The entire process of buying our new Mini from Sytner Tamworth couldn't have been better. From the moment we walked in to picking the car up it was a breath of fresh air compared to other Manufacture... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always helpful, friendly all work completed, never had any problems. Car has been serviced by mini the last 5 years. All recalls done and new egr cooler last year.
Company replied
Hayden greeted us on our arrival at Sytner Tamworth and we couldn’t be more pleased. He was informative and friendly, advising but not pushy. It was only as the process progressed we realised we were... See more
Company replied
Lucy in service was very helpful and talked me through and kept me updated with everything that was going on with my car.
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Kinson Drive, B78 3JH, Tamworth, United Kingdom
- 01827 309001
4.8
Excellent
580 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A thorough check of the car with a…
A thorough check of the car with a video to show the faults. Excellent communication and a professional service.
14 August 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Donna, thank you very much for your kind words and for taking the time to share your experience with Sytner Tamworth MINI. We are delighted to hear that you appreciated the thorough check of the car and found the video explanation of the faults helpful. It’s wonderful to know our communication and professionalism met your expectations. Your feedback is truly appreciated and encourages our team to maintain the highest standards. We hope you continue to enjoy your MINI!
Lucy in service was very helpful and…
Lucy in service was very helpful and talked me through and kept me updated with everything that was going on with my car.
10 August 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Andrea, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lucy was so helpful and kept you fully informed throughout the process. It’s wonderful to know that our team could provide the support and communication you expected. We truly appreciate your feedback and look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
Experience of car service
Booked my mini in for a service. Greeted at the garage and offered coffee. Service and options explained clearly. Staff very courteous. All very efficient.
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you felt welcomed and appreciated the courtesy of our staff, as well as the clear explanation of the service and options available. It’s great to know that you found the whole experience efficient and enjoyable. We truly value your feedback and look forward to assisting you with your MINI again in the future. Best regards, The Sytner Tamworth MINI Team
Always helpful
Always helpful, friendly all work completed, never had any problems. Car has been serviced by mini the last 5 years. All recalls done and new egr cooler last year.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mr Faulkner, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you have consistently found our team helpful and friendly, and that your MINI has received excellent care with all recalls and services completed promptly. It’s great to know you’ve had no problems over the years. We truly appreciate your continued trust in Sytner Tamworth MINI, and we look forward to welcoming you back in the future. Kind regards, The Sytner Tamworth MINI Team
My Regular Mini dealership
My regular Mini dealership.
I always feel that I'm well looked after when my car is in for servicing.
All the work is explained, before, (during if required), and at the end of the service.
Top Class.
18 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tamworth MINI. We are delighted to hear that you feel well looked after and appreciate the clear explanations provided throughout your service visits. It’s always our aim to deliver a top-class experience for our customers. Your continued support means a great deal to us. We look forward to welcoming you and your Mini back again soon. Kind regards, The Sytner Tamworth MINI Team
Nice helpful staff
Nice helpful staff, not pushing for sales but they helped me to make the right decision for me.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Richard, thank you very much for your kind words. We’re delighted to hear that our team provided helpful and unpressurised advice to assist you in making the right decision. It’s always our aim to offer a friendly, supportive experience tailored to each individual’s needs. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience at Sytner Tamworth MINI. Wishing you all the best with your new car!
My experience was perfect
My experience was perfect, it was a fast service with excellent customer service. I was talked through work that could be done and when it is advised to be done by.
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Kyle, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that your experience with us was perfect and that you appreciated the fast service and excellent customer care. It’s great to know that our team communicated clearly about the recommended work and timings, ensuring you felt informed throughout. Your kind words are truly valued and motivate us to maintain the highest standards. We look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
Friendly & efficient service
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mrs Thursfield, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our service both friendly and efficient. It means a great deal to us to know that your experience at Sytner Tamworth MINI was a positive one. We truly appreciate your support and look forward to welcoming you back in the future. Wishing you many enjoyable miles ahead! Kind regards, The Sytner Tamworth MINI Team
Very professional as always and kept me…
Very professional as always and kept me info of the work as it progressed.
18 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mr Dewell, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service to be very professional and that we kept you informed throughout the progress of the work. Your satisfaction is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate your continued trust in Sytner Tamworth MINI and look forward to assisting you again in the future. Best regards, The Sytner Tamworth MINI Team
I love dealing with Mini Sytner
I love dealing with Mini Sytner - I have been a customer of Mini Sytner for 10 years and have never been less than thrilled with them - I would recommend them to anyone
10 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Stephen, Thank you ever so much for your wonderful review and for being such a loyal customer of Mini Sytner Tamworth over the past 10 years. We are truly honoured to have your continued support and delighted to hear that you have always been thrilled with our service. Your recommendation means a great deal to us and inspires the entire team to maintain the highest standards. We look forward to continuing to provide you with excellent experiences for many years to come. Kind regards, Mini Sytner Tamworth Team
Helpful friendly and informative staff…
Helpful friendly and informative staff got my car in and completed in good time with coffee while I waited. What’s not to like! :-)
10 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mark, Thank you ever so much for your kind words. We’re delighted to hear that our helpful and friendly team were able to assist you promptly and make your visit enjoyable. Offering a good brew while you wait is just one of the little touches we love to provide. It’s wonderful to know this made a positive difference to your experience. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
Professionalism
Sytner Tamworth Mini provided exceptional and timely service. Their speed and professionalism truly stand out.
28 May 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that our team at Sytner Tamworth MINI provided you with exceptional and timely service. It is always our aim to deliver not only speedy assistance but also a professional and enjoyable experience for our customers. Your recognition means a lot to us, and we hope to continue meeting your expectations in the future. We truly appreciate you choosing Sytner Tamworth MINI.
I have dealt with many dealerships…
I have dealt with many dealerships recently to look to purchasing a automatic JCW and most of the dealerships could learn a thing or two from Mini Tamworth especially Richard Neal, very friendly, Professional & answered any questions I had, nothing was too much trouble, a credit to the team. There was no pressure at all to buy, just left me to look at the car in my own time. All cars on forecourt were is excellent condition- absolutely brilliant- I collected my car on Saturday & I love it!! Thank you so much ! Also thanks to Lucy Allen who on day of collection dealt with the handover, again very professional & explained all the cars functions. Thanks again Lisa
30 May 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Lisa, Thank you ever so much for your kind words and fantastic 5-star review. We are delighted to hear you had such a positive experience with Richard Neal and Lucy Allen, and that you love your new automatic JCW. It means a great deal to us that you felt no pressure and found our team friendly and professional. We truly appreciate your recommendation and hope you enjoy every moment behind the wheel. Thanks again for choosing Sytner Tamworth MINI! Best wishes, The Sytner Tamworth MINI Team
Reply from Sytner Group - Sytner Tamworth MINI
Dear Matt, Thank you ever so much for your kind words and for taking the time to share your positive experience with us. We are delighted to hear that our team consistently provides great service, as it is always our aim to ensure every customer feels valued and well looked after. Your continued support means a great deal to us, and we very much look forward to welcoming you back to Sytner Tamworth MINI in the future. Thanks again for your lovely feedback.
Excellent service department
Excellent service department, knowledgeable staff with great customer service, excellent location
Reception staff very friendly, acknowledged straight away and were able to access service department straight away
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you very much for your kind words and positive feedback. We are delighted to hear that our service department and knowledgeable staff provided you with excellent customer service. It is wonderful to know that our reception team made you feel welcome and assisted you promptly upon arrival. We take great pride in offering a convenient location and a friendly atmosphere for all our customers. Your satisfaction is truly appreciated, and we look forward to welcoming you back to Sytner Tamworth MINI in the future.
Helpful professional staff for car…
Helpful professional staff for car service
6 May 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear MrsPamelaNicholls, Thank you ever so much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our staff helpful and professional during your car service. It is always our aim to provide excellent customer care and ensure every visit is a positive one. Your feedback truly means a lot to us. We look forward to welcoming you back to Sytner Tamworth MINI in the future. Warm regards, The Sytner Tamworth MINI Team
People were efficient and friendly but…
People were efficient and friendly but the prices are much too high
11 May 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Hi Janet, Thank you for your feedback. We’re pleased to hear that you found the team efficient and friendly. We completely understand that cost and value for money are important considerations, particularly when household budgets are under pressure. We review our pricing regularly against other local franchised and specialist repairers to make sure that the overall package we offer continues to represent excellent value. That includes manufacturer-trained technicians, genuine MINI parts, specialist diagnostic equipment, the convenience of New MINI courtesy cars, giving you the chance to experience the very latest sporty and fun technology that MINI has to offer, complimentary refreshments while you’re with us, and a complimentary valet following service work. We know that premium service still has to feel worth the money, and that balance is something we take seriously. Thank you again for your comments, Janet, and we hope to have the opportunity to look after you again in the future. Sytner Tamworth MINI
Had great service
Had great service, Lucy looked after me very well. They found the issue with my car, ordered the parts and fixed, no complaints from me A+
11 April 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear David, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lucy provided you with excellent service and that the issue with your car was resolved promptly. It’s always our aim to ensure our customers feel well looked after and satisfied with the work carried out. Your positive feedback means a great deal to us. We look forward to welcoming you back to Sytner Tamworth MINI in the future. Best regards, The Sytner Tamworth MINI Team
The team were very helpful and efficient
The team were very helpful and efficient
31 March 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Peter, Thank you very much for your kind words. We are delighted to hear that our team at Sytner Tamworth MINI were both helpful and efficient during your visit. It is always our aim to provide excellent service and ensure our customers feel valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back in the future. Best wishes, The Sytner Tamworth MINI Team
Friendly and efficient service
Friendly and efficient service, punctual staff and clean surroundings, all good. As "older" MINI enjoyers, we (my wife and I) we are sometimes a little in awe and lacking understanding of the tech content in modern cars. The centre staff were very helpful in that respect.
25 March 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Diane, thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that you found our service friendly and efficient, and that our team were able to assist you with the modern technology in your MINI. It’s always a pleasure to support our valued customers, especially those who have enjoyed MINI for many years. We look forward to welcoming you and your wife back to Sytner Tamworth MINI in the future. Best wishes from all of us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.