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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the friendly staff for being exceptionally helpful, polite, and welcoming, ensuring that every single store visit feels genuinely comfortable. Many people also deeply appreciate the wide variety of beautiful jewelry designs, the reliable product quality, and the extremely patient guidance provided. Some people were dissatisfied with the poor customer service, highlighting unhelpful staff interactions, general unresponsiveness, and an overall lack of proper support. Reviewers additionally noted frustrating experiences regarding difficult product exchanges, unexpected delivery delays, and ongoing challenges with resolving various after-sales service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their polite, helpful, and friendly demeanor... See more

Service

Customers had ambiguous experiences with service, reflecting both strong praise and severe criticism. Many... See more

Product

Reviewers highlight ambiguous aspects of product, showing mixed feelings about their purchases. While many... See more

User experience

Reviewers mention positive feedback about user experience, highlighting friendly, quick, polite, and helpful... See more

Customer service

Customers consistently note ambiguous experiences with customer service, reporting a wide range of vastly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We had a good time while redeeming our jewellery at tanishq ALL the details were explained well by kabita,sr retail sales officer at tanishq hennur branch.Overall had a good experience. Thank u

Rated 4 out of 5 stars

I have been buying from Tanishq regularly since the time it started I recently bought two purchases from Singapore Tanishq The staff Mr Mukesh , Mr Gopal , Ms shristi all were very welcoming... See more

Rated 5 out of 5 stars

When on holiday recently, I bought a beautiful bracelet from Tanishq, MI Rd, Jaipur. I was served by Nikita Parwani, who was both professional and personable. There was no hard sell; it was just a ver... See more

Rated 5 out of 5 stars

The total attention given by staff. Iwas served by Sheetal Prakash and Suraj at Ghatkopar East branch. They explained every detail of costing and also gave all details of jewllery piece. They both... See more


Company details

  1. Jewellery shop
  2. Jeweller
  3. Jewellery manufacturer

Information provided by various external sources

Tanishq is a jewellery brand of India. It is a division of Titan Company, a company promoted by the Tata Group in collaboration with the Tamil Nadu Industrial Development Corporation.


Contact info

3.8

Great

TrustScore 4 out of 5

448 reviews

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1-star

No history of asking for reviews

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3.8

All reviews

(448)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I recently visited Tanishq store…

I recently visited Tanishq store Bhatinda to purchase Gold bangles and was extremely disappointed with the service. One of the male staff didn’t know his name, was arrogant and unprofessional, making the entire experience unpleasant. Instead of assisting us respectfully, he was uncooperative and even seemed to judge our choices, as if it was up to him to decide what we should buy.

Shopping for jewelry is a personal experience, and customers expect respect and support, not condescending attitudes. Unfortunately, this experience left a negative impression.Good customer service is essential, especially in a premium brand like Tanishq. I hope the management takes this feedback seriously and ensures better training for their staff.

31 January 2025
Unprompted review
Rated 1 out of 5 stars

i am regular customer of Tanishq

i am regular customer of Tanishq. For the past 4 years ihad invested in "GoldenHarvest" This time your shopper told to invest in "Golden advantage10K" Today i tried to pay online asi done for Harvest in your web site.
but no provision for Golden advantage 10K.
Then why your shoppers recommening it.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

I'm regular customer at Tanishq

I'm regular customer at Tanishq. Today I visited Hadapsar Tanishq. Had a great experience.Staff is very good and Vishal Javir guided us with patience. Appreciate his politeness .Keep up the good job.

18 January 2025
Unprompted review
Rated 5 out of 5 stars

Visited Dubai gold souq Tanishq store

I wanted to extend my heartfelt thanks for inviting us to the photo shoot at your beautiful store. It was a fantastic experience.
I truly appreciate the opportunity and the warm hospitality you provided during the shoot. The atmosphere was inspiring, and we enjoyed every moment of it.

10 January 2025
Unprompted review
Rated 1 out of 5 stars

Poor customer care...

Poor customer care.... Worst store...never going to visit tanishq store panipat... Koi customer services nhi hai.... They just delay our queries...

I am having call recording... They said aapki query ko hmne email krdia hai , but hum apko status whtspp p send nhi kr skte, store p aake check krlo.... But store p visit krne k bad they said... Hm email nhi show kr skte ...

Wasting customers time by misguiding nd not resolving issues....

Not recommending anyone to visit tanishq panipat...

Tanishq delhi se hmne shopping ki vha customer support acha tha ... But panipat store is worst....

Resolve my issue till Tommorow, I want full refund of my money .. otherwise filing case in consumer court.

4 January 2025
Unprompted review
Rated 5 out of 5 stars

On recent visit few times in Salt Lake…

On recent visit few times in Salt Lake outlet of Tanishq, I have been overwhelmed by the varieties and designs as well of their products. Furthermore the services received from Mr. Abhishek Mullick, one of their Retail Sales Officer was absolutely outstanding - already reviewed with outstanding feedback given a few days ago. Not only Abhishek alone, the craftsman Mr. Alok Das has also done a great job.

3 January 2025
Unprompted review
Rated 3 out of 5 stars

We would have liked a few more options

We would have liked a few more options. We got a pair of ear rings and a finger ring. Not too impressed with the collection. We had to compromise with the options provided.

2 January 2025
Unprompted review
Rated 5 out of 5 stars

It was a incredible experience visiting…

It was a incredible experience visiting Bandalaguda Tanishq showroom. Extraordinary taken care by Razia Begum. She was polite and serves in her best capabilities to provide details and information about the product. It was very satisfactory.

27 December 2024
Unprompted review
Rated 5 out of 5 stars

Hats off to the craftsmen’s work behind…

Hats off to the craftsmen’s work behind the detailing on the jewellery.Customer service at Jayanagar 3rd block Tanishq store is commendable. Mr.Veeresh has been very polite and experienced resource who helped us a couple of times while we were at their store.Thanks you Tanishq.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Very very experienced staff ay tanishq…

Very very experienced staff ay tanishq new rajendranagar. Have been regular customer at tanishq for the last 12 years. Excellent customer care, excellent staff knowledge. Huge range of designs that suit everyone's pockets. I have full trust in tanishq. Have exchanged my old jewellery many times.love u tanishq

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Gold purchase in exchange for coins

I recently made a gold purchase at the Tanishq store in Coimbatore, specifically at the RS Puram branch. I was fortunate to work with Sales Manager Mr. Thangapandi, whose service was nothing short of exceptional. Despite the complexity of my transaction, which involved detailed calculations for exchanging gold coins and converting them into exquisite ornaments, Mr. Thangapandi made the process seamless and stress-free.

His patience was remarkable, and his passion for his work was evident in how he explained every option with clarity and precision. Mr. Thangapandi’s knowledge of the products and the market was impressive, and he went above and beyond to ensure I was satisfied with my choices.

Not only did he provide outstanding professional advice, but his friendly demeanor and willingness to accommodate my needs made the experience truly enjoyable. It's rare to encounter such dedication and expertise in customer service, and I am grateful for his guidance.

Mr. Thangapandi truly deserves a five-star rating. His commitment to delivering excellence in customer service is applause-worthy, and I highly recommend seeking his assistance for anyone visiting the Tanishq Coimbatore RS Puram branch. Hats off to his exceptional service!!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent

I am delighted to share my positive experience at the Tanishq showroom in Calicut. I was thoroughly impressed by the exceptional customer service provided by the staff, particularly Ms. Sajula. Their attentiveness, product knowledge, and overall service were truly remarkable.

I would like to extend my heartfelt appreciation to the management and the entire team for their outstanding efforts in delivering such excellent service. It is evident that they are dedicated to providing exceptional service to all customers.

I encourage them to continue their commitment to excellence and to uphold the high standards that they have set. Thank you for making my experience at Tanishq a memorable one.

19 October 2024
Unprompted review
Rated 5 out of 5 stars

Lots of variety and collection of gold…

Lots of variety and collection of gold jwellery, polite and knowledgeable staff. Especially Vipul Thakor who works in Vallabh Vidyanagar store in Anand Gujarat. He also explained the price structure and breakdown in detail.

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Good customer service by Mrs. IMACKULATE

We visited first time to Pattukkottai TANISHQ in 2020, we found all the staffs doing good service,but especially Mrs. IMACKULATE doing fantastic customer service at all the time. Because of her behaviour and good attitude our all family members going to purchased always to Pattukkottai TANISHQ only.
My best wishes to IMACKULATE.

9 December 2024
Unprompted review
Rated 5 out of 5 stars

we visit Thanjavur tanishq gold shop…

we visit Thanjavur tanishq gold shop and and All staffs
doing very good service and gold purity 100% good quality. we really happy. only we expect little be reduced market price and Overall Thanjavur Tanishq is Best.

4 November 2024
Unprompted review

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