I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are retur... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel s... See more
Company replied
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days... See more
I have just part exchanged my 1 series (118i) for a 120i. The whole process went very smoothly. At no time during the process was I pressured into replacing my car after my initial enquiry. I would r... See more
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
The Old Town Dock,Usk Way, NP20 2DS, Newport, United Kingdom
- 01633 241500
4.7
Excellent
771 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service from my local Sytner…
Good service from my local Sytner dealership in Newport Wales.
15 October 2026
Unprompted review
Car returned earlier than expected and…
Car returned earlier than expected and problem solved
19 October 2026
Unprompted review
Superb service from the staff
Superb service from the staff
All very helpful and tended yo all my needs
19 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service from the team at Newport
I am very pleased with my purchase of a 1 Series BMW. There was a problem with the misadvertisement of a car from Stevenage but this was swiftly resolved by Gareth Jarman and Phil Turner. We are returning customers over many years and always get excellent service at Newport.
15 October 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Miles, Thank you very much for your kind words and continued loyalty over the years. We are delighted to hear you are pleased with your 1 Series BMW and that Gareth Jarman and Phil Turner were able to resolve the issue promptly. Your satisfaction is very important to us, and it’s always a pleasure to provide excellent service to returning customers. We look forward to assisting you again in the future. Best wishes, The Sytner Newport BMW Team
Car was in for a recall repair (new…
Car was in for a recall repair (new starter motor). Having to pay £25 for a courtesy car is excessive and especially when this is not my fault. Also the car provided had less than 20 miles of fuel so another £15. Dissatisfied with that and BMW / Synther I have been loyal in the past but based on my last 2 visits I am thinking of a change for the next car
16 October 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you for your feedback, Dajj. We apologise for any inconvenience caused by the courtesy car charge and the fuel level provided. We appreciate your loyalty and understand your concerns regarding the recent service experience. Your comments are important to us, and we value the opportunity to learn from them. We hope that future interactions may restore your confidence in Sytner Newport BMW and demonstrate our commitment to customer care.
replacement wing mirror cover
When I contacted Sytner I was put in touch with Grahame Jones in the body shop, who understood exactly what needed to be done. He was able to source the part and arrange for fitting within a few days. The service was swift and seamless.
I am very happy with the quality of the work and would certainly come to Sytner again in preference to my usual dealer.
12 October 2026
Unprompted review
Overall was good experience was make to…
Overall was good experience was make to feel important even though I have an older BMW.
10 October 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Hiscocks, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you felt valued and important during your visit, regardless of the age of your BMW. At Sytner Newport, we pride ourselves on providing a warm and welcoming environment for all our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, The Sytner Newport BMW Team
Absolutely Outstanding!
If you are looking for a new or approved used BMW then Sytner Newport is the place for you! Fantastic customer experience from the whole team and a warm, welcoming feel about the whole place. Ask for James Paynter or Alex Salway in sales and you will be in safe hands, experts in their field and really know their stuff, for funding options Jack Quinn is your guy. Darryl Evans Head of Business and Phil Turner Head of Sales really have a winning team here one to be proud of and celebrated, people these days are very quick to complain and not often compliment but in this case everyone involved in our purchase really went above and beyond to make it memorable and special, this will be our destination for all future purchases and servicing for us and will be recommending to family and friends. John Cragg should be proud of the team he has here at Sytner BMW Newport.
3 October 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you ever so much for your kind and thoughtful words, David. We are delighted to hear that James, Alex, Jack, Darryl, Phil and the entire team made your experience so memorable and welcoming. It’s wonderful to know we earned your trust and that you’ll be recommending us to family and friends. Your praise is truly appreciated and serves as great encouragement for everyone at Sytner Newport BMW. We look forward to supporting you with all future purchases and servicing.
Sytner Newport Gwent
Customer service at Sytner Newport is very good they make sure you are not waiting more than necessary, tea and coffee as you wark in. I was in and out within 20 minutes. Really professional.
9 October 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Philip, thank you very much for your kind words and for taking the time to share your experience at Sytner Newport BMW. We are delighted to hear that our team provided efficient and professional service, ensuring your visit was swift and comfortable with refreshments offered. It is always our aim to make every customer feel valued and well looked after. Your positive feedback means a great deal to us, and we hope to welcome you back in the future. Warm regards from all of us.
Sophie was excellent
Sophie was excellent, arranged a convenient appointment and was friendly and professional throughout
23 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Stuart, Thank you very much for your kind words. We are delighted to hear that Sophie provided you with an excellent experience, arranging a convenient appointment and maintaining a friendly and professional approach throughout. It is always our aim to ensure our customers feel valued and well looked after. Your feedback truly means a lot to us, and we hope to continue offering you the highest standards of service in the future. Kind regards, The Sytner Newport BMW Team
Always a pleasure to bring my car in
Always a pleasure to bring my car in
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Darren, Thank you ever so much for your kind words. We are delighted to hear that bringing your car to Sytner Newport BMW is always a pleasure for you. It is our utmost priority to provide a welcoming and professional service, ensuring every visit meets your expectations. Your continued support means a great deal to us, and we look forward to welcoming you and your car back in the future. Wishing you many happy miles ahead! Warm regards, The Sytner Newport BMW Team
Disgraceful customer service and catastrophic vehicle damage caused by failure to warn
I am writing this to warn others about the shocking lack of care and appalling customer service from Sytner Newport MINI and the wider Sytner Group.
My vehicle suffered an EGR fault (which is subject to an official factory safety recall) and went into limp mode. When I called the dealership for specialist advice and stated it was in limp mode, they simply booked the car in. They completely failed to warn me of the extreme danger of driving it, giving me implicit permission to attempt a 12-mile journey through stop-and-start heavy traffic. The vehicle suffered a complete mechanical breakdown 11.5 miles in and had to be recovered. The extreme thermal stress and exhaust backpressure from driving with a crippled EGR valve completely destroyed my healthy turbocharger.
The customer service since then has been a masterclass in dodging accountability. The Aftersales Manager, Bradley Southwood, explicitly admitted in writing that his advisor just booked the car in "rather than providing specific advice on its roadworthiness," yet they are refusing to pay for the consequential turbo damage. They have withheld my diagnostic data and freeze-frame logs for over a week, repeatedly pressuring me to come down to the showroom to be "explained to" in person rather than putting their defense on the written paper trail.
To make matters worse, Sytner Group and MINI UK customer services have completely washed their hands of the situation, passing the buck and closing the case on their systems by hiding behind the technicality that the franchise is independently managed.
This is a massive failure in a main dealer's professional duty of care, combined with the poorest customer service I have ever experienced. They remain silent when they should warn you, and then stonewall you when their omission causes thousands of pounds in damage. I have now formally escalated Sytner Group and this entire matter to the National Conciliation Service (NCS) and Trading Standards. Avoid this dealership network at all costs.
22 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Jenna, we are truly sorry to hear about your disappointing experience with Sytner Newport MINI. We understand your frustration and the seriousness of the issues you have described. Your concerns regarding customer service and vehicle safety are taken very seriously. We appreciate you bringing this to our attention and regret any distress caused. We value all feedback as it helps us strive to improve our service standards for the future. Thank you for sharing your experience.
Reply from Sytner Group - Sytner Newport BMW
Dear J D, Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the excellent and rapid service provided by our team at Sytner Newport BMW. It is always our aim to offer a seamless and efficient experience for our customers. Your support means a great deal to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Newport BMW Team
Excellent services.
Very good in dealing with my requirements from start to finish.
Professional, helpful and polite - very good a credit to your business.
11 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Matthew, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our team professional, helpful, and polite throughout your experience. It is truly rewarding to know we met your requirements from start to finish so effectively. Your recognition is a great honour and serves as a motivation for us all at Sytner Newport BMW. We look forward to welcoming you again in the future. Kind regards, The Sytner Newport BMW Team
Good Service
Good service appointment availability, early timings so the day is not lost, comfortable waiting area
28 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear John, Thank you for your kind words and for taking the time to leave a review. We are delighted to hear that you found our service appointment availability convenient and appreciated the early timings, allowing you to make the most of your day. It’s also wonderful to know that you found our waiting area comfortable. Your feedback is greatly valued, and we look forward to welcoming you back to Sytner Newport BMW in the future. Best regards, The Sytner Newport BMW Team
Took my Mini Countryman for a major…
Took my Mini Countryman for a major service to Sytner BMW mini Newport.
Paul the service advisor was excellent from start to finish, happy to help and answer my questions that I had.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Andrew, Thank you very much for your kind words and for taking the time to leave us a five-star review. We’re delighted to hear that Paul provided excellent service and was able to help with all your questions during your Mini Countryman’s major service. It’s always our aim to ensure our customers feel supported and well-informed throughout their experience. We truly appreciate your feedback and look forward to welcoming you back to Sytner Newport BMW in the future. Best wishes, The Sytner Newport BMW Team
My name is Phil Bennett not Ray Williams
I have just part exchanged my 1 series (118i) for a 120i. The whole process went very smoothly. At no time during the process was I pressured into replacing my car after my initial enquiry. I would recommend Sytner BMW Newport to friends and family to purchase a BMW/Mini from them with no hassle whatsoever.
A big shoutout to James (sales) and Jack (finance) for their utmost professionalism with my transaction.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you, Ray, for your wonderful review. We are delighted to hear that your part exchange and purchase of the 120i went smoothly and that you felt no pressure throughout. It’s fantastic to know James and Jack provided such professional service during your experience. Your recommendation means a great deal to us, and we’re pleased you would confidently suggest Sytner BMW Newport to your friends and family. We wish you many happy miles in your new BMW.
Jack and Tom both sold me an x1 that I…
Jack and Tom both sold me an x1 that I love, both sale and handover were made easy and enjoyable. I’ve never had a vehicle drop off before I’ve only ever collected but tom made the experience wonderful, I Would definitely buy again from Newport.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Thank you so much for your kind words, Hannah. We’re delighted to hear that Jack and Tom made the purchase and handover of your X1 such an enjoyable and easy experience. It’s wonderful to know that the vehicle delivery was a positive surprise for you, especially as it’s your first time receiving a drop-off. Your support means a lot to us, and we look forward to welcoming you back to Newport BMW whenever you’re ready for your next vehicle.
What can I say !!!
What can I say !!!
My beloved 2010 z4 broke down and the AA couldn’t do anything with it . In fact made matters worse.
If it wasn’t for the guys at Newport BMW then the car would be scrapped . The team at Newport are second to none !
Communication is at its best !!!
THANKYOU NEWPORT BMW !!!!
21 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Nathan, thank you ever so much for your wonderful review. We’re delighted to hear that our team at Newport BMW were able to assist with your beloved 2010 Z4 and prevent it from being scrapped. It’s always our aim to provide excellent communication and service, so your kind words mean a great deal to us. We truly appreciate you taking the time to share your experience and look forward to supporting you and your car in the future. Thank you once again!
I have raised a complaint with Bradley…
I have raised a complaint with Bradley the service manager at Sytner Newport currently waiting for him to call me on 21.09.26 yo discuss car service/ MOT issues and contradictory information provided and poor customer service!
18 September 2026
Unprompted review
Reply from Sytner Group - Sytner Newport BMW
Dear Mr Greenough, Thank you for sharing your concerns regarding the service and MOT at Sytner Newport BMW. We sincerely apologise for any contradictory information you have received and for the dissatisfaction with our customer service. We understand how important clear communication is and regret that your experience has not met your expectations. We appreciate your patience whilst the matter is being addressed and hope to resolve your concerns to your satisfaction in due course. Kind regards, Sytner Newport BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.