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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and welcoming, ensuring that every single store visit feels genuinely comfortable. Many people also deeply appreciate the wide variety of beautiful jewelry designs, the reliable product quality, and the extremely patient guidance provided. Some people were dissatisfied with the poor customer service, highlighting unhelpful staff interactions, general unresponsiveness, and an overall lack of proper support. Reviewers additionally noted frustrating experiences regarding difficult product exchanges, unexpected delivery delays, and ongoing challenges with resolving various after-sales service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their polite, helpful, and friendly demeanor... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe criticism. Many... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. While many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly, quick, polite, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reporting a wide range of vastly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had a good time while redeeming our jewellery at tanishq ALL the details were explained well by kabita,sr retail sales officer at tanishq hennur branch.Overall had a good experience. Thank u

Rated 4 out of 5 stars

I have been buying from Tanishq regularly since the time it started I recently bought two purchases from Singapore Tanishq The staff Mr Mukesh , Mr Gopal , Ms shristi all were very welcoming... See more

Rated 5 out of 5 stars

When on holiday recently, I bought a beautiful bracelet from Tanishq, MI Rd, Jaipur. I was served by Nikita Parwani, who was both professional and personable. There was no hard sell; it was just a ver... See more

Rated 5 out of 5 stars

The total attention given by staff. Iwas served by Sheetal Prakash and Suraj at Ghatkopar East branch. They explained every detail of costing and also gave all details of jewllery piece. They both... See more


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery manufacturer

Information provided by various external sources

Tanishq is a jewellery brand of India. It is a division of Titan Company, a company promoted by the Tata Group in collaboration with the Tamil Nadu Industrial Development Corporation.


Contact info

3.8

Great

TrustScore 4 out of 5

448 reviews

5-star
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1-star

No history of asking for reviews

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3.8

All reviews

(448)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Must visit shop!!

This is the best shop ever for purchase. Especially Jyothi mam really helped us for finding best collection and gave personalized experience.Dxc counter dimond Check process was the unique experience which other shop do not have. And today was my mom's birthday and they celebrated in very grand and spectacular way . And Dxc counter is for checking dimond purity. Alok sir taught abt the purity which I see frequently see in reels.Definately worth of buying jwells over here to make ur day special.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

It was good experience with tanishq…

It was good experience with tanishq shipra mall gzb branch. All staff were very humble and polite, specially Ms Priya gupta. She was too good and her behavior was awesome her convencing skill was truly mindblowing. Thanku priya for ur kind efforts.

25 April 2026
Unprompted review
Rated 4 out of 5 stars

It was a great experience

It was a great experience. I have been associated with Ambernath branch since last year. I have purchased bracelet, chain, diamond se and diamond earrings alongwith 3 policies. Mrs Varsha Gaikwad has always been very cordial supportive and helped me choose the best. Other staff members are also cooperative.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Tanishq is a very good jewellery…

Tanishq is a very good jewellery store,.. it's product is really quality and attractive product,...staff specially saismita panda is a good staft , her behaviour and hospitality is really amazing,... Thanks tanishq

23 April 2026
Unprompted review
Rated 4 out of 5 stars

Discrmiation

I will not go to the store anymore. They support anti India and anti sanatam Dharam religion

12 March 2026
Unprompted review
Rated 1 out of 5 stars

I got a ring online and returned due to…

I got a ring online and returned due to sizing issue. Used the return service provided by company. To date I have been trying to contact online via email, chat phone all possible ways and they have not refunded the money. I have proof of all my correspondence and no one has ever responded. Please be careful whe purchasing esp online

4 August 2025
Unprompted review
Rated 1 out of 5 stars

Tanishq Golden Harvest Scheme

Tanishq Golden Harvest Scheme — read before you join.

They collect 10 months of payments online. Convenient for them. But when maturity comes, the benefit (the whole point of the scheme) can only be redeemed by physically visiting a store. No online booking, no exceptions.

Couldn't visit? Benefit forfeited. They return your principal and keep the incentive.

This is deliberate friction. They design the inconvenience so customers forfeit. Everything is buried in T&Cs, so technically legal. But the intent is clear.

Saved you a year of your money being locked up for nothing.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Tanishq Borivali…

My experience with Tanishq Borivali store was wonderful. Want to give a mention about Tanishq executive Mr. Deepak Jha being extremely patient and knowledgeable. He is very knowledgeable when it comes to diamonds and explained everything with a lot of detail. Thank you to Mr. Deepak Jha.

2 March 2026
Unprompted review
Rated 1 out of 5 stars

Very much dissatisfied

Very much dissatisfied. Under the gold scheme. Customer is forced to buy higher value of gold than what is accumlated. Even for a difference of 1 milligram customer has to make purchase for more gold exceeding the qty. Although customer is ready to forgo this qty. No where mentioned in policy when issued.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I always had a great experience in…

I always had a great experience in Tanishq Bangalore Electronic city .Diamond varieties are more compare to gold but designs arre good .And Rashmi is very helpful through out the whole process like showing jewellery to till billing .

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Tanishq Satara road

Tanishq Satara road
today 8th March while entering we asked to wait for 5/10 minutes, after waiting too long no were attending and customers came afterward were attended
just now came out from store.
no customer executive were having attention or checking who came first to serve them first
too bad experience
with regular customer it’s not at all good behaviour

8 March 2026
Unprompted review

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