Tap Spares UK Reviews 

Todd was super helpful. Had a leaking boiling water tap..he helped to diagnose the issue, sourced/ordered the parts - very quick, efficient and good price. Highly recommend...thanks so much

Brilliant - Tap Spares have got it all sorted! Easy use website and tap spare selection and clear fitting instructions.

Fantastic service. Ordered the spare tap parts I required and were despatched same day.
Arrived two days later as stated. Fitted parts and solved the problem.
Thank you for the exceptional service.

Customer care par excellence. The website is informative in terms of spares suitability but I was unsure of the age of the particular Franke model which needed replacement. A question raised was answered within 24 hours. Could not have asked for more.

If I could have scored 6 stars 🌟 I would’ve. Cost and delivery process was faultless. However the area where Tap Spares impressed most was with their customer service. They could not do enough for me and tried their very best to resolve (which they did). Superb company and will definitely use again.

I initially ordered the wrong size valves, entirely my fault. Within days they had sorted my error and I now have a drip free tap.

Poor customer service. I have an Abode tap and unfortunately tap-spares.com are the U.K. stockist. I think it must be a Fred in shed operation as you can’t email them and I can’t find any info on companies house relating to Abode or the parent company Norcross holdings. Best avoid if you can

Moved into a new property and had a dripping tap. Could not work out how to get the levers off to replace the cartridges. Contacted uk spares, gentleman called Todd. He was brilliant, absolutely brilliant. We exchanged several emails ( always promptly answered ) and gave a lot of advice on what to do and how to do it. I bought the replacement cartridges and today managed to change then. Have already recommended this firm to someone else. Superb friendly and professional service, can’t praise highly enough.

I received the spare washers and ‘o’ rings to repair my leaking Perrin & Rowe mixer tap which was expensive 9 years ago when bought. I had every intention of asking my plumber to do the repair but when the items came they included detailed step by step instructions on how to replace. I followed these instructions which were very easy to follow and now I have a tap without any leaks!

Excellent service from Tap Spares. Easy to find the correct valves, good price, free and quick delivery. Many thanks - will definitely use you again.

Ordered at the weekend, item came on Wednesday and fitted perfectly. Tap back in working order, and looks better too! Item a little pricey, but worth it. Thanks Mark

Excellent service, ordered and installed in three days, really appreciated the video tutorial which gave me the confidence to do the installation myself, saved me c. £60. Kit included the Allen Key for the tap, nice touch. Best price is on their website. Thank you TapSpares!

Good knowledge and speedy customer service when a screw was missing. I'm impressed.

My sink mixer cartridges were wearing out but I had no idea of the make or model. Up until then I hadn't realised that the cartridges are specific for each tap so I couldn't get one from my local plumbing store. They recommended TapSpares who identified it from a photograph as a Franke Eiger.
When the replacement cartridges arrived they fitted the tap but the spindles were slightly too wide to fit into the handles. I emailed Todd at TapSpares with a picture and by return and first class he sent two replacements which fitted.
Mistakes happen, particularly when a degree of guesswork is involved but the mark of a good company is that it corrects the problem quickly and without fuss. Full marks! I highly recommend TapSpares and Todd.

Ordered item on 25th November....still not received on 12th December. So much for "Fast Delivery". Chased and advised that the problem is Royal Mail.
No the problem is Tap Spares UK for not planning.
Would not recommend you use this company as they do not keep their promise of fast delivery. I generously gave them 1 star for this review only because I cannot post the review with 0 stars

Appalling customer service.
Placed order and paid, have waited 10 days for delivery.
Spoke to customer non-service, only to be advised that they sent my item via Royal Mail, already aware that RM had told them that there could be delays of up to 3 weeks, but didn't feel it necessary to warn customers which service they use, an failed to select a suitable supplier during this period to deliver!
They have no idea where my item is, or when it may arrive.
Then the incompetent and obviously highly inexperienced customer service person thought her best course of action was to hang up, rather than resolve!

The tap spares I ordered arrived promptly and the company's website also had very helpful instructions on how to change the tap cartridges. I therefore managed the job myself and didn't need to hire a plumber which would have been costly for such a simple job. Thank you.

Had a fantastic all round service, couldn’t ask for nicer people to deal with. All that as well as an excellent price and outstanding after sales care.

Supplied the wrong part. Refused to refund.
Don't use.

Avoid at all cost take your money and don’t send the items and as for customer service they don’t know the meaning of the word 😡