TC Harrison Group Reviews 

12,972
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,331 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the staff for being exceptionally helpful, deeply knowledgeable, and completely non-pushy throughout the entire vehicle purchasing journey. People consistently note that test drives, comprehensive explanations, and smooth vehicle collections are extremely well organized and remarkably easy to navigate from start to finish. Some reviewers were not happy with unexpected vehicle defects, minor mechanical issues, or frustrating discrepancies found in their finance paperwork. A few customers also mentioned experiencing difficult communication regarding post-purchase repairs, unaddressed vehicle damages, or situations where dealerships were unwilling to resolve problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as welcoming, attentive, and... See more

Service

People report positive experiences with service, highlighting courteous staff and a welcoming atmosphere upon... See more

Product

Reviewers mention positive feedback about product, noting that their new vehicles exceeded expectations and... See more

Customer service

Users describe positive interactions with customer_service, highlighting that staff members are consistently... See more

User experience

Clients share positive opinions on user_experience, highlighting a straightforward and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

We first purchased a nearly new Kuga and quickly realised it was not the car for us. We made the mistake of not going fully electric. Fortunately Paul from TCH helped us to purchase a new Capri which... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience buying my new Puma at TC Harrisons in Peterborough Chris was very thorough, sorted me a test drive promptly & located me a car within a week. Collection was again...t... See more

Company replied


Company details

  1. #24 of 90 best companies in Car dealer
  2. #7 of 16 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 19 best companies in MOT Centre
  5. #18 of 44 best companies in Motor vehicle dealer
  6. #12 of 54 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,972)

1,286 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Smooth Experience

Great experience getting our new capri, was smooth and pickup was fast. The car is great and we are very impressed

8 August 2026
Rated 4 out of 5 stars

4 stars ⭐⭐⭐⭐

4 stars ⭐⭐⭐⭐

I recently bought a car from T.C. Harris in Burton on Trent and overall I was happy with the experience. The car itself is good and the buying process was straightforward.

The only disappointment was that the car hadn’t been cleaned properly when I collected it. A little more attention to the cleaning and presentation would have made the experience much better.
Overall, I’m happy with my purchase and would give T.C. Harris 4 out of 5 stars.

10 August 2026
Rated 5 out of 5 stars

Fantastic service - again!

Fantastic service. Tom Hardy and Steve King sorted everything for me as they have when I have bought cars from TC Harrison before. I’m very happy with my new Ford Puma and very happy with the deal Tom secured. This is the eighth car I have purchased from the company and have been very happy with all of them.

2 August 2026
Rated 5 out of 5 stars

We had a great experience at TCH…

We had a great experience at TCH Huntingdon with Malcolm he was so helpful finding the car and spec to suit our needs and there was no pressure put on us he asked what we could afford and told us our options highly recommended

8 August 2026
Rated 5 out of 5 stars

So helpful

Maria was so helpful, kept me updated as she had news of my order.
Really friendly and professional

7 August 2026
Rated 5 out of 5 stars

So good we had TWO cars

Walked into dealer to look at Ford Explorer walked out two hours later with a great deal.
All staff were a pleasure to deal with special mention to Phil Lycett who made the whole process relaxed and enjoyable ! I collected car week or so later in between answering all my emails and questions without hesitation! Cars great the whole experience was so good my wife is due to collect her new Puma in September after offering us another great deal ! Get down to TCH in Derby opposite the Stadium ! Phil is the man 10/10

6 August 2026
Rated 5 out of 5 stars

Great service from Brian…

We were looking for a newer car and popped into look at the offers TC Harrison had there was no rush we took our time to have a look picked out the car we liked Brian took us out for a test drive and we did the deal reasonable price and we part exchanged our old car.

3 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your review! We're glad Brian helped you find the right car and made the process easy and stress-free. Thank you for choosing TC Harrison! 😊

Rated 5 out of 5 stars

Great customer really helpful about…

Great customer really helpful about mobility car

5 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review! We're glad our team was able to help with your Motability car and make the experience a positive one. Thank you for choosing TC Harrison!

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