Our son recently purchased a used BMW1 Series, and Billy Miller at Sytner BMW Nottingham was exceptional throughout. He was very professional, informative, and nothing was too much trouble. The way he... See more
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We have brought many cars over the years from Sytner of Nottingham . The staff are so friendly and help full plus the selection of cars is all what you need under one roof . My mum who's 81 ye... See more
Company replied
Always take my BMW here for when it needs servicing and other things, never had any issues and I know my car gets well looked after being in their care.
Friendly, welcoming and lovely group of guys and gals. Makes you feel so at ease knowing whether you need a service, repair or new car you wouldn’t want to go elsewhere.
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Lenton Lane, NG7 2AX, Nottingham, United Kingdom
- 0115 934 1414
4.5
Excellent
1k reviews
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Dan & Ish were amazing
Dan & Ish were amazing right from the enquiry I made through to collecting my new car. They answered all my questions and spoke through everything with me in depth and made me feel like a valued customer. I would highly recommend Dan & Ish. 10/10 customer service!
11 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Beth, Thank you ever so much for your wonderful review. We’re delighted to hear that Dan and Ish provided you with such attentive and thorough service throughout your experience. It’s fantastic to know you felt valued and well-informed every step of the way. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive feedback. Wishing you many happy miles in your new BMW! Kind regards, Sytner Nottingham BMW Team
Stephen was exceptional start to…
Stephen was exceptional start to finish. Great knowledge demonstrated throughout the process.
11 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Jordan, Thank you very much for your kind words. We are delighted to hear that Stephen provided exceptional service and demonstrated great knowledge throughout your experience with us. It is always our aim to ensure every customer feels valued and well supported from start to finish. Your feedback means a great deal to the entire team here at Sytner Nottingham BMW. We truly appreciate you taking the time to share your experience and hope to welcome you back in the future. Kind regards, Sytner Nottingham BMW
First time user of the car servicing…
First time user of the car servicing department and impressed by the efficiency of the team. From the reception welcome and information received via video of the process on my car through to collection and payment.
James who was allocated as my contact was polite, helpful and informative on procedures and time schedule. On collection I had a very small enquiry related to the service at that point Syned was my contact (James on lunch break) who followed up on my question and dealt speedily and efficiently and I left a happy customer who will return again.
8 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Shirley, Thank you very much for your kind words and for choosing Sytner Nottingham BMW for your car servicing. We are delighted to hear that James and Syned provided you with polite, helpful, and efficient service throughout your visit. It’s wonderful to know that the video updates and overall process met your expectations. Your satisfaction is very important to us, and we look forward to welcoming you back in the future. Best regards, The Sytner Nottingham BMW Team
Excellent
Excellent, comprehensive & efficient. Maddie was super attentive.
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Alison, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Maddie provided attentive and efficient service, ensuring everything was comprehensive and to your satisfaction. It is always our aim to offer the highest standard of care to our customers, and your feedback truly honours our efforts. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Slipping Service
I left my car with Sytner Nottingham for warranty work. My overall experience was a mis diagnosis of the fault over the phone. A series of promised contacts which did not happen. When I collected the car I could not find it. I had been promised it would be cleaned. It had been powerwashed, but the inside was untouched. On a previous occasion it came back in showroom condition.
6 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Anthony, we apologise for the disappointing experience you had with Sytner Nottingham. It is regrettable that communication fell short and the vehicle was not returned to the standard you expected. We appreciate your feedback as it helps us improve. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Thank you for bringing this to our attention.
Ethan was professional and extremely…
Ethan was professional and extremely personable.
4 June 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Andrew, Thank you very much for your kind words. We are delighted to hear that Ethan provided a professional and personable experience during your visit. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the whole team. We hope to welcome you back to Sytner Nottingham BMW in the future for any of your motoring needs. Kind regards, The Sytner Nottingham BMW Team
Service was there was on a different…
Service was there was on a different level keeping you updated 24/7 really made the buying of the vehicle easy
Really looked after myself and the car and on collecting the car was more then what you asked for
Amazing service from MR Daniel Rana
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Nathan, Thank you ever so much for your kind words and fantastic 5-star review. We’re delighted to hear that Daniel Rana provided exceptional service and kept you updated throughout the process, making your vehicle purchase smooth and enjoyable. It’s wonderful to know you felt well looked after both personally and with your car. Your feedback truly means a lot to us, and we’re thrilled that your experience with Sytner Nottingham BMW exceeded your expectations. Best wishes, The Sytner Nottingham BMW Team
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ricky, Thank you ever so much for your kind words. We are delighted to hear that you found our team great, helpful and friendly. It is always our aim to provide a welcoming and supportive experience for all our customers. Your positive feedback truly means a lot to us and encourages us to maintain the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Disappointing
My 22 year old X3 was in for a recall on the driver's airbag. Tried to call to book it in but after repeated attempts I failed to get an answer. After leaving an answer phone message I was invited to start a what's app chat and after a few days and much back n forth finally booked my car in for it's recall, this could have been done in a few minutes over the phone if someone at the dealership had of just picked up my call. On the day the guy on the desk was polite and friendly and I had text messages to keep me updated on progress which was great however on collection the car was handed back to me with a flat battery and despite requesting a valet the car was no cleaner outside or inside than when I dropped it off. Rather disappointing, just as well it was a recall FOC but it serves as a remind as to why I don't take my car to main dealers for servicing. I have a 5 series that's been waiting 8 months for a recall on a starter motor, perhaps they'll do a better job of that when they final get round to it. Would have gone with 1 star but thought the guy on the desk was worth an extra star.
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Ritch, thank you for sharing your experience. We apologise for the difficulties you faced when trying to book your recall and for the condition in which your car was returned. We appreciate your kind words about our team member on the desk. We would like to invite you to contact our Service Manager yolantasarno@sytner.co.uk to discuss your concerns further. Your feedback is important to us.
Very well looked after when I bought my…
Very well looked after when I bought my BMW’ Alpina could not have wished for a better hand over thank you very much
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Desmond, Thank you very much for your kind words. We are delighted to hear that you felt so well looked after when purchasing your BMW Alpina. It is always our aim to provide a seamless and enjoyable handover experience, and we’re thrilled that we could meet your expectations. Your satisfaction means a great deal to us, and we hope you continue to enjoy every moment with your new vehicle. Please do not hesitate to get in touch if you need anything further. Best wishes, The Sytner Nottingham BMW Team
Daniel was excellent throughout our…
Daniel was excellent throughout our experience buying an BMW. Everything was explained and we walked away with a good deal on a car.
Thank you for the good experience
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Mr Frost, Thank you very much for your kind words and for taking the time to share your experience with Daniel and the team at Sytner Nottingham BMW. We are delighted to hear that everything was clearly explained and that you were pleased with the deal on your new BMW. It’s wonderful to know that your experience was a positive one. We truly appreciate your custom and hope you enjoy many happy miles in your new car. Best wishes, Sytner Nottingham BMW
Maddie was very helpful and kept me…
Maddie was very helpful and kept me informed throughout
20 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Julie, Thank you very much for your kind words. We are delighted to hear that Maddie was helpful and kept you informed throughout your experience. Providing excellent customer service is very important to us, and it’s wonderful to know that Maddie’s support made a positive difference. Your feedback is greatly appreciated, and we hope to have the pleasure of assisting you again in the future. Wishing you all the best with your BMW. Kind regards, The Sytner Nottingham BMW Team
Sytner bmw nottingham brill service…
Sytner bmw nottingham brill service raza Muhammad was brilliant best service you could ever get they listen to what you looking they go far and beyond and make sure your happy with what you looking for
24 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Stephen, Thank you ever so much for your fantastic review. We are delighted to hear that Raza Muhammad provided you with brilliant service and went above and beyond to ensure you were happy with your experience. It’s wonderful to know that our team listened carefully to your needs and made the process enjoyable. Your kind words truly mean a lot to us, and we look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Purchased a BMW i4 M50 from Sytner BMW…
Purchased a BMW i4 M50 from Sytner BMW Nottingham as a distance sale from Manchester. Prior to collection, I had several conversations with the salesperson over the phone and via email and was repeatedly assured the car would be presented in excellent cosmetic condition and fully prepared for handover.
On arrival, the dealership staff and reception were welcoming and professional, which I appreciated. The car itself is also a fantastic specification and drives brilliantly. However, the cosmetic presentation of the vehicle was disappointing for a premium BMW main dealer.
During inspection, I found numerous swirl marks, scratches, and poorly prepared paintwork around the vehicle, particularly around the rear bumper and boot opening area. Even the salesperson immediately acknowledged part of the issue and took the car away briefly to improve it before we continued with the handover.
A few days later, after being asked to complete the BMW feedback survey, I explained honestly that I could not leave a top rating due to the condition the vehicle had been supplied in. I was eventually offered a £200 goodwill gesture, which I accepted, but after obtaining a professional quote, the corrective work required — including paint correction and windscreen chip repair — is close to £600.
While I appreciate the courtesy of the staff and the goodwill contribution, I expected far better preparation standards from a reputable BMW retailer, especially after travelling a considerable distance based on the assurances given beforehand.
Overall, a great car, but the cosmetic preparation and attention to detail fell well below expectations for a BMW Approved Used vehicle.
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear R P, thank you for your detailed feedback. We sincerely apologise that the cosmetic condition of your BMW i4 M50 did not meet the high standards you rightly expected from a premium BMW retailer. We are pleased to hear you found the staff welcoming and the car’s specification and performance excellent. Your comments regarding the preparation and presentation have been noted, and we appreciate you taking the time to share your experience with us. We hope you continue to enjoy your vehicle.
Excellent courtesy
Excellent courtesy, efficiency and I was constantly informed of the work progress. McKai was exceptionally helpful, he made my long day comfortable thank you to him
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear H Vyas, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that McKai provided exceptional assistance and made your day more comfortable. It is wonderful to know that you appreciated the courtesy, efficiency, and regular updates throughout the work on your vehicle. Your feedback is greatly valued, and we hope to continue delivering the high standard of service you experienced on your next visit. Kind regards, Sytner Nottingham BMW Team
Maddie at BMW Nottingham was highly…
Maddie at BMW Nottingham was highly courteous, very professional and efficient in her approach. She made the process of servicing my X5 as smooth and transparent as possible. Thanks.
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Martin, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Maddie provided you with courteous, professional, and efficient service during your X5’s servicing. It’s wonderful to know the process was smooth and transparent, as we always aim to make things as straightforward as possible for our customers. Your feedback is greatly appreciated, and we look forward to welcoming you back to BMW Nottingham in the future. Best regards, The Sytner Nottingham BMW Team
The Staff are amazing a big thank you…
The Staff are amazing a big thank you to Haley and Malek 👍
21 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Adam, Thank you ever so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Haley and Malek provided such excellent service during your visit. It’s always wonderful to know our team have made a positive impression. Your feedback truly means a lot to us and encourages everyone to continue delivering the highest standards. We look forward to welcoming you back to Sytner Nottingham BMW in the future. Best wishes, The Sytner Nottingham BMW Team
Quick and efficient all round - Ethan was very helpful
Quick and efficient all round. Ethan Sinclair was professional and very helpful in finding me a suitable private working area. The various snacks & coffee are much appreciated - keep these going, they make the experience for those waiting much more comfortable and we can crack on with our remote working. The service of the vehicle itself was very quick and they worked on only the parts that required replacement and the car was washed and cleaned which is appreciated.
18 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Oz, Thank you very much for your kind words and positive feedback. We’re delighted to hear that Ethan Sinclair provided professional and helpful service, and that the private working area and refreshments made your visit more comfortable. It’s great to know the vehicle service was quick and efficient, with only necessary repairs carried out, and that you appreciated the car being washed and cleaned. Your satisfaction means a great deal to us, and we look forward to welcoming you back in the future. Best regards, Sytner Nottingham BMW Team
I trust the engineers at Sytner BMW…
I trust the engineers at Sytner BMW would take good care of my vehicle. Hailey my rep was good at keeping me updated with the services during the day.
18 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Michelle, Thank you for your kind words and for placing your trust in our engineers here at Sytner Nottingham BMW. We are delighted to hear that Hailey kept you well informed throughout the service of your vehicle. It is always our aim to provide clear communication and excellent care, ensuring your experience is as smooth and reassuring as possible. We truly appreciate your feedback and look forward to welcoming you back in the future. Best wishes, The Sytner Nottingham BMW Team
Windscreen Replacement…
I went into Sytner to get my windscreen replaced, however you had ordered the wrong windscreen, I should have realised when all the emails and texts were in my wife's name ... you had ordered a windscreen for her car not mine.
However, the service went back to the usual 5 stars after this, coffee while waiting and they sorted it out, but it took 3 days to replace a windscreen :(
11 May 2026
Unprompted review
Reply from Sytner Group - Sytner Nottingham BMW
Dear Phil, thank you for your honest feedback. We apologise for the mix-up with the windscreen order and understand how frustrating the delay must have been. It’s good to hear that our team were able to provide you with a comfortable experience while you waited and that the issue was eventually resolved to your satisfaction. We appreciate your continued support and hope to deliver a seamless service for you in the future. Kind regards, Sytner Nottingham BMW.
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