TAP Portugal Reviews 

Its been 7 months after they promised to send me back my money. Everytime I call customer support I get a new case number and they tell me they will refund it as soon as possible. Its been almost a year now and still no money!

Both flights were delayed for about 2 hours. For the first one at least they gave us a food voucher.
For the 2nd one, after boarding and waiting for take off, they announced that they had some technical issues and were not allowed to travel over the ocean without this equipment or tool and were trying to fix it. After about 20 min, we had to disembark, with no further explanation. We waited for an hour on the new gate with no information or anything, just waiting in line since there were no enough seats available for everyone. Terrible experience, the service on board was even worse. It was our first time traveling with TAP and I'm pretty sure it be our last.

I am ashamed that TAP our national airline treat their customers like rubbish I paid extra for 3 seats that was £26.00 per seat to travel together. Special I spending all Easter at a Portuguese hospital. When checking at the gate they moved my wife to the back of the plane. No explanation now it's up to me to make a claim . I am been traveling with TAP for over 35 years. It's absolutely discussing. No wonder this airline is going down.

On 10-23- 2022, my daughter booked 4 return flights from Lisbon to Amsterdam for our family that would take place in September. She booked the flights on my credit card (I'm her father). To confirm the Payment I waited for an SMS code from the credit card company. I didn't immediately find the code on my mobile and asked for a 2nd code. When it finally came my daughter confirmed the reservation. Unfortunately, the reservation page had been refreshed and the reservation came on a default date that was 2 weeks before we were even going to Lisbon. My daughter immediately discovered the error and tried to reach out to TAP to correct it. She could only get in touch after 2 days and it would be looked at. After one week we received a credit of about 60 euros while we had paid 404 euros. Although TAP stated that further crediting would be forthcoming, this never happened. This seems more like a scam than customer service. I will never travel with TAP again.

This is the worst experience I have had with an airline. I have now been waiting for 3 year for a refund on a flight that was cancelled by the Portuguese carrier TAP. I have been calling every month and I am told I will be paid by the end of the month but it never happens. Is this total incompetence or just plain corruption? Obviously, I will never again fly with TAP.

Delayed bags and they are just not paying for incurred expenses. Many emails and phone calls. Finally someone at TAP agreed to deposit funds, but 6 weeks later nothing and no response. Just filed 2nd FAA complaint and will keep going.

I took a trip with this company in December 2022, my flight was delayed without prior notice, since I had a stopover, tap offered a stay at the hotel because my stopover flight was on the following day, I made a complaint to get a refund for the delayed flight and I got no response after 3 months, my claim was closed and no compensation or response was given.
do not choose this company.

Tap airlines is by far the worst airline I have traveled. Customer service is terrible. Staff is very rude and short with people. It basically feels like you're being interrogated. There's also a money trap. Your luggage is weighed seperately. Your checked luggage is weighed at check- in. But only after customs your carry on is weighed. So if you are overweight in your carry on, there's nothing you can do but pay the exorbitant fee. Also your carry on AND your personal item are weighed together. And this counts towards the 12 kilos allowed in your carry on. Very sneaky and dishonest airline. I would recommend all to stay away!

Worst airline! They wait until passengers are ready to board to weigh their hand luggage and all personal items and force most passengers to pay €125 to check in hand luggage at the gate. At checkin the rate to check in an extra piece of luggage is €110. Cleary a money trap! Unfriendly staff! Portugal International airport.

Delays and more delays. When I contacted the company for a refund or compensation, they told me I was not entitled without giving me an explanation or a chance to talk to someone else about it.

Worst experience ever! Missed my tranfers on both ways. 10 hour delay first and 20 hour delay back. After submitting a complaint i get a reply 7 MONTHS later saying ''the flight has been flown, we consider the situation closed''. Like, what?? Also made about 150 euro extra costs on these trips on taxi's, train and even baggage on a alternative flight because they didn't book that for me. They don't plan on giving me any kind of compensation at all!

One more time within 3 months, TAP changed the time of my flight. Christmas, they changed from late afternoon to 6 in the morning. That destroyed my Christmas, Today, they changed my flight on Saturday from morning till late night, so arrive at my destination at midnight with no connection trains etc. Ruined my Saturday at the arrival destination. No compensation, no nothing. Rude people.

Every time I have been unfortunate enough to be flying with TAP, the flight is delayed or canceled. Never once had my trip gone smoothly. Once, when I was stuck in a city because I missed my connecting flight, they set me up in a hotel THAT WAS FULL. Thankfully a kind taxi driver took me back to the airport to resolve the situation free of charge.
Customer service is disorganized and often rude. Avoid this airline if your budget allows you too.

I can’t say anything good about this airline. If I could give a minus rating I would. My daughter had to cancel her flight due to the death of her grandmother in a foreign country. She should have gotten a refund. The other airlines involved in her trip gave her back her money or a voucher with an email. TAP demanded that she provide a death certificate translated to English. They demanded marriage certificates and birth certificates and proof of residency etc. all translated into English or Portuguese by a certified translator. To have all of the documents translated is expensive and untenable. It’s absurd. I’m an attorney and they are completely ignoring my emails. They simply don’t care. If this is how an airline treats its people do they care about their planes. I would no longer trust this airline with the safety of a goldfish. They lack kindness, decency and compassion. Stay away. Fly any other airline, swim if you have to.

This company keeps cancelling many flights a day, I always had issues to go to Lisbon. 4 flights cancelled and many more delayed. Its frustrating, avoid it if you can.

The customer "service" is completely useless. They ust dont answer when being contacted.

The bag checking is absurd. Some of the smallest spinner luggage bags I’ve ever seen were forced to be gate checked and once everyone was seated entire overhead storage compartments were empty. The plane was very hot and with zero complimentary beverages (even a glass of water) I had a major headache by the time I got off. I fly appx 4-6 times per month on various airlines and never once have I encountered a power bank not being permitted. The staff was rude. Worst flight experience of my life.

Once we got to the gate in Lisbon, a member of the airline checked every trolley to see if they fit a box size 40x55x20. Most of the people who had a trolly were mandated to pay 85 euros to send the trolly - that was "too big" for the cabin. My trolley is 33×45×24. It fits every airline I've used and I travel a lot. After paying no one collected the trolleys and we all stepped right into the cabin with them, leaving a very bad taste of exploitation. If you don't want to buy a new trolley just for TAP you'll be better off using a different airline. I didn't find any advantage to flying with them as opposed to all the other offers in the market.

Flight got delayed. My partner and I lost our connecting flights. TAP representative said TAP would refund hotel and transportation. They never did despite being timely provided with all necessary invoices as requested.

Just back from a horrible experience, flight delayed of 19 hours, no information from the company. They could have given us an earlier connection flight and they did not, leaving us at Lisbon Airport for 6 more hours. We were asking for explanations and never given. Treated very bad from an employee at the airport. Finally asking for the Lounge at least to try to work and not losing the day and the reply was: %5O EURO!!!! This is unbelievable!!!!