Tayloredlofts Reviews 5

We have used Taylored Lofts/Builders for 3 big projects so far (a loft and ground extension at our previous property 3 yrs ago and a complete remodel of our existing property). We had the same project manager for all (Michal) and James had fantastic and creative ideas about what to do with our space. The office staff are friendly and efficient (Esther always dealt with things practically immediately). Snagging was also dealt with in a timely manner. We would 100% use again.

Taylors created our dream home! The quality of their work is excellent. James contributed lots of great ideas to the design and the office staff were very kind and efficient. It was an unusual and complex project in the midst of Covid so wasn't without its hurdles but we are really happy with the results. Any snagging issues were dealt with quickly and with no quibbles.

From start to finish, the team were great. From the tradespeople on site and the staff in the office, they were responsive, helpful and helped to take out the stress of dealing with a large project. They kept to the dates agreed and cost with any changes we wanted always costed and agreed beforehand. Would have no hesitation in using again or recommending.

I had a loft extension, using Taylored lofts. It has been a terrible experience. Just over a year on, I am still having to pay other contractors to put things right. During my time with them I had 4 project managers. Numerous different contractors, most complaining that they were not being paid on time, which meant there was no love or pride, contractors leaving in the middle of work. James over ordered materials on my bill and removed them for other projects, although this was compensated, this was only because I noticed it and insisted. Had I not seen how much timber was being taken from my job, I would have been paying for his personal projects.
I had items taken from my home from contractors. Additionally after 4 months of complaining about the snagging and no willingness to actually arrive to address, I withheld the remaining £5000 to address myself, as it got to the point I was not prepared to have anyone from Taylored lofts back in my home. I must add my snagging has exceeded the balance I held back. Do not trust James, he is not honest and doesn’t know how to treat his workers or clients. These are just a few of the issues experienced. The experience was very challenging and emotionally exhausting.

On Google Reviews I have posted images of Taylored Lofts men installing scaffolding in my home because of the structural damage they have caused over a 3 and a half year period. I also included more recent images of the damage, and pictures of the abuse I have suffered from his staff. Taylored lofts are a bunch of cowboys. James Taylor (not his real name) wants me to sign an NDA so that this incompetency is hidden but he is making no effort to resolve this issue so I have nothing to lose. Also, you might notice that all of the bad reviews have images and the good reviews don't.