Andrew and Gregg both very professional a credit to the company , the staff at the dealership made us very welcome. Regards Gary Campbell
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us fe... See more
Company replied
Telephone call to make booking was very pleasant and efficient - was kept informed and reminded of booking - car collected at time stated - driver very pleasant -.was kept informed about service and... See more
Company replied
I have been coming here for a service for the last couple of years and I must say I have always been looked after by Sarah superbly . She always keeps me in the loop with updates and the service depar... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
2 Wingfoot Way,Fort Parkway, B24 9HF, Birmingham, United Kingdom
- 0121 439 0665
4.8
Excellent
244 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional service from a very…
Exceptional service from a very professional team. Wouldn’t go anywhere else
Thanks everyone
10 July 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Thank you for your kind review and we look forward to welcoming into the business in the future, Kind regards, The Team at Bentley Birmingham
Good service
9 July 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Patel, thank you for your kind review and we look forward to welcoming you back to the business in the future, Kind regards, The Team at Bentley Birmingham.
Andrew and Gregg both very professional…
Andrew and Gregg both very professional a credit to the company , the staff at the dealership made us very welcome. Regards Gary Campbell
3 July 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Campbell, thank you very much for your 5 star review. Andrew and Greg will be delighted to receive the positive feedback. Kind regards, The Team at Bentley Birmingham.
Very efficient,pleasant to deal with.
22 May 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Price, thank you very much for your 5 star review and we look forward to welcoming you back into our business, Kind regards, The Team at Bentley Birmingham.
Urus SE Purchase
This dealership have been super responsive of our initial enquiry and have helped guide us through the specification and ordering process. Nothing is too much trouble for them and they have made us feel special and valued, which is important when spending on a high end super car. We can highly recommend Justin Nason-Martel if you're looking for a new Lamborghini.
24 April 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Lafone, thank you very much for your 5 star review and we look forward to welcoming you back into the business, Kind regards The Team at Bentley Birmingham.
Always a pleasure all my family cars…
Always a pleasure all my family cars are serviced and looked after by the team
I have brought several cars in the last 12 months also great to deal with and very fair
9 April 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Hill, thank you very much for your 5 star review and we look forward to welcoming you back into our business soon, Kind regards The Team at Bentley Birmingham.
This is the second Bentley I have…
This is the second Bentley I have purchased from Bentley Birmingham in the last 11 months. This is all down to Chris Lewis who is the only reason this has happened.
4 April 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Lambert, thank you very much for your 5 star review and Chris is delighted to get the feedback. We hope you enjoy your car and look forward to seeing you back in the business soon, Kind regards The Team at Bentley Birmingham.
James Waterman was exceptional
James Waterman was exceptional. Knowledgeable and honest. The right person to sell the Bentley Brand. His experience showed through all the time.
3 March 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review, James is delighted to receive the feedback and look forward to seeing you back in the business, Kind regards , The Team at Bentley Birmingham.
Absolutely outstanding service from Cameron
Absolutely outstanding service from Lamborghini Birmingham as always. A huge thank you to Cameron for consistently going the extra mile and looking after my vehicles with genuine care and attention. Nothing is ever too much trouble, communication is always spot on, and the whole experience is completely stress-free. It’s rare to get this level of service so consistently – truly first class. Highly recommended.
20 January 2026
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Mr Kudhail, thank you for your 5 star review and I know Cameron is delighted he hit the spot with you. We look forward to welcoming you again in the future, Kind regards, The Team at Bentley Birmingham
Superb personal attention to every…
Superb personal attention to every detail.
29 December 2025
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Paul, Thank you ever so much for your kind words and 5 star rating. Kind Regards, Team Bentley Birmingham
Bentley Birmingham were great as usual…
Bentley Birmingham were great as usual - picked up my car when they promised, carried out the service and MOT and returned the car promptly, with a spotless interior to boot!
4 December 2025
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Mr Driscoll, thank you for your kind words. We’re delighted to hear you were pleased with our service and the care taken with your car’s interior. Kind Regards, Team Bentley Birmingham
First class experience
Excellent service from the team at Bentley Birmingham, with a special mention for Chris Lewis who tailored a very satisfactory transaction and provided exceptional customer service.
Very satisfied.
2 December 2025
Unprompted review
Reply from Sytner Group - Bentley Birmingham
Dear Nigel, thank you for your kind words. We’re delighted Chris provided exceptional service. Your satisfaction means a great deal to the team. Kind Regards, Team Bentley Birmingham
Excellent service
14 November 2025
Reply from Sytner Group - Bentley Birmingham
Mr Shipley, we thank you for your 5 star review and hope you enjoy your new car, Kind regards The Team at Bentley Birmingham
They do what they say they are going to…
They do what they say they are going to do ,when they say they will do it .First class company to deal with .
31 October 2025
Reply from Sytner Group - Bentley Birmingham
Mr Antcliff, thank you very much for your 5 star review and we look forward to welcoming you back to Bentley Birmingham, Kind regards, The Team.
An efficient service
An efficient process, from booking the car in for the service, communication & the service & return process. No complaints at all.
29 October 2025
Reply from Sytner Group - Bentley Birmingham
Mr Hughes, thank you very much for your 5 star review and we do hope you are still enjoying your beautiful Bentley , Kind regards, The Team at Bentley Birmingham.
Reply from Sytner Group - Bentley Birmingham
Jeffrey, thank you very much for your 5 star review and we look for ward to welcoming you back into the business in the future, Kind regards, The Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Thank you very much for your 5 star review, Kind regards , The Team at Bentley Birmingham
Reply from Sytner Group - Bentley Birmingham
Mr Richards, thank you very much for your 5 star review and Claire will be delighted with the feedback, Kind regards The Team at Bentley Birmingham.
Great service from start to finish
26 September 2025
Reply from Sytner Group - Bentley Birmingham
Mr Batchelor, thank you very much for your 5 star review and we look forward to welcoming you back into the business, Kind regards The Team at Bentley Birmingham
Rapid response from all concerned at…
Rapid response from all concerned at Bentley Birmingham from the first call to Andrew in sales who delivered my car who gave great detailed over the phone advise to try and help to Sarah and Claire in service who were both extremely helpful ( luckily I’m not based in Birmingham as I would try and tempt them into my team )
The only down fall in your whole operation is the subcontractors you use such as the AA and recovery companies who between them must have made at least 30 calls and 6 different arrangements but these pail in to insignificance compared to Enterprise Car Rentals who’s service as per usual ( I’ve had many Porsches ) was inept to say the least and left me with £100s in taxi fares before finally getting a car to me !!!!
11 September 2025
Reply from Sytner Group - Bentley Birmingham
Dear Mr Pratt, Thank you for your 5 star review and comments. Kind Regards Nick Hattersley Head of Business
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.