Taco Bell Reviews 

1,801
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 352 reviews, most reviewers were unhappy with their experience overall. Many customers expressed strong dissatisfaction with the quality of the food, often describing items as bland, dry, or stale. Reviewers frequently reported problems with their orders, including missing ingredients, incorrect items, and extremely small portions that did not match expectations. Issues like tortillas being only partially filled and shells being broken were also common. Conversely, some people mentioned positive interactions with staff, describing them as friendly, kind, and efficient, and noted fast service. However, some customers also noted issues with rude or unhelpful staff, long wait times, and a general lack of attention. While the overall product quality was criticized, some reviewers did find certain items to be fresh and delicious.

What people talk about most

Product

Clients share ambiguous opinions on product, with some reviewers expressing delight and calling the food... See more

Quality

Users describe negative interactions with quality, frequently reporting that food items are disgusting,... See more

Staff

Customers consistently note ambiguous experiences with staff, with many praising employees for being nice,... See more

Service

Reviewers highlight ambiguous aspects of service, with many customers praising the fast and efficient... See more

Order

People report negative experiences with order accuracy and fulfillment, frequently receiving incorrect or... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Went through the drive-thru. The cashier was friendly and I didn't wait long. I requested extra onions and was charged .25 cent but I do not consider 3 tiny pieces of onion extra and not for an extra... See more

Rated 2 out of 5 stars

I actually called the manager to compliment how great our order was about 5 months ago. Since then, crap. Tortillas are 1/3 full, tacos don't have all ingredients and shells are stale and we found a t... See more

Rated 2 out of 5 stars

Haven't been to a taco bell in probably 15-20 yrs. The burrito supremes have shrunk to half the size they used to be and have tripled in price. Thought the food to be on the bland side with the refri... See more

Rated 2 out of 5 stars

Never had a taco bell before . Premise was nice and clean staff friendly . But i wont be having another was vile like cheese and road kill in a wrap !!


Company details

  1. Restaurant
  2. Fast food restaurant
  3. Online Food Ordering Service
  4. Take away service

Information provided by various external sources

The official site of Taco Bell featuring the Why Pay More Value Menu, fast food nutrition guide, Taco Bell locations, franchise information, and career opportunities.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(1,801)

399 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

So I went to the Taco Bell located at…

So I went to the Taco Bell located at 3910 Madison Ave.in Indianapolis,In on May 15,26. I order a whooping 4 items and waited over 10 minutes for my food. Well they was just pushing orders out the drive thur like it was nothing. I ask the girl working the drive thur politely 2 times was there a problem was to why it was taken so long. To which she ignored me both times. I finally got my food I thanked the lady. As I was turned around the same girl from the drive thur placed the guy behind me drink on the counter. I said to the guy well I glad you didnt have to wait 10 minutes. The girl from the drive thur decided to stick her nose in my business and proceeded to start yelling at me to leave the store. I told the gentleman to have a good day and headed for the door. Thats when the employee decided she wasn't done talking shit and start throwing out insults toward me, and she realized she wasn't getting me then threatened to whoop my ass in the parking lot and had to be physical restrained. All the while I've yet to say a word to her. I finally get my mom got to the car. And call the police. Made a statement and left. Came home called the GM of that store and explained the situation to him. He informed me he would look into it and get back with me. 2 days go by and he finally calls me back. You know what he said to me. That there well be more training to the involved employee. Thats it nothing else. I informed him slander is against the law in Indianapolis and he didnt care. I the. Called corporate and let a message for upper management do you think they ever called? HELL NO.. SO with all that said taco bell hires trash because she should have been fired on the spot. And the GM need to be fired for not taken the situation seriously. This is one of many reviews I will be writing. Next note is to the news stations. Let's see how taco bell like being un through the mud for real.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

Quit going to Taco Bell last year

Quit going to Taco Bell last year. I used to eat there once a week. The portion size is way too small, and the prices have gone up too high for what you are served. You are lucky to get a tablespoon of ground round in your taco. It is mostly lettuce.

23 June 2026
Unprompted review
Rated 1 out of 5 stars

Waited over 15 minutes for order and…

Waited over 15 minutes for order and the person that ordered after me go there food first. Also there was three people on line one working the other two talking. Drive thru was done before dinner in.i will never go back to the one on Lincoln Way in Cheyenne wy

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!

I have visited this Taco Bell a few times since I moved to this side of town (McCalla, AL) a few years ago. TODAY……I received the best food and service!!! I had the
NACHO CHEESE DORITOS® LOCOS TACOS SUPREME®
Those tacos were so fresh, so crunchy like never before. I use to eat Taco Bell once a week years ago. I stopped cause the service was bad and the food was horrible. Also, Taco Bell was my first job when I was 16. But I just came here to say the food was great and the service was exceptional! Mickel T was so nice and polite I thought I was at Chic-fil-a. 🤭 Keep up the good work guys! It’s not often you get good food and great service at the same time.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

Awful Experience, Missing Food & Bad Food (& Bad Management)

We drove through the Taco Bell on Red Bluff at Beltway 8 in Pasadena (TX) and ordered 5 items. The window attendant gave us one bag stuffed full of things, and said that it was our order. When we got home, we were disappointed to discover that they had left out one item that we ordered (their limited time burrito special.) I called the restaurant and asked them to just refund my credit card for the item that I paid for that they had failed to give me, and I was told that they could not do that, but that they would give me a free item when I come back to get my enchirito (as the rest of my food got cold at home!), and I told them NO! After this awful experience, I never want to go back to this Taco Bell ever again, and I told them so. I'm not sure why we even decided to try to get food at Taco Bell today, because the food there isn't very good anyway, and there are too many good authentic Mexican taquerias around here that would have been a better choice. I'm done with Taco Bell. I will never eat at one of their restaurants ever again for the rest of my life.

21 June 2026
Unprompted review
Rated 5 out of 5 stars

Food was great

Food was great, quick service. Scott was polite and friendly, even took our rubbish for us :)

20 June 2026
Unprompted review
Rated 1 out of 5 stars

nostalgia ruined

Went in to the store today in a nearby town and it was dead for lunch time. The kiosk crashed after I entered my order and processed payment so I wasn't sure if it went in. The guy behind the counter confirmed it went through but they just yelled out a number when I mentioned before I received no receipt/couldn't enter a name. Now when we opened the bag I expected the mediocre quesadilla and tacos but I ordered a side of beans, which shows a cup full in the picture. I received about one sad layer in the side cup. Not even covering the bottom. With the price paid for the poor quality, the least they could do is give an actual side portion. Frustrated every time we go to Taco Bell. Only reason I go back is the nostalgia but that's pretty much ruined.

20 June 2026
Unprompted review
Rated 1 out of 5 stars

ruthless workers

i walked and it smelled horrible. the workers didnt look like they wanted to be there, and when i ordered it barely seemed like they were listening to me. i got a beefy 5 layer burrito, and a strawberry freeze. the strawberry freeze was barely half filled, and was room temperature. there was no nacho cheese in my burrito. this was an online order, but i remember something similar happening to me of not receiving another order, so i confronted the workers they talked trash and i had to leave. btw there is no way their beef is real. GO TO ANY MEXICAN PLACE BUT HERE.

19 June 2026
Unprompted review
Rated 1 out of 5 stars

DRIVE THRU Menu board is very…

DRIVE THRU Menu board is very deceiving.item look like normal size, and for the price you think they would be. But WRONG! Weorder mini taco salad which was very very small. Should say xtra mini. And a beef Enchirito and two chicken fajita chalupas for $6.49. The chalupas should of read street size, not leaving you thinking they were normal size for the price. Plus, charging extra for the chicken, sour cream,and jalapeños. So very disappointed, prices gone up considerably,and food portions have shrunk considerably. I sure miss Taco Time. Won't be doing business with Taco Bell any more.

18 June 2026
Unprompted review
Rated 2 out of 5 stars

What a shame

Haven't been to a taco bell in probably 15-20 yrs. The burrito supremes have shrunk to half the size they used to be and have tripled in price. Thought the food to be on the bland side with the refried beans being watered down or something. What a shame ! Used to be damn good ! NEVER AGAIN !!!

17 June 2026
Unprompted review
Rated 4 out of 5 stars

My experience with Taco Bell was an…

My experience with Taco Bell was an great one. The customer service at the fastfood drive thru is really, fast and convenient. There's no real long wait time for your food. Plus their food is so good there. I love Mexican food.🌮🌯🌯 They are bringing new ideas to their company as well. That's really good.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Terrible …BE CAREFUL VEGETARIAN !

Terrible …BE CAREFUL VEGETARIAN !! ordered vegetarian Taco without cheese (allergic) and they put cheese, complained and got the new one but this time without cheese but with beef or some non veg.
I realized after putting one bite and vomitted. I complained and they gave me another. Manager told we are new but how they can be so careless!!! Earlier also experienced inaccuracy in the order. visited two times and both times, I realized Not trusted place to eat.

14 June 2026
Unprompted review
Rated 2 out of 5 stars

I feel so sorry for the staff - where’s the manager?!

I feel so sorry for the staff. Every order pretty much is wrong and missing things, we ate in and nearly everyone had to go back to the till. There are teenagers running the place and it’s not their fault but they sit on the sides, miss stuff, it’s probably their first job and they’re trying their hardest but where is the manager to actually run it? It’s their responsibility

14 June 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look