TC Harrison Group Reviews 

Luke was very helpful & not to 'pushy' as a sales person
Car was 100% as described

The salesman, Ken Quartey, made our experience worth 5 stars. And customer service (receptionists) were excellent too.
Without being pushy, Mr Quartey, seemed to want to sell us a car, unlike sales staff in many other showrooms we visited recently. He was courteous, informative and helpful.

What made my experience great? From start to finish Ken looked after me and make me feel comfortable in buying my new car . So happy with it and the experience. Great team :)

Phil is friendly and professional and great experience

Similar experience when I bought last car 10 years ago from Gary at TCH. It's why I came back. I knew my budget and car model. Tony listened and provided 3 options without pushing beyond that budget. Test drove 2. Bought the one at lower end of budget. Friendly but not pushy and very entertaining. I felt valued as a customer and I will come back next time.

We were greeted by Maria on the Sunday just as the showroom was closing but she still answered a few questions we had. Because of this we returned to see her on Monday. Maria was very informative and there was no pressure to complete the sale there and then. We made an appointment to see her again on Tuesday and finalised our purchase.
We had an issue with the number plate but sorted by Maria and dealt with by Simon the senior service advisor.

The salesman Tony pleasure to deal with car was prepared to a high standard

Paul Jolly was very helpful, friendly and was happy to answer all and any questions about the car/sale. He also contacted us several times after we collected the car to make sure everything was ok.
All the staff I dealt with were polite and helpful so I would highly recommend TC Harrison, Huntingdon. I would give more than 5 stars if it was possible.
The Ford Explorer is all that was promised and more. It is my first electric car and it is very easy to drive and recharge.

We have dealt with the Derby branch of TCHarrison over many years and have always been impressed with the service and attention to detail, including checking in a few days after purchase to check we were getting on ok with the new vehicle.
On this occasion, the person we dealt with was very attentive at the start, whilst chasing the sale, but, once the sale was agreed, was not responsive. He ignored follow-up emails with quick questions (having said just to get in touch with any queries post-sale). He prioritised phone calls during our appointment to collect our vehicle as he was chasing the next sale.
We will probably return to this branch in future but will deal with someone else in the branch. This is the first time that we have been disappointed in the service.

The service I received from Matt Le Farge was excellent. He talk me through all the options, made things very clear and didn’t pressure me. He went out of his way to help and I would highly recommend him. His knowledge was fantastic. Also his follow up and touch points during the process were welcomed. He genuinely cared about the service he was giving. Customer service for me is everything and if it hadn’t been exceptional I would have gone else where. Thanks Matt all your time was appreciated.

First time I’ve ordered a new car. I knew exactly what I wanted and was supported with my choice. Chris Brown was so helpful and managed to secure the car colour of my choice. He gave me very accurate timescales when the car would be manufactured and arrive at their premises. Even when I rung up and Chris was away, his team provided me with a very accurate update. All in all from ordering to the collection of my car, it was a very smooth and pleasant experience. I just want to thank the Ford Team at TC Harrison’s for their first class service. I highly recommend.

Excellent, friendly service
Fully informed throughout
Felt listened to and valued

Ben and Matt very friendly and attentive, made sure to check in multiple times and always available when I tried to reach out, even after my purchase!

All went very well, the easiest buying process for a new car that I have experienced. 1st to respond to the enquiry form the Ford stock list followed by easy and effective communication.

Staff were friendly and helpful.

Good customer service, answering all my question
good follow up .
great prices

Great service, no nonsense and great communication from Tony. Plus the car is LOVELY! Thank you.

Great customer service when buying my new car from start to finish.
George was very attentive and made sure I was happy every step of the way.

We arrived just to have a look, saw a car that we both liked, your salesman Tom Shepperd was very attentive and informative, but also gave us the space to look and think about our potential purchase. We arranged a test drive the next day and picked the car up a few days later, great quick service, thank you we love our new kuga.