Great customer service, exceptional infact. From start to finish, managed expectations, prompt, and competitive, well done. Booking, explaining process, executing it, picking up the car bang on time,... See more
Company replied
Location
Switch locationFeatherbed Lane, Sundorne Trade Park, SY1 4NS Shrewsbury, England, GB
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After a rather troublesome purchasing experience at another official Mini Main dealer the car had a 12V battery fault within 4 days. Sytner is my nearest dealer and the car was recovered there by M... See more
Company replied
Chose Sytner Mini (prev Rybrook) Shrewsbury as good experience previously. Helped choose a Mini to fit our budget and Amy made sure we had a choice of options. help from her colleague George meant we... See more
Company replied
We had a brake calliper seize on our daughter’s 2017 Mini Cooper and couldn’t have asked for better service. Ben in the service department was fantastic—he got the car straight in on a Friday afternoo... See more
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Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Featherbed Lane, Sundorne Trade Park, SY1 4NS, Shrewsbury, England, United Kingdom
- 01743452350
4.8
Excellent
124 reviews
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The staff are always friendly and…
The staff are always friendly and helpful.
16 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Always made welcome
Always made welcome
Efficient
Helpful
Excellent service
Good value
All in all great customer care.
13 October 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Tracey, Thank you ever so much for your glowing review. We’re delighted to hear you felt so welcome and appreciated our efficient and helpful service. It’s wonderful to know that our team provided excellent service and good value, making your overall experience a positive one. Your kind words truly mean a lot to us, and we’re very grateful for your support. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best wishes, The Sytner Shrewsbury MINI Team
Great customer service
Great customer service, exceptional infact. From start to finish, managed expectations, prompt, and competitive, well done. Booking, explaining process, executing it, picking up the car bang on time, ringing me as soon as the car arrived, an honest view of work options, and then carrying out the work and returning the car. Will use again
6 October 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Simon, Thank you very much for your wonderful review. We’re delighted to hear you found our customer service exceptional from start to finish. Managing expectations, punctuality, and clear communication are all very important to us, so it’s fantastic to know these aspects stood out to you. Your honest feedback means a great deal, and we’re pleased you felt confident with the work carried out. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Kind regards, The Sytner Shrewsbury MINI Team
Excellent service . Could not fault it at all
I have always used Mini Shrewsbury for servicing and MOT of my Mini since 2020. The service has always been excellent . This was the first time I found myself stuck at home with a damaged vehicle . A quick phone call at 8.15 to Amy and I was told to get the vehicle in during the morning and once assessed the parts would be ordered . All the way through Amy contacted me to tell me the vehicle had been towed in, a video of the damage sent to me followed by a phone call giving me the options and the costs . All the time I was given information on the vehicle and I picked it up by lunchtime the following day . I doubt another local garage would have turned round the work so quickly. A service booked for the following Monday was undertaken same day to save me two journeys. Amy even mentioned the interest free loans available from BMW to cover what was a really unexpected cost . Nothing too much trouble and I even got a price match for a new tyre . Excellent service . Lovely staff . And they got me back on the road quickly and efficiently .
1 October 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you, Jennifer, for your wonderful review. We’re delighted to hear Amy and the team provided such efficient and attentive service during a difficult time. It’s great that we could support you quickly, keep you informed throughout the process, and even offer helpful options like the interest-free loans and price matching. Your kind words about our staff and service truly mean a lot to us. We look forward to continuing to care for your Mini in the years ahead. Safe journeys!
Excellent service and warm staff who…
Excellent service and warm staff who make you feel welcome. Special shout out to Loui and Emma for their support
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear John, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that Loui and Emma provided you with excellent service and made you feel so welcome during your visit. It’s always wonderful to receive such positive feedback about our team. We truly appreciate your support and look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best wishes, The Sytner Shrewsbury MINI Team
A most pleasant experience
Your staff were efficient, personable and nothing was too much trouble; I cannot speak highly enough of them.
11 September 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Hilary, Thank you ever so much for your kind words. We are delighted to hear that our staff were efficient and personable, and that you felt nothing was too much trouble. It is always our pleasure to provide an excellent level of service and support to our customers. Your feedback truly means a great deal to us and encourages the whole team to continue delivering the best possible experience. We very much appreciate you taking the time to share your positive experience. Kind regards, The Sytner Shrewsbury MINI Team
Great customer service with a…
Great customer service with a comprehensive review of what your vehicle requires from servicing and the costs.
The service video is a nice touch, using technology to enable a visual review to enhance the mechanical engineers report.
7 September 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you, Amanda, for your kind words and for taking the time to share your experience with Sytner Shrewsbury MINI. We’re delighted to hear that you found our customer service thorough and appreciated the detailed explanation of the servicing requirements and costs. It’s wonderful to know the service video added value to your visit, offering a clear visual insight alongside our mechanical engineers’ report. Your positive feedback is truly appreciated and motivates us to maintain these high standards.
good communication
booked in really quickly for investigative work. Good communication of results throughout. very easy to talk with the engineer himself.
4 September 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Geoff, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Shrewsbury MINI. We’re delighted to hear that booking was straightforward and that the communication throughout the investigative work met your expectations. It’s great to know you found our engineer approachable and easy to talk with. We truly appreciate your positive feedback and look forward to assisting you again in the future. Best regards, The Sytner Shrewsbury MINI Team
Thank you for taking good care of my…
Thank you for taking good care of my car and speedy service .
Lucy Taylor
3 September 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ms Taylor, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you are pleased with the care your car received and that our team provided a speedy service. It’s always our aim to ensure our customers feel valued and confident in the quality of our work. We truly appreciate your support and look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Warm regards, The Sytner Shrewsbury MINI Team
Sytner to the Rescue
After a rather troublesome purchasing experience at another official Mini Main dealer the car had a 12V battery fault within 4 days. Sytner is my nearest dealer and the car was recovered there by Mini Roadside Assistance. At every moment Sytner kept me informed of the situation and rectified the fault that should have been originally picked up by the original dealership.
Both Chris and Amy in the service area show a great example as how to be a valued member of the Sytner Team. They are polite, calm and above all proactive in keeping you informed at all stages.
26 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Robert, Thank you very much for sharing your experience. We’re pleased to hear that Chris and Amy provided such a high standard of service and kept you well informed throughout. It’s important to us that every customer feels valued and supported, especially following an initial troublesome experience. Your kind words are greatly appreciated, and it’s rewarding to know we could resolve the issue promptly. We hope you continue to enjoy your MINI and look forward to assisting you in the future. Kind regards, Sytner Shrewsbury MINI Team
Very happy 😃
It was a very comfortable conversation with both Ashley, and Andy,reassuring and informative.
13 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Elsie, Thank you ever so much for your kind words. We’re delighted to hear that your conversation with Ashley and Andy was both comfortable and informative. It’s always our aim to provide a reassuring experience for everyone who visits Sytner Shrewsbury MINI. Your feedback truly means a lot to the team, and we’re grateful you took the time to share it. We hope to welcome you back again in the future for any of your motoring needs. Kind regards, The Sytner Shrewsbury MINI Team
Everything excellent!
14 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Glyn, Thank you ever so much for your fantastic review. We are absolutely thrilled to hear that everything was excellent during your experience with us. It is always our aim to provide the highest standard of service, and your kind words truly mean a great deal to the whole team. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Wishing you many enjoyable miles ahead in your MINI! Kind regards, The Sytner Shrewsbury MINI Team
I receive excellent service when i…
I receive excellent service when i attend mini for any workto be carried out. Always greeted with a smile and offered a drink. Love the complimentary wash and hoover.
13 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Karen, Thank you ever so much for your kind words and for taking the time to share your experience with us at MINI Sytner Shrewsbury. We’re delighted to hear that you feel welcomed and appreciated during your visits, and that our complimentary wash and hoover add to your satisfaction. It’s always our pleasure to provide excellent service and a warm, friendly atmosphere. We look forward to welcoming you back for any future work on your MINI. Kind regards, The Sytner Shrewsbury MINI Team
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that you were pleased with the prompt service and found our team friendly throughout your visit. Providing a welcoming and efficient experience is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate you taking the time to share your thoughts and look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Thank you once again for your support.
Great Staff at Shrewsbury Branch always…
Great Staff at Shrewsbury Branch always excellent customer service from the team
3 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Mrs Langley, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that our team at Sytner Shrewsbury consistently provides excellent customer service. It is always our aim to ensure every customer feels valued and well looked after. Your feedback truly means a lot to us and inspires the team to continue delivering the highest standards. We very much appreciate your support. Kind regards, The Sytner Shrewsbury MINI Team
Great service
Great service, picked up the car, dropped it back, cleaned it and fixed it straight-forwardly. Perfect.
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ian, thank you ever so much for your kind words. We’re delighted to hear that you found our service straightforward and that the collection, cleaning, and return of your car met your expectations. It’s always our aim to provide a hassle-free experience for our customers, and your positive feedback truly means a lot to our team. We look forward to assisting you again in the future. Thanks once again for choosing Sytner Shrewsbury MINI.
Short notice booking
Short notice booking. Still treated with the care and attention always received from the MINI experts in Shrewsbury. Always friendly greeted with a smile.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Karen, Thank you ever so much for your kind words. We’re delighted to hear that, even with short notice, you received the care and attention you’ve come to expect from our MINI experts here in Shrewsbury. It’s wonderful to know that our friendly team greeted you with a smile and made you feel welcome. Your continued support means a great deal to us, and we look forward to assisting you again in the future. Best wishes, The Sytner Shrewsbury MINI Team
Beware double charges
Staff on the desk were helpful as always. Car failed MOT on intermittent light issue. Charged £62.50 + VAT to ‘remove’lamp and identify fault, then a further £61.67 plus VAT to ‘remove’ and replace light’ that had already been taken out. Bit of a piss take really for a long standing customer.
17 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Ian, thank you for your feedback. We apologise for any frustration caused regarding the charges for the light issue. We always aim to provide clear explanations and fair pricing, especially to our long-standing customers. We appreciate your loyalty and regret that this experience did not meet your expectations. We would like to invite you to contact our MINI Service Manager, Chris Wimbush at christopherwimbush@sytner.co.uk to discuss your concerns further. Your satisfaction is important to us.
Never had an issue with this particular…
Never had an issue with this particular dealership. Very informative with Services/MOTs and great to have the option for the vehicle to be valeted inside and out. However, only the exterior was cleaned.
11 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Thank you very much for your kind words and positive feedback. We’re delighted to hear that you’ve consistently had a great experience with our team at Sytner Shrewsbury MINI. It’s wonderful to know that our service and MOT information has been clear and helpful, and that the vehicle valeting after your service has met your expectations. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Thanks again for sharing your experience.
Excellent service
Excellent service, car seen promptly, and fault resolved quickly.
Good communication throughout.
Excellent video sent of car in progress, clear and professional .
1 July 2026
Unprompted review
Reply from Sytner Group - Sytner Shrewsbury MINI
Dear Daniel, Thank you very much for your kind words and positive feedback. We are delighted to hear that you found our service prompt and the communication clear throughout. It’s wonderful to know that the video updates were helpful and met your expectations. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience. We look forward to welcoming you back to Sytner Shrewsbury MINI in the future. Best regards, The Sytner Shrewsbury MINI Team
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