TC Harrison Group Reviews 

13,011
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,338 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, professional, and patient, ensuring that every interaction remains pleasant from start to finish. Consumers often highlight the smooth purchasing process, noting that representatives provide thorough explanations and give helpful guidance without applying any high-pressure sales tactics. Buyers are consistently pleased with the quality of their new vehicles and the attentive follow-up calls received after purchase to address any questions. However, some customers also noted occasional issues concerning vehicle preparation and condition upon collection, such as cleaning oversights or unexpected damages.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are professional, helpful,... See more

Service

Consumers find service to be positive, highlighting professional and efficient interactions with staff... See more

Product

Customers had positive experiences with product, expressing satisfaction with their new vehicles and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing experiences as extremely professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We was looked after and treated absolutely fantastic by the second hand car salesman Tony Mahan at your derby depot, so easy to deal with, he knew everything that we wanted to know and more, he put... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service from Malcolm, as always. He takes time to explain things fully, I am really pleased with my new Puma despite not wanting to part with my much loved Fiesta. The team at TCH a... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

We have been using TC Harrison for years now and Malcolm Williams has always looked after us, he always listens to what we want and by now can even guess! We’ve always been happy with our cars but the... See more

Company replied


Company details

  1. #24 of 91 best companies in Car dealer
  2. #7 of 16 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 20 best companies in MOT Centre
  5. #19 of 46 best companies in Motor vehicle dealer
  6. #12 of 55 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

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Replied to 84% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(13,011)

1,326 reviews in the last 12 months

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Rated 5 out of 5 stars

Ford Fiesta purchase for my daughter

Purchased a Ford Fiesta from T.C. Harrison for my daughter, and we were very pleased with the whole experience. Brian was extremely helpful, friendly and professional throughout the process. He took the time to answer all our questions and made the purchase straightforward and stress-free.

It was particularly reassuring buying a first car for my daughter, Brian and the team made us feel confident that we were making the right choice.

Would definitely recommend T.C. Harrison and Brian for the excellent customer service.

16 August 2026
Rated 5 out of 5 stars

Really happy start to finish

Really happy start to finish. I’ve avoided main dealers for many years because of high prices and pushy salespeople and have clearly done some places an injustice.

First saw a car that I was interested in but for the future and not now at TCH Derby. As I was looking at one Jethro popped out to see if I needed anything, was very pleasant and not pushy at all.

I explained that I was not in the market today for a car but was interested in looking at one. “No problem” and off he went to get the keys so I could look around it. Even though I had said this wasn’t the exact model I was after Jethro was happy for me to take it out for a spin to get a feel of the car. I said I would be genuinely looking in about six months so he took my details and said he’d be in touch at the later date.

A few weeks later and the exact model I was after came in and after a phone call explaining that I couldn’t get to see it Jethro agreed to hold it for longer than normal. A few days later I popped in, took it out for a spin and agreed a sale. A couple of days later I picked it up, dropping my car off in part exchange. The whole process was smooth, relaxed and professional with Jethro sorting everything out.

I would not hesitate to recommend TCH and especially Jethro for his help in buying my new (to me) car!

23 August 2026
Rated 5 out of 5 stars

Ford Kuga

Ben Taylor was very good &made it easy for us to decide &Rang up after a few days to see how we where going on with the car

22 August 2026
Rated 4 out of 5 stars

The sales pitch wasn’t necessary

I enjoyed the experience of purchasing my vehicle at TC Harrison, Maria was lovely, but I felt the heavy sale of things I know are 1/3 of the price elsewhere or not even needed was very outdated, plus I was not told anything about the electric element of my car so I had to figure this out for myself.

Thankfully Tim Norton (previously Ford) in Oakham was my saviour and supported me though what I didn’t know.

15 August 2026
Rated 5 out of 5 stars

Fantastic Service

I have just brought my new car from thr Huntingdon branch, and the service was brilliant! I part exhanged my old car as I needed to get a bigger one, and I was helped by Dan, who was extremely patient with me (I was extremely indecisive and clueless about cars!), and found a great car for me at a great price! I was nervous to take cars on test drives as I am a bit of an anxious driver, but Dan was very reassuring and didnt make me feel bad when I stalled the cars 😅. I didnt feel pressured to make any decisions, just informed of my options and everything was clearly explained. And I love my new car :) thank you!

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought a used car from TC Harrison

Bought a used car from TC Harrison. We are based in North Yorkshire so wanted to be sure it was the right vehicle before travelling. Tony was amazing, can’t speak highly enough of him, he answered all our questions, sent videos and was extremely helpful throughout the entire process, even coming in to meet on when he should have been on leave. We were well looked after in the garage and felt under no pressure whatsoever. All round it was a great experience and a pleasure to deal with a lovely man like Tony.

14 August 2026
Rated 5 out of 5 stars

New Ford Puma Gen-E

A massive thank you to Paul Jolly and his colleague Ben Stocker at T.C. Harrison Ford in Huntingdon for sorting me out with my new Ford Puma Gen-E.

From start to finish, both Paul and Ben were incredibly helpful, friendly and professional. They made the whole process straightforward and stress-free, keeping me informed and making sure everything was sorted for me.

Nothing was too much trouble, and I really appreciate the time and effort they put in to make the whole experience such a positive one. I’m absolutely delighted with my new Puma Gen-E!

Would definitely recommend Paul, Ben and the team at T.C. Harrison Ford Huntingdon to anyone looking for a new car.

Thanks again, guys — fantastic service!

14 August 2026
Rated 2 out of 5 stars

Approached the dealership with a view…

Approached the dealership with a view to becoming a returning customer. Walked in and unfortunately no one seemed particularly interested in helping. I wasn’t given what I was looking for or made to feel that my business was valued. Disappointing experience, so I’ve decided to take my business elsewhere.

23 August 2026
Unprompted review
Rated 5 out of 5 stars

From viewing to handover

From viewing to handover, Brian was brilliant in supporting us with our new car. The car itself not only offered us every feature we wanted but really competitively priced! Highly recommend TC Harrison and absolutely ask for Brian!!

2 August 2026
Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful the car a Ford Puma which I purchased was in excellent condition and they gave me a good trade in for my Hyundia car, I have been back for information about the new car always been helpful.

14 August 2026
Rated 5 out of 5 stars

Recent purchase of a 1 year old Ford Puma

I had a fantastic experience purchasing my car. The salesman really listened to what I was looking for and took the time to understand my requirements, without making me feel rushed or pressured. He then selected the perfect car for me, and I couldn’t be happier with it. The whole experience was friendly, professional and personal. I would definitely recommend this dealer to anyone looking for a great car and excellent customer service.

14 August 2026
TC Harrison Group logo

Reply from TC Harrison Group

Thank you for your kind review! We're so glad to hear you had a fantastic experience and found the perfect car. We really appreciate your recommendation and your feedback on our friendly, professional service. Thank you for choosing TC Harrison! 🚗

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