From entering the show room I received a first class experience and service from the staff. Everyone I spoke to was polite, proffessional and knowledgeable I would especially like to thank Will Han... See more
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We have just purchased a new Audi q4 e-tron from Wakefield Audi . The overall buying experience was excellent ,with welcoming and attentive team members from reception to sales manager. We were expert... See more
Company replied
On Tuesday I walked away with my new Audi A1 and I can’t believe how smooth the whole process was from start to finish. Louis Baker was extremely helpful and answered every question with such great kn... See more
Company replied
Amazing experience, Charlotte made the whole process so easy and seamless she did not pressure us into anything and found us the perfect car in a matter of days! She made our little boy feel so spe... See more
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Company details
Written by the company
In our state-of-the-art dealerships across the UK, Sytner Group represents the world's most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our one team ethos. We strive to deliver an exceptional customer experience; our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special. Our ultimate aim is to be considered the best company to work for in the industry and the best company to do business with.
Contact info
Calder Park,Peel Avenue, WF2 7UA, Wakefield, United Kingdom
- 01924 241400
4.6
Excellent
734 reviews
Asks customers to review
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car was booked in quickly
car was booked in quickly, excellent communication and the video showing the work completed was excellent, thank you Audi Wakefield.
15 July 2026
Unprompted review
2nd car
Have just bought my 2nd car from Louis. Can't fault the service he has provided us and the great deal he managed to sort. Would highly recommend.
10 July 2026
Unprompted review
From entering the show room I received…
From entering the show room I received a first class experience and service from the staff. Everyone I spoke to was polite, proffessional and knowledgeable I would especially like to thank Will Handley who dealt with my car purchase and went out of his way to ensure all ran smoothly.
8 July 2026
Unprompted review
Amazing service from Wakefield Audi
Amazing service from Wakefield Audi. From start to finish the buying process was faultless. Thank you to Shane for looking after us so well.
7 July 2026
Unprompted review
They found me my dream car
Went to Wakefield Audi after wanting a new car for a while. I knew what I wanted but it was just a matter of finding it. I told James what I was looking for and he found exactly that!!
The service was amazing from start to finish from James and nothing was too much trouble, even all my constant questions. He made sure that I was happy with everything, set my car up with me and was very calm and approachable through it all. He explained everything to me fully and made sure that I understood. He ensured the car had everything I wanted and it’s a perfect fit!
Angelica on the front desk was lovely. She was so happy and bubbly, just what you want to see when you walk in.
Im so happy with my purchase and have come away with my dream car. Couldn’t recommend the team enough at Wakefield Audi.
Thank you all so much,
Lillian
21 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
They always friendly and they always…
They always friendly and they always helpful
15 June 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you ever so much Mary for your kind words. We are delighted to hear that you find our team both friendly and helpful. It is always our aim to provide a warm and welcoming experience for everyone who visits Wakefield Audi. Your positive feedback truly means a great deal to us and encourages us to maintain the highest standards of service. We look forward to welcoming you back in the future. Best wishes, The Wakefield Audi Team
Fantastic service from start to finish…
Fantastic service from start to finish and the staff are superb
15 June 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mark - Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you found our service fantastic from start to finish and that our team made such a positive impression. It’s always our aim to provide superb customer care, and your kind words truly mean a great deal to us. We look forward to welcoming you back to Wakefield Audi in the future. Warm regards, The Wakefield Audi Team
Collected my car in Tuesday
Collected my car in Tuesday. Excellent service from Louis Baker
9 June 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Bipin, thank you very much for your kind words and for taking the time to share your experience. We are delighted to hear that Louis Baker provided you with excellent service when you collected your car. It is always our aim to ensure every customer feels valued and well looked after. Your positive feedback is greatly appreciated and motivates us to maintain the highest standards. We hope you continue to enjoy your vehicle and look forward to welcoming you back in the future. Best regards, Wakefield Audi Team
Reply from Sytner Group - Wakefield Audi
Dear Mr Long, thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received great service during your visit to Wakefield Audi. It is always our aim to provide a positive and memorable experience for all our customers. Your feedback is truly appreciated and serves as a wonderful encouragement to our entire team. We look forward to welcoming you back in the future. Kind regards, The Wakefield Audi Team
The technician ignored visible warning…
The technician ignored visible warning illuminations on the dashboard which indicated low tyre pressure error and steering wheel alignment appears to be adjusted after work completed.
28 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Andrew, we apologise for the experience you described regarding the warning lights and steering wheel alignment. This is certainly not the standard of service we aim to provide at Wakefield Audi. We would like to invite you to contact our Head of Aftersales, Christopher Peckover, at chrispeckover@sytner.co.uk, so we can better understand the situation and address your concerns directly. Your feedback is important to us, and we appreciate the opportunity to improve. Kind regards, Wakefield Audi Team
Great customer service very quick on…
Great customer service very quick on the repair too, Nathan was great to keeping me updated on issues thank you
28 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you very much for your kind words, Keith. We’re delighted to hear that Nathan and the team provided excellent customer service and kept you well informed throughout the repair process. It’s great to know the work was completed quickly to your satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future.
No pushy sales techniques....
Lovely friendly staff that listened to what I wanted and delivered. No 'pushy' sales techniques - fantastic service.
21 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Karen, thank you ever so much for your kind words. We’re delighted to hear that our friendly team listened carefully to your needs and provided a service that felt genuine and pressure-free. It’s always our aim to ensure every customer feels valued and comfortable throughout their experience. Your feedback truly means a lot to us, and we’re thrilled that you found our approach fantastic. We look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Very professional
Very professional, but also very friendly. Handover of my new car was faultless and very informative.
Special mention to;
Louis Baker
Scott Mandela
Hannah Shaw
20 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mr Williams. Thank you very much for your kind words and for taking the time to share your experience with us. We are delighted to hear that the handover of your new car was both faultless and informative. Louis Baker, Scott Mandela, and Hannah Shaw will be pleased to receive your special mention. It’s wonderful to know that our team provided a professional yet friendly service. We truly appreciate your support and look forward to welcoming you back to Wakefield Audi in the future. Kind regards, The Wakefield Audi Team
A great experience
This is my second time dealing with Audi Wakefield and as with my first visit the service was fantastic.
My car had a computer fault and I was told on the phone when I booked it in with a central team that it could take a few days to resolve.
On the day I arrived and was seen straight away and provided with a curtesy car. The lady I dealt with was great and said that they would try their best to resolve the issue the same day.
By 5pm my car was ready to collect and had been valeted, which was a great touch.
Even the aesthetic of the car collection area and workshop looks impressive (cool, according to my ten year old son).
I cannot recollect the name of the lady I dealt with, but she deserves recognition for being polite, professional and efficient. A real asset to your Team!
20 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Katie, thank you for your wonderful feedback and for choosing Audi Wakefield again. We’re delighted to hear that your experience was positive, from the prompt service to the courtesy car and valet. It’s lovely to know the team member made such a great impression – we’ll be sure to pass on your kind words. We hope your son continues to enjoy visiting us too. We look forward to welcoming you back in the future.
Fantastic customer service and support…
Fantastic customer service and support from all members of staff they couldn’t do enough for us friendly staff
20 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear David, thank you ever so much for your kind words and fantastic review. We are delighted to hear that our team provided you with excellent customer service and support throughout your experience. It’s wonderful to know that our friendly staff made such a positive impression. Your feedback truly means a lot to us and encourages everyone here to continue delivering the best possible service. We look forward to welcoming you back to Wakefield Audi in the future. Best wishes, The Wakefield Audi Team
Everything was excellent from the test…
Everything was excellent from the test drive to the quote to communication on order to delivery handover - No surprises just excellent prompt service. Very pleased
15 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you, Russell, for your kind words and positive feedback. We are delighted to hear that every aspect of your experience, from the test drive to delivery, was excellent and met your expectations. It’s wonderful to know our communication and service were prompt and clear. We truly appreciate your support and look forward to welcoming you back in the future.
Really good service
16 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mateusz. Thank you very much for your kind words and for taking the time to leave us a 5-star review. We are delighted to hear that you received really good service at Wakefield Audi. It is always our aim to provide a positive experience for all our customers, and your feedback is greatly appreciated. We look forward to welcoming you back in the future. Best wishes, The Wakefield Audi Team
Great customer service :)
On Tuesday I walked away with my new Audi A1 and I can’t believe how smooth the whole process was from start to finish. Louis Baker was extremely helpful and answered every question with such great knowledge. His organisation made it so much easier for the handover process too as I was sent everything over in advance so I didn’t have to sign everything on the day. He kept me up to date throughout the whole process with any updates to the vehicle etc. All to which I was extremely grateful for, thank you ☺️
19 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you so much for your wonderful review, Katie. We’re delighted to hear that Louis provided such a knowledgeable and organised service, making your Audi A1 purchase smooth and enjoyable. It’s great to know that the advance paperwork and regular updates helped make the handover process easier for you. Your kind words mean a lot to the whole team at Wakefield Audi. We hope you enjoy every moment with your new car and look forward to welcoming you back in the future.
Abysmal Customer Service
I have a Audi Q3
On Wednesday 13/5 I went for petrol and found I could not open the petrol flap. On 14/5 I tried to phone Audi Wakefield. Eventually got through to a person and I asked to be put through to the work shop and was cut off.
After several more attempts I left a message and was informed I would get a ring back in 45 minutes and an hour later I had to ring again this time I did get a call back.
The person contacted the work shop with my problem. The reply was they could not help as they were fully booked and the first appointment was 16/6. I was also told they had been instructed not to take any servicing bookings at the moment. I remonstrated with them about my impossible position with no success.
Next I rang a local independent garage who asked me to take it in the next morning which I did and it was repaired that day. That was excellent customer service.
Needless to say I will not be buying an Audi again.
Alan Keeling
14 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Dear Mr Keeling, we are truly sorry to hear about the difficulties you experienced with your Audi Q3 and the frustration caused by our service. This is not the standard of care we aim to provide, and we appreciate you bringing this to our attention. We understand how inconvenient this must have been for you. We would like to invite you to contact our Head of Business, Jordan Stancer, at jordanstancer@sytner.co.uk, who would be keen to discuss your experience further and see how we might assist. Thank you for your feedback. Kind regards, Wakefield Audi
Excellent support
From deciding to part exchange and purchase a new car the whole experience was concluded in five days - quite remarkable. A massive thanks to Louis Baker for making this achievable with no fuss.
8 May 2026
Unprompted review
Reply from Sytner Group - Wakefield Audi
Thank you, Andrew, for your fantastic review. We’re delighted to hear that your experience with Louis Baker and the team was so smooth and efficient. It’s wonderful to know that we could make the process straightforward and enjoyable for you. Your kind words are greatly appreciated, and we hope you continue to enjoy your new car for many miles to come.
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