Service all carried out ok. Only negative as no one on reception when we arrived to collect the car. We were ignored by the sales woman who was with someone but could clearly see us. She could have c... See more
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See what reviewers are saying
The MOT was straightforward, but I only took it there as you were going to clean it, and it wasn't very well done at all. Sounds like a small thing but if you say you're going to clean it then do it p... See more
Once I could actually speak to a person to arrange the service on my car, it went very smoothly. Staff were friendly and efficient - I was greeted on arrival and the service representative (Lucy) was... See more
Company replied
Took my car in for a service. Unfortunately my wife was poorly and couldn’t come with me in her car to bring me back. When I got there and explained the situation they noticed I walk with a stic... See more
Company replied
Company details
- Car dealer
- also in
- Used car dealer
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Kinson Drive, B78 3JH, Tamworth, United Kingdom
- 01827 309001
4.7
Excellent
591 reviews
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Service all carried out ok
Service all carried out ok. Only negative as no one on reception when we arrived to collect the car. We were ignored by the sales woman who was with someone but could clearly see us. She could have called across to us instead of ignoring. Usual dealership all over you when you’re buying the car but couldn’t care less after.
15 October 2026
Unprompted review
5 stars if left cleaner
The MOT was straightforward, but I only took it there as you were going to clean it, and it wasn't very well done at all. Sounds like a small thing but if you say you're going to clean it then do it properly.
7 October 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Sytner Group - Sytner Tamworth MINI
Dear Lucy, Thank you very much for sharing your positive experience with us at Sytner Tamworth MINI. We are delighted to hear that your time with us was enjoyable and met your expectations. It is always our aim to provide excellent service and ensure every customer feels valued. Your kind words mean a great deal to our team. We look forward to welcoming you back in the future and hope to continue delivering the high standards you expect. Best regards, The Sytner Tamworth MINI Team
SHOCKING SERVICE !
Shocking service !
I have been a customer of this company for eight years and the service I received today was shocking. My vehicle was due for an oil and micro filter change. So I booked the car in opting for the 90 minute service. The day before I received a call from a sales person confirming my service and he asked if I was considering changing my vehicle at any point. As it was nearly four years old I told him I was interested whereupon he said he would have a chat with me the following mornng when I dropped the car off to discuss my requirements. Great!
Come the following day I dropped my vehicle off for its 90 minute appointment bang on 1030 am as per the online booking. Completed the necesarry paperwork only to be told that it would take up to two hours ! Hang on....I've booked a 90 minute appointment. 'Yes, well we say allow upto two hours'....so whats the point of 90 minute appointments on your online booking system? So off went the young lady with my car keys and then I waited to speak to James about my new vehicle
Now at this time I was the only cutomer in the show room. After several minutes, nobody approched me. I could see a three sales persons chatting amongst themselves next to a Countryman that I was interested in so I walked over to the vehicle to have a good look at it. The sales persons carried on their conversation ignoring me. Well so much for that. So I left the show room to go and have a coffee while the service was being carried out.
After and hour and fifteen minutes I hadnt had any updates or the usual vehicle inspection video. So I made my way back to the show room, entered, found nobody on reception so went and sat in the customer waiting area.
The two hour point came and went but still no online or personal updates. Eventually, after two hours and fifteen minutes I was updated by a member of the service staff that my vehicle would shortly be ready which meant I was now going to be late picking my wife up from work and had to arrange for someone else to collect her.
Then to add insult to injury, I was approached by a member of the sales team. 'I believe that you wanted to discuss the purchase of a new vehicle?' er yes, at 10.30 am when I dropped the vehicle off as arranged with on the phone call from you yesterday, not as I'm just aout to leave. ' Sorry, that person was busy with something else then'.....OK and what about the three sales staff who were standing aroung talking amongst themselves when I came in at 10.30?....a shrug of the shoulders was followed by, 'Would you like me to quote you some figures now?', No thanks, I'm late enough as it is! I was then given my keys back, paid my bill and promptly left.
To say I'm anoyed is an understatement. I had gone to the trouble to have had the car valeted for three hours the previous day ready to negotiate a new vehicle and this is how I'm treated after being a loyal customer for eight years.
6 October 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mr Evans, Thank you for your review. Having been a customer of ours for eight years, I can understand your disappointment that this particular visit didn't meet the standards you've come to expect from us. I know that our MINI Brand Manager, Matt Hancox, has since spoken with you on a couple of occasions to discuss your experience. Both the longer-than-anticipated service visit and the missed opportunity for our sales colleague to meet with you as arranged are fair learning points, and both have already been addressed with our teams. As Matt expressed during your conversations, we sincerely hope that this one disappointing visit won't overshadow the excellent care and attention you've experienced throughout your eight years with us. We genuinely value your longstanding loyalty and look forward to having the opportunity to demonstrate that this experience was the exception, rather than the rule. Kind regards, Sytner MINI Tamworth.
Going over and above what is expected
Took my car in for a service. Unfortunately my wife was poorly and couldn’t come with me in her car to bring me back.
When I got there and explained the situation they noticed I walk with a stick and it was a struggle for me to get there. Carl offered to bring me home. This has not gone unnoticed and is very much appreciated!
The staff and service at Mini Tamworth is always excellent!
2 October 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you very much for your kind words. We’re sorry to hear that your wife was unwell, but pleased that Carl could assist and make your visit easier. It’s always our aim to provide excellent service and support to all our customers, and it’s wonderful to receive feedback that reflects this. Your appreciation really means a lot to the whole team here at MINI Tamworth. We look forward to welcoming you and your family again in the future.
Reply from Sytner Group - Sytner Tamworth MINI
Dear Jo, Thank you ever so much for your kind words. We are delighted to hear that you found our service both efficient and pleasant. It is always our aim to provide a seamless and enjoyable experience for all our customers. Your feedback truly means a lot to the entire team here at Sytner Tamworth MINI. We hope to have the pleasure of welcoming you back in the future. Wishing you many happy miles ahead with your MINI! Best wishes, The Sytner Tamworth MINI Team
I received great article from Mini…
I received great article from Mini Sytner in Tamworth last Friday. Everybody I spoke to was very professional and helpful, especially Lucy who was my contact point throughout the day.
25 September 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Helen, Thank you ever so much for your kind words and for sharing your positive experience with MINI Sytner in Tamworth. We are delighted to hear that our team, particularly Lucy, provided you with professional and helpful service throughout your visit. It’s always our aim to ensure every customer feels valued and well cared for. Your feedback is truly appreciated and serves as a wonderful encouragement to us all. We look forward to welcoming you again in the future. Best wishes, The Sytner Tamworth MINI Team
Great Customer Service
Once I could actually speak to a person to arrange the service on my car, it went very smoothly. Staff were friendly and efficient - I was greeted on arrival and the service representative (Lucy) was very helpful from start to finish. Overall I was pleased and would recommend.
24 September 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear AngieM, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Lucy and the team provided you with friendly and efficient service throughout. It’s wonderful to know you felt welcomed upon arrival and that the entire process went smoothly. Your recommendation means a great deal to us, and we look forward to assisting you again with your MINI in the future. Thanks once again for choosing Sytner Tamworth MINI. Best regards, The Sytner Tamworth MINI Team
Booking in is easy
Booking in is easy. Getting a visual inspection is very helpful. All the staff are very professional and know what they’re doing.
21 September 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Peter, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tamworth MINI. We are pleased to hear that you found the booking process straightforward and the visual inspection helpful. It is wonderful to know our team’s professionalism and expertise made a positive impression. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, The Sytner Tamworth MINI Team
Great communication
Great communication. I loved being able to ask for updates on my car through WhatsApp. The health check video sent through was informative and the man who performed it was pleasant and knowledgeable. I would definitely recommend Sytner Tamworth.
8 September 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Thank you, Melissa, for your kind words and positive feedback. We’re delighted to hear that our communication via WhatsApp made the process easier for you, and that you found the health check video both informative and helpful. It’s wonderful to know that the member of our team who carried out the check was pleasant and knowledgeable. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience at Sytner Tamworth.
Good customer service and friendly staff
22 August 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Siobhan, Thank you ever so much for your kind words and for taking the time to share your experience with us. We are delighted to hear that our customer service and friendly staff met your expectations. It’s always a pleasure to know our efforts create a positive and welcoming environment for our customers. Your feedback truly means a lot to the whole team here at Sytner Tamworth MINI. We look forward to welcoming you back in the future. Best wishes, The Sytner Tamworth MINI Team
A thorough check of the car with a…
A thorough check of the car with a video to show the faults. Excellent communication and a professional service.
14 August 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Donna, thank you very much for your kind words and for taking the time to share your experience with Sytner Tamworth MINI. We are delighted to hear that you appreciated the thorough check of the car and found the video explanation of the faults helpful. It’s wonderful to know our communication and professionalism met your expectations. Your feedback is truly appreciated and encourages our team to maintain the highest standards. We hope you continue to enjoy your MINI!
Lucy in service was very helpful and…
Lucy in service was very helpful and talked me through and kept me updated with everything that was going on with my car.
10 August 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Andrea, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Lucy was so helpful and kept you fully informed throughout the process. It’s wonderful to know that our team could provide the support and communication you expected. We truly appreciate your feedback and look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
Experience of car service
Booked my mini in for a service. Greeted at the garage and offered coffee. Service and options explained clearly. Staff very courteous. All very efficient.
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Paul, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you felt welcomed and appreciated the courtesy of our staff, as well as the clear explanation of the service and options available. It’s great to know that you found the whole experience efficient and enjoyable. We truly value your feedback and look forward to assisting you with your MINI again in the future. Best regards, The Sytner Tamworth MINI Team
Always helpful
Always helpful, friendly all work completed, never had any problems. Car has been serviced by mini the last 5 years. All recalls done and new egr cooler last year.
24 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mr Faulkner, Thank you very much for your kind words and for taking the time to leave us a 5-star review. We’re delighted to hear that you have consistently found our team helpful and friendly, and that your MINI has received excellent care with all recalls and services completed promptly. It’s great to know you’ve had no problems over the years. We truly appreciate your continued trust in Sytner Tamworth MINI, and we look forward to welcoming you back in the future. Kind regards, The Sytner Tamworth MINI Team
My Regular Mini dealership
My regular Mini dealership.
I always feel that I'm well looked after when my car is in for servicing.
All the work is explained, before, (during if required), and at the end of the service.
Top Class.
18 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Neil, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Tamworth MINI. We are delighted to hear that you feel well looked after and appreciate the clear explanations provided throughout your service visits. It’s always our aim to deliver a top-class experience for our customers. Your continued support means a great deal to us. We look forward to welcoming you and your Mini back again soon. Kind regards, The Sytner Tamworth MINI Team
Nice helpful staff
Nice helpful staff, not pushing for sales but they helped me to make the right decision for me.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Richard, thank you very much for your kind words. We’re delighted to hear that our team provided helpful and unpressurised advice to assist you in making the right decision. It’s always our aim to offer a friendly, supportive experience tailored to each individual’s needs. Your positive feedback means a great deal to us, and we truly appreciate you taking the time to share your experience at Sytner Tamworth MINI. Wishing you all the best with your new car!
My experience was perfect
My experience was perfect, it was a fast service with excellent customer service. I was talked through work that could be done and when it is advised to be done by.
25 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Kyle, Thank you ever so much for your wonderful 5-star review. We are delighted to hear that your experience with us was perfect and that you appreciated the fast service and excellent customer care. It’s great to know that our team communicated clearly about the recommended work and timings, ensuring you felt informed throughout. Your kind words are truly valued and motivate us to maintain the highest standards. We look forward to welcoming you back to Sytner Tamworth MINI in the future. Best wishes, The Sytner Tamworth MINI Team
Friendly & efficient service
23 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mrs Thursfield, Thank you ever so much for your kind words and for taking the time to leave such a wonderful review. We are delighted to hear that you found our service both friendly and efficient. It means a great deal to us to know that your experience at Sytner Tamworth MINI was a positive one. We truly appreciate your support and look forward to welcoming you back in the future. Wishing you many enjoyable miles ahead! Kind regards, The Sytner Tamworth MINI Team
Very professional as always and kept me…
Very professional as always and kept me info of the work as it progressed.
18 June 2026
Unprompted review
Reply from Sytner Group - Sytner Tamworth MINI
Dear Mr Dewell, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that you found our service to be very professional and that we kept you informed throughout the progress of the work. Your satisfaction is very important to us, and it’s wonderful to know we met your expectations. We truly appreciate your continued trust in Sytner Tamworth MINI and look forward to assisting you again in the future. Best regards, The Sytner Tamworth MINI Team
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