Sytner Group - Bentley Edinburgh Reviews 

Dreadful customer service. Lost a fortune on a Bentley Continental they sold me with various faults.
Never been back to me personally as some guy called Roddy promised.

Fantastic experience at Bentley Edinburgh. They went the extra mile with helping me every step of the way. Paul & Chris made everything extremely straightforward. Edinburgh is actually the smallest Bentley dealerships in the UK but my car purchase experience was one of the best.

Having bought several vehicles now from the branch in Edinburgh I can firmly say I am absolutely thrilled with every part of the level of service. Fabian, amanda and Emily all great to deal with if you have any servicing enquiries or need work done on any of your cars. Lewis sold me my lamborghini Urus S hes a great lad and superb customer services sorting me a few things to customise the vehicle all as part of the deal. Ewan was great he bought my lamborghini huracan off me and helped me deal with a few issues so another superb member of staff. Lately Craig and Paul in the Bentley side of the business just sold me my latest car and those 2 lads have absolutely lived up to the excellent standards this full branch has set. The Edinburgh branch is an absolute credit to the group there staff are all highly trained, highly knowledgeable and incredibly well versed in helping customers find solutions. I would have absolutely no hesitation not only in recommending this branch but also using the branch again for future purchases. I look forward to collecting my next vehicle from the Edinburgh branch who now has a customer for life

Having visited several dealers around the UK in the search for a Continental GT, the enthusiasm, communication, and information received by your sales person, Paul Paxton, prior to the sale was outstanding. It is fair to say that it was these aspects that prompted me to purchase from Bentley Edinburgh.
I can also report that once the car was received (delivered to me 200 miles away in an enclosed trailer), Paul was very happy to assist with further operational and technical questions about the car.
In my view, the service provided by Paul is exemplary. If you visit Bentley Edinburgh, be sure to ask for Paul Paxton.

Great sales experience. Fast and easy.

I am not an easy person and was completely dissatisfied with my new Bentley Continental Hybryd. It is the most poorly designed car since the Ford Edzel. Having to open the bonnet to charge the battery with crocodile clips is rediculous in this day and age. I complained, Paul did not blink an eye and achieved a feat I would have said was impossible, he managed to sell me a Bentaga Speed in place of the continental. Hats off to Paul

Lewis was great from start to finish, second car this month, will be back to buy from Lewis again

Paul Paxton recently sold me a Bentayga
His enthusiasm professional approach made the whole process easy particularly as I didn’t visit the showroom every detail was exactly as described
Delivery was excellent I would thoroughly recommend these guys and the car is Fantastic

I saw this car on the Bentley Edinburgh website on Friday 10/04/26. Received a video from Paul within 30 mins. Agreed the price and then took a trip to Edinburgh Sat morning. Taxi waiting for me at the station and went straight to the showroom. Saw the car in the flesh and loved it. Did some paperwork and then was chauffered back to the station. Car was delivered Tuesday Evening. An absolutely seamless and joyful experience. Thank You Paul and Thank you Bentley Edinburgh.

Great experience with Bentley Edinburgh. Very easy team to deal with Big thanks to Paul and Craig for making everything smooth and straightforward.

Deal was done quickly, exactly how I like it. No hassle, no delays.

Picked up my new GTC Gen 4 and the car is incredible absolutely love it.

Highly recommend.

Bought a Bentayga with the help of Paul Paxton. Fantastic service. Car was delivered to our door.

Great customer service from initial contact to handover

All motor car enthusiasts aspire to owning a Bentley one day. I am one of the lucky few who was able to realise my automotive dream and to become emersed in the Bentley experience.
My extraordinary experience started at the Sytner Group’s Bentley Dealership in Edinburgh where my search for the right car began with Paul Paxton their Sales Executive.
From the start Paul went beyond simply closing a deal. He found me a superlative used Continental GTC, he functioned as a trusted adviser and created a seamless, high-quality Bentley purchase experience for me. This left me feeling entirely satisfied with Sytner’s customer service approach and delighted with the support Paul gave me in achieving my automotive dream. I am now a fan of the Sytner Group and a potential repeat customer of Bentley Edinburgh. My thanks to you all.

I have to say from the minute I walked into the showroom at Bentley Edinburgh I could not have met more friendly and knowledgable staff. I was dealt with by Paul Paxton who took me from initial enquiry to eventual purchase and could not have been a better experience. Paul went out of his way to help me with everything to do with purchasing my first Bentley and I am 100% that I will be back in the future to buy again from Paul. He took the time to go over everything about Bentley and the specific car I was buying. I will look forward to dealing with Paul and Chris and the whole team at Bentley Edinburgh in the future. A great experience from start to finish

Paul and Craig offered first class service from the first point of contact through to delivery and afterwards, nothing is too much trouble, I would highly recommend using Bentley in Edinburgh
Thanks Guys your a credit to the brand!!!

Bentley garage. Professional and courteous. Provided good advice.

Excellent product knowledge, clear communication on finance options and efficient delivery of the vehicle

Disaster still waiting in new car 3 weeks

I've purchased several Bentleys from here and the service from the staff, both in sales and servicing, is exceptional.
Paul Paxton goes above and beyond to ensure that customers expectations are met fully.

The staff at Edinburgh are fantastic, nothing is too much trouble and the attention to customer satisfaction is amazing.