when a repair needs doing dont take car out of workshop, wash and drive out to the front of building and 45 mins later then ask if you would like the repair done. I know a different person may do th... See more
Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
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See what reviewers are saying
Working with Derek and Chris was a pleasure from start to finish. Both were extremely helpful and knowledgable, not to mention professional throughout. Highly recomend both guys for outstanding servic... See more
Service all good and staff helpful and professional. They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures dur... See more
Company replied
Brilliant service from BMW Stevenage! I’d especially like to praise Ash for providing such a professional and friendly service. Ash was extremely helpful, knowledgeable and kept me informed throug... See more
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, United Kingdom
4.7
Excellent
480 reviews
Asks customers to review
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Friendly staff
Friendly staff, competed the work as quick as they could.
16 October 2026
Unprompted review
when a repair needs doing dont take car…
when a repair needs doing dont take car out of workshop, wash and drive out to the front of building and 45 mins later then ask if you would like the repair done. I know a different person may do the repair but after 3 hours 15 mins time and efficiency is paramount.
16 October 2026
Unprompted review
Annabelle Watt was amazing and very…
Annabelle Watt was amazing and very helpful , needed to get a car quickly and she assisted me in doing so just over a week so thank you
14 October 2026
Unprompted review
Welcoming friendly staff
Welcoming friendly staff, no pressure sales, we dealt with Tia Musgrove who actually remembered us from our previous sale. We will definitely recommend her and Sytner
6 October 2026
Unprompted review
Good coffee & internet enabled me to…
Good coffee & internet enabled me to work while I waited.
Helpful & friendly staff.
12 October 2026
Unprompted review
Working with Derek and Chris was a pleasure
Working with Derek and Chris was a pleasure from start to finish. Both were extremely helpful and knowledgable, not to mention professional throughout. Highly recomend both guys for outstanding service.
9 October 2026
Unprompted review
Poor service and a dismissive attitude
I bought a brand new BMW iX3 from BMW Stevenage. It arrived with defective budget tyres, and with under 8 miles on the clock it was already pulling to the side at 60mph.
I messaged the dealer and was told they take no responsibility. They said it was a BMW manufacturing issue and nothing to do with them (like somehow they don’t wear BMW batch on their uniform!) I was also told they've seen other brand new IX3s with less than 1mm of usable tread on them and they would still sell them. Their advice was to book the car in somewhere and have it checked myself, 2 days after delivery!
The car then went to Sytner Shrewsbury for diagnosis. They did a quick drive, said it "it felt fine" and checked nothing else. No alignment check, no measurements.
I then bought four branded tyres myself, and the problem went away completely. That's what the dealer should have found and fixed.
Poor service and a dismissive attitude from start to finish. For a £60,000 car, this is unacceptable, and I won't be buying from the BMW brand again.
10 September 2026
Unprompted review
Excellent first experience
Tim was great, kept me updated and great way about him. Thanks to the technicians too.
6 October 2026
Unprompted review
Car was repaired under warranty and…
Car was repaired under warranty and curtesy car provided. Car was ready earlier tgan expected and had also been washed.
2 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Recent visit for first service.
Service all good and staff helpful and professional.
They will try to chase up the tyre manufacturer for the analysis report requested a few months ago following all 4 tyres reported as failures during a health check on car at 8K miles.
I also requested a quote to repair damaged door mirror on my 120 and was shocked to be told it would be approx 750 pounds.
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Cameron, Thank you for sharing your feedback. We're pleased to hear you found our service helpful and professional. We appreciate your understanding regarding the delay in the tyre manufacturer’s analysis report and apologise for any inconvenience caused. We recognise that the quote for repairing your door mirror was unexpected and appreciate you taking the time to highlight this. Your comments are invaluable and help us maintain high standards. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW
Very helpful and friendly staff
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear James, Thank you ever so much for taking the time to leave such a wonderful review. We are delighted to hear that you found our team at Sytner Stevenage BMW helpful and friendly. Your kind words truly mean a great deal to us and serve as a real encouragement to continue delivering the high standard of service our customers deserve. We hope to welcome you back again soon for any future motoring needs. Kind regards, The Sytner Stevenage BMW Team
BMW service
Everything went very smoothly once I had left my car with Ash. He kept me fully informed throughout the day.
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Robert, Thank you very much for your kind words. We are delighted to hear that Ash provided you with excellent service and kept you fully informed throughout the day. It’s wonderful to know everything went smoothly with your car, as we always strive to ensure a seamless and transparent experience for our customers. Your feedback is greatly appreciated, and we hope to assist you again in the future. Best regards, The Sytner Stevenage BMW Team
Very poor service
Very poor service, received a letter about a recall, called the service department to book the car in to have it done, I was told that you can wait or leave the car all day, if it’s reasonably quick I’ll wait while this recall gets done. And I was given a date that was not suitable, can we look to get this done on a Friday morning, we “we don’t do waiting’s” on Fridays. Ok so the other option is a cutesy car, and I’ll leave you the call all day. We don’t have any curtesy cars till the 14th of November. So I have a letter for a recall but not able to use the nearest centre to get this done. If you are unlucky enough to need the service department for a recall at Sytner Stevenage. Perhaps avoid it as it’s not the best option where to take your car to fix a recall issue. Now I’m left having to ring around to find the next centre. I’ll make sure it’s not Stevenage BMW. Ironic that you try to do the right thing and you get stifled by very poor customer service.
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Alex, We sincerely apologise for the inconvenience and frustration you experienced when trying to book your recall at Sytner Stevenage BMW. We appreciate your feedback and understand how disappointing it must have been not to receive a suitable appointment or courtesy car promptly. Our aim is always to provide the best customer service, and we regret that we fell short on this occasion. Thank you for bringing this to our attention. Kind regards, Sytner Stevenage BMW Team
Ben is very helpful and provides…
Ben is very helpful and provides detailed explanations.
30 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Cheng Kwai Cheung, Thank you ever so much for your kind words. We’re thrilled to hear that Ben was able to assist you with helpful and detailed explanations. Providing clear information is something we take great pride in, and it’s wonderful to know that this made your experience positive. Your feedback is greatly appreciated and serves as encouragement for the whole team. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best wishes, The Sytner Stevenage BMW Team
Praise for Sam and Raj
Whilst a very costly, unexpected repair, the service I received was very good, especially from Sam and Raj, both of whom went some way to ameliorating the damage.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Caroline, Thank you for your kind words and for recognising the efforts of Sam and Raj during what was understandably an unexpected and costly repair. We truly appreciate your understanding and are pleased to hear that the service you received helped to ease the situation. Your feedback means a great deal to our team, and we remain committed to providing the best possible experience for all our customers. Kind regards, Sytner Stevenage BMW Team
Never have any issues with the team at…
Never have any issues with the team at Sytner stevenage
There all so helpful and polite to all there customers.
29 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Ian, Thank you very much for your kind words and for taking the time to leave such a positive review. We are delighted to hear that you have consistently experienced helpful and polite service from the team at Sytner Stevenage. It is always our aim to provide excellent customer care, and your feedback is truly appreciated. We look forward to continuing to assist you with your BMW needs in the future. Best wishes, The Sytner Stevenage BMW Team
service is always excellent Ben who…
service is always excellent Ben who looked after me was great no complaints at all
23 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Dan. We’re delighted to hear that you consistently receive excellent service and that Ben was able to look after you so well. It’s always wonderful to know our customers are happy with the care and attention they receive. Your positive feedback means a great deal to the entire team here at Sytner Stevenage BMW. We look forward to continuing to provide you with the high standards of service you expect and deserve.
Quick MOT
Quick, efficient and friendly service at a reasonable price.
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Tina, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service quick, efficient, and friendly, all at a reasonable price. Your feedback is truly appreciated and motivates our team to maintain the highest standards. It’s always a pleasure to know that our efforts result in satisfied customers like yourself. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Best regards, The Sytner Stevenage BMW Team
Ben in the service department
Ben in the service department was exceptional, he made my experience smooth with no hassle whilst my car was in for a repair. He was always easy to and quick to contact and I would highly reccomend bmw stevenage due to him. Thank you Ben!
26 September 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Jack, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ben provided exceptional service and made your repair process smooth and hassle-free. It is always our aim to ensure customers feel valued and well cared for. We truly appreciate your recommendation of BMW Stevenage and will be sure to pass your thanks on to Ben. We look forward to welcoming you back in the future. Kind regards, Sytner Stevenage BMW
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