all times. Can't thank you enough. R.Gower.

1 April 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Richard, thank you so much for your kind review, we’re glad you were successful at auction and would love to see what you do with the house! Best wishes from Mark and all the team

Rated 5 out of 5 stars

Very professional service

Symonds and Sampson (Sturminster Newton office) dealt with the sale of my mum's house which completed at end of March 2025. Mum is in her 90's and staff accompanying the many viewings were lovely with her. We were always given feedback from prospective buyers and kept up to date. Very professional service from all staff but Shula in particular deserves a mention. We sold through the auction process which was completely unfamiliar to us but Shula walked us through each step and made it all very straightforward. She was always responsive to emails and phonecalls and was a pleasure to deal with. Would definitely recommend Symonds and Sampson.

27 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Jane, thank you very much for your kind review! I'm pleased your mum has settled well in her new apartment. Best wishes from Shula and all the team

Rated 5 out of 5 stars

Great service from James at Beaminster

Great service from James at the Beaminster office with our purchase in Beaminster. Buying as an attorney for a family member meant lots of viewings and visits. Nothing was too much trouble and the transaction went smoothly. Highly recommend James and team, and would not hesitate to use them again.

27 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Nicola, thank you for your kind review. We're pleased we were able to help in facilitating a smooth purchase. Best wishes from James and all the Beaminster team

Rated 5 out of 5 stars

Fantastic Service

I sold my parents property through Symonds & Sampson. James and the team were very professional and proactive with exemplary communication throughout the transaction. Thank you for your support and the lovely welcome when I walked through your office door. I would not hesitate to recommend and use you again.

26 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Diana, thank you so much for your kind words. It has been a pleasure working with you. Our thoughts and best wishes are with you and the family. From James and all the Sherborne team

Rated 5 out of 5 stars

A big thank you to the Axminster Team

A big thank you to Amanda, Bridget and all the team at Symonds and Sampson, Axminster branch for all their help in the sale of my late parents’ property in Axminster.
Their warmth, kindness and good humour were always apparent alongside their utmost professionalism throughout the whole process making it a seamless experience.
I would therefore not hesitate to recommend their services.

Phil Pearce.

27 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Phil, thank you for your lovely review. We're glad we were able to help you and we wish you all the best for the future. From all the Axminster team

Rated 5 out of 5 stars

Daniel Magee at the Bridport office of…

Daniel Magee at the Bridport office of Symonds and Sampson has dealt with the sale of my father’s cottage.
From start to finish we have had excellent attention.. regular updates of progress with prospective buyers and their comments.. Nothing was too much trouble.
Easy to contact and always returned phone calls. Very professional service all round. Most important a sense of humour!

26 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Linda, Thank you so much for your kind words. It has been an absolute pleasure to act on your behalf throughout the sale. Best wishes from Dan and all the Bridport team

Rated 5 out of 5 stars

Bought the house over the phone from France

One of the easiest but strangest transactions for Matt from the Beaminster office. We were away in France for a month when the house we'd been watching came back on the market. One phone call and a FaceTime viewing later and our offer was accepted. Matt was excellent throughout. Kept the process bubbling along and was communicative throughout. If only he was the agent trying to sell my current home but its at least 150 miles out of his area.

19 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Dave, thank you for your kind review. Yours will definitely go down as one of our more memorable sales! We wish you the best of luck in your new home. From Matt and all the Beaminster team

Rated 5 out of 5 stars

Absolutely superb service from the team…

Absolutely superb service from the team at Sturminster Newton from start to finish. They helped us manage the sale of our late mother’s home with so much helpful advice and compassion. They were very conscientious and communication was excellent. Everyone worked incredibly hard to help us secure a quick sale. Sincere thanks to Giles, Anabel and the entire team. We are so appreciative of your efforts.

25 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Kelly, Thank you for your kind words. It was a delight to act on your behalf. The way you prepared the house for sale so beautifully, along with your excellent communication, went a long way in ensuring the sale went smoothly. Best wishes, Anabel, Giles and all the Sturminster team.

Rated 5 out of 5 stars

We brought our first house with the…

We brought our first house with the support of Matt from the Beaminster office. He was great and supportive. He was always contactable and helped us when we needed advice. He also kept us well informed. Thank you Matt.

24 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Lisa, thank you for your kind review. We all wish you the best of luck in your new home! From Matt and all the Beaminster team

Rated 5 out of 5 stars

Great professional service

Great professional service. All staff extremely positive and helpful. Daniel Magee and Isobella Rumsby dealt with my case efficiently and were proactive chasing paperwork and ensuring good communication between solicitors and buyers. Everything happened in a timely manner. I would use this company again if selling/buying.

21 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Hilary, thank you for your kind words and for your help in getting this one over the line. It has been a pleasure to act on your behalf and we wish you all the best. Kind regards from Dan, Isobella and all the Bridport team

Rated 5 out of 5 stars

Blandford Estate Agents

My wife and I would like to express our gratitude for the service and support we have received from the team at this Blandford Estate Agents, particularly David, Ryan and Nathan.
When problems arose in our chain, the team stepped up and got things back on track again and now we have exchanged contracts and are approaching completion. Thank you for your help in resolving the issues.

12 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Martin, Thank you for your kind words. I'm glad we managed to get a positive result for you in the end. I wish you the best of luck in the future!
Kind Regards, Ryan, Nathan, David, and all the Blandford team.

Rated 5 out of 5 stars

If you need a good estate agent, look no further. Ask for Daniel

We have been looked after by Daniel Magee. I cannot praise him highly enough for his patience and support. He has been outstanding in his professionalism, communication and support. If you are looking for a good estate agent, look no further!

14 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Katrina, thank you for your kind words, and for instructing us to sell you charming home. It has been a pleasure to act on your behalf and we wish you all the best in the future. Kind regards from Dan and all the Bridport team

Rated 5 out of 5 stars

Daniel and Isobella Symonds & Sampson…

Daniel and Isobella Symonds & Sampson Bridport, have been been amazing during our purchase of a Beautiful property in Chideock. They kept us updated constantly and put our minds at ease when we had any concerns. They are very professional & would recomend them 100%.

13 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear David, Thank you for your kind words. It has been a pleasure to deal with both yourselves and the vendors. We are delighted to welcome you to sunny Dorset at last, and look forward to seeing you in the town. Best wishes from Dan, Isobella and all at the Bridport office

Rated 5 out of 5 stars

Thank you, Isabella.

Thank you, Isabella, in providing such an excellent service when I wished to sell my house. All went according to plan and I was delighted with your help and advice.

13 March 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Wendy, thank you for your kind words. It was a pleasure to act on your behalf, and we hope your move went well! Best wishes from Isobella and all at the Bridport office.

Rated 5 out of 5 stars

Thank you Matt!

Thank you for your help finding our new home in Beaminster! Matt has been professional and polite throughout. Thank you, Sophie and Aaron

28 February 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Sophie, Thank you so much for your kind review. Welcome to Beaminster! We wish you and Aaron the very best as you settle into your new home and look forward to seeing you around the town. Best wishes from all the Beaminster team

Rated 5 out of 5 stars

A very special thank you to Matthew and…

A very special thank you to Matthew and James at Symonds and Sampson Beaminster office.
The service was first class very deserving of any 5 Gold Stars rating, Matthew went well above and beyond the highest standards of service, he provided us with administrative support from the Beaminster office and our conveyancer in Tamworth Staffordshire on a very busy day…even ensuring we went away with the original signed documents that proved a key requirement some days later..we really cannot sum up the experience of service from Symonds and Sampson Beaminster, only to say we are extremely grateful and would recommend them to anyone…many many thanks.
Michael and Tracey Brennan

13 February 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Micky, thank you so much for your kind review! Welcome to Beaminster! We hope you are settling in and look forward to seeing you around the town - do call in! Best wishes from the Beaminster team

Rated 5 out of 5 stars

Always a professional and honest…

Always a professional and honest opinion provided. Lovely supportive and friendly team to deal with. Thanks to them for working hard to secure a quick sale of our property!

25 February 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Sharon, thank you so much for your kind words; receiving such positive feedback means so much to us. It has been a pleasure to act on your behalf. We are delighted that we offered the service you hoped to find, and we trust that your faith in estate agents is restored after the previous disappointing experience! Now, to find you a new home! Best wishes from Jeremy and all the Yeovil team

Rated 5 out of 5 stars

Amazing estate agents

It’s stressful selling a home, even more so when it’s on behalf of your mother to fund her care. The team at Symonds and Sampson Beaminster couldn’t have been more helpful and the number of viewings the property received was exceptional. They were always at the end of the phone or email, keeping me fully updated- key as I am so far from Dorset. A massive thank you to Caroline, James and especially to Matt.

24 February 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Sarah, Thank you so much for your review. It was wonderful to finally complete on the sale of the bungalow and a pleasure working with you. We all wish you, your family and your Mum the very best.
Caroline , Matthew, James and Jane

Rated 5 out of 5 stars

Matt and Caroline - Beaminster Symonds and Sampson

Matt, Caroline and colleagues at Symonds were fantastic! Hugely knowledgeable and professional, they put lots of effort into making the process as stress-free possible. Always on hand to chat, they made me feel at ease with their sound advice and good humour!

3 February 2025
Unprompted review
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Reply from Symonds & Sampson

Dear Harriet, it has been our pleasure to act on your behalf from start to finish. Thank you for the initial instruction and for working with us to get the sale through. We all wish you the very best in your new life and hope it brings you every happiness. Best wishes from Caroline, Matt, James and Jane in the Beaminster office.

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