Tom was brilliant throughout the whole session. We spent hours choosing the car, test driving them and then going through all the paperwork and Tom was patient, knowledgeable and had a good sense of... See more
Location
Switch locationBolingbroke Way, BS34 6FE Bristol, GB
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See what reviewers are saying
Great service from Sytner. Very smooth and easy pick up of our new car. Very happy with the professional service we had especially from Joe Watson and Arriz Yaqub. Definitely recommend this company.
Very friendly and helpful place to visit. Lots of options and a variety of vehicles. Robbie and Zidah were fantastic, very knowledgeable and patient when it came to us making the right choice. They a... See more
Company replied
I have sent several messages including completing the contact form online and contact form to start a conversation over WhatsApp with no response to book a MOT and winter check. I then called today, a... See more
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Bolingbroke Way, BS34 6FE, Bristol, United Kingdom
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Only came in to look around a few cars…
Only came in to look around a few cars for the new year, great selection, lovely staff!

Reply from Sytner Group - Sytner Select Bristol
Great experience from start to finish
Great experience from start to finish, Mark put me at ease at explained everything thoroughly , would recommend

Reply from Sytner Group - Sytner Select Bristol
As a retuning customer to Sytner Select…
As a retuning customer to Sytner Select my wife and I had a fantastic experience from start to finish. The team of Johnny and Alex were professional, honest, and made purchasing our car quick and stress-free. I truly appreciate the friendly service and transparency throughout the process. Highly recommended dealership—would definitely use them again and confidently refer others.

Reply from Sytner Group - Sytner Select Bristol
Excellent professional staff, good experience
Bought our new car today Alicia was particularly fantastic, professional and super helpful. Process really clear - Alex C (manager) explained everything and good experience- would recommend Sytner, thank you team!

Reply from Sytner Group - Sytner Select Bristol
Exceptional Experience with Rusty – We Drove Home TWO New Cars!
I recently had the absolute pleasure of working with Rusty at Sytner Select to purchase not one, but two vehicles for my family. From start to finish, the experience was outstanding, thanks almost entirely to Rusty's professionalism, patience, and genuine care.
If you're looking for a dealership that values its customers and employs real professionals like Rusty, look no further. We are thrilled with both of our new cars and will recommend Sytner Bristol to everyone we know. Thank you for earning our trust and our business—twice over!

Reply from Sytner Group - Sytner Select Bristol
Great experience
I have a great experience with Coby today very quick and efficient. I would recommend

Reply from Sytner Group - Sytner Select Bristol
Daniel very helpful showing me round…
Daniel very helpful showing me round and no pressure listening to my needs

Reply from Sytner Group - Sytner Select Bristol
Great experience and customer service…
Great experience and customer service from Arriz, found the car I was looking for and very smooth process!

Reply from Sytner Group - Sytner Select Bristol
Had a positive experience with Alex…
Had a positive experience with Alex test driving a car. Very friendly rapport throughout the whole experience. Even though they did not have the right car I will definitely be coming back.

Reply from Sytner Group - Sytner Select Bristol
Sytner Select Bristol
I had an excellent experience at sytner select Bristol with Daniel Wesolowski he was very helpful with all my questions. He answered them with professionalism and he is very knowledgeable.

Reply from Sytner Group - Sytner Select Bristol
Bought a jaguar f pace from rusty…
Bought a jaguar f pace from rusty ,great service not pushy like car salesman can be
Very helpful
Had a problem with car cracked front disc but was sorted the very next morning nothing was too much
Would use again excellent service

Reply from Sytner Group - Sytner Select Bristol
Really helpful and informative - great service
Really helpful and informative - Daniel Wesolowski was great and I am seriously considering a purchase as a result of his services. Thank you Daniel!

Reply from Sytner Group - Sytner Select Bristol
Everyone I spoke to was really helpful
Everyone I spoke to was really helpful and professional. No one at Sytner felt pushy in selling the car and I would recommend to anyone. Freya and Henry are the two people I spoke to when looking into buying a car and they both answered any questions and tried to find the best deal for me :)

Reply from Sytner Group - Sytner Select Bristol
When i arrived for my 8.30am service…
When i arrived for my 8.30am service 20th December, no had any keys to get into the premises so had to wait until 9.00am until someone arrived with keys. I was then told i did not have an appointment even though it was made on the 10th Dec when my car was in for MOT by member of staff who wrote it down for me. Also was told my appointment for 29th Dec had not been booked in either even though it was booked at same time by the same person who wrote it down. They did service my car as they had no other vehicles booked in but three hours later it was finally finished. Its not acceptable customer service.

Reply from Sytner Group - Sytner Select Bristol
Freya was amazing at helping my partner…
Freya was amazing at helping my partner pick and buy a car. Lovely place, lots of cars and amazing staff. 10/10 service

Reply from Sytner Group - Sytner Select Bristol
Great Experience
Had a great experience at Sytner Select Bristol with Josh P. Looked at a Volvo xc40. Josh was friendly, courteous and knowledgeable. I now have a decision to make over Christmas.

Reply from Sytner Group - Sytner Select Bristol
Great service today from Dan L
Great service today from Dan L. Really knew his stuff, great experience

Reply from Sytner Group - Sytner Select Bristol
Daniel wesolowski is Super friendly…
Daniel wesolowski is Super friendly very helpful.
Made purchasing the car very easy.

Reply from Sytner Group - Sytner Select Bristol
Avoid.
Can't fault the front of house staff, everyone always friendly.
Overall services, diabolical.
Purchased a car. Within 9 months it had been returned 8+ times all with the same issue, the issue was reported in the 1st week of purchase. They clearly do not have the skill to fix.
They had the car for 4 months in total so I was paying for a vehicle i did not have.
Tried to give the car back after 5 months. But they then had the car for 2 straight months so couldn't do much at that time. When it came to it, I was handed to the sales team and told they would only part exchange it for half the value as its not worth the full value. Advised it was not worth the value to be begin with due to its issues. Not to mention i traded my old car in so would have lost that also. Was then advised to go to finance company as they wouldn't do what was needed.
They had me agree to try repair it one last time, it has now been 3 weeks since drop off and have received zero communication, zero updates.
Now having to go through the stress of finance company and ombudsman to sort.
I also have 2 friends who have also purchased their vehicles from here in the last few months who are having similar issues with problems with vehicles and multiple returns to the shop to try and fix. Greatest advice is to avoid.

Reply from Sytner Group - Sytner Select Bristol
Kyle was a legend very helpful.

Reply from Sytner Group - Sytner Select Bristol
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