TC Harrison Group Reviews 

13,254
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,302 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional sales staff for being exceptionally helpful, knowledgeable, and genuinely respectful, ensuring there are never any high-pressure sales tactics involved. Consumers consistently note that the entire vehicle purchasing process is remarkably smooth, well-organized, and completely stress-free from the initial contact to final collection. However, some customers also noted occasional issues regarding vehicle preparation, such as minor interior cleanliness oversights or unexpected mechanical adjustments needed immediately upon collection. A few other people also felt that certain administrative procedures, including complex financing steps or rushed vehicle handovers, negatively impacted their overall satisfaction.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are extremely helpful, polite,... See more

Service

Consumers find service to be positive, highlighting professional, helpful, and friendly staff members who... See more

Product

Customers consistently note positive experiences with product, sharing that they are delighted with their... See more

Customer service

Users describe positive interactions with customer service, noting that reviewers felt supported throughout... See more

User experience

Customers had positive experiences with user experience, highlighting a smooth, stress-free process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The salesman Matthew was great. He engaged us from the start despite the fact we were not sure if and when we would be buying a car. Matthew discussed with expertise our requirements and found us a de... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my new Chery Tiggo 9! Jesse was great! So informative and helpful, kept me up to date, brought my car inside the showroom on the pick up day for me to unveil it under the cover! Sh... See more

Company replied

Rated 5 out of 5 stars

Excellent sales person. Sales person was very helpful. We went with some information for cars at TC Harrison Derby, Tony showed us the cars. When we decided that the would like something different... See more

Company replied

Rated 5 out of 5 stars

I had a very pleasant experience buying my Ford Kuga from the Peterborough branch. Ken was very welcoming both over the phone and in person, he didn't pressure sell anything and listened to what m... See more

Company replied


Company details

  1. Car dealer
  2. also in
  3. Car Body Shop
  4. MOT Centre
  5. Motor vehicle dealer
  6. Used car dealer
  7. Vehicle Dent Removal Service

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(13,254)

1,206 reviews in the last 12 months

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Rated 5 out of 5 stars

TC Harrison’s Huntingdon - the best!

Everything was very efficient and no issues whatsoever. Brilliant customer service from Ben S . This is my fifth car with TC Harrison’s, Huntingdon - I always go back because I know I am well looked after. My new Puma is perfect. Thank you

30 October 2026
Rated 5 out of 5 stars

2nd car brought from TC Harrison

I purchased my car from a dealer some 2 hours away from where I live. He found recommended the car exactly the type I wanted. Because I was coming from a distance away, the senior salesman made sure everything was on place when I came and collected it. So when I did it was a smooth and easy transaction. Even valuning my old car to trade in. This os my second EcoSport I have brought from TC Harrison but from a different dealership. Always excellent

23 October 2026
Rated 5 out of 5 stars

Sales team and products are brilliant.

Sales team, Malcom was extremely helpful and gave us all the information we needed to make a good decision.
He has been the salesperson we have delt with a lot over the years and we trust him to give us the best options at the time.
The cars have also come a long way and having left with an all electric puma, I’d say the products are evolving well too.

26 October 2026
Rated 5 out of 5 stars

The most important person in the room.

As always, I was made to feel like the most important person in the room.
Dan put my anxieties to rest and gave me time to ask questions.

He took time to find out what I needed and wanted. Whilst making sure everything was completed in detail and efficiently.

I am very pleased with the service I received and very happy with my new car.

29 October 2026
Rated 5 out of 5 stars

A professional and friendly service - well done!

I wanted to express my sincere thanks to George and Reece at TC Harrison Burton Ford for their help and assistance in the purchase of my Ford Capri. George was particularly helpful during the process of agreeing the part exchange values of my existing two cars where we found a fair deal. After driving petrol cars for over over 40 years, it was a leap of faith to move to ev, but I found the staff very knowledgeable and friendly during the entire sale. Well done!

30 October 2026
Rated 5 out of 5 stars

Friendly and helpful

Tony, our salesperson, was very helpful and even checked my existing car for a potential part exchange in the rain. Although he did not have all the answers, as he had only started the job recently, he would check with his colleagues and get back to us promptly.

28 October 2026
Rated 3 out of 5 stars

Rather disappointed ☹️ with Tch they had…

Rather disappointed ☹️ with Tch they had my brand new car for a week before they said I could collect it, yet I couldnt drive my car on EV as battery only had 10% charge it only had a bit of fuel in it… mats not supplied as apparently they came wrong or ordered wrong… a week later I still have no mats…. It’s exciting when collecting a new car, these things matter like a bunch of flowers or basket of fruit or M n S voucher you know… make it special…

29 October 2026
Rated 4 out of 5 stars
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback! We're glad to hear you found our team helpful and friendly. Thank you for choosing TC Harrison. 😊

Rated 5 out of 5 stars

Malcolm in the Middle

Malcolm in the Middle

Traditional old school Salesman, no fuss good manners & very timely

Makes light work of all the hassle. For people wanting simplicity and trust you can't go wrong with Malcolm Williams at TC Harrison's Huntingdon.

28 October 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind words about Malcolm. We're glad he made the process simple and stress-free with his friendly, professional approach. Thank you for choosing TC Harrison. 😊

Rated 5 out of 5 stars

Ford Puma - Tony is the best!

We've just purchased our Ford Puma from TC Harrison, Derby. The service we received from Tony was the best car sales experience we've ever had. Nothing was too much trouble from start to finish. No pressure, no pushy sales, time and space to view the car, just an amazing experience from start to finish. Tony even fitted our personal registration plates to the car on collection and checked we were happy with everything. Never had such an amazing car purchase experience. Tony has such a personal touch and makes you feel very welcome. What an enjoyable experience. Would love to purchase from Tony at TC Harrison Derby again. Thanks for everything Tony, can’t thank you enough !!!

31 October 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your wonderful feedback. We're delighted Tony made your experience so enjoyable and stress-free. Thank you for choosing TC Harrison.

Rated 4 out of 5 stars

Friendly salesman. Not pushy

Friendly salesman. Not pushy. Clearly explained things

17 October 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad you found the service friendly, straightforward, and informative. Thank you for choosing TC Harrison. 😊

Rated 2 out of 5 stars

I was really disapointed with the sales…

I was really disapointed with the sales team at Peterborough. This was the newest and most expensive car I have ever brought. I felt that hand over of the car was very rushed i wasnt shown all of the controls and promises that were made when purchasing car werent carried through it was if they were more interested in reaching their targets. I have only had the car for 3 months and now have to pay out for a 12 month service inspection.after being told its every two years or 18000 miles. I have spoken to the sales team and asked why wasnt this completed before i purchased the car. They said it was optional but didnt make me aware. I have emailed the sales manager who hasnt acknowledeged or replied to my Email. However on speaking to the service team regarding the recall and the service they have been fantastic.

29 October 2026
Unprompted review
Rated 5 out of 5 stars

New Ford Explorer Select

Sales person was very helpful and the finance person went above and beyond to get my finance agreement sorted

24 October 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad our sales and finance team were able to help and make the process smooth for you. Thank you for choosing TC Harrison.

Rated 5 out of 5 stars

Collection of new Motability car.

The handing over of my old Motability car and receiving my new Motability car went like clockwork. I felt like royalty when I was asked by Chris Brown to unveil it! What an experience!!
He explained everything to me and completed all of the paperwork on his computer.
He showed me the workings of the car in a professional way.
He phoned me the next day asking me if everything was ok with the car and that I could ring him or call in to the showroom at anytime if there is anything that I was not sure of.
The Manager Justin Shortland who I have had dealings with before, spoke to me and my husband also, he was very pleasant, and professional and is very knowledgeable of Ford products.

22 October 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your wonderful feedback. We're delighted Chris and the team made your Motability handover such a special experience and provided excellent support throughout. Thank you for choosing TC Harrison.

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