Another great experience at MINI Worcester. Pete looked after me again while the car was in for its MOT and brake fluid service. As always, he was friendly, helpful and kept me updated throughout... See more
Company replied
Location
Switch locationWainwright Road, Knightsbridge Park, WR4 9FA Worcester, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Booked in online , left car there in the morning, they send a video report though pm it was clear and precise , car collected later pm . There was also a tracking app to follow the cars progress. Tom... See more
Company replied
Bought my car from Sytner Worcester two years ago before moving locally. I received excellent service at the time and again on 14th August when I booked in for this year’s inspection/MOT. Everything w... See more
Company replied
The MOT etc were easy to book. Communications before the day good. On the days I was supported by Thomas Kelly who was friendly polite and respectful. He informed me about the whole process, what to... See more
Company replied
Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Wainwright Road, Knightsbridge Park, WR4 9FA, Worcester, England, United Kingdom
- 01905459600
4.5
Excellent
297 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My service was completed and further…
My service was completed and further issues identified which could mostly be sorted on the day. Unfortunately, due to parts supply issues, I need to bring back my vehicle for further work next week. All because one necessary bolt was not held in stock.
19 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you for your feedback. We apologise for the inconvenience caused by the parts supply issue, which has unfortunately delayed the completion of your vehicle’s service. We understand how frustrating it can be to have to return for further work, especially when it concerns a single necessary bolt. Your patience and understanding during this time are greatly appreciated, and we hope to ensure a smoother experience for you moving forward. Please do not hesitate to get in touch if you have any further concerns.
Good outfit. Professional.
They kept me informed about what was going on. I trusted them. Much better than Sytner Swansea, so I shall stick with Worcester even though it’s a longer trip for me.
19 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Nick, Thank you very much for your kind words and for choosing Sytner Worcester BMW. We’re delighted to hear that you felt well informed and trusted our team throughout your experience. It means a great deal to us that you prefer our service, even with the longer journey involved. Your loyalty is truly appreciated, and we look forward to continuing to provide you with the high standards you expect. Thanks again for taking the time to share your feedback. Best wishes, The Sytner Worcester BMW Team
Reply from Sytner Group - Sytner Worcester BMW
Dear Munir, Thank you very much for your kind words. We are delighted to hear that you found our staff both helpful and friendly during your visit to Sytner Worcester BMW. Providing excellent customer service is something we take great pride in, and it’s wonderful to know that this was reflected in your experience. Your positive feedback truly means a lot to us. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Efficient team
Efficient team, well drilled and coached. Didn’t play a negative game and came up trumps by the final whistle. I could only watch from the seats but was pleased with what I saw.
17 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear P J Hare, Thank you very much for your kind words and positive feedback. We’re delighted to hear you found our team efficient and well-coached, and that their approach was both effective and enjoyable to watch. It’s always encouraging to know that our efforts are appreciated, even from the sidelines. Your support means a great deal to us, and we hope to continue providing the same high standard of service in the future. Thanks once again for taking the time to share your thoughts.
Good job done
Good job done. Service and dash cam installation. All according to plan. Good communication with efficient service advisors. Thank
18 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words and positive feedback. We are delighted to hear that the service and dash cam installation were carried out smoothly and to your satisfaction. It’s great to know that our service advisors communicated clearly and provided efficient support throughout. Your appreciation means a lot to the entire team at Sytner Worcester BMW. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Many thanks once again.
Tom Kelly is an exceptional ambassador…
Tom Kelly is an exceptional ambassador for Syntner Mini; my husband even bought a Mini himself (I've been a fan since 2004) on the strength of Tom's customer service. He arranged a courtesy car which allowed me to have a service, MOT, air con refresh, dash cam fitted and 4 alloy wheels repaired in one go. My Mini was returned looking immaculate. Very happy customer.
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Kate, Thank you ever so much for your kind words and for sharing your positive experience with Tom Kelly and the team at Sytner Mini. We’re delighted to hear that Tom’s exceptional customer service made such an impression and that your Mini was returned to you in immaculate condition. It’s wonderful to know you’ve been a fan since 2004 and that your husband was inspired to purchase a Mini too. We truly appreciate your continued support and loyalty. Best wishes, Sytner Worcester BMW
Excellent service very helpful people…
Excellent service very helpful people nothing too much trouble
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Mr Howden, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that our team provided excellent service and were helpful throughout your visit. It is always our aim to ensure nothing is too much trouble for our customers, and your feedback is truly appreciated. We look forward to welcoming you back in the future and continuing to provide the high standard of service you expect. Best regards, The Sytner Worcester BMW Team
Very professional service throughout
Very professional service throughout. Sam was very accommodating with booking the car in for my very specific date and time requirements. Lewis the service tech showed a great attitude by wanting to remain involved in fixing the intermittent issue after being involved in the initial diagnosis (and he did!)
9 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Ian, Thank you very much for your kind words and for taking the time to share your experience. We’re delighted to hear that Sam was able to accommodate your specific booking requirements and that Lewis demonstrated such dedication in resolving the intermittent issue. It’s always our aim to provide professional and attentive service, and your feedback is greatly appreciated. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best regards, The Sytner Worcester BMW Team
Superb communication throughout
Superb communication throughout. Ryan kept us informed of progress and managed to complete the work in one day.
2 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Sally, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ryan’s communication was clear and that the work was completed efficiently within one day. It’s always our aim to keep customers well informed and provide a seamless service. Your positive feedback is greatly appreciated and motivates us to maintain these high standards. We look forward to welcoming you back to Sytner Worcester BMW in the future. Best wishes, The Sytner Worcester BMW Team
BAD CUSTOMER SERVES
I have been told one price and when the bill comes with few more hidden charges.
I paid £25 for a loan car and the boot was full of things.
It’s not the way to treat customer like that, bad customer service.
1 June 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Gary, We are sorry to hear about your disappointing experience with the loan car and unexpected charges. This is certainly not the standard of service we aim to provide at Sytner Worcester BMW. We would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your concerns further. Your feedback is important to us, and we hope to have the opportunity to address the issues you have raised. Kind regards, Sytner Worcester BMW
Sub was great all the way through the…
Sub was great all the way through the process
29 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Alan, Thank you very much for your kind words. We are delighted to hear that Sub provided excellent service throughout your entire experience. It is always our aim to ensure every customer feels valued and well supported, and your feedback truly honours our team’s efforts. We hope you continue to enjoy your BMW and look forward to welcoming you back to Sytner Worcester in the future. Best wishes, The Sytner Worcester BMW Team
Fast efficient service from the sales…
Fast efficient service from the sales team. Good handover, all questions answered.
28 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Haydn, Thank you very much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you found our sales team efficient and that the handover process met your expectations. It’s wonderful to know that all your questions were answered to your satisfaction. Your feedback is greatly appreciated and serves as a great encouragement to the entire team. We look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Sam was brilliant 10 out 10
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much, Tony, for your fantastic 5-star review. We’re delighted to hear that Sam provided you with brilliant service and earned a 10 out of 10 from you. It’s always wonderful to receive such positive feedback, and we will be sure to pass your kind words on to Sam. Your support means a great deal to us, and we look forward to welcoming you back to Sytner Worcester BMW in the future. Thanks once again for sharing your experience.
Too Long
When we book in online I choose an available time from the options but seem to spend hours waiting regardless, so we now know to pretty much allocate a day when the car comes to you
8 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear James, We sincerely apologise for the lengthy waiting times you have experienced despite booking an available slot online. We understand how frustrating this must be and appreciate your patience. Your feedback is important to us, and we would like to invite you to contact our Head of Business, Shangi Bogle, at shangibogle@sytner.co.uk to discuss your experience further. We hope to have the opportunity to address your concerns and improve your future visits. Kind regards, Sytner Worcester BMW
I spoke to a salesman called Matt who…
I spoke to a salesman called Matt who was very knowledgeable and helpful. In addition I was also introduced to Russell he too was a nice guy who knew his products. I would highly recommend using Sytner BMW Worcester, thank you.
14 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Shaun, Thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Matt and Russell were able to assist you with such knowledge and friendliness. It’s wonderful to know you felt well supported throughout your visit. Your recommendation means a great deal to us, and we truly appreciate your trust in Sytner BMW Worcester. We look forward to welcoming you back in the future. Best wishes, The Sytner BMW Worcester Team
Good communication throughout the…
Good communication throughout the process. Although it took a lot longer than anticipated, Ashley was particularly helpful in keeping me updated.
27 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Creek Wier, Thank you very much for your kind words and for taking the time to share your experience. We truly appreciate your patience throughout the process and are pleased to hear that Ashley was able to keep you well informed. Good communication is something we strive for, and it’s wonderful to know this made a positive difference for you. We hope you continue to enjoy your BMW and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
Great experience from beginning to end
Great experience from beginning to end. Ashley was efficient, professional and friendly throughout the process and had me on my way earlier than expected!
26 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Keith, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Ashley provided efficient, professional, and friendly service throughout your visit. It’s wonderful to know that everything went smoothly and that you were on your way earlier than expected. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We look forward to welcoming you back to Sytner Worcester BMW in the future.
My car was in for another recall and…
My car was in for another recall and yet again the service was exemplary - it always is.
There is a really good reason and that is attention to detail mixed with great communication and support throughout. We were lucky enough to have Samantha Wright as our service advisor again and as every time before she was faultless and kept us informed with a relaxed no pressure friendly approach- thanks Sam you always make a BIG difference!
19 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you, Adam, for your wonderful feedback. We’re delighted to hear that Samantha and the team consistently provide such attentive and friendly service. It’s always our aim to ensure every visit is as smooth and reassuring as possible, and your kind words truly reflect the dedication we strive for. We’re grateful for your continued trust and look forward to welcoming you back to Sytner Worcester BMW in the future. Thanks again for taking the time to share your experience.
Great service
Stuart Bayliss was super helpful, stayed on top of everything and kept me updated the whole way through
15 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Thank you very much for your kind words, George. We are delighted to hear that Stuart Bayliss provided such a helpful and attentive service throughout your experience. Keeping our customers informed and supported is something we take great pride in, and it’s wonderful to know this was reflected in your visit. Your feedback is greatly appreciated, and we hope you continue to enjoy your BMW. Please do not hesitate to get in touch if you need any further assistance in the future.
Great customer service and they found…
Great customer service and they found me a great deal on my new car. Highly recommend
23 May 2026
Unprompted review
Reply from Sytner Group - Sytner Worcester BMW
Dear Stacy, Thank you ever so much for your kind words and for taking the time to share your experience with Sytner Worcester BMW. We are delighted to hear that you found our customer service excellent and that we were able to secure a great deal on your new car. Your recommendation means a great deal to us. We hope you enjoy every moment behind the wheel and look forward to welcoming you back in the future. Best wishes, The Sytner Worcester BMW Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.