TC Harrison Group Reviews 

12,947
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 1,346 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being genuinely interested, helpful, and knowledgeable, providing excellent service without being pushy. Many appreciate the smooth and efficient process from test drive to collection, highlighting the clear explanations and patient approach. People also frequently mention the great communication, including proactive updates and follow-up calls after purchase, ensuring satisfaction and addressing any questions. This attentive and personalized customer service contributes to a very positive user experience, with many reviewers expressing happiness with their vehicle and the overall professional and caring approach of the team.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Customers consistently note positive experiences with service, often highlighting the professionalism and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with their new... See more

Customer service

People report positive experiences with customer service, often highlighting exceptional and first-class... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as relaxed, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

Good explanation of the car during and after our test drive, and of our options ( re both optional extras and finance options) when we bought one. Also follow up phone calls one week and two weeks aft... See more

Company replied


Company details

  1. #23 of 91 best companies in Car dealer
  2. #7 of 16 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 19 best companies in MOT Centre
  5. #18 of 44 best companies in Motor vehicle dealer
  6. #11 of 54 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,947)

1,258 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service

From
The moment I went into the show room and met Adrian he was warm welcoming . Best experience I have had when getting a car . Drinks offered and with a smile . Very approachable 5 stars all round

31 July 2026
Rated 5 out of 5 stars

Great service - would highly recommend

From start to finish we received great customer service. Everytime we had a question all we had to do was contact them and they answered it straight away. When signing for and collecting the car the sales person went through everything in great details and made sure we knew what all the paperwork was and what all the features on the vehicle did, he even helped us pair both ours phones up before we left. Great service and would highly recommend!

2 August 2026
Rated 5 out of 5 stars

I had a fantastic experience buying my…

I had a fantastic experience buying my new Puma at TC Harrisons in Peterborough
Chris was very thorough, sorted me a test drive promptly & located me a car within a week.
Collection was again...thorough & not rushed.
I cant fault them
Wouldn't hesitate to buy a car from them again in the future

1 August 2026
Rated 5 out of 5 stars

TC Harrison made me feel valued

Everyone at TC Harrison made me feel welcome and valued from the outset. Especially Ivan and Sam who addressed a few issues I had with my new car. I felt like they genuinely wanted to get things right for me and I really appreciate that. I'm thinking now that I will come back for services and MOT's in the future. I will certainly recommend TC Harrison. Thank you.

24 July 2026
Rated 2 out of 5 stars

CHECK THE FINANCE AGREEMENTS AND OFFER BEFORE SIGNING

Sales staff are lovely. However, please be careful and check your pre-finance agreements before signing anything!!! Once the paperwork went to the finance manager, he has manipulated the numbers to make the most money out of me as possible. Added something then took away money from part exchange ( not as agreed) to make the HP look unworthy!! Wanted to get rid of a car that no one wants to buy, have not told me MOT is due next month. Added on add ons to the agreeement which then increases interest amount. Please check the agreements before singing as they will try to manipulate the numbers!!

3 August 2026
Unprompted review
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your feedback. We are pleased to hear that you found our sales team helpful, but we are sorry that you left feeling dissatisfied and concerned about your experience.

We take transparency and compliance very seriously.

When you raised your concerns, our team took the time to explain the figures, and when you decided not to proceed, we promptly refunded your deposit.

We appreciate your comments and wish you all the best in finding the right vehicle.

The TC Harrison team.

Rated 5 out of 5 stars

Puma tastic

When we arrived at your dealership we were not sure whether we wanted a new or a pre loved car. Your salesman Paul gave us options and was attentive and listened to us. We had bought our previous Puma from yourselves and decided to have the same model.

31 July 2026
Rated 5 out of 5 stars

We first purchased a nearly new Kuga…

We first purchased a nearly new Kuga and quickly realised it was not the car for us. We made the mistake of not going fully electric. Fortunately Paul from TCH helped us to purchase a new Capri which has proven to be a great car with all the features and electric range that is more than enough for our requirements. We were looked after superbly by Paul, he couldn't have done enough for us and made the whole process really easy and enjoyable.

31 July 2026
Rated 5 out of 5 stars

Everyone was so helpful and done all…

Everyone was so helpful and done all they could to make it as easy for me as possible. Everyone was very friendly and polite and they were there to answer any questions I had, even after I left the store and had questions over the phone.

29 July 2026

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