It's a little frustrating to navigate when you want to go back to a specific page (FreeTaxUSA does this better), but otherwise this is a great tax software. It's the only one that properly handles reg... See more
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Review summary
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Reviews shaping this summary
I am using TaxAct for several years and that makes it easier year after year but I like to see a flow chart of what we have done at any time during preparation, iit be if possible atall? It be nice... See more
Company replied
The smartfile feature was okay, but damn it really sucked at automatically reading my screen and was damn near worthless since i had to double upload files. Even then I was unable to upload files to... See more
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Easy to use if you don't have complicated financials. Waited until the last minute to finish up and file and in the evening the site kept logging me out. Otherwise no issues.
Company replied
Company details
Written by the company
We are tax filers, too. From the pain of gathering tax documents to the relief of hitting submit, we understand what it’s like to file taxes. That’s why we’ve made it our mission to simplify tax filing for everyone. Because taxes shouldn’t be so complicated. TaxAct provides online tax filing solutions for individuals, families, and businesses of all sizes. Whether you’re filing a simple federal return, itemizing deductions, reporting investments, or managing self-employment income, our step-by-step guidance helps you file with confidence and accuracy. We also offer comprehensive business tax filing options, including partnerships, S corporations, C corporations, and sole proprietorships. You can file your federal and state business returns online, making it easier to stay compliant no matter where you operate. From small side hustles to established companies, we’re built to support entrepreneurs at every stage.
Contact info
United States
- www.taxact.com
4.0
Great
8K reviews
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It was frustrating
17 April 2026
Unprompted review
Reply from TaxAct
We're sorry to hear the experience didn't meet your expectations, Julie. We know that's frustrating, and we appreciate you taking the time to leave feedback. If there's ever anything specific we can help address, we're here.
Wasn't clear way to include pensions
17 April 2026
Unprompted review
Reply from TaxAct
Thanks for the feedback, Steve. We understand that navigating where to enter pension income isn't always intuitive, and we appreciate you pointing that out. Clarity in the filing experience matters, and this kind of input genuinely helps us improve. We hope the rest of your filing went smoothly.
Easy to use
The application was easy to use and guided the user well. The ability to stop and continue where you stopped makes the application that much better. You are not required to complete your return in one sitting. It gives you an opportunity to search for documentation and return to the application.
The online access is free for the Federal return!
15 April 2026
Unprompted review
Reply from TaxAct
Thank you, John! We're so glad the experience felt smooth and flexible for you. The ability to save your progress and come back when you're ready is something we know makes a real difference, especially when you need time to track down documents. And yes, free federal filing is always a win! 🎉 We appreciate you taking the time to share your experience.
Filing the taxes was very frustrating…
Filing the taxes was very frustrating because the IRS wanted information from our 2024 tax return that was not readily available. The rest is a longer story, but TaxAct was always there helping me push thru.
17 April 2025
Unprompted review
Reply from TaxAct
Thomas, we're sorry to hear the filing process was frustrating, especially when unexpected IRS requirements made things more complicated than they should be. We're really glad TaxAct could be there to help you push through every step of the way, and that you still came out the other side with a 5-star experience! 🙌
ok 8888888 made me write a stupid review
17 April 2026
Unprompted review
very good representatives on the phone
very good representatives on the phone. Continue the good work.
15 April 2026
Unprompted review
Reply from TaxAct
Thank you, Vin! We're so glad our phone representatives made a great impression. We'll be sure to pass along the kind words to the team! 😊
the personality of the assistant that…
the personality of the assistant that helped me
16 April 2026
Unprompted review
Reply from TaxAct
Thank you, Emilie! We love hearing that the personality of your assistant made an impression. Our team works hard to make the experience feel genuinely helpful and human, so that truly means a lot to us! 😊
Super easy to file taxes with TaxAct!
17 April 2026
Unprompted review
Reply from TaxAct
Thank you, Kimberly! We're so glad filing your taxes felt easy and stress-free this year. 🎉 That's exactly the experience we aim to deliver, and it means a lot to hear it's hitting the mark!
Your expert was not able to solve my…
Your expert was not able to solve my problems and hung up on me while we were screen sharing
16 April 2026
Unprompted review
Reply from TaxAct
That's a frustrating experience, and we're sorry the interaction didn't go the way it should have. Having a session end abruptly while screen sharing is not the kind of support we want anyone to go through. Our team would like to look into this further and make it right. Please reach out to us at feedbackresponse@taxact.com so we can follow up.
LET DOWN BY TAX ACT
I FILED ON THE 15TH GOT REJECTED DUE TO INCORRECT PIN THEREAFTER THE EBSITE WAS DOWN WHEN I RETIED THE NEXT DAYIT SHOWD ALL FIGURES AS 0 THEN I WAS TOLD IT BECAME 0 BECASUE I USED 2024 RETURN WHICH IS BULLSHIT I AM THINKING OF TAKING LEGAL ACTION HEALTH PERMITTING
16 April 2026
Unprompted review
Reply from TaxAct
Pradip, we're sorry to hear about the trouble you experienced, especially around the filing deadline. A rejected return followed by data appearing as zero is understandably alarming and stressful. Our team would like to take a closer look at what happened with your account and help clarify the situation. Please reach out to us at feedbackresponse@taxact.com so we can review the details with you.
Terrible prior returns did not get…
Terrible prior returns did not get filed. When previously processed and charged.
17 April 2026
Unprompted review
Reply from TaxAct
Leroy, we're sorry to hear about this experience with your prior returns. We understand how concerning it would be to believe a return wasn't filed after going through the process. We appreciate you taking the time to share this, as input like yours helps inform how we think about improving the product going forward.
a $35 added charge to ask about…
a $35 added charge to ask about amending my return, and didn't really answer the question. the verbiage is unclear when requesting last years PIN before submitting that caused my returns to get rejected.
17 April 2026
Unprompted review
Reply from TaxAct
Hi David, thanks for sharing this feedback. We understand how frustrating it can be to pay for assistance and feel like your question wasn't fully answered. The PIN language during submission can definitely be confusing, and we're sorry the experience didn't meet your expectations. Our team would be happy to take a closer look at both the charge and the rejected return situation. Feel free to reach out at feedbackresponse@taxact.com with more details.
Poor support & upselling galore
While attempting to complete my taxes using the All-Inclusive package, I experienced an error with a prompt for one of the NM state tax credit forms. I tried calling TaxAct's support line, but it was busy. I called again later, and the agent hung up on me without resolving my issue. While support was unreachable and useless, the paid expert assist was available without a wait—give me a break! Waste of my time. TaxAct is not about maximizing your return when they try to upsell you at every turn with unnecessary features rather than matching you with the option that fits your situation.
14 April 2026
Unprompted review
Reply from TaxAct
Joshua, we're sorry to hear about your experience, especially the frustration of reaching out for help and not getting the support you needed. Having a call end without resolution is genuinely disappointing, and we understand how that makes an already stressful process worse. We also hear your feedback about how features and options are presented throughout the product. Our team would like to take a closer look at the support interaction you described. Please feel free to reach out at feedbackresponse@taxact.com with more details.
Great experience smooth transition…
Great experience smooth transition through the entire process.
17 April 2026
Unprompted review
Reply from TaxAct
That's awesome to hear, Trey! We're so glad the process felt smooth from start to finish. Thanks for taking the time to share your experience! 🎉
Dan was so helpful
Dan was so helpful when I was freaking out over finding out that my taxes were not filed after I paid for the service. He was firm and got to the point and I was able to retrieve my already filled out taxes.
17 April 2026
Unprompted review
Reply from TaxAct
That sounds like a stressful moment, Angie, and we're so glad Dan was there to help you through it! It's great to hear he was clear, direct, and got you sorted out quickly. We'll make sure he knows his support made a real difference. 😊
Reply from TaxAct
That's great to hear, Jeffrey! A good refund is always a win worth celebrating. 🎉 Thanks for sharing and for choosing TaxAct this tax season!
Great support!
Very helpful, and phone support was 10/10.
I wish TaxAct was able to automatically detect on my form that I had an incorrect state selected for living in one state, but earning income from another.
But, still very happy (pending state return!)
Thank you~
17 April 2026
Unprompted review
Reply from TaxAct
Thank you, Adam! So glad the phone support hit that 10/10 mark for you, and we appreciate the honest feedback about the state income detection. That's a really valuable insight, and we'll make sure it gets passed along to the right team.
Fingers crossed on that state return coming through smoothly for you! 🤞
Reply from TaxAct
That's what we love to hear, Shannon! Filing your taxes should never feel overwhelming, and we're so glad TaxAct has made the process stress-free for you. 😊 Thanks for sharing!
WHY have to Buy & File STATE just to get Upgraded FED File??o…
Excellent Program we've filed Jointly w/ for MANY years. BUT now this IS NOT Pro-Consumer & comes across clearly as a $$ GOUGE:
When State such our's (UT) now provides FREE highly-capable, State Filing Online, WHY HAVE TO BUY T'Act's STATE File add-on JUST to be able to get needed upgraded Fed??
11 April 2026
Unprompted review
Reply from TaxAct
We hear you, J., and we understand how that kind of requirement can feel frustrating, especially when you're just trying to access what you need for your federal return. Some features and product tiers are bundled in ways that aren't always immediately clear, and we appreciate you sharing this feedback. It genuinely helps as we look at how to improve the experience for customers going forward.
Simple and helpful
17 April 2026
Unprompted review
Reply from TaxAct
Thank you, Ryan! We're so glad TaxAct kept things simple and helpful for you this tax season. That's exactly what we aim for! 😊
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