TC Harrison Group Reviews 

12,872
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,350 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpful, non-pushy approach and extensive knowledge, making the car-buying process pleasant. Many people highlight the excellent customer service, noting the team's attentiveness, patience, and willingness to go above and beyond. The overall service is frequently described as smooth and efficient, with customers appreciating clear explanations and a stress-free experience. Reviewers are very satisfied with the products, often finding their new vehicles to be exactly as promised and easy to use. Many also value the helpful follow-up calls and continued support provided after the purchase.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often describing it as cracking, 5-star, and excellent, with... See more

Product

Reviewers mention positive feedback about the product, with many expressing satisfaction with their car... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, efficiency,... See more

User experience

People report positive experiences with user experience, describing the process as easy, stress-free, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An experienced traditional non pushy salesman who felt genuinely interested in helping. Tony Mahan was a pleasure to deal with. Having worked previously in the motor trade myself, he was like a bre... See more

Company replied

Rated 5 out of 5 stars

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to fe... See more

Company replied

Rated 5 out of 5 stars

The process was efficiently and professionally handled from the start by Matt LeFarge. Dealing with aged EV newbies was sympathetically done, from test drive to handover. Any issues subsequently... See more

Company replied

Rated 5 out of 5 stars

We were greeted by Maria on the Sunday just as the showroom was closing but she still answered a few questions we had. Because of this we returned to see her on Monday. Maria was very informative an... See more

Company replied


Company details

  1. #25 of 97 best companies in Car dealer
  2. #7 of 17 best companies in Car Body Shop
  3. #6 of 8 best companies in Vehicle Dent Removal Service
  4. #4 of 19 best companies in MOT Centre
  5. #18 of 43 best companies in Motor vehicle dealer
  6. #12 of 56 best companies in Used car dealer

Written by the company

TC Harrison Group was founded in 1931 by Thomas 'Cuth' Harrison and has since grown into one of the country's largest family owned dealer groups. With family values and excellent customer service at the heart of our business, we aim to delivery an exceptional experience for each and every visitor. Every year we assist thousands of Ford, Omoda, Jaecoo and KGM owners and new customers in finding, purchasing and maintaining their preferred vehicle. Visit us to choose a brand new or approved used Ford car or commercial vehicle. We can also offer you tailored finance and servicing deals with any model. Throughout your ownership of a TC Harrison supplied vehicle, you'll be supported by our accident repair, maintenance and MOT services, with genuine Ford parts and accessories available to fit your model perfectly. As well as our main Ford dealership at Pride Park in Derby, we have showrooms, parts centres and servicing centres in five other locations. You can contact us in Huntingdon, Spalding, Burton, as well as our multi-franchise site at Peterborough housing Ford, Ford Transit Centre, Omoda and Jaecoo all on one site. You can also visit us at our newly refurbished KGM dealership located in Spalding. TC Harrison is celebrating 95 years in the motoring industry in 2026, and we're continuing to go from strength to strength. Our comprehensive knowledge of vehicle sales, parts and servicing is combined with the warm and friendly service provided by each member of our team.


Contact info

4.8

Excellent

TrustScore 5 out of 5

13k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically takes over 1 month to reply

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4.8

All reviews

(12,872)

1,306 reviews in the last 12 months

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Rated 5 out of 5 stars

Really happy with the service

Really happy with the service which was very well organised and efficient. They went through the options available and we accepted the one that was appropriate for us.

This was the second time we used TC Harrison and will use again. Can recommend.

5 July 2026
Rated 5 out of 5 stars

Smooth stress free car purchase

The sales staff are excellent don't apply pressure or rush you.The priority seems to be to make sure you are happy with your choice
The sales office is spacious clean and air conditioned all the admini s completed
The sales man Tom phoned me 3days after i bought the car to check if I was happy with everything
Quality staff Quality cars

12 July 2026
Rated 5 out of 5 stars

Our first EV!

Ethan couldn't have been more helpful. He was attentive without being pushy and very patient with us as we navigated our way around our fist purchase of an electric car. His knowledge enabled us to feel confident to make the leap from petrol. We are happy with the car. A positive experience!

12 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

I recently purchased a car from TCH in…

I recently purchased a car from TCH in Derby and it was a smooth and very efficient experience from start to finish helped along the way by a very experienced and knowledgeable salesman Tony Mahan nothing was too much trouble every question answered promptly and efficiently great test drive.I would highly recommend buying a used car from this company.

10 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Simple and unlaboured

I liked the salesman approach to the sale. I want the experience to be simple and unlaboured as it is quite stressful buying a car. I am very happy with my purchase and the timing was right for me.

11 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 4 out of 5 stars

Happy with the deal

Happy with the deal, very polite and professional staff. Salesperson followed up a few weeks after I picked up the car to make sure everything was alright.

2 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Excellent service from Chris…

Excellent service from Chris Brown(Peterborough), even when we were unsure of our decision, he never applied pressure and always willing to advise and search for options.
Customer service from the reception team was also first class.

29 March 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Peterborough Service Department- TC…

Peterborough Service Department- TC Harrison

The Peterborough store really is absolutely fantastic. They always go way above and beyond. The lady on reception is always so friendly, so approachable, and she is always on hand with a chocomilk and biscuit! The ladies on the service desks are equally worthy of a positive review- again always helpful, always with a smile on their face, and always willing to go the extra mile.
Today specifically, I popped in because the trim on my boot had detached. The new parcel shelf on the Kuga (calling it a parcel shelf is a bit of a stretch- its a ridiculous flap of material) constantly gets caught and had ripped off the plastic trim on the boot. The trim has half hanging off, making it difficult to close the boot. I attempted to clip the trim back on myself, but was cautious of snapping any of the plastic attachments. I was near the Huntingdon branch so popped in, hoping they would take the 5 mins to clip it back on for me. However, they told me that I needed to have an appointment, the earliest appointment was 3 weeks away. Honestly so disappointed in their service and their lack of consideration to the inconvenience of not being able to shut the boot consistently.
I happen to be passing the Peterborough branch and popped in- true to form, they couldn't have been more helpful. I was offered a chocomilk and biscuit, was seen within 2 mins, and the lady on the reception desk popped into the service area and Toby very kindly popped the trim back on for me straight away. It was literally less than 5 mins- and that included him grabbing the tool to pop the connectors back on. Absolutely cracking service, I was so grateful. The Huntingdon branch could learn A LOT about good service and customer experience from Peterborough! Thanks again to Toby and all the ladies front facing for being fabulous.

15 July 2026
Unprompted review
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

excellent customer service

Nothing to much trouble,Excellent customer service,Mya who i dealt with who managed the change over of both cars made the process absolutely stress free,THANK YOU MYA.

1 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

My first time buying a car from TC…

My first time buying a car from TC Harrisons Huntingdon was a delight. Very professional, well spoken and treated with great respect. The process was made super easy and stress free. Special thanks to Paul for a great service!!

5 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

I have had no problems with this…

I have had no problems with this company and they are always polite and professional, there was a change of personal during our wait but it didn't affect anything at all.

2 July 2026
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

As an update of my experience in 2025…

As an update of my experience in 2025 which was excellent I would just like to share my experiences this year (2026), again excellent service for my MOT & interim service. the staff are very pleasant & informative & I was kept in the loop via their links in messaging where I could monitor the progress.

6 July 2026
Unprompted review
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Reply from TC Harrison Group

Thank you so much for taking the time to review TC Harrison.

Rated 5 out of 5 stars

Matt from the Huntingdon showroom was…

Matt from the Huntingdon showroom was an absolute pleasure to deal with! Very happy with my purchase.

8 July 2026
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Reply from TC Harrison Group

Thanks for taking the time to review TC Harrison Matt, we really appreciate it.

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