My car has done less that 2,000 miles and has been in and out of the Leicester site for months for a multitude of problems. The car has been back with me for 3 days (after another lengthy spell f... See more
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I dealt with Alex and it was a real pleasure. Whilst discussing my Porsche repair he showed me around the new Lamborghini and Bentley cars in the showroom with real enthusiasm and interest. He pers... See more
Company replied
2nd car purchased from Tim Bentley. Absolutely 5 star service from start to finish. Nothing was to much trouble. Best dealer I've dealt with. I've purchased many cars over the years from Ferrari.. oth... See more
Company replied
Adam and Steve in service are absolutely fantastic, the whole team including the technicians are an absolute credit to the company. Would never go anywhere else, cannot rate them highly enough. If you... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Watermead Business Park,Syston, LE7 1PF, Leicester, United Kingdom
- 0116 367 2232
4.6
Excellent
252 reviews
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Always efficient and everyone most…
Always efficient and everyone most obliging. Couldn’t ask for more.
11 March 2020
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Ms Strange, I'm thrilled to read such lovely comments about your recent experience at Bentley Leicester. I will ensure my team also receive a copy of your review. Kind Regards, Sean Cook Head of Business
Everything very well done
Everything very well done. We had a row about payment. I was away for a few days on holiday. They refused to release the car until the invoice was settled which I couldn't do from abroad. Thus we would have been without the car on our return. Fortunately they capitulated and all was well. You must not treat people with a few million quid the same as your bad payers. marketing suicide, you came close to permanently losing our business.
2 March 2020
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Valued Customer, Thank you for your 5 star review and comments- your feedback is very much appreciated. Kind Regards, Sean Cook Head of Business
Great service from initial enquiry to…
Great service from initial enquiry to receiving the new GTC!
Well done Bentley Leicester !
Absolutely delighted!
9 January 2020
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Jackson, Thank you for your lovely 5 star review! I hope you are enjoying your beautiful new GTC! I will ensure your comments are forwarded to my team, who I know will be delighted to read this. Kind Regards, Sean Cook Head of Business
Good service
Good annual service by Tim Potter. Electronic parking brake now releasing when you first pull away, washer jets covering the swept area properly.
Thanks too to Tim the driver for collection and return.
23 December 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Young, Thank you for the 5 star review and lovely comment about both Tim Potter and Tim Flood. I will ensure both receive a copy of your review as they will be thrilled to read this. Merry Christmas from the Team at Bentley Leicester. Kind Regards, Sean Cook Head o Business
kept informed on progress of the build…
kept informed on progress of the build of my new car with delivery on the day planned, this was all done in a helpful friendly manner
19 December 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Maxwell, Thank you for the 5 star rating and great review! I will ensure my team receive a copy of your kind comments. Kind Regards Sean Cook Head of Business
Reply from Sytner Group - Bentley Leicester
Dear Mr Wright, Thank you for the 5 star review! I'm delighted to read your comments and will ensure my team receive a copy. Kind Regards, Sean Cook Head of Business
Hi Roy were very experienced and…
Hi Roy were very experienced and honourable and to do deal attitude i will suggest others to your dealership.
1 November 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Patel, Thank you very much for the kind comments about Roy. I am delighted to hear that you would recommend us to others! Please do not hesitate to contact us at any point if we could be of any further assistance. Kind Regards Sean Cook Head of Business
Reply from Sytner Group - Bentley Leicester
Dear Mr Hill, Thank you for the 5 star review. I am delighted to read that you were so pleased with the service provided. We look forward to welcoming you back again soon. Kind Regards Sean Cook Head of Business
The whole experience was seamless and…
The whole experience was seamless and Tim Reed and Rob in particular where brilliant
30 September 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Swan, Thank you for your kind comments about your recent experience, in particular about Tim and Rob. I will ensure they receive a copy of your feedback, as I am sure they will be delighted to read this. Kind Regards, Sean Cook Head of Business
The best service from a garage I have…
The best service from a garage I have ever had.
16 September 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Potter, Many thanks for your kind comments regarding the team here at Bentley Leicester. I will make sure everyone is aware that their efforts are recognised. Kind regards, Sean Head of Business
Excellent service nothing to improve
6 September 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr McCarron, Thank you or taking the time to leave such great comments regarding your recent experience, we really appreciate it. We look forward to seeing you again soon. Kind Regards, Sean Cook Head of Business
Superb service all round excellent
6 September 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Hi Mrs Ockenden, Thank you for the 5 star rating and comments about your recent experience. We really appreciate your positive feedback. Kind Regards Sean Cook Head of Business
Great communication
Great communication, very helpful staff, no issues.
27 August 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Morrall, Thank you for taking the time to leave a 5 star review and such great comments about your recent experience. I'm thrilled to hear that my team were able to assist and made your experience so positive. Kind Regards, Sean Cook Head of Business
Great response to an issue following a…
Great response to an issue following a service .... probably unconnected, but, speedy response and repair under warranty!
Martyn Ray, as ever, was excellent!!
22 August 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Moody, Thank you for the great feedback. I am really pleased we were able to resolve the issue quickly and efficiently, and I know Martyn will be delighted with the comments . Kind Regards, Sean Cook Head of Business
Customer service is absolutely top…
Customer service is absolutely top notch. The pick up and delivery service driver was on time, courteous and informative. The service manager James always keeps the customers best interests at the forefront of his actions. We always get value for money when dealing with them
21 August 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mrs Fellows, I'd like to thank you for taking the team to leave such lovely comments about your recent experience. I know James and the rest of my team will be delighted to read this. We hope to see you again soon. Kind Regards, Sean Cook Head of Business
Ive always been looked after via the…
Ive always been looked after via the Sytner group. Thats not just on price but on the customer service through out my vehicles life.
19 August 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Hayre, Thank you for the 5 star review and comments about your experience with Bentley Leicester. I'd like to take this opportunity to thank you for your continued loyalty and hope to see you again soon. Kind Regards, Sean Cook Head of Business
Rolls Royce
Excellent looked after by Tim and Rob on the day
Communication from day one was spot on spoke with Ivan to start with who started the ball rolling
All three were a pleasure to do business with.
15 August 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr Walton, Thank you very much for taking the time to leave a great review of your recent experience! I know that Tim, Rob and Ivan will be delighted to read your kind words. We hope to see you again soon. Kind Regards, Sean Cook Head of Business
BOOKING FINE AND SERVICE GOOD
BOOKING FINE AND SERVICE GOOD
HOWEVER THE CLEANING OF THE OUTSIDE WAS NOT GOOD...YES WASHED BUT NOT DRIED PROPERLY AND THIS LEFT WATER MARKS...POOR
INSIDE THE CAR THERE WERE MARKS ON THE VISOR AND ROOF BY THE DOOR CAUSED BY SUNTAN CREAM.....EASY TO REMOVE BUT NOTHING DONE...POOR
ASKED FOR D/SIDE CARPET TO HAVE NEW ATTACHMENT PADS THEY HAD COME AWAY WITHIN MINUTES OF ME DRIVING
14 August 2019
Unprompted review
Reply from Sytner Group - Bentley Leicester
Dear Mr De Pellette, I'm really sorry to read about your recent experience and will ensure a member of my team is in touch immediately to assist with resolving the matter. Please do not hesitate to contact me if I could be of any further assistance. Kind Regards, Sean Cook Head of Business
Reply from Sytner Group - Bentley Leicester
Dear Customer, Thank you for the 5 star rating! I delighted to read that you thought so highly of our service. Kind Regards, Sean Cook Head of Business
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