Sytner Group - Sytner Jaguar Bristol Reviews 

This is my second review since buying my first car from Sytner (Range Rover). After the last review a senior member of staff from Bristol posted a response that looks, to anyone reading the review, like they care. The issue concerning the time it was going to take to get the car back in to look at a fault was addressed but this senior member promised to come and see me and talk face to face about the experience. On the day I let it be known that Gary wanted to see me. I waited on site for my car most of the day. He never came to see me. That's the level of care. Since then I've had repeated issues with the car which has meant repeated trips down to Bristol (90 mins round trip for me plus the inconvenience to my working day). Every time I try to book in the appointments are 2-3 months wait... for faults that originated from the day I took ownership of the car. On one occasion, after taking the car there and waiting most of the day, I was told that they didn't have a Level 5 engineer on site and that the fault hadn't been looked at and that I'd need to come back. The guy serving me said he didn't know the date but would call me in 30 minutes. I told him I've had poor service/communications from Sytner Bristol and appealed to him to make sure he did call me. He didn't. The following day I couldn't reach him on the phone, so I emailed asking. Didn't hear back. The next day I tried again but ended up emailing again... this time copying in the senior manager from before... that got me a pretty immediate response. Agreed a booking. Was emailed a 'Get It Right First Time' form to complete for the booking which I completed and emailed back. On the day I checked in I was presented that same form again... which made me laugh... they never get it right first time... not even second. The faults I'm having with my plug in hybrid Evoque continue to plague me. Contacted them again early Jan to book in for a service and to have the fault (EV not available and so my average MPH is down from ~50-60 mpg to 30.... so costing me dearly in running costs) looked at again. Was told the service was available for 16th Jan but no courtesy car and that I wouldn't be permitted to remain on site and wait for the car. I'd have to take a taxi somewhere! The fault.. the fault they'd not be able to look at until March!!!! They'd evaluate on 16th but no one could do anything until March. So I made the booking anyway, vowing to myself that this would be the last with Sytners. So then on 15th Jan at 15:40 I was called to cancel the Service the following day because they don't have any brake lines. Not heard back from them since. I contacted Marshalls in Cheltenham who told me to call Range Rover Assist and someone would come out to look at the EV issue same day... at my home. Why could Sytners not have made this suggestion. So, for anyone considering a car from this group.... be warned. Once the cash is in their pocket... you're on your own.

29/01: following on from the above. Worthy of mention to anyone reading that I contacted Range Rover Assist who attended within 2 hours. EV issue couldn't be fixed roadside so arrangements were made for the car to go to Marshalls in Cheltenham who have given me a hire car for the time it will now take for them to get the issue sorted. Now this is what I call service. WHY could Sytner Bristol not have given this same advice to me last year. I'm sure my views on them as a business would not be as it stands today. Cancelled my service with them and have switched to JLR Marshalls Cheltenham... who I'll more than likely buy my next Range Rover from too.

21.02.24: Thanks Emma for the staple response from Sytner. I won't however be writing to give you an account of things. I did last time and proved to be a waste of my time... and the track record since then has proven to be the same. So I'm sticking with Marshalls.

Overall a good service experience except I was asked repeatedly if I wanted the car washed & Vacuumed. I clearly stated that no wash but a vacuum would be nice. It didn’t happen. The last service I wasn’t even asked and was very surprised because all other companies I have had cars from in the past automatically do a customer valet.

As a lifelong Jaguar fan this is the only time I have left feeling less than happy. What really caused the problems I do not really know. The only information I received was the estimated cost of possible repairs as opposed to actual repairs.

Fantastic service
Explained everything fully

Would well recommend

The staff were all very welcoming and friendly, especially Phillip Evans who guided me through the whole process including changing my cherished plates.

The receptionist was warm and welcoming and we were offered refreshments - lovely hot coffee on a freezing cold day. Emma, who booked our car in, was also welcoming and explained the process to us. Emma kept us informed about the car through the day and giving us the necessary information to make a decision quickly. Emma also talked us through the health check and MOT findings before quickly processing our bill payment. Great service all round - thank you.

First impressions, fabulous. The dealership is immaculate and has very welcoming reception staff. The sales team (Dillan, Rob and David) were helpful, efficient and friendly and went above and beyond, to make my car purchase a memorable experience, which you would expect from a premium brand such as Jaguar. And the car is stunning. Thank you.

Nice people. Good service.
Dealt with Ray Khan and Ashley Rogers, who both made buying my car, a very pleasant experience. They explained all that was involved very well, and answered all the questions I asked.
I would certainly recommend them to anyone thinking of purchasing a car from Sytner Jaguar Bristol

Amazing couldn’t fault the service provided for my m o t was lead by Sophie from start to finish . Thank you so much you restore my faith in Jaguar Bristol

I couldn't praise Sytner Bristol highly enough, with a special mention to Ray and Ashley for the impeccable service received when purchasing my approved used Jaguar. From start to finish the process was seamless and they were extremely accommodating and helpful, especially as the purchase was made remotely.

Absolutely fabulous service today at cribbs causeway.We arrived on our trip to Center parks Longleat last night to find our boot was jammed so had no access to our luggage and more importantly some medications.
Philippa and Dave at Cribbs causeway went beyond our expectations and managed to gain access to our luggage and some breakfast after a stressful and early start this morning. We were able to continue our holiday. Thankyou again so much!

Good communication and interaction all options shown

It was a really poor experience with a catalogue of calls not being returned when promised; doing online check in which wasn’t accessible to the human beings who check you in; being told the car was ready when it wasn’t and all made worse because Sytner use the servicing interaction as an excuse to try and upsell you a new car. It seems to me that all they want to do is sell new cars and they don’t focus at all on the quality of their servicing department. Why would anyone want to buy a new car from an organisation that treats its existing car owners so poorly? With a premium brand I expect a premium servicing experience. What I got was a million miles off that.

Ray was super helpful, responded quickly to emails and found a solution for my car to be delivered when I was unable to collect due to my son being ill. Josh in the service department was also excellent when rectifying a minor issue. Overall I was super impressed.

Well looked after. Car always comes back sparkling and team always talk through all the works completed.

The staff are welcoming, v Courteous and engaging. Showroom looks great, as you would expect.

When I got to looking at a used vehicle, the team were helpful and spent time going through the details of the car specifications.

After deciding on what I wanted, they presented the new car inside, out of the inclement weather and helped with the set up of apps and phones etc.

All in all, a nice experience.

Special huge personal thank you to Carwyn Davis and Marc Cliff (Sytner Bristol) for being very helpful, genuine and knowledgeable in answering all my questions.They were both more than willing to help me find the best vehicle, specially tailored to my needs.The process was stress free and pleasant.

I was able to drop the car off, the service was completed and we were able to collect the car later, even after we arrived late due to traffic. The only negative point to add was that the boot was not cleaned inside and around the boot lid following the service and cleaning offered.

Car booked in for a service including cam belt changed. This was booked at least 6 week before. However on arrival the cam belt replacement could not be completed as there was not one in stock. This will now mean another visit once the cam belt arrives.