Your staff are always efficient and amiable. You know your stuff as far as BMW's are concerned. You are not cheap but you are certainly not as expensive as some at your end of the market. I will c... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First rate service. Ollie kept me informed from beginning to end and nothing was too much trouble and he always had time for any questions that I had
Company replied
The sales executive knew his stuff and ensured that the car had sufficient battery power for out test drive. The coffee was also very tasty! We could have done without the hard sell of ceramic finish... See more
Company replied
First class dealership. Flawless experience in the Service Department. Your use of a central booking service does not work. I had great difficulty in having repeatedly phoning to get the job done.... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Battlefield Road 70, SY1 4AQ, Shrewsbury, England, United Kingdom
- 01743467467
4.7
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your staff are always efficient and…
Your staff are always efficient and amiable.
You know your stuff as far as BMW's are concerned.
You are not cheap but you are certainly not as expensive as some at your end of the market.
I will continue to use you and would use you for my wife's car but you do not servive VW.
4 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
First rate service
First rate service. Ollie kept me informed from beginning to end and nothing was too much trouble and he always had time for any questions that I had
2 September 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Thank you so much for your kind words and positive feedback. We are delighted to hear that Ollie provided first-rate service and kept you informed throughout your experience. It’s wonderful to know that he was always happy to answer your questions and made the process as smooth as possible. Your satisfaction is very important to us, and your support is greatly appreciated. We look forward to welcoming you back to Sytner Shrewsbury BMW in the future.
Excellent service once within the…
Excellent service once within the dealership.
29 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Kevin, Thank you very much for your kind words and for sharing your positive experience with us at Sytner Shrewsbury BMW. We are delighted to hear that you received excellent service during your visit to the dealership. It is always our aim to provide a welcoming and professional environment for all our customers. Your feedback is greatly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Shrewsbury BMW Team
Kept informed each stage of work…
Kept informed each stage of work done,car handed back clean and valeted.Staff were 100% Thank you.
27 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear you felt well informed throughout each stage of the work and that your car was returned to you clean and valeted. Our team always strives to provide the best possible service, and it’s wonderful to know that this was reflected in your experience. Your appreciation means a great deal to us and encourages us to maintain these high standards. We look forward to welcoming you back in the future.
First class service…Leah the service…
First class service…Leah the service advisor is faultless… nothing is a problem.. mechanics are all first class too ..
26 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Rich, thank you ever so much for your kind words and wonderful 5-star review. We are absolutely delighted to hear that Leah and the entire team provided you with first class service. It’s great to know that our mechanics met your expectations as well. Your feedback truly means a lot to us and serves as a great encouragement to everyone at Sytner Shrewsbury BMW. We look forward to welcoming you back in the future. Warm regards from all of us.
Terrific service
Terrific service and brilliant dealership. Professional and courteous and Kyle in particular a credit to Sytner and all things M. With thanks
25 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Joe, thank you ever so much for your kind words and fantastic 5-star review. We’re absolutely delighted to hear that you found our service terrific and the dealership brilliant. Kyle will be thrilled to know he made such a positive impression, and we agree he is indeed a credit to Sytner and the M range. Your appreciation means a great deal to all of us here. We look forward to welcoming you back again soon. Many thanks once again.
Staff were very good from arrival to…
Staff were very good from arrival to departure
18 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear J Dixon, Thank you ever so much for your kind words. We are delighted to hear that our team provided excellent service from the moment you arrived until your departure. It is always our aim to ensure every customer feels valued and well cared for throughout their visit. Your positive feedback means a great deal to us and motivates the entire team to maintain high standards. We truly appreciate you taking the time to share your experience. Kind regards, Sytner Shrewsbury BMW Team
Excellent service from Sytner Shrewsbury
Matthew, Lily, Mark, Katie, Lee all super helpful.
As Friday drew to a close it was nice to chat car specs with the sales folks and talk about the i3.
7 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Thank you, Rob, for your kind words. We’re delighted to hear that Matthew, Lily, Mark, Katie, and Lee provided such helpful and friendly service. It’s always a pleasure to engage with customers who appreciate chatting about car specifications, especially about the innovative i3. We truly value your positive feedback and are glad your experience with us was so enjoyable. We look forward to welcoming you back to Sytner Shrewsbury BMW in the future. Safe motoring!
First-class service ...
First-class service from @Dan_Smart, who always makes buying a new car absolutely seamless. Fantastic customer service, and a genuinely enjoyable experience. Thank you!
5 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Thank you so much, Twig, for your kind words and fantastic review. We’re thrilled to hear that Dan provided a first-class service and made your car buying experience seamless and enjoyable. It’s always our aim to deliver outstanding customer service, and it’s wonderful to know this was reflected in your visit. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Shrewsbury BMW in the future. Cheers!
I recently had my vehicle in for an MOT…
I recently had my vehicle in for an MOT and would like to extend my sincere appreciation for the exceptionally efficient and accommodating service provided. Every effort was made to ensure a seamless experience, and I was particularly impressed by the thoroughness of the vehicle’s cleaning—my car was returned looking as good as new. I would highly recommend Syntner BMW Shrewsbury to anyone seeking reliable and professional automotive care.
Many Thanks
Colin Brady
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Mr Brady, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury BMW. We are delighted to hear that you found our service efficient and accommodating, and that the vehicle cleaning met your expectations. Your recommendation means a great deal to us. It is always our aim to provide reliable and professional care, and we truly appreciate your support. Kind regards, The Sytner Shrewsbury BMW Team
Dealership is very customer…focused
Dealership is very customer centric,they pay attention to even the smallest of details and make the customer experience rewarding!
Both George and Owen were consumate professionals and helped to convince me to buy a second vehicle from the dealership!
25 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Andy, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that George and Owen provided such professional and attentive service, making your visit enjoyable. It’s wonderful to know that our focus on the finer details contributed to your decision to purchase a second vehicle with us. Your support means a great deal, and we look forward to welcoming you back to Sytner Shrewsbury BMW in the future. Best wishes, The Sytner Shrewsbury BMW Team
My recent visit was very good
My recent visit was very good, only a brake fluid change so was in and out in less than an hour and a half. I like the WhatsApp chat they have in place, it means you're not waiting on the phone to speak to one of their advisors. Very good service.
22 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Lee, thank you very much for your kind words and positive feedback. We’re delighted to hear that your brake fluid change was quick and efficient, and that you found our WhatsApp chat service convenient. It’s great to know that our approach helps to make communication easier and saves you time. We truly appreciate you taking the time to share your experience and look forward to welcoming you back to Sytner Shrewsbury BMW in the future. Best wishes from the team.
Easy and proffesional service
Easy and was fully informed during the whole process form booking in to the service of my car.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Iain, Thank you very much for your kind words and for taking the time to share your experience with Sytner Shrewsbury BMW. We are delighted to hear that the entire process, from booking in to the service of your car, was easy and that you felt fully informed throughout. It is always our aim to provide clear communication and excellent service. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Shrewsbury BMW Team
Excellent customer service
Excellent customer service. Online systems also perfect. Refreshments on site.
17 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Lee, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Shrewsbury BMW. We are delighted to hear that our customer service and online systems met your expectations. It’s wonderful to know that the refreshments on site added to your visit. Your positive feedback truly means a lot to us, and we hope to welcome you back again soon for any future motoring needs. Best wishes, The Sytner Shrewsbury BMW Team
I recently had the brake fluid changed…
I recently had the brake fluid changed on my BMW 1 series at Sytner BMW, and the experience was excellent from start to finish. The team were professional, courteous, and made the entire process straightforward and hassle-free.
What really stood out was the online video health check. Being kept informed throughout the service with a clear video report gave me complete confidence in the work being carried out and demonstrated a high level of transparency. It was reassuring to see exactly what had been inspected and to receive explanations in a clear and professional manner.
The dealership’s attention to detail, excellent communication, and commitment to customer service were first class. It’s refreshing to deal with a team that genuinely values keeping customers informed throughout the servicing process. I would happily recommend Sytner BMW to anyone looking for a professional, trustworthy dealership and will certainly be returning for future servicing.
Thank you Lewis for your customer care and attention to detail.
11 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Isaac, Thank you very much for your kind words and detailed feedback. We are delighted to hear that the online video health check and our team’s communication provided you with confidence and reassurance throughout your service. It’s wonderful to know that Lewis and the rest of the team made your experience straightforward and professional. Your recommendation means a great deal to us, and we look forward to welcoming you back for your future servicing needs. Best wishes, The Sytner Shrewsbury BMW Team
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear John, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received excellent service during your visit to Sytner Shrewsbury BMW. It is always our aim to provide a first-class experience for all our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Best wishes, The Sytner Shrewsbury BMW Team
Excellent facilities
Excellent facilities, I could use my two screen laptop at one of the work stations whilst I waited for my car to be serviced which was completed before the time quoted.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Craig, Thank you very much for your kind words and for taking the time to share your experience at Sytner Shrewsbury BMW. We are delighted to hear that you found our facilities excellent and that the workstations met your needs while you waited. It’s also wonderful to know that your car was serviced promptly and completed ahead of schedule. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Shrewsbury BMW Team
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Leonard, Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that you found our staff very helpful and that your buying experience was great. It is always our aim to provide excellent service and ensure our customers feel valued throughout their visit. Your positive feedback is truly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Shrewsbury BMW in the future. Best regards, The Sytner Shrewsbury BMW Team
Friendly and knowledgeable staff.
The manner staff conducted themselves and especially Jack Ioannou who portrayed a friendly manner and was knowledgeable in all aspects of our queries and was a credit to BMW Shrewsbury.
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Mr Clift, Thank you very much for your kind words and for recognising Jack Ioannou’s friendly and knowledgeable approach. We are delighted to hear that our team conducted themselves in a manner befitting the high standards of BMW Shrewsbury. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to all of us. It is always our aim to provide excellent service and support, and we are pleased this was reflected during your experience. Kind regards, The Sytner Shrewsbury BMW Team
Excellent service
Excellent service from all team member I interacted with.
26 June 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury BMW
Dear Russell, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you received excellent service from all the team members you interacted with. It is always our aim to provide a welcoming and professional environment for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Shrewsbury BMW. We look forward to welcoming you back in the future. Kind regards, The Sytner Shrewsbury BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.