Recently had the 1st year maintenance. Nothing was too much trouble & the service was exceptional. Anthony the aftersales manager came & introduced himself & made the visit memorable. When finished... See more
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The team are faultless from the lady on reception who is so friendly and welcoming to Hayley in Servicing who was looking after me on this occasion. Hayley kept me fully informed, kept her promises,... See more
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This is a review for Graypaul Maserati Birmingham. My Grecale Folgore was booked for it's first service and I'd arranged a courtesy car from Graypaul for the day. However, the courtesy car wasn't re... See more
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Beware, this dealership displays a strong bias based on how one dresses and one's racial background. Ted and George at Gray Paul Ferrari emphasized the amount of time they spent showing us a car. They... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
120 Highlands Road,Shirley, B90 4NU, Solihull, United Kingdom
- 0121 439 0399
4.9
Excellent
309 reviews
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Excellent, but some room to improve,
All Excellent. A couple of notes - need better availability of courtesy cars. Didn't fix the rattle, even though it was reported as fixed.
2 July 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Andrew, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating. Can I have your contact details so i can ensure our Service department contact you regarding the rattle? Kind Regards Stuart Hood
every done was very good
14 June 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Evening Mr Hingley, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Good friendly staff and service.
25 May 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Ask for Lisa …
We recently brought a car from styner BMW Solihull and had a great experience. Was met and made to feel welcome straight away by Lisa who was a lovely women, very friendly and a pleasure to deal with. Everything was explained clearly and delt with on time. To be honest some of the other car dealers we have delt with always seemed to try and force you into things and sell you things you do not need and come across very false and just want your money but Lisa was very genuine and just made everything easy. We couldn’t have been more happy with the service and she even phoned up after the sale to make sure we were happy with everything which was a first as with most dealers once you have brought the car you don’t hear off them again so that shows just how genuine she was. So if you are looking to buy a car from here ask for Lisa as she made the experience of buying our car so much easier. Thanks Lisa from Kerry and Damion.
4 May 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Damo, I’m delighted to read your kind words about our BMW business. Unfortunately, you have left the review on our Ferrari website. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
great service
21 April 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Really good service and professionalism.
19 April 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Jussab, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mark, I’m delighted to read your kind words about Frankie. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
After purchasing a used F12
After purchasing a used F12 , I had a few small repair issues,After a little careful phone calls back and forward, Ferrari Birmingham sorted these out.
And then a larger problem with a door issue came up after the warranty had expired and after quite a lot of negotiations between Ferrari Spa and the Management at Sytner they did a wonderful repair to My car and filled the fuel tank and delivered the car fully valeted back to me in Surrey.Superb customer service, i would use them again and again. Jeff Murphy
5 April 2022
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr Murphy, I’m delighted to read your kind words about the team at Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
A completely hassle free experience…
A completely hassle free experience from booking through to collection. Everything very clearly explained, no nasty surprises and met with nothing but pleasantness and enthusiasm by the Graypaul team.
23 March 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Afternoon Mr & Mrs Holmes, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Friendly and efficient service from…
Friendly and efficient service from everyone i dealt with at Graypaul Maserati
21 March 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Nicholas, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
As I expected Thanks
18 March 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning David, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Excellent service from start to finish…
Excellent service from start to finish great with information about the Ferrari brand
18 March 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Groocock, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
A very professional and detailed health…
A very professional and detailed health review of my E430 Ferrari!
17 March 2022
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Berry, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Like to say a very big THANKYOU to…
Like to say a very big THANKYOU to Syed at the Shirley Branch he’s sales and service are second to non very polite and helpful throughout our purchase process , and the Shirley branch is excellent also even down to the small details,being offered a coffee on arrival and the fact that the receptionist wore disposable gloves to make it , which in the current times is very good hygiene, Thanks to everyone , Mr & Mrs P . Gupwell
11 November 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr & Mrs Gupwell, I’m delighted to read your kind words. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director
Birthday surprise!
Hi,
I just wanted to thank you for letting me and my son come and spend some time at your Ferrari dealership for his 13th birthday treat. He was absolutely blown away about everything. You really made his dreams come true. The care and detail that went into our day - outstanding! From the time I contacted you to arrange this till today. You really made us smile a lot. Thank you for his amazing gift he will always treasure. We loved every second. Thank you so much.
Liam and Shelley Rose 😊
16 October 2021
Unprompted review
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Shelly, I’m delighted to read your kind words about Graypaul Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Taylor, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my stuarthood@sytner.co.uk – so that I can investigate this for you? Kind Regards Stuart Hood, Managing Director
Not recommended at all
I wish I could give them 0
They took my car for full service and they charge me £1500 , they brought the car back with no fuel I mean fuel was zero zero zero ,
They could pot some fuel and charge me .
And add blue light was on.
Add blue is only £10 they could fill it up and charge
4 September 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Fathi, I am genuinely sorry to hear that you feel this way. We value all feedback to ensure that we continually improve our customer experience. Would it be possible for you to please send any further details to my e-mail - stuarthood@sytner.co.uk, so that I can investigate this for you? Kind Regards, Stuart Hood - Head of Business.
Fantastic experience with a great…
Fantastic experience with a great welcome and a brilliant service
28 August 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mr Robinson, I’m delighted to read your kind words about Graypaul Ferrari Birmingham. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards, Stuart Hood - Managing Director
Poor
I spent over £3000 having my car Mot and service and not even a phone call/email to say my car had passed MOT or that it was ready.
Have also had a fault on my radio for several years.
Carpet not properly fitted back.
12 August 2021
Good customer service, Richard Thompson and Neil Walker were really responsive and helped me choose the correct car
Well received by Richard and Neil
Good customer service
7 August 2021
Reply from Sytner Group - Graypaul Ferrari Birmingham
Good Morning Mrs Vinjamuri, I’m delighted to read your kind words about Richard and Neil. Thank you for your feedback and great star rating, if there is anything further that I can assist with, please do not hesitate to contact me. Kind Regards Stuart Hood
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