The car was cleaned and in perfect condition before we came to pick it up. The team went above and beyond to make sure everything was clear and that the process of sorting finance etc was smooth. Coul... See more
Company replied
Location
Switch locationPenarth Road, CF11 8TT Cardiff, GB
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I had a love experience with summer and Melvin today! They were both so lovely and accommodating nothing was too much and they. They were so welcoming putting us at ease and explaining everything. Tha... See more
Company replied
They made us feel comfortable. The motability team were extremely helpful and explained everything that was happening. They stopped workers when the noise got to much for my partner due to her di... See more
Company replied
Keelan and Liam provided 10/10 service from start to finish. Very professional, warm and attentive. Thank you both so much for making the process of buying my new car so seemless!! 100% recommend Synt... See more
Company replied
Company details
- #65 of 100 best companies in Car dealer
- #38 of 62 best companies in Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Penarth Road, CF11 8TT, Cardiff, United Kingdom
4.6
Excellent
2K reviews
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Ivin and melvin are the best would…
Ivin and melvin are the best would alwyas recomened them to anyone buying a car
16 April 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I had a love experience with summer and…
I had a love experience with summer and Melvin today! They were both so lovely and accommodating nothing was too much and they. They were so welcoming putting us at ease and explaining everything. Thank you guys 🩷
12 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Maisha, for your lovely review. We’re delighted to hear that Summer and Melvin made you feel so welcome and at ease during your visit. It’s wonderful to know they were able to explain everything clearly and accommodate your needs. Your kind words truly mean a lot to the team. We hope to see you again soon and wish you all the best. Thanks once again for taking the time to share your experience with us.
Summer and Melvin
Summer and Melvin , were very helpful and made the experience go smoothly and quick.
12 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ella, Thank you ever so much for your kind words. We’re delighted to hear that Summer and Melvin were able to assist you so effectively and make the entire experience smooth and quick. It’s always our aim to provide excellent service and ensure our customers feel well supported throughout. Your positive feedback truly means a lot to the team here at Sytner Select Cardiff. We hope to welcome you back again in the future. Best wishes, The Sytner Select Cardiff Team
Had a genuinely good experience buying…
Had a genuinely good experience buying a car from here. The biggest plus for me was that there was absolutely no pressure. When we arrived the sales guy Robert introduced himself, explained the set up and left us to browse. No hard sales, no following us round, just hands off until we wanted to ask some questions. To be honest I had gone out that day with no intention to actually buy, just to look!
I liked three cars and took two for a test drive, and loved one of them. Robert was happy to answer all my questions very honestly and was lovely to chat to. He would have been more than happy if I wanted to take some time to think about it and come back another day but I decided to go for it.
When it came to sorting out the paperwork he and his sales manager Jacob talked me through it and made it all easy and straightforward. All in all I was very happy. I tend to keep my cars for a long time so hope they are still there in 8 years when I’m ready for my next one! 🙂
10 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Lisa, for your wonderful review. We’re delighted to hear you had a relaxed and pressure-free experience with Robert and Jacob. It’s great that you found the perfect car and felt supported throughout the process. We truly appreciate your kind words and hope your new car brings you many happy years on the road. We look forward to welcoming you back whenever you’re ready for your next vehicle. Wishing you all the best!
Mohammed sold me a car
Mohammed sold me a car, great service. Highly recommend.
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ceri, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Mohammed provided you with great service and that you are happy with your new car. Your recommendation means a great deal to us. It’s always wonderful to know our customers feel valued and well looked after. We hope you enjoy many happy miles ahead and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Kips served me and has been nothing but…
Kips served me and has been nothing but helpful, so friendly and had given me lots of options of Mercedes cars that I was looking for. For future I will be asking for him to help me next time :)
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Aimee, Thank you ever so much for your kind words. We’re delighted to hear that Kips was helpful and friendly throughout your search for the perfect Mercedes. It’s wonderful to know he provided you with plenty of options to choose from. Your support means a great deal to us, and we look forward to assisting you again in the future. Please do not hesitate to ask for Kips next time – he’ll be more than happy to help! Best wishes, The Sytner Select Cardiff Team
We bought our knew car and was assisted…
We bought our knew car and was assisted by Mohammed he was so
Patient with us and we can not thank
Him
Enough everyone at sytner Cardiff went above and beyond for us to even given Easter eggs and teddies to the children made us all feel very welcome. And we will
All be back to get our next car
Thanks again Moe and Harrison and Jacob for everything
7 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Laura, Thank you so much for your wonderful review. We’re delighted to hear that Mohammed, Harrison, and Jacob made your experience so positive and that the whole team at Sytner Select Cardiff made you and your family feel so welcome. It’s lovely to know the Easter eggs and teddies were appreciated by the children. We truly value your kind words and look forward to welcoming you back when you’re ready for your next car. Best wishes, The Sytner Select Cardiff Team
Amazing team! So friendly and helpful
The car was cleaned and in perfect condition before we came to pick it up. The team went above and beyond to make sure everything was clear and that the process of sorting finance etc was smooth. Couldn’t recommend them more, will definitely be coming back for future cars.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much, Cerys, for your wonderful review. We’re delighted to hear that the car was in perfect condition and that our team made the finance process smooth and clear for you. It’s always our aim to go above and beyond for our customers, and your kind words mean a great deal to us. We look forward to welcoming you back to Sytner Select Cardiff for your future car needs. Thanks again for your recommendation!
Robert, Keelan and Liam
Robert, Keelan and Liam were great. We needed quite a lot of support to get the best deal for us and they made everything really simple.
9 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you, Palmer, for your kind words. We’re delighted to hear that Robert, Keelan and Liam were able to provide the support you needed and made the process straightforward. It’s always our aim to ensure every customer feels confident and well-informed when securing the best deal. Your feedback is greatly appreciated and serves as a wonderful encouragement to the team. We hope you continue to enjoy your experience with Sytner Select Cardiff.
Muhammed and Jacob were great today in…
Muhammed and Jacob were great today in assisting with buying a car. They made the decision experience light and enjoyable and even got the baby a little teddy too! Thanks both.
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Kin, Thank you ever so much for your kind words. We’re delighted to hear that Muhammed and Jacob made your car buying experience enjoyable and stress-free. It’s wonderful to know that even the little teddy brought a smile to your baby’s face. Your feedback truly means a lot to us, and we’re grateful for the opportunity to assist you. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes from all of us at Sytner Select Cardiff.
Mohammed and Jacob sold us the car and…
Mohammed and Jacob sold us the car and had brilliant service
4 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Amy, Thank you very much for your kind words. We are delighted to hear that Mohammed and Jacob provided you with brilliant service during your car purchase. It’s always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to the team at Sytner Select Cardiff. We hope you enjoy your new car and look forward to welcoming you back in the future. Best wishes, The Sytner Select Cardiff Team
Keelan and Liam provided 10/10 service…
Keelan and Liam provided 10/10 service from start to finish. Very professional, warm and attentive. Thank you both so much for making the process of buying my new car so seemless!! 100% recommend Synter Select Cardiff to anyone buying a new car.
3 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you so much for your kind words and fantastic review. We are delighted to hear that Keelan and Liam provided you with such a professional and attentive service throughout your car buying experience. It’s wonderful to know the process was seamless and enjoyable for you. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your positive experience with Sytner Select Cardiff. Wishing you many happy miles in your new car!
Keelan and Liam were brilliant
Keelan and Liam were brilliant. Very helpful, attentive and professional throughout and got us away with a great new car in a short time. Would not hesitate to come back here again
3 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words, Ewan. We’re delighted to hear that Keelan and Liam provided such a helpful, attentive, and professional service throughout your experience. It’s wonderful to know you were able to drive away in a great new car so quickly. Your recommendation means a great deal to us, and we look forward to welcoming you back to Sytner Select Cardiff in the future. Wishing you many happy miles in your new vehicle!
Reply from Sytner Group - Sytner Select Cardiff
Dear Mehmet, Thank you very much for your kind words. We are delighted to hear that your experience with Sytner Select Cardiff was amazing and that we were able to assist you effectively. It is always our aim to provide excellent service and support to all our customers. Your positive feedback truly means a lot to us. We hope to welcome you back in the future and continue to meet your expectations. Best wishes, The Sytner Select Cardiff Team
Ivin and Aldi have been amazing help
Ivin and Aldi have been amazing help! Excellent princess treatment 🫶🏻
1 April 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Kathryn, Thank you ever so much for your wonderful review. We are absolutely delighted to hear that Ivin and Aldi provided you with such excellent service and made you feel truly valued. It’s always our aim to offer a first-class experience, and your kind words mean a great deal to the entire team. We hope to welcome you back to Sytner Select Cardiff in the near future. Wishing you all the very best with your new vehicle! Warm regards, The Sytner Select Cardiff Team
They made us feel comfortable.
They made us feel comfortable.
The motability team were extremely helpful and explained everything that was happening.
They stopped workers when the noise got to much for my partner due to her disability.
We flet like they ceared for her health and wellbeing.
31 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Allen, Thank you very much for your kind words. We are delighted to hear that our Motability team made you both feel comfortable and supported throughout your visit. It is important to us that everyone’s health and wellbeing is prioritised, and we’re pleased that our team were attentive to your partner’s needs. Your feedback means a great deal, and we truly appreciate you taking the time to share your experience with Sytner Select Cardiff. Kind regards, The Sytner Select Cardiff Team
Sytner select cardiff
Just brought a car from the Cardiff showroom, lovely sales rep shiray,she wasn't pushy very kind and polite. Les was also very knowledgeable and professional, thanks guys gareth coop
30 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Gareth, thank you very much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that Shiray and Les provided you with knowledgeable, polite, and professional service during your visit to our Cardiff showroom. It’s wonderful to know you felt comfortable throughout the process. We truly appreciate your support and hope you enjoy your new car. Should you need anything in the future, please don’t hesitate to get in touch. Best wishes from the team.
Great customer service by Shinay
We purchased a car today from Sytner Select Cardiff and had a fantastic experience overall. Shinay Ali, our Sales Executive, was absolutely superb throughout the entire process.
The overall process did take quite a long time, but this was due to internal constraints rather than Shinay herself; there only seemed to be one person available to complete key parts of the sale. Despite this, Shinay did everything she could to keep things moving and speed things up as much as possible.
She was incredibly attentive, helpful, and professional, especially as we had children with us who were getting bored. She remained patient, polite, and approachable throughout, answering all of our questions clearly and making sure we felt supported at every step.
Her customer service was genuinely outstanding and made a big difference to our experience. We’re very grateful for her help and would highly recommend both Shinay and Sytner Select Cardiff.
Thank you again!
28 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you very much for your kind words and detailed feedback. We are delighted to hear that Shinay provided such attentive and professional service throughout your purchase, especially given the challenges on the day. It’s wonderful to know she made you and your family feel supported and comfortable. Your recommendation means a great deal to us, and we’re grateful for the opportunity to have assisted you. We hope you enjoy your new car and look forward to welcoming you back in the future.
Naeem Deep
Naeem Deep
Lovely experience at Sytner Select Cardiff, service was very straightforward and easy. It only took a couple hours for me to switch cars!
28 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Thank you for your kind words and for sharing your positive experience at Sytner Select Cardiff. We’re delighted to hear that the service was straightforward and efficient, making your car switch quick and hassle-free. It’s always our aim to provide a smooth and enjoyable process for our customers. Your feedback is greatly appreciated, and we hope you continue to enjoy your new vehicle. We look forward to welcoming you back in the future.
Melvin and Oliver were incredible
Melvin and Oliver were incredible. Nothing was too much for them. Gave plenty of information, allowed us to make our own decisions and even fitted us in when we didn’t have an appointment. Top quality service
22 March 2026
Unprompted review
Reply from Sytner Group - Sytner Select Cardiff
Dear Ben, Thank you ever so much for your kind words. We’re delighted to hear that Melvin and Oliver provided you with such a positive experience, offering plenty of information and flexibility. It’s wonderful to know you felt supported in making your own decisions and that we could accommodate you without an appointment. Your feedback means a great deal to the whole team at Sytner Select Cardiff. We truly appreciate you taking the time to share your experience. Best wishes, The Sytner Select Cardiff Team
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