Sytner Group - Bentley Leicester Reviews 

252
TrustScore 4.5 out of 5

4.6

Watermead Business Park,Syston, LE7 1PF Leicester, GB


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Rated 1 out of 5 stars

My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... See more

Rated 5 out of 5 stars

I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more

Company replied

Rated 5 out of 5 stars

2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... See more

Company replied

Rated 5 out of 5 stars

Adam and Steve in service are absolutely fantastic, the whole team including the technicians are an absolute credit to the company. Would never go anywhere else, cannot rate them highly enough. If you... See more

Company replied


Company details

  1. Car dealer
  2. Used car dealer

Written by the company

In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.


Contact info

  • Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom

  • 0116 367 2232

4.6

Excellent

TrustScore 4.5 out of 5

252 reviews

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4.6

All reviews

(252)

12,293 reviews in the last 12 months

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Rated 5 out of 5 stars
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Wilson, Thank you for your 5 star review. I am delighted to hear that you received excellent service at Bentley Leicester. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

Very Helpful

Very Helpful, polite & pleasant

It was a pleasure doing business with you

18 October 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Ferguson, Thank you for your 5 star review. I am delighted to hear that you received 5 star service at Bentley Leicester. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

Great team,very efficient

Great team,very efficient, great service!

16 October 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Stefan, thank you for your 5 star review. I am delighted to hear that you have had an excellent experience with us. I look forward to welcoming you back to the dealership in the future. Kind Regards, Sean Cook - Managing Director.

Rated 1 out of 5 stars

My i7 has gone in for a recall and I…


My i7 has gone in for a recall and I have been given an M4 a 2 door car, as a courtesy car which is totally unsuitable. I have made complaints a few times but nothing is happening. I am having to take taxis everywhere. The part required for my i7 is in on back order. I WOULD NEVER EVER BUY A BMW EVER AGAIN

10 October 2024
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Maini, We are sorry to read about your experience, however it looks like this may not be for Bentley Leicester. Please do not hesitate to contact us should you require any assistance from the team at Bentley Leicester. Kind Regards Bentley Leicester

Rated 5 out of 5 stars

2nd car purchased from Tim Bentley

2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. other lamborghini dealers and leicester is on another level. Thanks again Tim pleasure doing business.

10 October 2024
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Smith, Thank you for your 5 star review. I am very pleased to hear that you received 5 star service at Bentley Leicester. I shall ensure Tim receives a copy of your feedback, as he will be delighted to read this. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

Sean cook made entire service process…

Sean cook made entire service process painless and smooth

30 September 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Alison, Thank you for your 5 star review and comments. I am pleased to hear that you enjoyed the process! Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

GREAT COMMUNICATION WITH CLIENT,ALWAYS…

GREAT COMMUNICATION WITH CLIENT,ALWAYS POLITE ALWAYS HELPFUL.

25 September 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Jolly, Thank you for your 5 star review and comments. I am pleased to hear that you continue to receive a professional service at Bentley Leicester. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

Great service as ever

Great service as ever. Very helpful and friendly team. Thanks again for a great job.

17 September 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Mather, Thank you for your 5 star review and comments. I am pleased to hear that you continue to receive a professional service at Bentley Leicester. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

Outstanding

Outstanding, competent and reliable

1 August 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. Eales, thank you for your 5 star review. I am delighted to hear that you had a fantastic experience with us. I look forward to welcoming you back to the dealership in the future. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Hill, Thank you for your 5 star review and comments. I am pleased to hear that you continue to receive a professional service at Bentley Leicester. Kind Regards, Sean Cook - Managing Director

Rated 4 out of 5 stars

Adam dealt with the service from A to Z…

Adam dealt with the service from A to Z in a very professional organised manner and is a credit to the dealership

1 July 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. Lallie, thank you for your review. I am delighted to hear that you received superb service from Adam. Please do let us know if there is anything that we could have done different to earn a 5* review. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Tim Reed is wonderful old school and…

Tim Reed is wonderful old school and extremely patient as I've battled cancer and the High Court but clear skies predict another NEW Bentley soon to be registered in my name.

15 June 2024
Unprompted review
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Frosdick, Thank you for your 5 star review and comments. I will ensure that Tim Reed receives a copy of your kind feedback. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

10/10 first class service

10/10 first class service by Sophie and Adam service department and head of business Sean Cook.

Best Dealership in the uk.

4 June 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review and comments. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Very good friendly service

Very good friendly service. Excellent handover of the vehicle. Glenn could not have been more helpful.

28 May 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Page, Thank you for your 5 star review and comments. Kind Regards Sean Cook Managing Director

Rated 5 out of 5 stars

Superior Bentley

As you would always expect from Bentley Leicester a highly professional service provided from start to finish

6 May 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Andy, Thank you for your 5 star review and comments - I will make sure to pass them on to the team. Kind regards, Sean Cook. Managing Director.

Rated 5 out of 5 stars

Great service.

Great service from booking to reception and the service operative. Communication was excellent and a very pleasurable experience. Special mention to Steve Topp.

7 May 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr Muskin, thank you for your 5 star review. I am delighted to hear that you had a fantastic experience with Bentley Leicester. I will ensure that Steve receives a copy of your kind feedback. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

All good from start to finish

All good from start to finish

25 April 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Thank you for your 5 star review. I am delighted to hear that you had a fantastic experience with us. I look forward to welcoming you back to the dealership in the future. Kind Regards, Sean Cook - Managing Director

Rated 5 out of 5 stars

very Nice people ,From the first at…

very Nice people ,From the first at Reception and the last Martin (taking payment)

21 March 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear N. Hunt, thank you for your 5 star review. I am delighted to hear that you had a fantastic experience with us. I look forward to welcoming you back to the dealership in the future. Kind Regards, Sean Cook - Managing Director.

Rated 5 out of 5 stars

Great service from beginning to the…

Great service from beginning to the end!!

12 March 2024
Sytner Group - Bentley Leicester logo

Reply from Sytner Group - Bentley Leicester

Dear Mr. Wilson, thank you for your 5 star review and comments. I am delighted to hear that you have received exceptional service from the team. Kind Regards, Sean Cook - Managing Director.

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