Taps Empire Reviews 

Replacement ceramic tap valves fitted first time, no fuss, no trouble.

Web site very easy to navigate and purchase the tap I wanted. Very quick delivery with substantial packaging.
Fabulous product, solid tap that looks good.

Excellent price including delivery. Very prompt delivery.
Courteous and helpful over the telephone when I had to call with a query. This was the second time purchasing from this company and on both occasions the all round service was first class.

Easy to work out what I needed and then easy to order. Arrived quickly

Competitive price and fast delivery - very happy.

Excellent communication. Quick service and delivery. Item as described. Highly recommended.

Prompt delivery service.

Best price for genuine Bristan tap valves. Replaced them last year with after market product. (EML) they are scrap after 12 months with taps dripping. These genuine items are the right replacement parts for the job. (EML) after market parts were actually more expensive. These genuine parts were delivered free and fast.

Good service, easy to order, quick delivery.

Great product, fair price, and delivered promptly

Very prompt delivery of a product at a good price.

Very fast, efficient delivery and received a prompt reply to my email.

Good price and good quick delivery.

OEM product at great value, delivered on time.

Good service, fast delivery.

product was as described and at a very good price .

Ordering was easy and the delivery was very quick.

I bought an Ideal Standard Tesi Aquablade Close Coupled Toilet 6/4l with Standard Thin Seat and had an extremely disappointing experience with this purchase.
The toilet pan was delivered unboxed, which immediately raised concerns by the installer. A visual inspection was carried out before installation and no cracks were visible at that time. However, after only two weeks of normal use, a long crack appeared, causing safety concerns.
After a lengthy back-and-forth and delays in communication, a replacement was eventually offered as a “gesture of goodwill”. I was explicitly told the replacement would be fully inspected by the quality department prior to dispatch.
Unfortunately, the replacement delivered was in an even worse condition, with severe and clearly visible cracking. The delivery arrived without prior notice, and unlike the first delivery, the driver refused to bring the item into the property, leaving me to inspect it at the doorstep. This was particularly difficult as I was unable to move the item myself.
Given that this was the second severely damaged toilet pan supplied, and that the condition of the replacement directly contradicted the assurance that it had been quality-checked, I have completely lost confidence in both the product quality and the customer service.
While I understand the retailer acts as an intermediary, there is still a responsibility to ensure that suppliers provide products of acceptable quality. Overall, this has been a very stressful and frustrating experience, totally unacceptable and I would not recommend this company based on my experience. I am now requesting refund and waiting for their reply.