Excellent from beginning to end. Re: BMW M2CS carbon roof repair. I was talked through the process by Peter & his team. A week passed and the end result is even better than expected. I am i... See more
Company replied
Location
Switch locationArlington Business Park, Gunnels Wood Road, SG1 2BE Stevenage, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Dealing with Molly Taylor was such a seamless and enjoyable process to purchase our BMW . Molly was not only able to answer all questions very patiently but extremely helpful throughout the negotiati... See more
Company replied
Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d hone... See more
Company replied
Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisa... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Arlington Business Park, Gunnels Wood Road, SG1 2BE, Stevenage, United Kingdom
4.7
Excellent
440 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My car came in for an MOT at Stevenage…
My car came in for an MOT at Stevenage Sytner. It was a very easy and stress free experience. Tim Kwan was amazing and made sure everything was taken care of. Will definitely use this branch again.
19 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
As always the team at Sytner in…
As always the team at Sytner in Stevenage are fantastic, they keep me updated on what’s happening with my car and the technician is happy to explain everything.
Faye at service reception was very helpful and really made me feel valued as a customer, I can’t recommend them highly enough
17 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Matt, for your wonderful feedback. We’re delighted to hear that our team at Sytner Stevenage consistently keep you informed and that the technicians take the time to explain everything clearly. It’s fantastic to know that Faye at service reception made you feel truly valued as a customer. Your kind words mean a great deal to us, and we’re grateful for your continued recommendation. We very much look forward to welcoming you back in the future.
Excellent from beginning to end.
Excellent from beginning to end.
Re: BMW M2CS carbon roof repair.
I was talked through the process by Peter & his team. A week passed and the end result is even better than expected.
I am incredibly happy with the result! The communication was stellar & I cannot recommend the bodyshop highly enough.
Thank you.
17 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, We are delighted to hear that Peter and the team provided clear communication throughout the repair of your BMW M2CS carbon roof. It’s fantastic to know the final result exceeded your expectations and that you are incredibly happy with the work carried out. Your recommendation means a great deal to us. We appreciate you taking the time to share your positive experience and look forward to welcoming you back in the future. Thank you once again.
Molly Taylor
Dealing with Molly Taylor was such a seamless and enjoyable process to purchase our BMW . Molly was not only able to answer all questions very patiently but extremely helpful throughout the negotiations. Her polite , courteous nature and very willingness to listen and provided impeccable service. Molly has a natural skill set and she would be an asset to any organisation .
27 June 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Nikhil, for your wonderful feedback. We are delighted to hear that Molly provided such a seamless and enjoyable experience during your BMW purchase. It is lovely to know that her patience, courtesy, and helpfulness made the process easy and pleasant for you. Molly’s dedication to excellent customer service truly reflects the high standards we strive for. We appreciate your kind words and are pleased that you felt supported throughout your negotiations. Wishing you many happy miles in your new BMW!
Jason from the Stevenage branch was…
Jason from the Stevenage branch was absolutely unreal! He gave us an amazing deal and helped us every step of the way. He was extremely patient, helpful and made the whole experience so easy. I’d honestly give him 10/10! If you’re looking for a new BMW, definitely visit the Stevenage branch and ask for Jason. You won’t be disappointed!
13 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Sanjay, for your fantastic 5-star review. We’re thrilled to hear that Jason made your experience so enjoyable and straightforward. It’s wonderful to know he was patient and helpful throughout, ensuring you received an amazing deal. Your recommendation means a great deal to us, and we’re delighted you feel so positively about the Stevenage branch. We hope you continue to enjoy your new BMW and look forward to welcoming you back in the future. Thank you once again!
I would highly recommend Molly Taylor
I would highly recommend Molly Taylor, who handled the sale of my new BMW M440i
From the very beginning, Molly was professional, friendly and extremely helpful. She made the whole process very straightforward and, importantly, never put me under any pressure whatsoever. She kept in regular contact with me throughout the sale and was always available whenever I had a question.
What really stood out, though, was Molly’s after-sales care. I had a few issues with the car after purchasing it from BMW Synter in Stevenage, but Molly was fantastic in helping get everything resolved. She followed things up and made sure the issues were dealt with promptly.
It’s refreshing to receive such a high level of customer service both before and after a sale. Molly is a real credit to BMW Synter, and I wouldn’t hesitate to recommend her to anyone looking to purchase a car.
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Ryan, for your kind words and thoughtful recommendation. We’re delighted to hear that Molly provided such a professional and friendly experience throughout your purchase and beyond. It’s wonderful that her after-sales care made such a positive impression and helped resolve your concerns promptly. Molly is indeed a great asset to our team at Sytner Stevenage, and your feedback means a great deal to us. We wish you many enjoyable miles in your new BMW M440i!
Continued good service
I was dealt with almost immediately on arrival, in a polite manner by all of the various staff members, even when I visited the sales showroom to pass the time.
When the service & MoT were completed Liam went through the minor faults and had printed the cost to replace the varous parts and answered my questions.
11 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Hugh, thank you very much for your kind words and positive feedback. We’re delighted to hear that you were welcomed promptly and that our team treated you politely throughout your visit. It’s great to know Liam was able to clearly explain the minor faults and provide detailed information regarding the costs. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience with Sytner Stevenage BMW. We hope to see you again soon.
Staff excellent very polite. I do need to take my car back as the micro filter was damaged from manufacture. Also the free car washing service is not brilliant. Windscreen had all smear marks and flys
Staff excellent very polite
7 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Mr Hemmings, Thank you very much for your kind words regarding our team. We are delighted to hear that you found our team to be excellent and very polite. It is always our aim to provide a welcoming and professional experience for all our customers. Your positive feedback is greatly appreciated and encourages us to maintain the high standards we strive for at Sytner Stevenage BMW. We hope to assist you again in the future. Kind regards, Sytner Stevenage BMW Team
Sytner Stevenage
Ollie and the team went the extra distance to make my visit and experience the standard I always get from Sytner dealerships
Thanks
6 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, D C. We’re delighted to hear that Ollie and the team provided the excellent service you have come to expect from Sytner Stevenage. It’s always our aim to ensure every visit is a positive and memorable experience. Your continued support means a great deal to us, and we look forward to welcoming you back in the future. Thanks once again for taking the time to share your feedback.
Difficult to talk to anyone
Difficult to talk to anyone - same as when ii purchased my car there 5 years ago under previous company
6 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear A L Humphrey, Thank you for sharing your feedback. We sincerely apologise that you found it difficult to talk to anyone during your recent experience. We appreciate you bringing this to our attention and understand how important clear and easy communication is. Your comments will be taken seriously as we continually strive to improve our service and the experience for all our customers. Kind regards, Sytner Stevenage BMW
Best in class bodyshop!
Sytner Bodyshop in Hitchin have yet again delivered 'a best in class' performance this time repairing the damage inflicted on my X5 by a parcel delivery van.
Truly impressive service and workmanship from Peter and his team.
Well done and thank you!
7 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Richard, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Peter and the team at Sytner Bodyshop in Hitchin provided a ‘best in class’ service and workmanship on your X5. It is always rewarding to know our efforts are appreciated, especially following an unfortunate incident. Your recommendation means a great deal to us, and we look forward to continuing to provide exceptional care in the future. Kind regards, The Sytner Stevenage BMW Team
always polite, helpful, efficient and friendly
4 August 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Thank you, Josie, for your kind words. We are delighted to hear you found our team polite, helpful, efficient and friendly. Your feedback truly means a lot to us and encourages us to maintain the highest standards in our service.
Reply from Sytner Group - Sytner Stevenage BMW
Dear Sarah, Thank you very much for your kind words. We’re delighted to hear that Ben looked after you so well during your visit to Sytner Stevenage BMW. Providing excellent customer service is something we strive for, and it’s wonderful to know that it made a positive impression. Should you ever need any further assistance or advice, please don’t hesitate to get in touch. We truly appreciate your support and look forward to welcoming you back in the future. Warm regards, The Sytner Stevenage BMW Team
Helpful staff
Helpful staff, kept informed of progress. Car colected from home, hire car delivered to home address.
Car returned cleaned and in good condition
27 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Martin, Thank you very much for your kind words and positive feedback. We’re delighted to hear that our team provided helpful communication throughout and that the collection and delivery of your car and hire vehicle made the process more convenient for you. It’s great to know your car was returned in such good condition. Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience with Sytner Stevenage BMW. Best wishes, The Sytner Stevenage BMW Team
friendly customer service
friendly customer service and efficient work on my car's MOT.
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Ayomikun, Thank you very much for your kind words. We are delighted to hear that you found our customer service friendly and that the MOT work on your car was carried out efficiently. It is always our aim to provide a seamless and positive experience for all our customers. Your feedback is greatly appreciated and motivates our team to maintain these high standards. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
Straightforward no fuss service
straightforward booking, excellent on site service. The only minor complaint would be that the service took a bit longer than advertised, but this was actually no problemn.
30 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Caroline, thank you very much for your kind words and for taking the time to leave a review. We’re pleased to hear you found the booking process straightforward and our on-site service excellent. We do apologise that the service took a little longer than expected, but we’re glad this didn’t cause you any inconvenience. Your feedback is greatly appreciated, and we hope to welcome you back to Sytner Stevenage BMW in the future for another positive experience. Best regards.
Good but frustrating
Good but frustrating. When attempting to contact a particular member of staff via phone, e-mail or the website this can prove almost impossible. May be an out office response would be advisable.
Passed the same information via e-mail to 3 members of staff as asked. The staff don't appear to communicate due to the fact they work in different depts! As I say the same e-mail was requested 3 times by individual members of staff.
When the technician explained what part was required for the repair, he stated you have to buy the "kit" as it doesn't come as a single element.
When it came to paying the bill I asked for the remaining "kit parts." Strangely enough not available. BMW parts are not cheap!
Haven't driven the car yet but I still have faith in BMW.
29 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Paul, thank you for your feedback. We apologise for the frustrations you experienced when trying to contact our team and for any lack of communication between departments. We understand how inconvenient it can be to provide the same information multiple times. Regarding the parts, we appreciate your comments, and we are sorry for any confusion caused. Your trust in BMW is valued, and we hope your vehicle performs well once you have driven it. Kind regards, Sytner Stevenage BMW.
Adrian
After 8 hours waiting for diagnosis & a courtesy car . A Week & half of repairs. I’d like to thank Ollie & this team for all the hard work . Very courteous & knowledgeable with all he does. Will always use Stevenage BMW/MINI . Always felt welcome.
14 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Adrian, Thank you very much for your kind words and taking the time to share your experience. We are delighted to hear that Ollie and the team provided such courteous and knowledgeable service throughout your visit. It’s wonderful to know you always felt welcome and valued at Stevenage BMW/MINI. Your continued support means a great deal to us, and we look forward to assisting you with your vehicles in the future. Best wishes, The Stevenage BMW Team
Excellent service
Always an excellent experience. I’ve used Sytner Stevenage for several years and will continue to do so. When work needs doing it’s done quickly and to a high standard and their customer service is second to none - in particular they’re excellent at providing timely updates on the vehicle status (both online and via phone/email). Very much trust that the job will be done efficiently and well when using them.
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Stevenage BMW
Dear Jenny, Thank you very much for your kind and thoughtful review. We're delighted to hear that you have consistently experienced excellent service with us over the years. It’s wonderful to know that our team’s efforts to provide timely updates and high-quality workmanship have earned your trust. Your continued loyalty means a great deal, and we truly appreciate you taking the time to share your positive experience. We look forward to welcoming you back to Sytner Stevenage BMW in the future. Kind regards, The Sytner Stevenage BMW Team
Reply from Sytner Group - Sytner Stevenage BMW
Thank you very much for your kind words, Pat. We’re delighted to hear our Team provided a professional and helpful experience. Your feedback is greatly appreciated, and it motivates us to maintain the highest standards for all our customers. We hope to assist you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.