Tapplock Reviews 565

TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I’m guessing you’re out of business. I have a Tapplock one that the battery died and I can’t find the charging cable. Tried to order one and I’m told you can’t ship to my address that you shipped t... See more

Rated 1 out of 5 stars

This lock does not do what it says. First off, it says it’s an outdoor lock however it is basically only an outdoor lock that can survive when outdoor tempetures/condistions mimmick n indoor environ... See more

Company replied

Rated 1 out of 5 stars

I purchased a Tapplock fingerprint combination lock with a shroud and a 3-year warranty. The lock froze up and was deemed defective by Tapplock technical support after less than one year. Several pho... See more

Rated 5 out of 5 stars

Tapplock is a very useful tool for the protection of valueable property. The lock isf orged with a special zinc alloy metal body and reinforced stainless steel shackle. It can be opened by fingerp... See more

Company details

  1. Construction & Manufacturing

Information provided by various external sources

The world's smartest padlock with biometric fingerprint sensor (0.8 sec to freedom).


Contact info

1.9

Poor

TrustScore 2 out of 5

565 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best lock ever!!!

I had my doubts about this product at first but decided to go ahead and buy. Well I was wrong to be doubtful. Tapplock is such an easy way to secure your belongings. I’ve had 0 issues with it. Makes life that much simpler! I would recommend to anyone!

20 July 2018
Unprompted review
Rated 1 out of 5 stars

Tapplock did not stand behind their product

We ordered a lock from Tapplock. It says the charge will last 3 months. Do not believe it. The lock suddenly went dark after a month, and we had to use bolt cutters to get it off. They would not give us our money back, and said it was not their policy to refund opened merchandise. They are sending a 'new', but if you are running a business, and cannot get into the locked space what use is it? We can never trust it.

My reply to Tapplock:

Whatever your policy is about opened products is one thing, but a defective product should be able to be returned for credit. How would anyone know something is defective until it is opened? Your policy is insulting.

Your ’new’ lock is coming, but be assured we will not use it. We are going to try to sell it because we cannot trust your product with our business. We stand behind our products, and our customers expect us to be there when we tell them. We lost time and money getting to somewhere where we had to cut the lock off our trailer. I told your customer service lady that we were going to post our experience, and I will make sure any site available to post will hear about the problems with your firm, and she did not seem to care about anything I had to say on social media.

If I save one person from the experience we had, it will be worth it.

20 July 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Kathy,

I'm sorry to hear about your disappointment with Tapplock.

Our information regarding our Tapplock Return Policy has always been located directly on our checkout page on our website.

I see you've already been in touch with our Support team and a replacement unit has been issued to your address.

Be assured that your feedback will be passed along to the team and will be reviewed to ensure that we can prevent this from happening again in future. We are always looking for ways to improve our Tapplock experience.

If you require any additional assistance, our team is more than happy to help you out. Please email them at reception@tapplock.com

Rated 2 out of 5 stars

Tapplock questionably functional but great customer support

I purchased 2 Tapplocks to use on front and back gates. I followed all instructions, set them up easily and they both promptly failed such that I had to use a grinder to cut them off. Customer support was efficient and helpful. They promptly sent me two more locks. So far one has completely failed again. One is still working. I’m not even going to bother contacting them again as I’m tired of cutting locks off. They are currently working on problems and have a new version on the horizon .

Update 7/17/18 Tapplock reached out and is going to send me another replacement to try. Their customer support is really great and easy to work with. I’ll update once I have any new experience to share.

17 July 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Barrett,

Thank you for getting in touch with the Tapplock Team.

I’m sorry to hear about the trouble that you’ve experienced with Tapplock and I appreciate you taking the time to reach out to us. I will certainly look into this issue and your case, and will pass your feedback along to the team. As a small company we find this information from users is very helpful in improving our products and our Tapplock experience.

I am happy to reach out to you directly to find a better resolution for you.

Rated 4 out of 5 stars

My daily driver at the gym

I bought the Tapplock around 2 months ago. It is easy to setup with your phone. It feels very solid. Battery life is excellent. Like with many fingerprint readers they won't recognize your fingers well when wet or humid. Luckily you can use a Morse code to unlock in the few cases this should happen.

13 July 2018
Unprompted review
Rated 5 out of 5 stars

Love this Lock!

Love this Lock!

I've been going to the gym without a lock for years. I've never liked the combination locks (I forget the combo) and when working out, I would never have anywhere convenient to put a key for a key lock. This thing solved all of those problems as there is no key and there is no combination. Set up was a breeze (I'm not good with technology) and I haven't had any problems since set up. Great product!

10 July 2018
Unprompted review
Rated 5 out of 5 stars

Tapplock is the best lock around

Tapplock is the best lock I have ever owned it works great indoors and out the battery seems to last forever no more keys or codes to work with forget or lose I will be ordering many more to use and give away as gifts

9 July 2018
Unprompted review
Rated 5 out of 5 stars

Excellent product

This is a product that I've been waiting on for quite some time, and it was well worth the wait. It is quick, secure and extremely well built. I highly recommend it and have even suggested it to a few folks in the security industry for replacing the more traditional pad locks with combinations.

6 July 2018
Unprompted review
Rated 5 out of 5 stars

Hands down the most convenient lock…

Hands down the most convenient lock that has been made. Quick access to anything you need secured doesnt need any explaining besides, "Im glad i had a tapplock on it". There is nothing to worry about if you run to your gun safe with a tapplock. There is no hassle of needing or forgetting a key. There is no confusing lock combination such a vault safe. I already put a hammer to it twice.. Its very safe and secure but most of all fast and convenient tonuse

6 July 2018
Unprompted review
Rated 5 out of 5 stars

I love my Tapplock

I love my Tapplock! So easy to set up and use. Quality product, works exactly as advertised. This product is very worth the money.

4 July 2018
Unprompted review
Rated 1 out of 5 stars

The Bluetooth disconnects when I am 2…

The Bluetooth disconnects when I am 2 or more feet away from the lock, don't know why, but it does. If that is on purpose, what is the purpose of the remote unlock option?
When I am away from the lock and I need it to open, how would it work if it is not Bluetooth connected. And I only can connect it by pressing the button. if someone presses the button, it is still not connecting if my phone is not nearby.
In my definition this is NOT remote Controlled

The Morse Code option does not work, I never get a green steady light when trying to set it up,

The company does not provide a phone # for support. Email is not sufficient. I am not happy so far

26 June 2018
Unprompted review
Tapplock logo

Reply from Tapplock

Hi Barbara,

I'm sorry to learn about your recent Tapplock experience.

We strive to answer all of our customer inquiries in a timely manner. We are a small team here at Tapplock, which is why we don't have a customer support line.

We are always looking for ways to improve our Tapplock experience.

At your earliest chance, please send our support team an email, we'll be more than happy to help you out. Email us at reception@tapplock.com.

Rated 5 out of 5 stars

When I had a problem with the setup

When I had a problem with the setup. I emailed Tapplock and they fixed the issue right away. I have been using the lock on a door which 3 people need to have access, it's so easy and convenient to give access and then remove it. It truly does open in just seconds

26 June 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look