Sytner Group - Volvo Cars Warrington Reviews 166

This is tricky. There were both good and bad things about my recent experience. The fault that caused my car to be at the workshop for over 3 months was not the fault of the dealership. However, the support i received from them was not ideal.
The good - A courtesy car was provided for the full 3 months; hard to fault this.
The bad - Repairs were carried out without informing me of the costs, leaving me in no position but to pay. Over a 3 months period the only communication I had with the dealership was initiated by me, once the respondent was rude and the communication very short. During my car being with the dealership, I had to identify to them that the MOT was due and ask for it to be done before repossession. When the work was completed , the cost was only communicated to me in the form of a request for a bank transfer, not verbally when telling me the repairs were complete. At no time, despite major repairs, was the completion of the annual service ( which was due) offered or even discussed. Not even a tank of petrol was offered.

For the most part staff were polite and helpful- in a limited way- but I never felt ‘looked after’ as a ‘valued customer’.

Overall I am glad the car has been repaired, but disappointed in the experience and the failure to offer little things which could have made the experience of a very costly repair more palatable

Amazing customer service from start finish. Ash was really helpful and made our purchase go really smoothly and made sure every detail was covered.

Had my car booked in for a service, from start to finish Hannah & Kerry was amazing with me. Advised me what was going to happen then showed me the area to sit, relax, have a drink and sit for my car…. Was done before the time slot had finished. Thanks girls!

Arrived at 8:30 am, left at 11:30 am - it was only a minor service and software update, no hurry at all - people there longer than me 🤷‍♀️ sooooo expensive!

Outstanding Service - Warrington sets the Standard.

Like many people, I don’t usually like to take time to write reviews. However, on this occasion, I am genuinely pleased to do so, as my experience with Sytner Volvo (Warrington) was outstanding.

My visit came about by chance while returning from Manchester on 1st April 2026, and I’m very glad it did. From the moment I walked in, the dealership felt modern, bright, and welcoming. I was greeted warmly at reception and quickly directed to the Service team, where I received the same friendly and professional welcome.

I explained that I needed a software update for my Volvo XC60, recently purchased from another branch. The team efficiently arranged an appointment for 8th April at a convenient time and clearly explained the process. I was told the update would take around four hours, that I was welcome to wait in their comfortable lounge, and that the work would be covered under warranty. Clear, honest, and reassuring.

On the day of my appointment, I was greeted just as warmly. My car was taken in promptly at 10:30am, and I was impressed by the visible service area, which adds transparency and confidence. To my surprise, the work was completed in just two hours. (At Chester, I was told the update would take all day and that I could be provided with the use of a car - at a cost). (An opportunity to make money where the software update obviously was free, obviously).

What truly stood out at Warrington, however, was the level of care beyond the scheduled service. When I asked for help with my Volvo app, a member of staff personally accompanied me to another site to introduce me to a young technician named Shaun, whom he said could assist, (I wish I could remember the chap who kindly accompanied me. Dave)? Both individuals were friendly, patient, and genuinely happy to help - nothing felt like too much trouble.

This experience was in stark contrast to my interactions with the Chester branch, where I purchased my XC60. There, I experienced long waiting times, less flexibility, and what felt like a strong focus on upselling products and services. Communication was inconsistent, and follow-up support after purchase was non-existent. I had a hunch that once I had paid my money and took ownership of my new XC60, that the charm offensive and after sales care would end and I would no longer be regarded as a valuable customer, which is not a good business approach in my view. I tested my hunch and sadly, I was proven correct. I needed technical assistance and even put it in writing by email on 13th March, (after attending the branch in person several days earlier). Till this day, 4 weeks later, nobody ever got back to me. (I had to chase them up for an appointment which they made for 6 weeks time from date of my call). I subsequently cancelled that appointment after Warrington looked after me, and much sooner.

At Warrington, I felt valued as a customer. The service was efficient, transparent, and, most importantly, sincere. Nobody was pushing anything on me and this approach actually had the effect of me feeling happy and more inclined to want to remain a customer going forward. (Whilst I would very much prefer to use a Volvo trained technician for my beloved Volvo, I would rather go to a back street garage who would appreciate mu custom, than return to Chester).

Although Warrington is significantly further for me to travel to, (a good 45 minutes drive, compared to Chester which is just 13 - 15 minutes), I will be returning to Warrington for all future servicing and when the time comes to change my car. That decision is entirely based on the excellent customer care I received.

Thank you to the team at Volvo Warrington for making what could have been a routine visit such a positive experience. (I love Volvo cars and this one is my second time purchasing an XC60). I can now relax knowing that me and my my current XC60 will be welcome and looked after at Warrington. I highly recommend them.

Service took to long with limited updates

Excellent service
Brilliant communication throughout.
Staff extremely helpful and professional.
Quickest service I've had and car came back hoovered and washed 😀

DO NOT BUY FROM SYTNER GROUP!

I purchased a Volvo XC40 in June 2025. Days before delivery, a fault was identified which remained present at the point of sale and has not been resolved. What initially appeared to be a DAB issue has since been identified as part of a wider electrical LIN network fault affecting multiple systems within the vehicle.

This has resulted in multiple system issues, including faults affecting the infotainment system, with the screen intermittently blacking out, DAB still not working, windscreen washer jets, interior lighting, heated seats, boot function, sunroof operation, key recognition despite a new battery being fitted, and an SRS airbag warning light, demonstrating this is not an isolated defect but a wider electrical failure.

The previous owner’s address remained stored in the system and app despite deletion attempts, only being resolved during the September repair, highlighting poor preparation.

The repair process was delayed, and despite a repair attempt, the issue remained unresolved and was confirmed as part of a wider fault present at the time of sale.

The vehicle was not presented for repair until mid-September despite June delivery, meaning the issue was not addressed within the initial 30-day period and raising concern over how this was handled.

We are now approaching 10 months without resolution. Communication has been poor, with calls not being returned and no clear updates being provided. Despite formally rejecting the vehicle, I have repeatedly been given incorrect information rather than the matter being dealt with appropriately.

I have dealt directly with management and escalated the matter to head office, however no response has been received.

I have formally rejected the vehicle under the Consumer Rights Act 2015 following a failed repair attempt. The fault was not resolved and has since developed into wider electrical issues, confirming the vehicle was not of satisfactory quality at the point of sale.

Having sought guidance from the Motor Ombudsman, Moneybarn, the Financial Ombudsman Service, and Citizens Advice, it has been confirmed that I am fully within my rights to reject this vehicle.

The fault was confirmed to be pre-existing at the point of sale and not a warranty issue, despite this initially being suggested.

The vehicle is now not roadworthy. The MOT has expired and it will not pass due to a washer system failure linked to the same electrical fault. I am left with a vehicle that cannot be legally driven.

I am currently without a usable vehicle but remain liable for ongoing costs including finance payments. This has had a significant impact on managing two businesses and caring for three children.

I have also incurred financial loss, including £700 spent on a service which would not have been required had the fault been resolved at the outset. I have been unable to sell the vehicle due to the known faults, resulting in continued running costs including vehicle tax.

This matter has now been escalated through Moneybarn and the Motor Ombudsman, and remains under active complaint. This could still be resolved quickly by accepting the rejection and finalising the matter.

EDIT: The dealership advised that I could not exercise my right to reject under the Consumer Rights Act 2015 directly, and that this had to come from the finance company.
This is incorrect and my consumer rights have not been upheld by the dealership.
This has now been escalated via the finance provider, who have confirmed my position to the dealership.
This remains unresolved as of 8/4/26

Poor communication ,never knew what was going on with the car, still not received any correspondence to advise what work was done on the car despite being advised i would be emailed. Car has failed again taking it to a different Volvo garage

Car serviced on Wednesday, next day the car is reporting a coolant failure! Tried calling, last a message nobody calls back and virtually nobody answers the phone! Going to look for another dealership now.

Customer service is second to none and Callum was very polite and respectful with nothing being too much trouble.
The service department is clean and love the fact that we can see the car being serviced.
One negative is the air-con refresh solution ended up all over the windscreen on the inside, making the car difficult to see through the windscreen. The refresh solution should be fully removed from the windscreen on completion as this renders the car unsafe to drive.
Other work was completed in a timely manner.
Regards
Duncan.

I would just like to say a big thank you to STEVEN EVANS as from ordering my new Volvo to picking it up the whole transaction ran extremely smoothly. Steven made it a pleasant and easy experience with all paper work completed with no fuss or problems. He went out to the car with me and downloaded the Volvo app, explaining all the functions in detail and demonstrated all the interior features with a great deal of patience and professionalism. Thank you very much.
JOHN SHARKEY

A great space to sit and refresh whilst waiting for vehicle. Plentiful drinks and snacks. Dog loved it
Good regular updates on progress of vehicle and super friendly staff. To round it all off car returned washed and cleaned throughout

Took 3 months to fix my car, only a few email updates in between. Picked it up today and they couldnt even be bother to give it a wash or a vacuum.

Awful experience at Volvo Warrington. Do not trust this company. My partner bought his car is August. Multiple problems with the car, steering unsafe, reverse camera not working, multiple stretches and required new battery. 5 months later nothing has been fixed. The incompetence of the staff is another level, they have no idea what they are doing and their management is extremely poor.

Really helpful and friendly - from start to finish. Thank you!

Nothing wrong with the service side of things but the courtesy car was absolutely filthy inside mud everywhere including the boot , rubbish left in the door pockets,I even had to clean the windscreen as it had a greasy film on the inside. If I hadn't of had to get home for an appointment I would of refused to take the car, I was disgusted with how dirty the inside of the vehicle was and Warrington Volvo should be embarrassed that they put a car out in that state, this is the second year I've had an issue with them first time round they wouldn't provide a courtesy car even though I told them I needed one as I'm my mum's carer and needed transport to be able to take her out so unfortunately now I will take my car elsewhere

The service that I have received from Volvo Warrington. Is absolutely shocking and after having my car for over one week now I still do not know what the situation is. I also have a full Volvo warranty on the car which makes this situation even worse. I am leaving this review before this matter has been resolved appalling customer service.

Only took 1.5 hours to service my polestar 2 on a saturday. This is unheard of for me.