TC Harrison Group Reviews 

12,884
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpful, non-pushy approach and extensive knowledge, making the car-buying process pleasant. Many people highlight the excellent customer service, noting the team's attentiveness, patience, and willingness to go above and beyond. The overall service is frequently described as smooth and efficient, with customers appreciating clear explanations and a stress-free experience. Reviewers are very satisfied with the products, often finding their new vehicles to be exactly as promised and easy to use. Many also value the helpful follow-up calls and continued support provided after the purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as cracking, 5-star, and excellent, with... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their car... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

User experience

People report positive experiences with user experience, describing the process as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

We were greeted by Maria on the Sunday just as the showroom was closing but she still answered a few questions we had. Because of this we returned to see her on Monday. Maria was very informative an... See more

Company replied


Company details

  1. #25 of 96 best companies in Car dealer
  2. #7 of 17 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 19 best companies in MOT Centre
  5. #18 of 44 best companies in Motor vehicle dealer
  6. #11 of 55 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

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Replied to 95% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,884)

1,314 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Overall good experience

Overall good experience, nothing to fault

1 July 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad you had a good experience and found nothing to fault. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Brilliant service

Brilliant service, excellent communication, very knowledgeable and experience staff. Would definitely recommend.

24 June 2026
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Reply from TC Harrison Group

Thank you for your fantastic feedback. We're glad you received brilliant service, excellent communication, and support from our team. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Happy new car

We have always delt with TCH Burton and never had any problems. This was the first time we had met Ben and found him very perfestional and extremely helpful and polite. We would have no qualms in recommending him and the rest of the team.

27 June 2026
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Reply from TC Harrison Group

Thank you for your kind feedback. We're delighted to hear you've always had positive experiences with TCH Burton and that Ben made such a great first impression. We truly appreciate your recommendation. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

An experienced traditional non pushy…

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a breath of fresh air. No pressure, no constant calling to ask if im ready to 'commit' to buying a car. The only time ive ever bought a salesman cakes lol!

29 June 2026
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Reply from TC Harrison Group

Thank you for your wonderful feedback. We're delighted to hear Tony provided such a genuine and professional experience. It's great to know he was a pleasure to deal with, and being bought cakes is certainly a compliment! Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Very friendly & knowledgeable staff.

Very friendly & knowledgeable staff.
I was kept well informed about the progress of the delivery of my car.
Any queries I had were quickly solved.

28 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad our friendly and knowledgeable team kept you informed and resolved any queries quickly. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Very good service

Very good service

19 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad you received very good service. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Good customer service

Good customer service

28 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad you received good customer service from our team. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Extremely positive experience

Extremely positive experience - no hard sell, helpful engagement and we found the perfect car. A mile away from horrid car supermarket experience. This was our second experience buying a modern Ford - both this one and the one in Chesterfield were great. Fantastic to see that real customer experience still exists.
Thank you to the team there.

28 June 2026
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Reply from TC Harrison Group

Thank you for your great feedback. We're glad you found the perfect car and enjoyed our friendly service. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Second hand car perchase

What I had previously asked about was quickly answered. All queries were answered. Car was ready very quickly and except for missing a scratch at the front of the car which had to be dealt with the following week, the car was clean and ready for me to use straight away.

21 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad all your questions were answered quickly and that your car was prepared and ready for collection. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Sale person,very helpful and…

Sale person,very helpful and obliging,always cheerful and informative, pleasure to be with, really pleased

26 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad our salesperson was so helpful, cheerful, and informative, and that you had a positive experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

GREAT SERVICE CAR ARRIVED WHEN TOLD IT…

GREAT SERVICE CAR ARRIVED WHEN TOLD IT WOULD BE DELIVERED, TO THE DAY. COULD NOT ASK FOR MORE, HELP AND ADVICE FROM KARL THE SALESMAN.
EXPLAINED THE NEW TEC, ON THE MODEL. IN DEPTH
WOULD RECONMEND TC HARRISON, AS FIRST RATE GARAGE

27 June 2026
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Reply from TC Harrison Group

Thank you for your fantastic feedback. We're glad Karl provided great help and advice, kept you informed throughout, and made handover day a smooth experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Needed to change my existing car having…

Needed to change my existing car having purchased before from TC Harrison for myself and partner a few years ago.
Popped into Huntingdon site and met by Daniel Wells, discussed my finances first to enable to find the cars within my budget
Vehicle was found and after test drive I was expecting the hard sell but was pleasantly surprised by the facts were presented and left me to make my own mind up with the option of walking away should I not like the offers suggested
Every thing was fully explained and upon collection all the necessary paperwork completed , keys handed over and off I went.

Catch up call a couple of days later to check all was well

Daniel stated he had recently joined Harrison’s so I think they have secured a good salesperson

Would recommend a dealership well run with no pressure put upon the buyer

30 June 2026
Unprompted review
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Daniel helped you find the right car and made the process easy and pressure-free. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Malcom Williams from tc Harrison…

Malcom Williams from tc Harrison Huntingdon, was brilliant and very helpful, in regard to my mobility vehicle from Albert hines

10 June 2026
Unprompted review
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Malcolm was brilliant and helpful in supporting you with your mobility vehicle. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Everyone was very helpful and explained…

Everyone was very helpful and explained everything (even though there was a lot to take in!). The pick up of the car went smoothly and so far all going well with it.

21 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad our team was helpful, explained everything clearly, and made collecting your car a smooth experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

We were given the opportunity to…

We were given the opportunity to examine a number of cars The sales man was careful to consider our specific needs.
We were allowed a reasonable test drive.
On collection the features of the car were demonstrated.

28 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad our team took the time to understand your needs, help you explore different options, and make sure you felt confident with your new car. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Luke Walters was a pleasure to deal…

Luke Walters was a pleasure to deal with. Did everything he said he would and would definitely buy from him again

27 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Luke was a pleasure to deal with and delivered everything as promised. We appreciate your recommendation. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Buying a pre-owned car made easy.

We were greeted and looked after by Darren who gave us all the information and details we asked for about the vehicle we wanted to purchase. When we decided to go ahead with the deal, Darren gave us a list
of options to choose from, we made our choices and then it was all completed.

27 June 2026
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Reply from TC Harrison Group

Thank you for your feedback. We're glad Darren looked after you, provided all the information you needed, and made the purchase process simple and straightforward. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Buying a new car

Always have great service with paul jolly,been a customer for a long time, wouldn't go anywhere else

27 June 2026
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Reply from TC Harrison Group

Thank you for your loyal support. We're glad Paul Jolly continues to provide you with great service, thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Awaiting the delivery of the car.

Awaiting the delivery of the car.

I was kept informed as to why there was a delay with getting the vehicle due to a soft wear issue.
I always had my telephone calls requesting an update when the person I wanted to speak to was unavailable.

4 June 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We're glad we kept you informed throughout and were able to update you on the delay. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Great Experience

The whole experience from the call advising a long delivery for a replacement vehicle, to placing the order and negotiating the correct financial deal was made easy and done in a very professional manner.
Taking delivery of the new vehicle was done in the agreed time scale and the handover was on time and simple.
The service from Malcolm Williams throughout was up to his own high standard and as I have come to expect

26 June 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your fantastic feedback. We're glad Malcolm made the process easy and kept you informed throughout. Thank you for choosing TC Harrison!

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