A massive thank you to Paul at Llandudno Junction Audi for outstanding customer service. Whilst travelling home from Anglesey in my Audi Q4, I was struggling to find a charger in the local area th... See more
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I arrived on time they completed the air bag recall on time allowing me to carry on with the rest of my day, a far call from some dealerships who give an appointment time for a recall and when they ar... See more
Company replied
It's always a seamless experience at North Wales Audi. As I have to travel some distance to get there, I usually wait while the work is carried out. The team keeps me updated on the progress throughou... See more
Company replied
As a new customer my first visit to the dealership was not the best start, waited in reception for over 5 minutes, no staff? Some were sitting at desks but still no attempt to assist, finally so... See more
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Conway Rd, LL31 9AY, Llandudno Junction, United Kingdom
- 01492 585777
4.3
Excellent
241 reviews
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Frank cunliffe
i am always looked after by frank cunliffe who is thorough, professional and welcoming. Nothing is ever any trouble. He sorted for me to have a lift to work whilst my car was in service and he is very efficient. I hardly ever have to wait and he is very courteous.
25 September 2024
Reply from Sytner Group - North Wales Audi
Thank you for taking the time to leave such a positive review, Ms Ashton. We are delighted to hear that Frank Cunliffe has consistently provided you with excellent service at North Wales Audi. It is our goal to ensure that our customers feel welcomed and well taken care of, and we are glad that Frank has gone above and beyond to make your experience with us a pleasant one. We appreciate your loyalty and look forward to continuing to serve you in the future.
Still not all good
Service was fine, you have not rectified the squeaking steering wheel.
It's now a week on from your response telling me somebody would be in touch to sort out the squeaky steering wheel, nobody has called yet.
11 September 2024
Reply from Sytner Group - North Wales Audi
Thank you for taking the time to leave a review Jeremy. We are glad to hear that you were satisfied with our service. However, we apologize for not being able to rectify the squeaking steering wheel. I will get a member of our team to re book you in and we will do our best to resolve the issue for you. We value your feedback and strive to provide the best experience for our customers. Thank you for choosing North Wales Audi.
Mark and georgie were amazing excellent…
Mark and georgie were amazing excellent service no pressure sale will definitely be going back for are next car
24 August 2024
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Kevin! We are thrilled to hear that Mark and Georgie provided you with excellent service and a no-pressure sales experience. We look forward to welcoming you back for your next car purchase at North Wales Audi.
Excellent service
Excellent service, all vehicle details very well explained and expertly guided through our transaction
21 August 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Michael. We are delighted to hear that you had an excellent experience at North Wales Audi. Our team takes great pride in providing top-notch service and ensuring that all vehicle details are thoroughly explained to our customers. We are glad to have expertly guided you through your transaction and we hope to continue exceeding your expectations in the future. Thank you for choosing North Wales Audi.
Excellent service and customer care.
22 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Carol. We are delighted to hear that you had an excellent experience with our team at North Wales Audi. Providing exceptional service and customer care is our top priority, and we are glad to know that we have met your expectations. We appreciate your support and look forward to serving you again in the future. Thank you for choosing North Wales Audi.
Thank you to North Wales Audi
Thank you to North Wales Audi, I bought a Audi A3 sport back recently from this branch and I must say mark and Kane both gave me a great experience couldn’t ask for any more extremely helpful and what ever I asked for they responded promptly. I had the car delivered to my home in London and at a really good price of £350. The car is in great condition and is exactly what I wanted at a reasonable price. Couldn’t ask for better experience will always recommend them to anyone I speak to. 5 starts all round thanks again 👍🏻
8 August 2024
Unprompted review
Reply from Sytner Group - North Wales Audi
Thank you for your glowing review Mr J Shepherd! We are delighted to hear that you had a great experience at North Wales Audi and that Mark and Kane provided excellent service. We are also pleased that you are happy with your Audi A3 Sportback and that our delivery service was convenient for you. Thank you for recommending us to others and for giving us a 5-star rating. We hope to see you again in the future. Best regards, the North Wales Audi team. Kind Regards Tony Gibbons - General Sales Manager
Helpful staff and excellent product…
Helpful staff and excellent product knowledge.Really happy with the new car
7 August 2024
Reply from Sytner Group - North Wales Audi
Thank you for taking the time to leave us a 5-star review AndyB! We are delighted to hear that our staff were helpful and had excellent product knowledge. We strive to provide our customers with the best experience possible, and we are thrilled that you are happy with your new car. Thank you for choosing North Wales Audi, and we hope to see you again in the future. Happy driving!
Excellent customer service coupled with…
Excellent customer service coupled with first class professionalism and courtesy, we could not recommend them highly enough
30 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your glowing review, Martin! We are delighted to hear that you had a positive experience at North Wales Audi. Our team takes great pride in providing excellent customer service and maintaining a high level of professionalism and courtesy. It means a lot to us that you would recommend us so highly. We look forward to continuing to exceed your expectations in the future. Thank you for choosing North Wales Audi.
Very helpful from Mark Marriot
Very helpful from Mark Marriot. Anything i wanted to know i just needed to pick up the phone. Definitely recommend Audi Llandudno junction. The car was in excellent condition as described by Mark!
18 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your positive review, Mr Holroyd. We are delighted to hear that Mark Marriot provided you with excellent service and was able to answer all of your questions. We take pride in ensuring that our customers are satisfied with their experience at North Wales Audi. We are also pleased to hear that the car met your expectations and was in excellent condition. Thank you for recommending us and we hope to see you again in the future.
Top class service from a friendly expert
Top class service from a friendly expert and as always Mark our salesman was very pleasant and a very helpful gentleman he even adjusted my seat as I am disabled and I have problems moving etc. Mark is a credit to Audi Llandudno he goes that extra mile to help you when others would not. 10 star service thanks to Mark
8 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Ifor. We are delighted to hear that you had a top class experience at North Wales Audi. Our team takes great pride in providing friendly and expert service to all of our customers. We are especially pleased to hear that Mark went above and beyond to assist you, even adjusting your seat to accommodate your needs. We will be sure to pass along your compliments to him. Thank you for choosing Audi Llandudno and we hope to see you again soon. Kind Regards Tony Gibbons General Sales Manager
Excellent service from the first…
Excellent service from the first meeting until I drove my new car away.Very helpful and all information given and took time to make me happy coming to the decision on purchasing my new Audi A3.
5 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Mrs Williams. We are delighted to hear that you had an excellent experience with us at North Wales Audi. Our team takes great pride in providing helpful and informative service to our customers, and we are glad that we were able to assist you in finding your perfect Audi A3. We hope you enjoy your new car and look forward to seeing you again in the future. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
Recall
My first visit to North Wales Audi well North Wales vw
was not what I expected. Firstly not having a courtesy car especially for someone that lives where there isn’t public transport.
I’ve had to take my e60 BMW in for a recall and received a courtesy car I try and ensure that we book them in advance and select the days where there is one available granted you try and keep them for paying customers but knowing this fact now I will not be taking my car anywhere near North Wales, Audi and being a paying customer. Being a premium brand you would expect premium service and I’m sorry I did not receive such service my car wasn’t washed after the recall service even a hose down would be f been something but no at bmw they washed the car and gave a air freshener unopened on the passenger seat
I was surprised on the visual inspection on my car the mechanic missed out a couple of things
Such as rear tailgate lights cracked and chipped lens and there is a rattle coming from the front offside wheel which is audible any time you drive the car none of this was mentioned in the video
been sent advertising emails by Audi I don’t recall accepting my email to be used as advertising and promotions
As well as a follow up email form an individual requesting a 5 star review I think not Let’s not add insult to injury
In total customer service is lacking and being a premium brand you have a lot to learn from your neighbouring / rival dealerships
19 June 2024
Unprompted review
Reply from Sytner Group - North Wales Audi
Dear Llion. Here at North Wales Audi we pride ourselves on providing a first class service to our customers, it appears that on this occasion we have fallen short of that expectation, I have no excuse as to why your car was not cleaned as this is a service that we provide, i can understand how we did not have a courtesy car available though, the throughputs for our workshops are operating at absolute capacity at around 90 through puts per day, when dealing with this volume of customers it is impossible to have a car ready and waiting, we do ask our customers to book a car when booking in so we can can make provisions, Kind Regards Tony Gibbons General Sales Manager
Best dealership in North Wales
We have bought many cars from Audi in Llandudno due to quality and the impeccable service we receive. There is a particular salesman that goes all out to find the right vehicle for you and make the transition as smooth as can be. He is an asset to the team (Mark Willingham).
5 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words Karen. We are delighted to hear that you have had a positive experience with our team at North Wales Audi. We strive to provide exceptional service and it is always a pleasure to hear when our customers are satisfied. We will be sure to pass on your compliments to Mark Willingham, who is a valued member of our team. Thank you for choosing us for your car purchases. We look forward to serving you again in the future. Kind Regards Tony Gibbons General Sales Manager
It is not good service
It is not good service, I booked in and sat for two hours waiting for the service to be approved, I pay for the full package and would expect an instant approval.
I had the car from new and after 500 miles it needed a new engine, I had no apology from Audi which is a insult
I’m moving to BMW next year I’ve always been with the VW group but after the last 2 years it’s not good enough
Regards
5 July 2024
Reply from Sytner Group - North Wales Audi
Dear Steven, I am sorry that you had to wait to get your service approved, unfortunately we are not allowed to carry out any unauthorised work, we are not in control of approving the work, I would hate to lose you as a customer so if there is anything i can do to help you in the future please give me a call, Kind Regards Tony Gibbons General Sales Manager
Service was as expected
Service was as expected. Helpful and efficient.
Disappointing that the electrics of the factory fitted tow-bar couldn't be tested as in situ so as to investigate a likely problem.
4 July 2024
Reply from Sytner Group - North Wales Audi
Thank you for your 5 star review J Northam. We are glad to hear that our service met your expectations and that our team was helpful and efficient. We apologize for any disappointment regarding the testing of your factory fitted tow-bar. We always strive to provide the best service possible and will take your feedback into consideration for future improvements. Thank you for choosing North Wales Audi and we hope to see you again soon.
Reply from Sytner Group - North Wales Audi
Thank you for your positive review, John. We are delighted to hear that you received excellent service from our team at North Wales Audi. We strive to provide the best experience for our customers and we are glad to have met your expectations. We hope to see you again soon.
Another satisfied customer
Knowing that my car was in the best hands for any service needs, and that Dan was taking care of any developments needing attention⁹
24 June 2024
Reply from Sytner Group - North Wales Audi
Thank you for your kind words, Richard. We are delighted to hear that you trust our team at North Wales Audi and that Dan provided excellent service for your car. We look forward to continuing to provide top-notch care for your vehicle.
Reply from Sytner Group - North Wales Audi
Thank you for your positive review, Mr Matoshi. We are glad to hear that our team at North Wales Audi was helpful and provided good communication. We appreciate your feedback and hope to continue providing excellent service.
Everything spot on
Ease of being able to reserve the car. Test drive allocated time and fuel was brilliant, explanation of the car and financing options also great. Jake was a great sales person to deal with
19 June 2024
Reply from Sytner Group - North Wales Audi
Thank you for your positive review, Joanne! We are glad to hear that our reservation process, test drive, and financing options met your expectations. We will pass along your compliments to Jake and the rest of our team. We appreciate your business and hope to see you again soon at North Wales Audi.
All good
Easy to book online, helpful and efficient staff, reassuring check of the car with a link to the video. The estimate is given in advance of the work, and any extra work needed can be authorised online.
I like that the staff are not blandly corporate, although they are always professional!
25 June 2024
Reply from Sytner Group - North Wales Audi
Thank you for taking the time to leave us a 5-star review, Mandy! We are delighted to hear that you found our online booking process easy and our staff helpful and efficient. Our priority is to provide a professional and reassuring experience for our customers, and we are glad that you appreciated our video check and transparent estimates. We take pride in our friendly and approachable staff, and we are happy to hear that it made a positive impact on your visit. Thank you for choosing North Wales Audi. Kind Regards Tony Gibbons General Sales Manager
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