Abby at Worcester mini was super helpful and couldn't do enough, as well as the service department who got my tyre changed ahead of schedule. the only issue is you can't speak to anyone when you ca... See more
Company replied
Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
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See what reviewers are saying
My car was booked in primarily to implement a factory recall that has been outstanding for many months. So I took the opportunity to bring forward a large and expensive service. So when I collected t... See more
In spite of there being an issue with the maintenance plan, Stuart Baylis was patient and helpful which allowed me to sort the situation. Stuart was incredibly friendly and a credit to the Syntner Gro... See more
Great welcome, everything was handled without issue, kept well informed, brilliant facilities. I could work from the custom workstations with full access to coffee machine and snacks. All round great... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
266 reviews
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Everything worked like clock work
Everything worked like clock work. Much appreciated!
5 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Exceptional service
Exceptional service from both Thomas and Peter. Refreshing to find such great after sales commitment compared to previous experiences with Land Rover.
6 August 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Sheron, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Thomas and Peter provided exceptional service and that our after-sales commitment stood out positively compared to your previous experiences. It is always our aim to deliver the highest standards of care and customer satisfaction. Your feedback is greatly appreciated, and we look forward to continuing to support you with your BMW in the future. Kind regards, Sytner Worcester BMW Team
Very quick to drop off and collect!
30 July 2026
Unprompted review
Sytner Worcester Buying Experience
The staff and in particular Tony were not at all pushy, they answered my questions and in the end we came to a deal that all were happy with.
29 July 2026
Unprompted review
Excellent service from Stuart Bayliss
In spite of there being an issue with the maintenance plan, Stuart Baylis was patient and helpful which allowed me to sort the situation. Stuart was incredibly friendly and a credit to the Syntner Group
31 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Jamie, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you found our service efficient and our staff friendly and polite. It is always our aim to provide a welcoming and professional environment for all our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team. We look forward to welcoming you back in the future. Best regards, The Sytner Worcester BMW Team
Abby at Worcester mini was super…
Abby at Worcester mini was super helpful and couldn't do enough, as well as the service department who got my tyre changed ahead of schedule.
the only issue is you can't speak to anyone when you call- you have to leave your number. this is not great and is frustrating when you are in need to speaking to someone urgently. shame as the rest was spot on.
28 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear L P, thank you for your kind words about Abby and the service team at Worcester Mini. We’re delighted to hear they were so helpful and efficient with your tyre change. We do apologise for the frustration caused by the phone system and understand how important it is to speak to someone urgently. Your feedback is greatly appreciated, and we’re pleased that overall your experience was spot on. We hope to welcome you back again soon.
Professional and prompt as always
25 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Kieran, Thank you very much for your kind words. We are delighted to hear that you found our service professional and prompt, as we always strive to provide the highest standards for our customers. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the entire team here at Sytner Worcester BMW. We look forward to continuing to offer you the excellent service you expect and deserve in the future. Best wishes, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Neale, Thank you very much for your kind words. We are delighted to hear that Courtney, Guy and Jordan provided you with an easy and efficient service. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback means a great deal to the team here at Sytner Worcester BMW. We truly appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Excellent service throughout
Excellent service throughout. Made to feel important, very friendly and helpful staff.
21 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Michael, Thank you very much for your kind words and for taking the time to share your experience with us at Sytner Worcester BMW. We are delighted to hear that you felt important and appreciated the friendly and helpful nature of our team. Providing excellent service is something we take great pride in, and it is wonderful to know that this was reflected during your visit. We truly value your feedback and look forward to welcoming you back in the future. Kind regards, The Sytner Worcester BMW Team
5 STARS
5 STARS. We had the wheels on our BMW refurbished by Sytner BMW Worcester. The finished result was nothing short of miraculous !
You could not differentiate the diamond-cut / smart wheel repair from A BRAND NEW WHEEL !!! OMG
The wheels were so perfect we had to ask: ' did they fit new O/E wheels ? '
We were so impressed I asked to meet the team that carried out the wheel repair:
The Body Shop Team: Lee (manager) Lucas, Josh, Callum. A Brilliant team who were super helpful, friendly and mega enthusiastic. I want to add an important note here ( and it's the truth: ' We visited a few weeks before Cheltenham BMW who also looked over the same wheels and said, the car needs NEW Wheels !!! '
However getting a second opinion ( and boy, was I glad we did) we had Worcester BMW Sytner view and appraise the car to say, they could refurbish the wheels using their IN HOUSE DIAMOND CUTTER.
The finished result was STUNNING !! The car looks like it just came out of the showroom.
If you want the VERY BEST in both service and highest quality, visit Worcester Sytner BMW
The Guys to ask for are:
Lee ( manager) Lucas, Josh and Callum
THANK YOU so much !
22 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you, Mark, for your fantastic review and kind words. We’re delighted to hear that the wheel refurbishment exceeded your expectations and that our team – Lee, Lucas, Josh, and Callum – provided such a positive experience. It’s wonderful to know that our in-house diamond cutting made such a difference and that your BMW looks showroom fresh once again. Your recommendation means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Worcester BMW.
Booking online slot time is irrelevant to when work will be done
Should make it clear that when booking an appointment time for 10.30 on line ( which was only one left when I booked it 3 days earlier) that that doesnt mean thats when the work will actually be done. On dropping in at that time I was told I couldnt sit and wait for brake flush to be done as was told you also have to pre check when work would start and see if it was possible to wait. I had put a note on the online appt check in email that I wanted to sit and wait but no one had come back to me before I arrived to drop off. As there were no slots available when I turned up at said time I then had to go away and come back later when job had been completed which did make me have to re schedule rest of my day to be about when I got the call that the work had been done. So it did inconvenience me as if I had known beforehand I would have simply dropped off at 8.00am and left it with you all day etc.. and not had to shuffle my day as a result.
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Garry, thank you for your detailed feedback. We apologise for any inconvenience caused by the appointment scheduling and communication regarding your brake flush. We appreciate your patience and understand how this affected your day. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns directly.
Reply from Sytner Group - Sytner Worcester BMW
Dear Maureen, Thank you very much for your kind words. We are delighted to hear that Andy Bull was able to assist you so effectively during your visit to Sytner Worcester BMW. It is always our aim to provide a helpful and enjoyable experience for all our customers. Your positive feedback is greatly appreciated and will be shared with Andy. We look forward to welcoming you back in the future and hope to continue meeting your expectations. Kind regards, The Sytner Worcester BMW Team
No fuss
No fuss, helpful & polite, Ryan the agent that dealt with me was informative and helpful, he did what he said and made the whole experience easy and fuss free
15 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that Ryan provided you with a helpful, polite, and informative service throughout your experience. It’s wonderful to know that everything was straightforward and fuss-free, as we always aim to make the process as smooth as possible for our customers. Your satisfaction means a great deal to us, and we truly appreciate you taking the time to share your experience with Sytner Worcester BMW.
Excellent in every way
Great welcome, everything was handled without issue, kept well informed, brilliant facilities. I could work from the custom workstations with full access to coffee machine and snacks. All round great experience, they even gave my car a clean. Brilliant service.
14 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Leigh, Thank you ever so much for your wonderful review. We’re delighted to hear you felt welcomed and well informed throughout your visit. It’s great to know you enjoyed the facilities, including the workstations and refreshments, and that the service met your expectations. Giving your car a clean is just a small way we like to show our appreciation. Your kind words truly mean a lot to the whole team here at Sytner Worcester BMW. We look forward to welcoming you again soon. Best wishes, The Sytner Worcester BMW Team
My car was booked in primarily for recall work
My car was booked in primarily to implement a factory recall that has been outstanding for many months. So I took the opportunity to bring forward a large and expensive service. So when I collected the car I was informed that the recall work couldn’t be undertaken due to parts issues. Why hadn’t someone contacted me days before or even when I dropped the car off. Sytner appears keen to take my money rather than do , probably , low value recall work. Very poor customer service.
14 July 2026
Unprompted review
The Service receptionist and Sales
The Service receptionist, Peter,
provided a first class service.
Sales Executive, Emily, listened to my requirements, showed me how they could be met, with various options and then put a plan in place to proceed at a date suitable to me.
13 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Elizabeth, Thank you very much for your kind words. We are delighted to hear that Peter provided you with a first-class service and that Emily was attentive to your requirements, offering suitable options and a clear plan. It is always our aim to ensure every customer feels listened to and supported throughout their experience. Your positive feedback is greatly appreciated and serves as a wonderful encouragement to the team here at Sytner Worcester BMW. Kind regards, The Sytner Worcester BMW Team
Good customer service
Customer service from everyone was super, plus it’s a nice environment to wait; which was a good job as I booked a ‘service whilst I wait’ but was there nearly 4 hours due to delays. But they were apologetic and we all had ice cream :-)
8 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Richard, Thank you very much for your kind words. We’re delighted to hear that our team provided excellent customer service and that you found the environment comfortable during your visit. We do apologise for the delay and truly appreciate your patience. It’s great to know that the ice cream helped make the wait a little more enjoyable. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
Your customer service was excellent
Your customer service was excellent. I was kept fully informed about the vehicle. I have been a customer for quite a few years and will continue to do so
7 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Delma, Thank you very much for your kind words and continued loyalty to Sytner Worcester BMW. We are delighted to hear that our customer service met your expectations and that you felt fully informed throughout your experience. It is always a pleasure to assist valued customers like yourself, and we truly appreciate your ongoing support. We look forward to welcoming you back for many years to come. Best wishes, The Sytner Worcester BMW Team
service fine, admin poor
The service itself was absolutely fine but I was annoyed that I had a full service in June and then called in for a brake fluid service a couple of weeks later. This should have been picked up when Sytner had the car.
I was also annoyed that the front page of the booking form quoted £75 for the service but when you book there are around £50 of mandatory add ons. I think that the full price should be quoted up front
6 July 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Stephen, thank you for your feedback. We apologise for any frustration caused regarding the brake fluid service and the pricing information. We appreciate your comments about transparency and understand how important it is to have clear communication on costs. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further. Your satisfaction is important to us, and we value the opportunity to address your concerns.
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