TC Harrison Group Reviews 

12,960
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,331 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, deeply knowledgeable, and completely non-pushy throughout the entire vehicle purchasing journey. People consistently note that test drives, comprehensive explanations, and smooth vehicle collections are extremely well organized and remarkably easy to navigate from start to finish. Some reviewers were not happy with unexpected vehicle defects, minor mechanical issues, or frustrating discrepancies found in their finance paperwork. A few customers also mentioned experiencing difficult communication regarding post-purchase repairs, unaddressed vehicle damages, or situations where dealerships were unwilling to resolve problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as welcoming, attentive, and... See more

Service

People report positive experiences with service, highlighting courteous staff and a welcoming atmosphere upon... See more

Product

Reviewers mention positive feedback about product, noting that their new vehicles exceeded expectations and... See more

Customer service

Users describe positive interactions with customer_service, highlighting that staff members are consistently... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

We first purchased a nearly new Kuga and quickly realised it was not the car for us. We made the mistake of not going fully electric. Fortunately Paul from TCH helped us to purchase a new Capri which... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience buying my new Puma at TC Harrisons in Peterborough Chris was very thorough, sorted me a test drive promptly & located me a car within a week. Collection was again...t... See more

Company replied


Company details

  1. #24 of 90 best companies in Car dealer
  2. #7 of 16 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 19 best companies in MOT Centre
  5. #18 of 44 best companies in Motor vehicle dealer
  6. #12 of 54 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,960)

1,275 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We had a great experience at TCH…

We had a great experience at TCH Huntingdon with Malcolm he was so helpful finding the car and spec to suit our needs and there was no pressure put on us he asked what we could afford and told us our options highly recommended

8 August 2026
Rated 5 out of 5 stars

So helpful

Maria was so helpful, kept me updated as she had news of my order.
Really friendly and professional

7 August 2026
Rated 5 out of 5 stars

So good we had TWO cars

Walked into dealer to look at Ford Explorer walked out two hours later with a great deal.
All staff were a pleasure to deal with special mention to Phil Lycett who made the whole process relaxed and enjoyable ! I collected car week or so later in between answering all my emails and questions without hesitation! Cars great the whole experience was so good my wife is due to collect her new Puma in September after offering us another great deal ! Get down to TCH in Derby opposite the Stadium ! Phil is the man 10/10

6 August 2026
Rated 5 out of 5 stars

Great service from Brian…

We were looking for a newer car and popped into look at the offers TC Harrison had there was no rush we took our time to have a look picked out the car we liked Brian took us out for a test drive and we did the deal reasonable price and we part exchanged our old car.

3 August 2026
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Reply from TC Harrison Group

Thank you for your review! We're glad Brian helped you find the right car and made the process easy and stress-free. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Great customer really helpful about…

Great customer really helpful about mobility car

5 August 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad our team was able to help with your Motability car and make the experience a positive one. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Helpful sales process

Found the salesman Ben Stocker most helpful and informative when purchasing our used fiesta.

1 August 2026
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Reply from TC Harrison Group

Thank you for your review! We're glad Ben Stocker was helpful and informative during your Ford Fiesta purchase. We hope you enjoy your new car, and thank you for choosing TC Harrison!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience purchasing my Ford Puma. A big thank you to Maria and Irvine for making the whole process so smooth and straightforward. They were friendly, helpful and professional throughout, and the car sale was completed swiftly without any hassle.

I really appreciate the excellent customer service and would happily recommend Maria and Irvine to anyone looking to purchase a car. Thank you both! 🚗😊

29 July 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad Maria and Irvine made your Ford Puma purchase smooth and hassle-free. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Maria was absolutely professional from…

Maria was absolutely professional from the start and remained totally professional throughout until sale was completed. A real asset to the company

29 July 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad Maria provided such professional service throughout your car-buying journey. We'll be sure to pass on your feedback. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

TOP MAN

We was looked after and treated absolutely fantastic by the second hand car salesman Tony Mahan at your derby depot,
so easy to deal with, he knew everything that we wanted to know and more, he put us both at ease from the very start , made us feel that we have known him all our life The best car purchase we have ever experience, Top Man, see you next time Andy &Joan.

18 July 2026
Unprompted review
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Reply from TC Harrison Group

Thank you for your fantastic review! We're glad Tony Mahan made your experience so enjoyable and helped you feel at ease throughout the process. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Well impressed. Had to unexpectedly look for a new car

Had to unexpectedly look for a new car. Easy to find location. Staff courteous, hot drink on arrival. Member of staff showed us what we wanted / what was available. Chose car, quick test drive. Order complete. Happy with the way everything went. Had already spoken to our car insurance company, then taken to local DVLA post office to get tax so we could drive car home.

2 August 2026
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Reply from TC Harrison Group

Thank you for your great review! We're glad you found the process easy and straightforward, and that our team made you feel welcome from the moment you arrived. We hope you enjoy your new car.

Rated 5 out of 5 stars

Fabulous service

From
The moment I went into the show room and met Adrian he was warm welcoming . Best experience I have had when getting a car . Drinks offered and with a smile . Very approachable 5 stars all round

31 July 2026
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Reply from TC Harrison Group

Thank you for your wonderful review! We're delighted Adrian made you feel welcome from the moment you arrived and provided such a positive car-buying experience. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

5 star review.

Very helpful and understanding our needs.

2 August 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad our team was helpful and took the time to understand your needs. Thank you for choosing TC Harrison!

Rated 4 out of 5 stars

Staff were very helpful and helpful

Staff were very helpful and helpful
We are satisfied with the car we purchased

2 August 2026
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Reply from TC Harrison Group

Thank you for your review! We're glad our team was helpful and that you're satisfied with your new car. Thank you for choosing TC Harrison! 🚗

Rated 5 out of 5 stars

Phil was excellent as always

Phil was excellent as always
Very easy to deal with

2 August 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad Phil provided another excellent experience and made everything easy throughout the process. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

Very organised,and efficient

Very organised,and efficient. My new car is a pleasure to drive. Malcolm looked after me and even set up the electronics in my car.

2 August 2026
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Reply from TC Harrison Group

Thank you for your kind review! We're glad Malcolm looked after you so well and helped get everything set up in your new car. Enjoy the drive, and thank you for choosing TC Harrison! 🚗

Rated 5 out of 5 stars

Great service - would highly recommend

From start to finish we received great customer service. Everytime we had a question all we had to do was contact them and they answered it straight away. When signing for and collecting the car the sales person went through everything in great details and made sure we knew what all the paperwork was and what all the features on the vehicle did, he even helped us pair both ours phones up before we left. Great service and would highly recommend!

2 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your great review! We're glad our team provided excellent service and made collecting your new car simple and stress-free. Thank you for choosing TC Harrison!

Rated 5 out of 5 stars

I had a fantastic experience buying my…

I had a fantastic experience buying my new Puma at TC Harrisons in Peterborough
Chris was very thorough, sorted me a test drive promptly & located me a car within a week.
Collection was again...thorough & not rushed.
I cant fault them
Wouldn't hesitate to buy a car from them again in the future

1 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your fantastic review! We're glad Chris made your Ford Puma purchase smooth and enjoyable, from arranging your test drive to helping you find the right car. We appreciate your recommendation. Thank you for choosing TC Harrison! 🚗

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