Appointment was easily booked when I called in the dealership. I had elected to drop and wait, my service advisor was Richard who met me at the reception. He kept me fully informed and my vehicle was... See more
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Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
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I had a service on my mini and took it to synter at lenton Nottingham to have it done by the people who know about Minis and knew it would be done by the best. I decided to wait for the job to be done... See more
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Great company, always answer or get back to you never have to keep chasing them up, waa expecting a pad and disc change got a phone call saying will only need pads so the bill will be cheaper which wa... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1k reviews
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Niamh was absolutely brilliant!
Niamh was absolutely brilliant!
Welcoming, completely focused, professional and diligent. It made the experience a pleasure.
16 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mike, Thank you very much for your kind words. We are delighted to hear that Niamh provided such a welcoming and professional experience. It is wonderful to know that her focus and diligence made your visit a pleasure. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Kept informed at all stages of…
Kept informed at all stages of procedure by Ethan
helpful and friendly
customer service efficient staff and servicing of the car great.
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mike, Thank you very much for your kind words and positive feedback. We are delighted to hear that Ethan kept you informed throughout the process and that you found our customer service friendly and efficient. It’s wonderful to know that the servicing of your car met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Nottingham BMW. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
Good people, friendly & professional
I had the pleasure of dealing with Kyron Powell. Great guy, loved talking with him. Extremely helpful and professional. Thanks Ky.
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Kyron provided you with such a professional and helpful service. It’s wonderful to know that you enjoyed your conversations with him and felt well supported throughout. Your feedback is greatly appreciated and serves as a fantastic encouragement to the whole team. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
I had to wait for nearly 7 hours for a…
I had to wait for nearly 7 hours for a routine service and MOT. It was obvious that I do not live in Nottingham. Previously when I dealt with MINI Nottingham my service and MOT were completed for me in the morning. I have a medical condition as a result of Stage 4 cancer and had not expected to have to wait all day so had not taken food with me. Consequently I was quite ill by the time I got home that evening. No one had told me I could be there all day for something so routine. I was very disappointed and will probably go elsewhere in future.
16 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
We are truly sorry to hear about your experience and the distress it caused, especially given your medical condition. We appreciate how frustrating it must have been to wait so long without prior notice. This is not the standard of service we aim to provide. We would like to invite you to contact our Head of Aftersales at chrispadgett2@sytner.co.uk, so we can better understand your concerns and offer our sincere apologies.
Great service as usual
After arriving at the Dealership to drop off our BMW i4 M50 We were greeted at the door and immediately invited to sit at a table where our service adviser Mckai went through the planned schedule for our car and then guided us to our courtesy car for the day,
unfortunately our car needed some extra work that hadn't been planned for, but Mckai kept us very well informed at all times, and made a great effort to get our car ready for us and also to get the best possible price for the work being carried out.
We were very happy with the work carried out and felt reassured that the car was in very good hands while being worked on.
I have used Sytner BMW Nottingham a number of times previously to have work carried out and will be happy to do so again in the future.
15 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Pete, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that Mckai provided clear communication and ensured you felt reassured throughout the process. It’s wonderful to know you were happy with the work carried out on your BMW i4 M50 and that you continue to trust Sytner Nottingham for your servicing needs. We truly appreciate your loyalty and look forward to welcoming you back in the future. Kind regards, Sytner Nottingham BMW Team
Excellent service.
Excellent service from James Young from start to finish. Well done and a credit to the company.
15 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Paul, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that James Young provided excellent service from start to finish. It is always wonderful to receive such positive feedback, and we will be sure to pass on your compliments to James. Your support is greatly appreciated, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
A professional and friendly team
From the greeting in the morning when I dropped off my car to the progress feedback along the way and collection later in the day, the whole process was professional and friendly.
15 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear TonyD, Thank you very much for your kind words. We are delighted to hear that from the moment you arrived to drop off your car, through to the progress updates and collection, you found the entire experience both professional and friendly. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
It's BMW......
It's BMW....... from the second I walked in I was treated as a valued customer and I was only in for something minor. Customer service, the updating process for vehicle progress, and the handover post works are a well oiled machine. BMW Nottingham are awesome.
12 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Darrell, Thank you ever so much for your kind words. We’re delighted to hear you felt valued from the moment you walked in, even for a minor visit. It’s wonderful to know our customer service, vehicle progress updates, and handover process met your expectations. Your feedback truly means a lot to the team here at BMW Nottingham. We look forward to welcoming you back in the future and continuing to provide the high standard of service you experienced. Best wishes, The BMW Nottingham Team
Smooth check in,waited in showroom for…
Smooth check in,waited in showroom for car and all on time ,very efficient and polite staff
14 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Linda, Thank you very much for your kind words and for taking the time to share your experience at Sytner Nottingham BMW. We are delighted to hear that your check-in was smooth and that you found our staff to be both efficient and polite. It’s wonderful to know that everything was on time and that you felt comfortable waiting in our showroom. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Dan & Ish were amazing
Dan & Ish were amazing right from the enquiry I made through to collecting my new car. They answered all my questions and spoke through everything with me in depth and made me feel like a valued customer. I would highly recommend Dan & Ish. 10/10 customer service!
11 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Beth, Thank you ever so much for your wonderful review. We’re delighted to hear that Dan and Ish provided you with such attentive and thorough service throughout your experience. It’s fantastic to know you felt valued and well-informed every step of the way. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. Wishing you many happy miles in your new BMW! Kind regards, Sytner Nottingham BMW Team
Stephen was exceptional start to…
Stephen was exceptional start to finish. Great knowledge demonstrated throughout the process.
11 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jordan, Thank you very much for your kind words. We are delighted to hear that Stephen provided exceptional service and demonstrated great knowledge throughout your experience with us. It is always our aim to ensure every customer feels valued and well supported from start to finish. Your feedback means a great deal to the entire team here at Sytner Nottingham BMW. We truly appreciate you taking the time to share your experience and hope to welcome you back in the future. Kind regards, Sytner Nottingham BMW
First time user of the car servicing…
First time user of the car servicing department and impressed by the efficiency of the team. From the reception welcome and information received via video of the process on my car through to collection and payment.
James who was allocated as my contact was polite, helpful and informative on procedures and time schedule. On collection I had a very small enquiry related to the service at that point Syned was my contact (James on lunch break) who followed up on my question and dealt speedily and efficiently and I left a happy customer who will return again.
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Shirley, Thank you very much for your kind words and for choosing Sytner Nottingham BMW for your car servicing. We are delighted to hear that James and Syned provided you with polite, helpful, and efficient service throughout your visit. It’s wonderful to know that the video updates and overall process met your expectations. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
Excellent
Excellent, comprehensive & efficient. Maddie was super attentive.
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Alison, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Maddie provided attentive and efficient service, ensuring everything was comprehensive and to your satisfaction. It is always our aim to offer the highest standard of care to our customers, and your feedback truly honours our efforts. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Slipping Service
I left my car with Sytner Nottingham for warranty work. My overall experience was a mis diagnosis of the fault over the phone. A series of promised contacts which did not happen. When I collected the car I could not find it. I had been promised it would be cleaned. It had been powerwashed, but the inside was untouched. On a previous occasion it came back in showroom condition.
6 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Anthony, we apologise for the disappointing experience you had with Sytner Nottingham. It is regrettable that communication fell short and the vehicle was not returned to the standard you expected. We appreciate your feedback as it helps us improve. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
Ethan was professional and extremely…
Ethan was professional and extremely personable.
4 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Ethan provided a professional and personable experience during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope to welcome you back to Sytner Nottingham BMW in the future for any of your motoring needs. Kind regards, The Sytner Nottingham BMW Team
Service was there was on a different…
Service was there was on a different level keeping you updated 24/7 really made the buying of the vehicle easy
Really looked after myself and the car and on collecting the car was more then what you asked for
Amazing service from MR Daniel Rana
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Nathan, Thank you ever so much for your kind words and fantastic 5-star review. We’re delighted to hear that Daniel Rana provided exceptional service and kept you updated throughout the process, making your vehicle purchase smooth and enjoyable. It’s wonderful to know you felt well looked after both personally and with your car. Your feedback truly means a lot to us, and we’re thrilled that your experience with Sytner Nottingham BMW exceeded your expectations. Best wishes, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ricky, Thank you ever so much for your kind words. We are delighted to hear that you found our team great, helpful and friendly. It is always our aim to provide a welcoming and supportive experience for all our customers. Your positive feedback truly means a lot to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Disappointing
My 22 year old X3 was in for a recall on the driver's airbag. Tried to call to book it in but after repeated attempts I failed to get an answer. After leaving an answer phone message I was invited to start a what's app chat and after a few days and much back n forth finally booked my car in for it's recall, this could have been done in a few minutes over the phone if someone at the dealership had of just picked up my call. On the day the guy on the desk was polite and friendly and I had text messages to keep me updated on progress which was great however on collection the car was handed back to me with a flat battery and despite requesting a valet the car was no cleaner outside or inside than when I dropped it off. Rather disappointing, just as well it was a recall FOC but it serves as a remind as to why I don't take my car to main dealers for servicing. I have a 5 series that's been waiting 8 months for a recall on a starter motor, perhaps they'll do a better job of that when they final get round to it. Would have gone with 1 star but thought the guy on the desk was worth an extra star.
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ritch, thank you for sharing your experience. We apologise for the difficulties you faced when trying to book your recall and for the condition in which your car was returned. We appreciate your kind words about our team member on the desk. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Your feedback is important to us.
Very well looked after when I bought my…
Very well looked after when I bought my BMW’ Alpina could not have wished for a better hand over thank you very much
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Desmond, Thank you very much for your kind words. We are delighted to hear that you felt so well looked after when purchasing your BMW Alpina. It is always our aim to provide a seamless and enjoyable handover experience, and we’re thrilled that we could meet your expectations. Your satisfaction means a great deal to us, and we hope you continue to enjoy every moment with your new vehicle. Please do not hesitate to get in touch if you need anything further. Best wishes, The Sytner Nottingham BMW Team
Daniel was excellent throughout our…
Daniel was excellent throughout our experience buying an BMW. Everything was explained and we walked away with a good deal on a car.
Thank you for the good experience
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Frost, Thank you very much for your kind words and for taking the time to share your experience with Daniel and the team at Sytner Nottingham BMW. We are delighted to hear that everything was clearly explained and that you were pleased with the deal on your new BMW. It’s wonderful to know that your experience was a positive one. We truly appreciate your custom and hope you enjoy many happy miles in your new car. Best wishes, Sytner Nottingham BMW
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