Sytner Group - Sytner Coventry BMW Reviews 

I had a recall for an airbag to be refitted. They did that as needed. I was offered a free valet which has consequently brought down the star rating unfortunately.
My car was still pretty much how I sent it other than the outside cleaned a bit.

Fast service and highly accommodating.

My X5 was in for a MOT, great customer service, I was updated all the way through my visit with the text service, very well looked after, coffees, cakes and chocolate 😂 very professional as always, I actually enjoy going.

Great Service from both the Service Department (Harrison) and Ellie in Bodyshop. Kept up to date with progress of the car. Car returned shiny and clean and work completed.

We recently purchased our BMW from the Coventry dealership and had a fantastic experience.

Maryam looked after us from the moment we stepped into the dealership. She was friendly, helpful and never pushy, taking the time to understand what we wanted and going out of her way to help us. She made the whole experience relaxed and enjoyable.

Alex, the Business Manager, was also excellent and provided great customer service throughout the purchase. Both Maryam and Alex were professional, approachable and made us feel genuinely valued as customers.

We had previously used the Tamworth dealership, but on this occasion the level of service we received there did not meet the standard we expected. We therefore travelled to Coventry, and the difference in customer service was outstanding.

A big thank you to Maryam and Alex for making the purchase of our BMW such a positive experience. We would definitely recommend the Coventry team.

Kara has exceptional custemer service, was polite and helper and very good her position 10/10

Pre-paid Service Plan service and health check carried out on 18.9.26.
Ali (Advisor) was very polite as was the Receptionist who 'fed and watered' me while I waited.
Good written feedback from Ali and video back-up from Tom with a couple of advisories pointed out and explained.
Excellent service experience - as I've come to expect from Sytner Coventry.

Elle Very organised in our dealings with her however at the dealership itself it’s confusing when you have a min as bmw send you to mini who send you back to bmw until it’s clear where you should be - both on drop off and collection this happened

Arrived very early, was offered a desk to work from immediately as well as coffee. Zeib was super helpful and gave great advice. The team even brought be a snack and a sandwich while I was waiting. Really excellent customer service, thanks to you all

Efficient, smooth and professional

Great , sometimes u come across upselling, it would be nice if they are necessary

Super Sytner
Recently purchased my Approved Used BMW from Sytner Coventry and it really was a pleasure doing business with them. Everyone was friendly, courteous and professional.
Special shout out to Leon and Sean who handled the purchase and trade in of my old car and ensured that it all went seamlessly. Very impressed, thanks guys.
Fully recommend Sytner Coventry if you are in the market for a BMW.

Friendly approach always welcomed with a smile

HIGHLY RECOMMEND THE COMPANY. We had Warranty work done by Sytner BMW Coventry. From the movement we first booked the car in, it was seamless. without fuss, without any hickup's.
The service advisor who handled the whole repair was ALIYA SHAGARI. A credit to the bMW brand. Absolutely Brilliant ! The dealership is ran by JOE O'GLABY and his attention to detail and care of his staff really shows. Thank you Aliya.

It was unusual for me to purchase a car from so far away, Nottingham to Coventry. Even more of a rarity was buying a new car. However, after several calls, emails exchanged and a price agreed, subject to actually seeing and driving the car... off I went.
The test went well, considering my current car was a 13 year old manual mini. How things have changed! The paperwork was professionally handled, despite a few hiccups on my side... and off I drove into the sunset.
Unfortunately, by the time I arrived home, I was concerned about an annoying rattle, one similar to that in my old mini.
Several days and conversations later, a manager that lived in the area agreed to collect my car and do whatever was needed to solve the problem.
He arrived as promised, 7am, I illustrated the noise on a short drive, he drove back to Coventry having left me with his infinitely more expensive and luxurious car as a loan car to be used during the day. I didn't dare!
My mini was returned that evening, as he said, rattle-free, and running even better after it's battery of tests.
The only reason for not awarding 5 stars is because it had to go back to become the car that I thought I had bought.
Customer Service, Sales, Finance, After sales, Service... From my initial enquiry, all helpful, professionally, kind, considerate... above and beyond by everyone involved in the purchase of my, now purring, mini.
Would definitely recommend Sytner Coventry. A special mention to Gary Button, After sales Manager, for not only returning my 'new' car, or daring to leave his for passers-by to gawp at... but for topping up the petrol he'd used in the process. Thanks.

Everything was great except for the booking process , the automated phone system is garbage ( professional version ) , tried calling at least 5 times to try and book in and when I managed to leave a message I got no response ???
Needs improving , this was very frustrating especially to speak to service team !!

Once again I am delighted to report the excellent seamless approach by the whole of the BMW team.
It’s very subtle but from reception, thank you for the coffee, and being met by Lara I felt reassured by her professional and informative approach to my visit. I was very impressed by her knowledgeable but friendly attitude. Thank you to the team, including the skills of the engineers who worked on my car.

Guys at bmw was great.
Lara evans was the person who assisted me and she was brilliant she took mr through the work needed
Tha ks guys

The technician assigned to look after me, Luke Allsopp, was excellent and did exactly that. As soon as my car arrived, he took effective action, he was very reassuring, he kept me informed throughout and above all he had a polished manner. The car was dealt with quickly, it was washed and ready to be collected as promised. I was so impressed that I have now booked my car for its scheduled service in October 2026 with Sytner Coventry.