Appointment was easily booked when I called in the dealership. I had elected to drop and wait, my service advisor was Richard who met me at the reception. He kept me fully informed and my vehicle was... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a service on my mini and took it to synter at lenton Nottingham to have it done by the people who know about Minis and knew it would be done by the best. I decided to wait for the job to be done... See more
Great company, always answer or get back to you never have to keep chasing them up, waa expecting a pad and disc change got a phone call saying will only need pads so the bill will be cheaper which wa... See more
Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Facilities are great
Facilities are great. Team were friendly and professional and gave regular updates.
6 February 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Sylvain, Thank you very much for your kind words. We are delighted to hear that you found our facilities great and that our team were both friendly and professional throughout your experience. Providing regular updates is something we take pride in, and it’s wonderful to know this made a positive difference for you. Your feedback is truly appreciated, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Great experience at Sytner Nottingham
This whole experience was like a breath of fresh air! My first contact was with service advisor Rina, who was very professional and very quickly put me at ease with the whole process of booking my car in, having the issue diagnosed, pricing the job and turn around time etc. she has an excellent way with customers and i believe she is a major asset to the sytner organisation. She very quickly arranged a hire vehicle for me although i did not need it as i have a second car. However it was great to have the option.
After the vehicle was inspected and issue diagnosed, the technician known as Paddy who was a delightful chap by the way, took me through to the workshop to show me the exact problem and very clearly explained to me what repairs where needed and why. He had a very professional manner about him and made me feel like my car was in good hands.
I could not have asked for a better experience. Well done to all. I would absolutely recommend Sytner Nottingham to any bmw owner in need of help, advice or repair on their car.
2 February 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, John, for your wonderful feedback. We are delighted to hear that Rina and Paddy provided such a professional and reassuring service throughout your visit. It’s fantastic that you felt well informed and comfortable with the entire process. Your kind words about our team and recommendation mean a great deal to us. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Nottingham BMW in the future.
I reserved the service and MOT via MINI…
I reserved the service and MOT via MINI app. On the day before service, Rebecca gave me a call and reminded me for the appointment.
During the stay in the shop, I felt confidence that they would provide the best service I needed, in terms of finding of visual check, repair information and recommendation.
5 February 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Kwan Lun, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Nottingham MINI. We are delighted to hear that Rebecca’s call helped remind you of your appointment and that you felt confident in the service provided. It is always our aim to offer thorough checks and clear recommendations to ensure your vehicle is in the best possible condition. We truly appreciate your positive feedback and look forward to welcoming you again.
excellent service from Maddie made me…
excellent service from Maddie made me feel very welcome and relaxed throughout my visit to BMW sytner Nottingham for my car's MOT and airbag recall for my 06 320d on Tuesday 27th January 2026 . the whole experience was excellent. keep up the excellent work. kind regards
27 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear James, Thank you very much for your kind words. We are delighted to hear that Maddie made you feel so welcome and relaxed during your visit to Sytner Nottingham BMW. It’s wonderful to know that your MOT and airbag recall experience was excellent. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share it. We look forward to welcoming you back in the future. Kind regards, The Sytner Nottingham BMW Team
The meet and great service was…
The meet and great service was fabulous. Tara and the team were welcoming, smart and professional. I was greeted from my vehicle and escorted to Hayley. Very efficient and impressive customer service experience!
3 February 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Kate, Thank you ever so much for your kind words. We are delighted to hear that Tara, Hayley, and the team provided you with a warm welcome and professional service. It’s wonderful to know that your customer experience was both efficient and impressive from the moment you arrived. Your feedback truly means a lot to us and encourages the entire team to maintain the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Outstanding service
After writing off my car and feeling extremely stressed about the whole situation, Raza stepped in and truly helped turn things around for me. From the very beginning, he made the process feel manageable and took a huge weight off my shoulders.
Raza was patient, kind, and incredibly knowledgeable. He never made me feel rushed or pressured, and he genuinely cared. I felt comfortable and confident every step of the way.
The entire experience was smooth, transparent, and honestly far better than I expected given how overwhelmed I was at the start.
I'm extremely grateful for all the effort Raza and Sarah Beresford put in to help get me into my new car without delay. They both sat and listened with empathy as I spoke about my horrific accident, and I drove away not only with a carl absolutely
17 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Miss Smith, thank you so much for your kind and thoughtful review. We are truly pleased to hear that Raza and Sarah were able to support you through such a difficult time and make the process as smooth and stress free as possible. Your words mean a great deal to the team, and we’re delighted you felt comfortable and confident throughout. Wishing you many happy and safe miles in your new car. Warm regards from all of us at Sytner Nottingham BMW.
Excellent service from Sytner & Sam…
Excellent service from Sytner & Sam Chell
31 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Richard, thank you very much for your kind words and for taking the time to share your positive experience with Sytner Nottingham BMW. We are delighted to hear that Sam Chell provided you with excellent service. It is always our aim to ensure every customer feels valued and well looked after. Your feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes from all of us.
Very good service would highly recommend
Very good service would highly recommend
30 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you very much for your kind words and recommendation. We are delighted to hear that you found our service to be very good. At Sytner Nottingham BMW, we always strive to provide the highest standards of customer care and it is wonderful to know that this has been reflected in your experience. Your support means a great deal to us, and we look forward to welcoming you back in the future. Thanks once again for choosing us.
I would like to thank Simon & Nicole…
I would like to thank Simon & Nicole for restoring my faith in Sytner after receiving some negative customer service in the past.
Simon thank you for excellent deal you put together and to Nicole for keeping me updated with my new purchase and on collection your knowledge of the vehicle was a 10/10.
30 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Daniella, Thank you very much for your kind words. We are delighted to hear that Simon and Nicole were able to restore your faith in Sytner Nottingham BMW. It’s wonderful to know that you appreciated the excellent deal and the ongoing updates throughout your purchase. Nicole’s knowledge of the vehicle is certainly something we pride ourselves on. Your feedback means a great deal to us, and we hope you enjoy your new car for many miles to come. Best wishes, The Sytner Nottingham BMW Team
Disappointed
You have had my car for a week and I strongly believe that you have not done anything to it , The first time my screen display went blank it was replaced and I myself had too reprograms my phone to the car on picking it up.
On collection I was just handed the key by the young girl that could not give me any information about what had been done as she did not deal with it.yet she is a service advisor.
On approaching my car it had not been cleaned and I bet it had just sat in the overflow car park for a week, to be honest I don’t know why I use Sytner Nottingham as the service is so bad,I tried to order my car from them three years ago and in the end went to BMW Luton far better service.
Please anyone reading this and know off a BMW dealer that offers a good service please can you leave details in the comments many thanks.
30 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Stephen, we are sorry to hear about your disappointing experience with us. It is certainly not the standard of service we aim to provide. We appreciate your feedback regarding your experience. We would like to invite you to contact our Head of Aftersales Chris Padgett chrispadgett2@sytner.co.uk, so we can better understand your concerns and discuss how we might improve your experience. Thank you for bringing this to our attention.
Great experience from handover to…
Great experience from handover to collection.
28 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Dyckhoff, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that your journey from handover to collection was a great one. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your positive feedback is truly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Nottingham BMW. We look forward to welcoming you back in the future.
Purchased a new car
Purchased a new car, great experience from start to finish, a very professional and knowledgeable team.
28 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Adrian, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you found the entire process professional and that our team’s knowledge met your expectations. It is always our aim to provide a seamless and enjoyable experience for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope you enjoy your new car for many years to come.
Poor communications, excellent service
It took two hours to get a response from BMW, involving voice messages and WhatsApp messages. Only after complaining in my second WhatsApp message did I get a response and was able to make an appointment for an electronic diagnosis for a date 2 weeks after that.
Unfortunately the I3 electronics issues worsened and, since direct communication is now impossible, I drove the vehicle to Sytner's nottingham where it was accepted into the service queue awaiting a cancellation slot, and I left the car there.
At that stage matters improved somewhat and after a week the issues were diagnosed, replacement parts were obtained and repairs were carried out and tested. We were able to collect the car on the 28th of January, a week after I had taken it to the showroom.
Ten star rating for James Young for efficient and courteous handling of the admin of the repair
28 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Robert, thank you for sharing your experience. We apologise for the delay in communication and understand how frustrating this must have been. It is reassuring to hear that once your vehicle was in the workshop, the issues were diagnosed and resolved efficiently. We are delighted that James Young provided excellent service and handled the repair administration so well. Your feedback is greatly appreciated and will be shared with the team. We hope your i3 is now performing as expected.
Issue, Sytner BMW Nottingham
Issue, when i purchased the car i paid for anniversary decals for the boot and bonnet and was charged £300-00. When recently checked their price they were £51-50 . Could not get a satisfactory answer at the dealership. 🤔
22 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Keith, thank you for sharing your experience. We sincerely apologise for any confusion regarding the pricing of the anniversary decals. We understand how important transparency is and regret that you did not receive a satisfactory explanation at the dealership. Your feedback is valuable, and we appreciate you bringing this matter to our attention. Should you wish to discuss this further, please do not hesitate to get in touch. We hope to restore your confidence in our service.
Great service and staff
I had excellent service by friendly, efficient staff. Kierran and Ailie were especially helpful.
16 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mrs Robinson, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Kierran and Ailie provided you with friendly and efficient service. It is always our aim to ensure every customer feels valued and well cared for. Your positive feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Kind regards, The Sytner Nottingham BMW Team
I was kGood workept informed of the progress of…
I was kept informed of the progress of the work being carried out. It was completed satisfactorily and on time. The person who dealt with me was pleasant, courteous and considerate of my needs.
15 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Linda, Thank you very much for your kind words and for taking the time to share your experience with Sytner Nottingham BMW. We are delighted to hear that you were kept informed throughout the process and that the work was completed to your satisfaction and on time. It is wonderful to know that our team member was pleasant, courteous, and considerate of your needs. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW
Recall was fine.
Recall was fine.
But I asked them to assist with turning a false warning light off. They said they would, then just didnt...
17 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ashley, Thank you for your feedback. We apologise that your experience did not meet expectations, particularly regarding the assistance with the warning light. We appreciate you bringing this to our attention and understand how frustrating this must have been. Please let us know if we can assist further. Kind regards, Sytner Nottingham BMW
Purchased a used BMW X5 2025
Purchased a used BMW X5 2025, the car I initially enquired about had been sold, salesman Daniel Rana sourced another car to absolute spec and negotiated a great part ex deal which was very fair. Daniel’s customer service was second to none and even aftersale answering questions was amazing, a credit to BMW and will be back to buy future vehicles through Daniel at Sytner Nottingham!
16 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you, Laura, for your wonderful review. We’re delighted to hear that Daniel provided exceptional service and was able to source the perfect BMW X5 to your exact specifications. It’s fantastic to know that the part exchange deal met your expectations and that Daniel’s support continued even after your purchase. Your kind words are truly appreciated, and we’re honoured to have earned your trust. We look forward to welcoming you back to Sytner Nottingham for your future vehicle needs.
Daniel. Top sales man
Daniel was very helpful! He answered all questions quickly and was brilliant in getting us our dream car!
Which we love 😬
Even down to collection on the day, the vehicle was sat outside the showroom doors sparkling!
100% top salesman Daniel. Thanks again!
16 January 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Thank you so much, Holly, for your wonderful review. We’re delighted to hear that Daniel provided such excellent service and helped you secure your dream car. It’s fantastic to know that everything, from answering your questions promptly to the sparkling presentation on collection day, met your expectations. Your kind words mean a great deal to us and to Daniel personally. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Thanks again!
Sytner Great, BMW not so
Dealing with Sytner was good BMW not so great. I had problems with the new car from the day of collection resulting in only having the car in my posession a week out of severn. BMW finally accepted a rejection and a replacement ordered. Sytner kept me generally informed of progress and the Sales excutive Usama was great.
19 December 2025
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear John, thank you for sharing your experience. We are sorry to hear about the issues you faced with your new BMW and appreciate your patience throughout the process. It’s good to know that Usama provided excellent support and kept you informed during this time. Your feedback is valuable to us, and we hope your replacement vehicle meets your expectations fully. Please do not hesitate to get in touch if you require any further assistance in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.